Observing and registering emotional satisfaction of customer contacts :: for customer satisfaction & loyalty /
Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[Amsterdam] :
Amsterdam Univ. Press,
©2007.
|
| Schlagworte: | |
| Online-Zugang: | DE-862 DE-863 |
| Zusammenfassung: | Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. |
| Beschreibung: | 1 online resource (xiv, 176 pages) : illustrations |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9789048504732 9048504732 |
Internformat
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-ocn311875001 | ||
| 003 | OCoLC | ||
| 005 | 20250103110447.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 090303s2007 ne a obm 000 0 eng d | ||
| 040 | |a N$T |b eng |e pn |c N$T |d OCLCQ |d IDEBK |d OCLCQ |d TUU |d OCLCQ |d MERUC |d OCLCQ |d OCLCF |d NLGGC |d YDXCP |d OCLCQ |d AGLDB |d WY@ |d LUE |d VNS |d OCLCQ |d VTS |d M8D |d OCLCQ |d OCLCO |d OCL |d AJS |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 020 | |a 9789048504732 |q (electronic bk.) | ||
| 020 | |a 9048504732 |q (electronic bk.) | ||
| 035 | |a (OCoLC)311875001 | ||
| 041 | 0 | |a eng |b dut | |
| 050 | 4 | |a HE8788 |b .G86 2007eb | |
| 072 | 7 | |a BUS |x 018000 |2 bisacsh | |
| 082 | 7 | |a 658.812 |2 22 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Güngör, Hüseyin. | |
| 245 | 1 | 0 | |a Observing and registering emotional satisfaction of customer contacts : |b for customer satisfaction & loyalty / |c Hüseyin Güngör. |
| 246 | 1 | 4 | |a Emotional satisfaction of customer contacts |
| 260 | |a [Amsterdam] : |b Amsterdam Univ. Press, |c ©2007. | ||
| 300 | |a 1 online resource (xiv, 176 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 546 | |a Summary in Dutch. | ||
| 502 | |b doctoral |c Universiteit van Amsterdam |d 2007 | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. | ||
| 650 | 0 | |a Call centers. |0 http://id.loc.gov/authorities/subjects/sh96005575 | |
| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 650 | 6 | |a Centres d'appels (Affaires) | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Call centers |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 1 | 7 | |a Callcenters. |2 gtt |
| 650 | 1 | 7 | |a Klantenbinding. |2 gtt |
| 655 | 7 | |a dissertations. |2 aat | |
| 655 | 7 | |a Academic theses |2 fast | |
| 655 | 7 | |a Academic theses. |2 lcgft |0 http://id.loc.gov/authorities/genreForms/gf2014026039 | |
| 655 | 7 | |a Thèses et écrits académiques. |2 rvmgf | |
| 758 | |i has work: |a Observing and registering emotional satisfaction of customer contacts (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGKbxwbxWCKf4q4tpCC6yq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Güngör, Hüseyin. |t Observing and registering emotional satisfaction of customer contacts. |d [Amsterdam] : Amsterdam Univ. Press, ©2007 |z 9789056294663 |z 9056294660 |w (OCoLC)150434551 |
| 966 | 4 | 0 | |l DE-862 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=259101 |3 Volltext |
| 966 | 4 | 0 | |l DE-863 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=259101 |3 Volltext |
| 938 | |a EBSCOhost |b EBSC |n 259101 | ||
| 938 | |a YBP Library Services |b YANK |n 2978044 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-862 | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn311875001 |
|---|---|
| _version_ | 1829094639330656256 |
| adam_text | |
| any_adam_object | |
| author | Güngör, Hüseyin |
| author_facet | Güngör, Hüseyin |
| author_role | |
| author_sort | Güngör, Hüseyin |
| author_variant | h g hg |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HE8788 |
| callnumber-raw | HE8788 .G86 2007eb |
| callnumber-search | HE8788 .G86 2007eb |
| callnumber-sort | HE 48788 G86 42007EB |
| callnumber-subject | HE - Transportation and Communications |
| collection | ZDB-4-EBA |
| contents | Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. |
| ctrlnum | (OCoLC)311875001 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03219cam a2200589 a 4500</leader><controlfield tag="001">ZDB-4-EBA-ocn311875001</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20250103110447.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr cnu---unuuu</controlfield><controlfield tag="008">090303s2007 ne a obm 000 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">N$T</subfield><subfield code="b">eng</subfield><subfield code="e">pn</subfield><subfield code="c">N$T</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">IDEBK</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">TUU</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">MERUC</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCF</subfield><subfield code="d">NLGGC</subfield><subfield code="d">YDXCP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">AGLDB</subfield><subfield code="d">WY@</subfield><subfield code="d">LUE</subfield><subfield code="d">VNS</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">VTS</subfield><subfield code="d">M8D</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCL</subfield><subfield code="d">AJS</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9789048504732</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9048504732</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)311875001</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield><subfield code="b">dut</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HE8788</subfield><subfield code="b">.G86 2007eb</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">018000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658.812</subfield><subfield code="2">22</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Güngör, Hüseyin.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Observing and registering emotional satisfaction of customer contacts :</subfield><subfield code="b">for customer satisfaction & loyalty /</subfield><subfield code="c">Hüseyin Güngör.</subfield></datafield><datafield tag="246" ind1="1" ind2="4"><subfield code="a">Emotional satisfaction of customer contacts</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">[Amsterdam] :</subfield><subfield code="b">Amsterdam Univ. Press,</subfield><subfield code="c">©2007.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (xiv, 176 pages) :</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="546" ind1=" " ind2=" "><subfield code="a">Summary in Dutch.</subfield></datafield><datafield tag="502" ind1=" " ind2=" "><subfield code="b">doctoral</subfield><subfield code="c">Universiteit van Amsterdam</subfield><subfield code="d">2007</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up.</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Print version record.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Call centers.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh96005575</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer relations.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85034963</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Centres d'appels (Affaires)</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS</subfield><subfield code="x">Customer Relations.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Call centers</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1="1" ind2="7"><subfield code="a">Callcenters.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1="1" ind2="7"><subfield code="a">Klantenbinding.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="a">dissertations.</subfield><subfield code="2">aat</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="a">Academic theses</subfield><subfield code="2">fast</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="a">Academic theses.</subfield><subfield code="2">lcgft</subfield><subfield code="0">http://id.loc.gov/authorities/genreForms/gf2014026039</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="a">Thèses et écrits académiques.</subfield><subfield code="2">rvmgf</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Observing and registering emotional satisfaction of customer contacts (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCGKbxwbxWCKf4q4tpCC6yq</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Güngör, Hüseyin.</subfield><subfield code="t">Observing and registering emotional satisfaction of customer contacts.</subfield><subfield code="d">[Amsterdam] : Amsterdam Univ. Press, ©2007</subfield><subfield code="z">9789056294663</subfield><subfield code="z">9056294660</subfield><subfield code="w">(OCoLC)150434551</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-862</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=259101</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-863</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=259101</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">259101</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">2978044</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-862</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| genre | dissertations. aat Academic theses fast Academic theses. lcgft http://id.loc.gov/authorities/genreForms/gf2014026039 Thèses et écrits académiques. rvmgf |
| genre_facet | dissertations. Academic theses Academic theses. Thèses et écrits académiques. |
| id | ZDB-4-EBA-ocn311875001 |
| illustrated | Illustrated |
| indexdate | 2025-04-11T08:36:19Z |
| institution | BVB |
| isbn | 9789048504732 9048504732 |
| language | English |
| oclc_num | 311875001 |
| open_access_boolean | |
| owner | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| physical | 1 online resource (xiv, 176 pages) : illustrations |
| psigel | ZDB-4-EBA FWS_PDA_EBA ZDB-4-EBA |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Amsterdam Univ. Press, |
| record_format | marc |
| spelling | Güngör, Hüseyin. Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. Emotional satisfaction of customer contacts [Amsterdam] : Amsterdam Univ. Press, ©2007. 1 online resource (xiv, 176 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Summary in Dutch. doctoral Universiteit van Amsterdam 2007 Includes bibliographical references. Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. Print version record. Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Callcenters. gtt Klantenbinding. gtt dissertations. aat Academic theses fast Academic theses. lcgft http://id.loc.gov/authorities/genreForms/gf2014026039 Thèses et écrits académiques. rvmgf has work: Observing and registering emotional satisfaction of customer contacts (Text) https://id.oclc.org/worldcat/entity/E39PCGKbxwbxWCKf4q4tpCC6yq https://id.oclc.org/worldcat/ontology/hasWork Print version: Güngör, Hüseyin. Observing and registering emotional satisfaction of customer contacts. [Amsterdam] : Amsterdam Univ. Press, ©2007 9789056294663 9056294660 (OCoLC)150434551 |
| spellingShingle | Güngör, Hüseyin Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up. Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Callcenters. gtt Klantenbinding. gtt |
| subject_GND | http://id.loc.gov/authorities/subjects/sh96005575 http://id.loc.gov/authorities/subjects/sh85034963 http://id.loc.gov/authorities/genreForms/gf2014026039 |
| title | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / |
| title_alt | Emotional satisfaction of customer contacts |
| title_auth | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / |
| title_exact_search | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / |
| title_full | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. |
| title_fullStr | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. |
| title_full_unstemmed | Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör. |
| title_short | Observing and registering emotional satisfaction of customer contacts : |
| title_sort | observing and registering emotional satisfaction of customer contacts for customer satisfaction loyalty |
| title_sub | for customer satisfaction & loyalty / |
| topic | Call centers. http://id.loc.gov/authorities/subjects/sh96005575 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers fast Customer relations fast Callcenters. gtt Klantenbinding. gtt |
| topic_facet | Call centers. Customer relations. Centres d'appels (Affaires) BUSINESS & ECONOMICS Customer Relations. Call centers Customer relations Callcenters. Klantenbinding. dissertations. Academic theses Academic theses. Thèses et écrits académiques. |
| work_keys_str_mv | AT gungorhuseyin observingandregisteringemotionalsatisfactionofcustomercontactsforcustomersatisfactionloyalty AT gungorhuseyin emotionalsatisfactionofcustomercontacts |