Services marketing and management:
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Bibliographic Details
Main Author: Gilmore, Audrey (Author)
Format: Electronic eBook
Language:English
Published: London Sage Publications 2003
Subjects:
Online Access:FAW01
FAW02
Volltext
Item Description:Includes bibliographical references and indexes
Underlying themes -- Managing services -- Service management issues
Services Marketing and Management covers the core topics of services management in a concise and informative manner. The text: - provides an overview of the characteristics and underlying principles of delivering services in today's marketplace - places these underlying issues in the context of organisational frameworks and activities - discusses different services contexts including financial services, tourism, charities and museums
Physical Description:1 Online-Ressource (215 pages)
ISBN:0761941576
1412932165
9780761941576
9781412932165

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