Service failures and recovery in tourism and hospitality: a practical manual
Saved in:
| Other Authors: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Wallingford, Oxfordshire, UK
CABI
[2017]
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| Subjects: | |
| Online Access: | FHD01 URL des Erstveröffentlichers |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | 1 Online-Ressource (viii, 236 Seiten) Diagramme |
| ISBN: | 9781786390684 |
Staff View
MARC
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| 245 | 1 | 0 | |a Service failures and recovery in tourism and hospitality |b a practical manual |c edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| 264 | 1 | |a Wallingford, Oxfordshire, UK |b CABI |c [2017] | |
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| spelling | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey Wallingford, Oxfordshire, UK CABI [2017] 1 Online-Ressource (viii, 236 Seiten) Diagramme txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismus (DE-588)4018406-7 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Koc, Erdogan edt Erscheint auch als Online-Ausgabe, ePDF 978-1-78639-069-1 Erscheint auch als Druck-Ausgabe, hbk 978-1-78639-067-7 https://www.cabi.org/leisuretourism/ebook/20173306804 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Service failures and recovery in tourism and hospitality a practical manual Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4018406-7 (DE-588)4129147-5 (DE-588)4143413-4 |
| title | Service failures and recovery in tourism and hospitality a practical manual |
| title_auth | Service failures and recovery in tourism and hospitality a practical manual |
| title_exact_search | Service failures and recovery in tourism and hospitality a practical manual |
| title_full | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_fullStr | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_full_unstemmed | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_short | Service failures and recovery in tourism and hospitality |
| title_sort | service failures and recovery in tourism and hospitality a practical manual |
| title_sub | a practical manual |
| topic | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus Verbraucherzufriedenheit Aufsatzsammlung |
| url | https://www.cabi.org/leisuretourism/ebook/20173306804 |
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