Streetwise credit and collections: maximize your collections process to improve profitability
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Avon, Mass.
Adams Media
c2007
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Why credit is a business necessity -- How credit creates leverage -- The leverage to start a business -- Cash is a timing issue -- Turning assets into collateral -- Your bank as a source of credit -- Securing loans for working capital -- Selling an account to a factor -- Floor planning inventory -- Securing credit from vendors -- Establish credibility -- Negotiating terms -- Working with consignment -- The importance of a track record -- What to do when cash is tight -- Securing discounts for prompt payment -- Providing credit to business customers -- The difference between consumer credit and business credit -- Using credit as an incentive -- Who carries the paper? -- A business credit application -- Reading a business credit report -- Types of credit: short-term and long-term -- Asking for a deposit -- Make sure your policy is evenhanded -- Credit takes you global -- Opportunities through foreign trade -- Scenario 1: Buying from a foreign firm -- - Letters of credit: providing assurance -- Standby letters of credit -- How banks protect their interest -- What bank should you use? -- Scenario 2: Providing material to be fabricated in a foreign country and shipped to you -- Scenario 3: Your business sells your goods or services in foreign markets -- The export-import bank and your business -- Obtaining credit information on foreign firms -- Providing credit to consumers -- Understand consumer-credit laws -- Applications for consumer credit -- Checking credit reports -- The Equal Credit Opportunity Act -- Can you use third-party financing? -- Collecting through professional firms -- An effective credit policy -- The elements of your plan -- How much credit can you provide? -- Who will handle credit checks and decisions? -- An override policy -- Personal guarantees -- Periodic recheck and review -- When to raise and when to lower limits -- Assessing risk -- Can you cover your costs? -- - The difference between secured and unsecured credit -- The value of a personal guarantee -- Securing a confession of judgment -- Evaluating trade credit references -- Checking a bank reference -- Out-of-state credit -- Asking for financials -- Setting a proactive credit limit -- Allowing customers to buy according to their need -- Special deals require special terms -- Secondary protection: using outside credit resources -- Growing customers need growing credit -- Reducing a limit or requiring cash -- Communicating your policies -- Put your policy in writing -- Letters granting credit and stating terms -- Print your terms on your invoices and statements -- Post credit terms and return policies in your place of business -- Can you charge interest on past-due accounts? -- Creating the paper trail -- Purchase orders and contracts must be in writing -- A sample purchase order and confirmation -- Keep track of invoices, payments, and credits -- Change orders must be in writing -- - Contact reports on all billing inquiries -- Record all statements and letters -- Putting policy into practice -- The collection begins with the sale -- Make sure the billing is accurate -- Learn what constitutes an acceptance -- Proof of delivery -- Make sure your customer is satisfied -- Handle disputes in writing and issue credit -- How much of a discount can you afford? -- Letters to confirm the outstanding amount due -- Dealing with third-party funders -- Keep your source documents after the charge -- With contract financing, proper documents must be submitted -- What happens if your customer does not pay? -- Credit card disputes can result in charge-backs -- Form alliances with funders to access credit -- The fine art of reminders -- Send regular statements -- The first friendly request -- Making a demand for payment -- Making contact via phone -- Having a salesperson help to collect -- Sample letters -- Handling a dispute -- Take the time to research -- - Collect all backup documents -- Check e-mail records as well -- Establish your side of the story -- Compromise when it makes sense -- Get the agreement of the new terms in writing -- Some disputes are ploys to not pay -- Dealing with a bounced check -- The first steps in the collection procedure -- Call the customer yourself -- Ask for a payment schedule -- Send out demand letters via registered mail -- Final request before account is turned over -- A postdated check is only a promise to pay -- Aggressive collections -- Collecting from a consumer -- Understanding FDCPA -- The collection call -- Do not violate the applicable law -- What to do when you are told to cease -- Staying polite and providing customer service while collecting -- Making a decision to turn over an account -- Collecting from a business -- FDCPA does not apply -- Calls are now serious business -- Document all of your demands -- Personal visits are allowed and might work -- Can you take it to small claims court? -- - A state-by-state review of small claims court -- Collecting from a tenant -- The terms are in the lease -- Residential leases -- Commercial leases -- Handling a dispute -- Giving notice to a past-due tenant -- Negotiating a settlement -- Handling an eviction -- When to hire an agency -- Check out agencies before you need one -- Try one that reports credit as well -- What do agencies generally charge? -- Do not hire an agency that poses as a law firm -- What can an agency actually do? -- When is it time to turn over the account? -- When to hire a lawyer -- Get something filed before it's too late -- An ounce of prevention -- Judgments and liens -- The cost of litigation-who wins? -- When you have a confession of judgment -- Judgments are not money-they must be collected -- Your rights when a debtor fails -- Are you secured in any assets? -- Types of bankruptcy -- A recent purchase may be reclaimed -- Chapter 7-get your portion of the distribution -- - Chapter 13-as a creditor, get monthly payments -- Chapter 11-be a member of the committee when possible -- Should you do business again with the same customer? -- The art of credit -- The psychology of money -- Why some creditors never make demands -- Customers who don't pay even when they are able -- Tips on having discussions about money -- Know whom you are dealing with first -- Discounting to make a friend -- When you are the debtor -- Always communicate with your creditors -- Do not promise what you cannot pay -- Make an honest offer and stick to it -- Don't be frightened by threats -- How to deal with taxing authorities -- When money is tight, prioritize -- Creative credit techniques -- Using a factor -- Securing deposits and retainers before you work -- Floor planning and installment loans -- Debit cards, credit cards, and electric funds transfer -- COD: cash on delivery -- Progress payments -- Credit insurance to rely on -- Operating a financially sound company -- - Profit isn't real until the money is received -- Bad debts can undermine a good business -- Your credit provides you with options -- Credit and trust are twin values-use both -- If you have done the work, you are entitled to the money |
| Beschreibung: | 1 Online-Ressource (xiii, 333 p.) |
| ISBN: | 9781440517259 1440517258 9781440517242 144051724X 9781593377373 1593377371 |
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| 500 | |a Why credit is a business necessity -- How credit creates leverage -- The leverage to start a business -- Cash is a timing issue -- Turning assets into collateral -- Your bank as a source of credit -- Securing loans for working capital -- Selling an account to a factor -- Floor planning inventory -- Securing credit from vendors -- Establish credibility -- Negotiating terms -- Working with consignment -- The importance of a track record -- What to do when cash is tight -- Securing discounts for prompt payment -- Providing credit to business customers -- The difference between consumer credit and business credit -- Using credit as an incentive -- Who carries the paper? -- A business credit application -- Reading a business credit report -- Types of credit: short-term and long-term -- Asking for a deposit -- Make sure your policy is evenhanded -- Credit takes you global -- Opportunities through foreign trade -- Scenario 1: Buying from a foreign firm -- | ||
| 500 | |a - Letters of credit: providing assurance -- Standby letters of credit -- How banks protect their interest -- What bank should you use? -- Scenario 2: Providing material to be fabricated in a foreign country and shipped to you -- Scenario 3: Your business sells your goods or services in foreign markets -- The export-import bank and your business -- Obtaining credit information on foreign firms -- Providing credit to consumers -- Understand consumer-credit laws -- Applications for consumer credit -- Checking credit reports -- The Equal Credit Opportunity Act -- Can you use third-party financing? -- Collecting through professional firms -- An effective credit policy -- The elements of your plan -- How much credit can you provide? -- Who will handle credit checks and decisions? -- An override policy -- Personal guarantees -- Periodic recheck and review -- When to raise and when to lower limits -- Assessing risk -- Can you cover your costs? -- | ||
| 500 | |a - The difference between secured and unsecured credit -- The value of a personal guarantee -- Securing a confession of judgment -- Evaluating trade credit references -- Checking a bank reference -- Out-of-state credit -- Asking for financials -- Setting a proactive credit limit -- Allowing customers to buy according to their need -- Special deals require special terms -- Secondary protection: using outside credit resources -- Growing customers need growing credit -- Reducing a limit or requiring cash -- Communicating your policies -- Put your policy in writing -- Letters granting credit and stating terms -- Print your terms on your invoices and statements -- Post credit terms and return policies in your place of business -- Can you charge interest on past-due accounts? -- Creating the paper trail -- Purchase orders and contracts must be in writing -- A sample purchase order and confirmation -- Keep track of invoices, payments, and credits -- Change orders must be in writing -- | ||
| 500 | |a - Contact reports on all billing inquiries -- Record all statements and letters -- Putting policy into practice -- The collection begins with the sale -- Make sure the billing is accurate -- Learn what constitutes an acceptance -- Proof of delivery -- Make sure your customer is satisfied -- Handle disputes in writing and issue credit -- How much of a discount can you afford? -- Letters to confirm the outstanding amount due -- Dealing with third-party funders -- Keep your source documents after the charge -- With contract financing, proper documents must be submitted -- What happens if your customer does not pay? -- Credit card disputes can result in charge-backs -- Form alliances with funders to access credit -- The fine art of reminders -- Send regular statements -- The first friendly request -- Making a demand for payment -- Making contact via phone -- Having a salesperson help to collect -- Sample letters -- Handling a dispute -- Take the time to research -- | ||
| 500 | |a - Collect all backup documents -- Check e-mail records as well -- Establish your side of the story -- Compromise when it makes sense -- Get the agreement of the new terms in writing -- Some disputes are ploys to not pay -- Dealing with a bounced check -- The first steps in the collection procedure -- Call the customer yourself -- Ask for a payment schedule -- Send out demand letters via registered mail -- Final request before account is turned over -- A postdated check is only a promise to pay -- Aggressive collections -- Collecting from a consumer -- Understanding FDCPA -- The collection call -- Do not violate the applicable law -- What to do when you are told to cease -- Staying polite and providing customer service while collecting -- Making a decision to turn over an account -- Collecting from a business -- FDCPA does not apply -- Calls are now serious business -- Document all of your demands -- Personal visits are allowed and might work -- Can you take it to small claims court? -- | ||
| 500 | |a - A state-by-state review of small claims court -- Collecting from a tenant -- The terms are in the lease -- Residential leases -- Commercial leases -- Handling a dispute -- Giving notice to a past-due tenant -- Negotiating a settlement -- Handling an eviction -- When to hire an agency -- Check out agencies before you need one -- Try one that reports credit as well -- What do agencies generally charge? -- Do not hire an agency that poses as a law firm -- What can an agency actually do? -- When is it time to turn over the account? -- When to hire a lawyer -- Get something filed before it's too late -- An ounce of prevention -- Judgments and liens -- The cost of litigation-who wins? -- When you have a confession of judgment -- Judgments are not money-they must be collected -- Your rights when a debtor fails -- Are you secured in any assets? -- Types of bankruptcy -- A recent purchase may be reclaimed -- Chapter 7-get your portion of the distribution -- | ||
| 500 | |a - Chapter 13-as a creditor, get monthly payments -- Chapter 11-be a member of the committee when possible -- Should you do business again with the same customer? -- The art of credit -- The psychology of money -- Why some creditors never make demands -- Customers who don't pay even when they are able -- Tips on having discussions about money -- Know whom you are dealing with first -- Discounting to make a friend -- When you are the debtor -- Always communicate with your creditors -- Do not promise what you cannot pay -- Make an honest offer and stick to it -- Don't be frightened by threats -- How to deal with taxing authorities -- When money is tight, prioritize -- Creative credit techniques -- Using a factor -- Securing deposits and retainers before you work -- Floor planning and installment loans -- Debit cards, credit cards, and electric funds transfer -- COD: cash on delivery -- Progress payments -- Credit insurance to rely on -- Operating a financially sound company -- | ||
| 500 | |a - Profit isn't real until the money is received -- Bad debts can undermine a good business -- Your credit provides you with options -- Credit and trust are twin values-use both -- If you have done the work, you are entitled to the money | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Distribution |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Marketing / General |2 bisacsh | |
| 650 | 7 | |a Collecting of accounts |2 fast | |
| 650 | 7 | |a Credit / Management |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Credit |x Management | |
| 650 | 4 | |a Collecting of accounts | |
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| 940 | 1 | |q FLA_PDA_EBU | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028389302 | ||
Datensatz im Suchindex
| _version_ | 1804175286948855808 |
|---|---|
| any_adam_object | |
| author | Caplan, Suzanne |
| author_facet | Caplan, Suzanne |
| author_role | aut |
| author_sort | Caplan, Suzanne |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV042963434 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)777401283 (DE-599)BVBBV042963434 |
| dewey-full | 658.8/8 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/8 |
| dewey-search | 658.8/8 |
| dewey-sort | 3658.8 18 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042963434 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:53Z |
| institution | BVB |
| isbn | 9781440517259 1440517258 9781440517242 144051724X 9781593377373 1593377371 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028389302 |
| oclc_num | 777401283 |
| open_access_boolean | |
| physical | 1 Online-Ressource (xiii, 333 p.) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Adams Media |
| record_format | marc |
| spelling | Caplan, Suzanne Verfasser aut Streetwise credit and collections maximize your collections process to improve profitability Suzanne Caplan Avon, Mass. Adams Media c2007 1 Online-Ressource (xiii, 333 p.) txt rdacontent c rdamedia cr rdacarrier Why credit is a business necessity -- How credit creates leverage -- The leverage to start a business -- Cash is a timing issue -- Turning assets into collateral -- Your bank as a source of credit -- Securing loans for working capital -- Selling an account to a factor -- Floor planning inventory -- Securing credit from vendors -- Establish credibility -- Negotiating terms -- Working with consignment -- The importance of a track record -- What to do when cash is tight -- Securing discounts for prompt payment -- Providing credit to business customers -- The difference between consumer credit and business credit -- Using credit as an incentive -- Who carries the paper? -- A business credit application -- Reading a business credit report -- Types of credit: short-term and long-term -- Asking for a deposit -- Make sure your policy is evenhanded -- Credit takes you global -- Opportunities through foreign trade -- Scenario 1: Buying from a foreign firm -- - Letters of credit: providing assurance -- Standby letters of credit -- How banks protect their interest -- What bank should you use? -- Scenario 2: Providing material to be fabricated in a foreign country and shipped to you -- Scenario 3: Your business sells your goods or services in foreign markets -- The export-import bank and your business -- Obtaining credit information on foreign firms -- Providing credit to consumers -- Understand consumer-credit laws -- Applications for consumer credit -- Checking credit reports -- The Equal Credit Opportunity Act -- Can you use third-party financing? -- Collecting through professional firms -- An effective credit policy -- The elements of your plan -- How much credit can you provide? -- Who will handle credit checks and decisions? -- An override policy -- Personal guarantees -- Periodic recheck and review -- When to raise and when to lower limits -- Assessing risk -- Can you cover your costs? -- - The difference between secured and unsecured credit -- The value of a personal guarantee -- Securing a confession of judgment -- Evaluating trade credit references -- Checking a bank reference -- Out-of-state credit -- Asking for financials -- Setting a proactive credit limit -- Allowing customers to buy according to their need -- Special deals require special terms -- Secondary protection: using outside credit resources -- Growing customers need growing credit -- Reducing a limit or requiring cash -- Communicating your policies -- Put your policy in writing -- Letters granting credit and stating terms -- Print your terms on your invoices and statements -- Post credit terms and return policies in your place of business -- Can you charge interest on past-due accounts? -- Creating the paper trail -- Purchase orders and contracts must be in writing -- A sample purchase order and confirmation -- Keep track of invoices, payments, and credits -- Change orders must be in writing -- - Contact reports on all billing inquiries -- Record all statements and letters -- Putting policy into practice -- The collection begins with the sale -- Make sure the billing is accurate -- Learn what constitutes an acceptance -- Proof of delivery -- Make sure your customer is satisfied -- Handle disputes in writing and issue credit -- How much of a discount can you afford? -- Letters to confirm the outstanding amount due -- Dealing with third-party funders -- Keep your source documents after the charge -- With contract financing, proper documents must be submitted -- What happens if your customer does not pay? -- Credit card disputes can result in charge-backs -- Form alliances with funders to access credit -- The fine art of reminders -- Send regular statements -- The first friendly request -- Making a demand for payment -- Making contact via phone -- Having a salesperson help to collect -- Sample letters -- Handling a dispute -- Take the time to research -- - Collect all backup documents -- Check e-mail records as well -- Establish your side of the story -- Compromise when it makes sense -- Get the agreement of the new terms in writing -- Some disputes are ploys to not pay -- Dealing with a bounced check -- The first steps in the collection procedure -- Call the customer yourself -- Ask for a payment schedule -- Send out demand letters via registered mail -- Final request before account is turned over -- A postdated check is only a promise to pay -- Aggressive collections -- Collecting from a consumer -- Understanding FDCPA -- The collection call -- Do not violate the applicable law -- What to do when you are told to cease -- Staying polite and providing customer service while collecting -- Making a decision to turn over an account -- Collecting from a business -- FDCPA does not apply -- Calls are now serious business -- Document all of your demands -- Personal visits are allowed and might work -- Can you take it to small claims court? -- - A state-by-state review of small claims court -- Collecting from a tenant -- The terms are in the lease -- Residential leases -- Commercial leases -- Handling a dispute -- Giving notice to a past-due tenant -- Negotiating a settlement -- Handling an eviction -- When to hire an agency -- Check out agencies before you need one -- Try one that reports credit as well -- What do agencies generally charge? -- Do not hire an agency that poses as a law firm -- What can an agency actually do? -- When is it time to turn over the account? -- When to hire a lawyer -- Get something filed before it's too late -- An ounce of prevention -- Judgments and liens -- The cost of litigation-who wins? -- When you have a confession of judgment -- Judgments are not money-they must be collected -- Your rights when a debtor fails -- Are you secured in any assets? -- Types of bankruptcy -- A recent purchase may be reclaimed -- Chapter 7-get your portion of the distribution -- - Chapter 13-as a creditor, get monthly payments -- Chapter 11-be a member of the committee when possible -- Should you do business again with the same customer? -- The art of credit -- The psychology of money -- Why some creditors never make demands -- Customers who don't pay even when they are able -- Tips on having discussions about money -- Know whom you are dealing with first -- Discounting to make a friend -- When you are the debtor -- Always communicate with your creditors -- Do not promise what you cannot pay -- Make an honest offer and stick to it -- Don't be frightened by threats -- How to deal with taxing authorities -- When money is tight, prioritize -- Creative credit techniques -- Using a factor -- Securing deposits and retainers before you work -- Floor planning and installment loans -- Debit cards, credit cards, and electric funds transfer -- COD: cash on delivery -- Progress payments -- Credit insurance to rely on -- Operating a financially sound company -- - Profit isn't real until the money is received -- Bad debts can undermine a good business -- Your credit provides you with options -- Credit and trust are twin values-use both -- If you have done the work, you are entitled to the money BUSINESS & ECONOMICS / Distribution bisacsh BUSINESS & ECONOMICS / Marketing / General bisacsh Collecting of accounts fast Credit / Management fast Wirtschaft Credit Management Collecting of accounts http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=417538 Aggregator Volltext |
| spellingShingle | Caplan, Suzanne Streetwise credit and collections maximize your collections process to improve profitability BUSINESS & ECONOMICS / Distribution bisacsh BUSINESS & ECONOMICS / Marketing / General bisacsh Collecting of accounts fast Credit / Management fast Wirtschaft Credit Management Collecting of accounts |
| title | Streetwise credit and collections maximize your collections process to improve profitability |
| title_auth | Streetwise credit and collections maximize your collections process to improve profitability |
| title_exact_search | Streetwise credit and collections maximize your collections process to improve profitability |
| title_full | Streetwise credit and collections maximize your collections process to improve profitability Suzanne Caplan |
| title_fullStr | Streetwise credit and collections maximize your collections process to improve profitability Suzanne Caplan |
| title_full_unstemmed | Streetwise credit and collections maximize your collections process to improve profitability Suzanne Caplan |
| title_short | Streetwise credit and collections |
| title_sort | streetwise credit and collections maximize your collections process to improve profitability |
| title_sub | maximize your collections process to improve profitability |
| topic | BUSINESS & ECONOMICS / Distribution bisacsh BUSINESS & ECONOMICS / Marketing / General bisacsh Collecting of accounts fast Credit / Management fast Wirtschaft Credit Management Collecting of accounts |
| topic_facet | BUSINESS & ECONOMICS / Distribution BUSINESS & ECONOMICS / Marketing / General Collecting of accounts Credit / Management Wirtschaft Credit Management |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=417538 |
| work_keys_str_mv | AT caplansuzanne streetwisecreditandcollectionsmaximizeyourcollectionsprocesstoimproveprofitability |