Service failures and recovery in tourism and hospitality: a practical manual
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Wallingford, Oxfordshire, UK
CABI
[2017]
|
| Schlagworte: | |
| Online-Zugang: | FHD01 URL des Erstveröffentlichers |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (viii, 236 Seiten) Diagramme |
| ISBN: | 9781786390684 |
Internformat
MARC
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| 245 | 1 | 0 | |a Service failures and recovery in tourism and hospitality |b a practical manual |c edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| 264 | 1 | |a Wallingford, Oxfordshire, UK |b CABI |c [2017] | |
| 300 | |a 1 Online-Ressource (viii, 236 Seiten) |b Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
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| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Tourism |x Management | |
| 650 | 4 | |a Hospitality industry |x Management | |
| 650 | 4 | |a Customer services |z Management | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Tourismus |0 (DE-588)4018406-7 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
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| any_adam_object | |
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| bvnumber | BV046184999 |
| callnumber-first | G - Geography, Anthropology, Recreation |
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| callnumber-raw | G155.A1 |
| callnumber-search | G155.A1 |
| callnumber-sort | G 3155 A1 |
| callnumber-subject | G - General Geography |
| classification_rvk | QQ 940 QQ 955 |
| collection | ZDB-91-CABL |
| ctrlnum | (OCoLC)1122738417 (DE-599)BVBBV046184999 |
| dewey-full | 910.68 |
| dewey-hundreds | 900 - History & geography |
| dewey-ones | 910 - Geography and travel |
| dewey-raw | 910.68 |
| dewey-search | 910.68 |
| dewey-sort | 3910.68 |
| dewey-tens | 910 - Geography and travel |
| discipline | Wirtschaftswissenschaften Geographie |
| format | Electronic eBook |
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| isbn | 9781786390684 |
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| spelling | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey Wallingford, Oxfordshire, UK CABI [2017] 1 Online-Ressource (viii, 236 Seiten) Diagramme txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismus (DE-588)4018406-7 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Koc, Erdogan edt Erscheint auch als Online-Ausgabe, ePDF 978-1-78639-069-1 Erscheint auch als Druck-Ausgabe, hbk 978-1-78639-067-7 https://www.cabi.org/leisuretourism/ebook/20173306804 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Service failures and recovery in tourism and hospitality a practical manual Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4018406-7 (DE-588)4129147-5 (DE-588)4143413-4 |
| title | Service failures and recovery in tourism and hospitality a practical manual |
| title_auth | Service failures and recovery in tourism and hospitality a practical manual |
| title_exact_search | Service failures and recovery in tourism and hospitality a practical manual |
| title_full | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_fullStr | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_full_unstemmed | Service failures and recovery in tourism and hospitality a practical manual edited by Erdogan Koc, Bandirma Onyedi Eylul University, Turkey |
| title_short | Service failures and recovery in tourism and hospitality |
| title_sort | service failures and recovery in tourism and hospitality a practical manual |
| title_sub | a practical manual |
| topic | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus (DE-588)4018406-7 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Tourism Management Hospitality industry Management Customer services Management Consumer satisfaction Tourismus Verbraucherzufriedenheit Aufsatzsammlung |
| url | https://www.cabi.org/leisuretourism/ebook/20173306804 |
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