Observing and registering emotional satisfaction of customer contacts :: for customer satisfaction & loyalty /
Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular.
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis Electronic eBook |
| Language: | English |
| Published: |
[Amsterdam] :
Amsterdam Univ. Press,
©2007.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. |
| Physical Description: | 1 online resource (xiv, 176 pages) : illustrations |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 9789048504732 9048504732 |
Staff View
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| 245 | 1 | 0 | |a Observing and registering emotional satisfaction of customer contacts : |b for customer satisfaction & loyalty / |c Hüseyin Güngör. |
| 246 | 1 | 4 | |a Emotional satisfaction of customer contacts |
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| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. | |
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| 520 | |a Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. | ||
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| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
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| author | Güngör, Hüseyin |
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| contents | Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. |
| ctrlnum | (OCoLC)311875001 |
| dewey-full | 658.812 |
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| id | ZDB-4-EBA-ocn311875001 |
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| indexdate | 2025-04-11T08:36:19Z |
| institution | BVB |
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| spelling | Güngör, Hüseyin. Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. Emotional satisfaction of customer contacts [Amsterdam] : Amsterdam Univ. Press, ©2007. 1 online resource (xiv, 176 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Summary in Dutch. doctoral Universiteit van Amsterdam 2007 Includes bibliographical references. Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. Print version record. Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Callcenters. gtt Klantenbinding. gtt dissertations. aat Academic theses fast Academic theses. lcgft http://id.loc.gov/authorities/genreForms/gf2014026039 Thèses et écrits académiques. rvmgf has work: Observing and registering emotional satisfaction of customer contacts (Text) https://id.oclc.org/worldcat/entity/E39PCGKbxwbxWCKf4q4tpCC6yq https://id.oclc.org/worldcat/ontology/hasWork Print version: Güngör, Hüseyin. Observing and registering emotional satisfaction of customer contacts. [Amsterdam] : Amsterdam Univ. Press, ©2007 9789056294663 9056294660 (OCoLC)150434551 |
| spellingShingle | Güngör, Hüseyin Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Callcenters. gtt Klantenbinding. gtt |
| subject_GND | http://id.loc.gov/authorities/subjects/sh96005575 http://id.loc.gov/authorities/subjects/sh85034963 http://id.loc.gov/authorities/genreForms/gf2014026039 |
| title | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / |
| title_alt | Emotional satisfaction of customer contacts |
| title_auth | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / |
| title_exact_search | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / |
| title_full | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. |
| title_fullStr | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. |
| title_full_unstemmed | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. |
| title_short | Observing and registering emotional satisfaction of customer contacts : |
| title_sort | observing and registering emotional satisfaction of customer contacts for customer satisfaction loyalty |
| title_sub | for customer satisfaction & loyalty / |
| topic | Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Callcenters. gtt Klantenbinding. gtt |
| topic_facet | Call centers. Customer relations. Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. Call centers Customer relations Callcenters. Klantenbinding. dissertations. Academic theses Academic theses. Thèses et écrits académiques. |
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