Guest service in the hospitality industry:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, NJ
Wiley
2013
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| Schlagworte: | |
| Online-Zugang: | Cover image Inhaltsverzeichnis |
| Beschreibung: | Includes index. |
| Beschreibung: | XVII, 298 S. Ill., graph. Darst. |
| ISBN: | 9781118071809 |
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| 650 | 4 | |a Wirtschaft | |
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Datensatz im Suchindex
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|---|---|
| adam_text | GUEST SERVICE IN THE HOSPITALITY INDUSTRY
/ BAGDAN, PAUL J.
: 2013
TABLE OF CONTENTS / INHALTSVERZEICHNIS
SECTION I: INTRODUCTION, HISTORY, AND BASICS OF GUEST SERVICE CHAPTER 1:
THE BASICS OF GUEST SERVICE CHAPTER 2: DEFINING GUEST SERVICE CHAPTER 3:
PROBLEM-SOLVING FOR GUEST SERVICE SECTION II: RELATING SERVICE TO THE
SECTORS OF THE HOSPITALITY INDUSTRY: HOW SERVICE RELATES A CHAPTER IS
DEDICATED TO EACH OF THESE AREAS: CHAPTER 4: THE GUEST SERVICE OF FOOD
CHAPTER 5: THE GUEST SERVICE OF BEVERAGES CHAPTER 6: THE GUEST SERVICE
OF LODGING CHAPTER 7: THE GUEST SERVICE OF EVENTS CHAPTER 8: THE GUEST
SERVICE OF TRAVEL AND TOURISM CHAPTER 9: THE GUEST SERVICE OF CASINOS
SECTION III: ASSESSMENTS AND PLANNING CHAPTER 10: RESEARCH AND TOOLS
CHAPTER 11: STRATEGIC PLANNING FOR SERVICE CHAPTER 12: DEVELOPING A
STAFF CHAPTER 13: MARKETING AND ESTABLISHING AN IMAGE FOR SERVICE .
THIS BOOK ADOPTS A GENERAL APPROACH THAT INCORPORATES VARIOUS THOUGHTS
FROM DIFFERENT PARTS OF THE INDUSTRY, DIFFERING FROM PROPERTY TO
PROPERTY. IT DISCUSSES ISSUES AND DEBUNKS MYTHS ABOUT CUSTOMER SERVICE
WITH CONCEPTS THAT ARE SOLID AND PROVEN IN THE INDUSTRY. FURTHERMORE,
THIS NEW TEXT INCLUDES ALL OF THE MAJOR AREAS OF THE HOSPITALITY
INDUSTRY AS THEY RELATE TO DELIVERING QUALITY CUSTOMER SERVICE. IN
ADDITION TO A REVIEW OF THE HISTORY AND OVERVIEW OF GUEST SERVICE, THE
BOOK GOES MUCH FURTHER TO INCLUDE OTHER ESSENTIAL TOPICS, INCLUDING
PROBLEM-SOLVING, QUALITY TOOLS AND ASSESSMENTS, STAFFING, MARKETING, AND
STRATEGIC PLANNING
PROVIDED BY PUBLISHER.
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
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| dewey-ones | 338 - Production |
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| dewey-search | 338.4/791 |
| dewey-sort | 3338.4 3791 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-07-10T00:32:39Z |
| institution | BVB |
| isbn | 9781118071809 |
| language | English |
| lccn | 2012032041 |
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| physical | XVII, 298 S. Ill., graph. Darst. |
| publishDate | 2013 |
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| spelling | Bagdan, Paul Verfasser aut Guest service in the hospitality industry Paul Bagdan Hoboken, NJ Wiley 2013 XVII, 298 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index. Industrie Wirtschaft Hospitality industry Customer services BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism bisacsh http://catalogimages.wiley.com/images/db/jimages/9781118071809.jpg Cover image LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025709175&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bagdan, Paul Guest service in the hospitality industry Industrie Wirtschaft Hospitality industry Customer services BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism bisacsh |
| title | Guest service in the hospitality industry |
| title_auth | Guest service in the hospitality industry |
| title_exact_search | Guest service in the hospitality industry |
| title_full | Guest service in the hospitality industry Paul Bagdan |
| title_fullStr | Guest service in the hospitality industry Paul Bagdan |
| title_full_unstemmed | Guest service in the hospitality industry Paul Bagdan |
| title_short | Guest service in the hospitality industry |
| title_sort | guest service in the hospitality industry |
| topic | Industrie Wirtschaft Hospitality industry Customer services BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism bisacsh |
| topic_facet | Industrie Wirtschaft Hospitality industry Customer services BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism |
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