Quality management for the small business:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
Ellis Horwood
1994
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Ellis Horwood series in applied science and industrial technology
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 148 S. |
| ISBN: | 0131233408 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Table of contents
Preface ix
Introduction 1
PART ONE The development and management of a small business 3
1 Knowing where you are, where you want to get to and how
to get there 5
Strategic business planning 5
2 The benefits and pitfalls of running a small business 7
3 Making time to manage 10
4 Keeping abreast of external requirements; record keeping 14
5 Satisfying the customer—beating the competition—
providing effective products and services 20
Checking that nothing went wrong 21
What the business offers 22
6 Keeping the customer happy—establishing good customer
relationships 24
7 How to buy wisely—keeping a grip on purchasing 27
8 How to keep the staff happy 29
How can a happy and efficient workforce be assembled and
retained? 29
Delegation 30
V
v Table of contents
9 How to make life easier for yourself and others 32
Avoiding the pitfalls of running out of finance 33
10 Setting budgets and sales targets 35
Where is the time going? 35
Be realistic—cut your coat according to your cloth 36
Targeting income 36
Budgeting costs 37
11 Reducing the risk of making mistakes 42
PART TWO The development and implementation of an appropriate
quality management system 45
12 The customer/supplier relationship 47
Customer satisfaction 48
Customer requirements 49
Quality systems 49
13 Quality system standards 50
Avoiding cumbersome documentation 51
Savings accrued by implementing a quality system 52
14 Introducing ISO9000 53
Specific system element selection 55
15 Interpreting ISO9000 for the small business 58
Management responsibility 58
Quality system 61
Contract review 61
Design control 62
Document and data control 63
Purchasing 67
Control of customer supplied products 69
Product identification and traceability 70
Process control 70
Inspection and testing 71
Control of inspection, measuring and test equipment 72
Inspection and test status 73
Control of non conforming product 73
Corrective and preventative action 74
Handling, storage, packaging, preservation and delivery 74
Control of quality records 75
Internal quality audits 75
Training 76
Servicing 76
Statistical techniques 77
16 System documentation 78
The need for documentation 78
The tiers of documentation ...... ............. 79
Table of contents vii
Documentation development 79
The policy statement 80
17 The quality manual for the small business and the self employed 83
Why a quality manual is needed 83
The shop window to quality 83
Manual format and contents 84
A manual for the very small business and the self employed 90
18 Procedures and instructions 92
Definition of responsibilities 93
Procedure numbering system 94
Procedure amendment and revision 95
Distribution control 96
Procedure presentation 96
Procedure planning and development 97
Procedure flexibility 101
Procedure structure and format 101
Consistency 102
Contents 102
Alternative structures 104
Procedure writing 105
19 Monitoring the quality system 108
Auditing 108
Internal quality audit objectives 108
The responsibility for auditing 109
Why audit? 109
What is an audit? 109
Audit depth, scope and type 110
Audit scheduling Ill
Performing the audit 115
The audit report 119
The follow up 124
20 Choosing the appropriate certification body 130
Appendix A: Standards associated with quality assurance 132
Appendix B: UK accredited certification bodies 135
Appendix C: Glossary of terms 141
Bibliography 143
Index 145
|
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| institution | BVB |
| isbn | 0131233408 |
| language | English |
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| physical | IX, 148 S. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Ellis Horwood |
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| series2 | Ellis Horwood series in applied science and industrial technology |
| spelling | Stebbing, Lionel Verfasser aut Quality management for the small business Lionel Stebbing ; R. J. Pengelly 1. publ. New York u.a. Ellis Horwood 1994 IX, 148 S. txt rdacontent n rdamedia nc rdacarrier Ellis Horwood series in applied science and industrial technology Small business Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Klein- und Mittelbetrieb (DE-588)4031031-0 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s Klein- und Mittelbetrieb (DE-588)4031031-0 s DE-604 Pengelly, R. J. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006579906&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stebbing, Lionel Pengelly, R. J. Quality management for the small business Small business Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Klein- und Mittelbetrieb (DE-588)4031031-0 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4031031-0 |
| title | Quality management for the small business |
| title_auth | Quality management for the small business |
| title_exact_search | Quality management for the small business |
| title_full | Quality management for the small business Lionel Stebbing ; R. J. Pengelly |
| title_fullStr | Quality management for the small business Lionel Stebbing ; R. J. Pengelly |
| title_full_unstemmed | Quality management for the small business Lionel Stebbing ; R. J. Pengelly |
| title_short | Quality management for the small business |
| title_sort | quality management for the small business |
| topic | Small business Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Klein- und Mittelbetrieb (DE-588)4031031-0 gnd |
| topic_facet | Small business Management Total quality management Qualitätsmanagement Klein- und Mittelbetrieb |
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