Quality services and experiences in hospitality and tourism:
This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the acad...
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K.
Emerald Publishing Limited
2018
|
| Schriftenreihe: | Bridging tourism theory and practice
volume 9 |
| Schlagworte: | |
| Online-Zugang: | DE-634 DE-1043 DE-M347 DE-523 DE-91 DE-473 DE-19 DE-355 DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 Volltext |
| Zusammenfassung: | This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them. The book continues the series' tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism. The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula |
| Beschreibung: | 1 Online-Ressource (xvii, 314 Seiten) cm |
| ISBN: | 9781787563834 |
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| spelling | Quality services and experiences in hospitality and tourism edited by Liping A. Cai and Pooya Alaedini Bingley, U.K. Emerald Publishing Limited 2018 ©2018 1 Online-Ressource (xvii, 314 Seiten) cm txt rdacontent c rdamedia cr rdacarrier Bridging tourism theory and practice volume 9 Prelims -- Introduction: integrating experiences in the study of service quality -- Destinations in Iran, Hong Kong, and the United States -- Tourists at the core -- Hotels, conferences, and big data -- References -- Index This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them. The book continues the series' tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism. The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula Business & Economics Industries Tourism industry Customer services Quality control Hospitality Customer services Tourism Customer services Alaedini, Pooya 1967- edt Cai, Liping A. edt Erscheint auch als Druckausgabe 9781787563841 https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Quality services and experiences in hospitality and tourism Prelims -- Introduction: integrating experiences in the study of service quality -- Destinations in Iran, Hong Kong, and the United States -- Tourists at the core -- Hotels, conferences, and big data -- References -- Index Business & Economics Industries Tourism industry Customer services Quality control Hospitality Customer services Tourism Customer services |
| title | Quality services and experiences in hospitality and tourism |
| title_auth | Quality services and experiences in hospitality and tourism |
| title_exact_search | Quality services and experiences in hospitality and tourism |
| title_exact_search_txtP | Quality services and experiences in hospitality and tourism |
| title_full | Quality services and experiences in hospitality and tourism edited by Liping A. Cai and Pooya Alaedini |
| title_fullStr | Quality services and experiences in hospitality and tourism edited by Liping A. Cai and Pooya Alaedini |
| title_full_unstemmed | Quality services and experiences in hospitality and tourism edited by Liping A. Cai and Pooya Alaedini |
| title_short | Quality services and experiences in hospitality and tourism |
| title_sort | quality services and experiences in hospitality and tourism |
| topic | Business & Economics Industries Tourism industry Customer services Quality control Hospitality Customer services Tourism Customer services |
| topic_facet | Business & Economics Tourism industry Customer services Quality control Hospitality Customer services Tourism Customer services |
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