Services marketing and management:
Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Gilmore, Audrey (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: London Sage Publications 2003
Schlagworte:
Online-Zugang:FAW01
FAW02
Volltext
Beschreibung:Includes bibliographical references and indexes
Underlying themes -- Managing services -- Service management issues
Services Marketing and Management covers the core topics of services management in a concise and informative manner. The text: - provides an overview of the characteristics and underlying principles of delivering services in today's marketplace - places these underlying issues in the context of organisational frameworks and activities - discusses different services contexts including financial services, tourism, charities and museums
Beschreibung:1 Online-Ressource (215 pages)
ISBN:0761941576
1412932165
9780761941576
9781412932165

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