Service encounters in tourism, events and hospitality: staff perspectives
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A k...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bristol ; Blue Ridge Summit
Channel View Publications
[2020]
|
| Schriftenreihe: | Aspects of tourism
87 |
| Schlagworte: | |
| Online-Zugang: | DE-12 DE-1043 DE-1046 DE-858 DE-Aug4 DE-898 DE-859 DE-860 DE-473 DE-706 DE-945 DE-29 DE-739 Volltext |
| Zusammenfassung: | This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries |
| Beschreibung: | 1 Online-Ressource (xix, 188 Seiten) Illustrationen, Diagramme |
| ISBN: | 9781845417284 9781845417291 |
| DOI: | 10.21832/9781845417284 |
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| 650 | 4 | |a Staff perspective in service encounters | |
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| 650 | 4 | |a hospitality staff | |
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Datensatz im Suchindex
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| author | Firth, Miriam |
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| dewey-search | 338.4/791 |
| dewey-sort | 3338.4 3791 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.21832/9781845417284 |
| format | Electronic eBook |
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| id | DE-604.BV046669209 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T14:21:06Z |
| indexdate | 2024-09-18T14:01:59Z |
| institution | BVB |
| isbn | 9781845417284 9781845417291 |
| language | English |
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| physical | 1 Online-Ressource (xix, 188 Seiten) Illustrationen, Diagramme |
| psigel | ZDB-23-DGG ZDB-23-DBV ZDB-23-DBV20 ZDB-23-DBV BSB_DBV_ChannelViewPublications ZDB-23-DGG FAB_PDA_DGG ZDB-23-DGG FAW_PDA_DGG ZDB-23-DGG FCO_PDA_DGG ZDB-23-DGG FHA_PDA_DGG ZDB-23-DBV FHR_ZDB-23-DBV20 ZDB-23-DGG FKE_PDA_DGG ZDB-23-DGG FLA_PDA_DGG ZDB-23-DGG UBG_PDA_DGG ZDB-23-DBV ZDB-23-DBV20 ZDB-23-DGG UER_PDA_DGG_Kauf ZDB-23-DGG UPA_PDA_DGG |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Channel View Publications |
| record_format | marc |
| series | Aspects of tourism |
| series2 | Aspects of tourism |
| spelling | Firth, Miriam Verfasser (DE-588)1204889686 aut Service encounters in tourism, events and hospitality staff perspectives Miriam Firth Bristol ; Blue Ridge Summit Channel View Publications [2020] © 2020 1 Online-Ressource (xix, 188 Seiten) Illustrationen, Diagramme txt rdacontent c rdamedia cr rdacarrier Aspects of tourism 87 This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries Staff perspective in service encounters events hospitality staff hospitality human resources service encounter staff stories tourism Customer relations Hospitality industry Customer services Special events industry Customer services Tourism Customer services Mitarbeiter (DE-588)4120744-0 gnd rswk-swf Tourismus (DE-588)4018406-7 gnd rswk-swf Event-Marketing (DE-588)4335461-0 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Tourismus (DE-588)4018406-7 s Dienstleistung (DE-588)4012178-1 s Event-Marketing (DE-588)4335461-0 s Mitarbeiter (DE-588)4120744-0 s b DE-604 Erscheint auch als Druck-Ausgabe, Hardcover 978-1-84541-727-7 Erscheint auch als Druck-Ausgabe, Paperback 978-1-84541-726-0 Aspects of tourism 87 (DE-604)BV047375665 87 https://doi.org/10.21832/9781845417284 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Firth, Miriam Service encounters in tourism, events and hospitality staff perspectives Aspects of tourism Staff perspective in service encounters events hospitality staff hospitality human resources service encounter staff stories tourism Customer relations Hospitality industry Customer services Special events industry Customer services Tourism Customer services Mitarbeiter (DE-588)4120744-0 gnd Tourismus (DE-588)4018406-7 gnd Event-Marketing (DE-588)4335461-0 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4120744-0 (DE-588)4018406-7 (DE-588)4335461-0 (DE-588)4012178-1 |
| title | Service encounters in tourism, events and hospitality staff perspectives |
| title_auth | Service encounters in tourism, events and hospitality staff perspectives |
| title_exact_search | Service encounters in tourism, events and hospitality staff perspectives |
| title_exact_search_txtP | Service encounters in tourism, events and hospitality staff perspectives |
| title_full | Service encounters in tourism, events and hospitality staff perspectives Miriam Firth |
| title_fullStr | Service encounters in tourism, events and hospitality staff perspectives Miriam Firth |
| title_full_unstemmed | Service encounters in tourism, events and hospitality staff perspectives Miriam Firth |
| title_short | Service encounters in tourism, events and hospitality |
| title_sort | service encounters in tourism events and hospitality staff perspectives |
| title_sub | staff perspectives |
| topic | Staff perspective in service encounters events hospitality staff hospitality human resources service encounter staff stories tourism Customer relations Hospitality industry Customer services Special events industry Customer services Tourism Customer services Mitarbeiter (DE-588)4120744-0 gnd Tourismus (DE-588)4018406-7 gnd Event-Marketing (DE-588)4335461-0 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Staff perspective in service encounters events hospitality staff hospitality human resources service encounter staff stories tourism Customer relations Hospitality industry Customer services Special events industry Customer services Tourism Customer services Mitarbeiter Tourismus Event-Marketing Dienstleistung |
| url | https://doi.org/10.21832/9781845417284 |
| volume_link | (DE-604)BV047375665 |
| work_keys_str_mv | AT firthmiriam serviceencountersintourismeventsandhospitalitystaffperspectives |