Digital government and public interaction: platforms, chatbots, and public satisfaction
"In the rapidly evolving landscape of digital governance, government chatbots have emerged as pivotal tools in reshaping interactions between citizens and public institutions. As governments increasingly adopt AI-driven solutions to streamline services, these chatbots play a crucial role in tra...
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| Other Authors: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
IGI Global
2025.
|
| Series: | Advances in public policy and administration (APPA) book series.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | "In the rapidly evolving landscape of digital governance, government chatbots have emerged as pivotal tools in reshaping interactions between citizens and public institutions. As governments increasingly adopt AI-driven solutions to streamline services, these chatbots play a crucial role in transitioning from traditional, human-centric consultations to more efficient, automated processes. Understanding how these AI systems impact user satisfaction and effectiveness is essential for optimizing digital government platforms and ensuring they meet the nuanced needs of contemporary societies. Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction delves into the transformative role of AI-driven chatbots in modern government services. It examines the shift from traditional human consultations to digital interactions, focusing on how these changes impact public satisfaction. This publication advances understanding of AI-driven services and integrates theories from public administration, sociology, psychology, and information management. Additionally, the book provides practical insights for government agencies to enhance digital services, improve response quality, and better address public needs. By analyzing both the supply-side efforts of government and the diverse demands of users, this book will prove to be a valuable resource for academic researchers, government practitioners, educators, and professionals."-- |
| Physical Description: | 22 PDFs (314 Seiten) Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9798369336663 |
| Access: | Restricted to subscribers or individual electronic text purchasers. |
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| 245 | 0 | 0 | |a Digital government and public interaction |b platforms, chatbots, and public satisfaction |c Yuanyuan Guo, editor. |
| 264 | 1 | |a Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) |b IGI Global |c 2025. | |
| 300 | |a 22 PDFs (314 Seiten) | ||
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| 490 | 1 | |a Advances in public policy and administration (APPA) book series | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Preface -- Section 1. Introduction. Chapter 1. An Introduction to the Interaction Between the Chinese Government and Citizens -- Section 2. Literature Review. Chapter 2. Literature Review of Public-Citizen Interaction -- Chapter 3. The Current Research Status of Normal Chatbots and Government Chatbots -- Chapter 4. A Review of Factors Influencing Public Satisfaction With Normal Chatbots and Government Chatbots -- Chapter 5. Theoretical Foundation and Hypothesis -- Section 3. Method. Chapter 6. Data Source and Sample Information -- Chapter 7. Descriptive Statistics and Reliability and Validity Testing -- Section 4. Result and Discussion. Chapter 8. Linear Regression Analysis -- Chapter 9. Mediation Analysis Results -- Chapter 10. Grouping Regression Analysis -- Section 5. Conclusion. Chapter 11. Conclusion -- Compilation of References -- About the Contributors -- Index. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "In the rapidly evolving landscape of digital governance, government chatbots have emerged as pivotal tools in reshaping interactions between citizens and public institutions. As governments increasingly adopt AI-driven solutions to streamline services, these chatbots play a crucial role in transitioning from traditional, human-centric consultations to more efficient, automated processes. Understanding how these AI systems impact user satisfaction and effectiveness is essential for optimizing digital government platforms and ensuring they meet the nuanced needs of contemporary societies. Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction delves into the transformative role of AI-driven chatbots in modern government services. It examines the shift from traditional human consultations to digital interactions, focusing on how these changes impact public satisfaction. This publication advances understanding of AI-driven services and integrates theories from public administration, sociology, psychology, and information management. Additionally, the book provides practical insights for government agencies to enhance digital services, improve response quality, and better address public needs. By analyzing both the supply-side efforts of government and the diverse demands of users, this book will prove to be a valuable resource for academic researchers, government practitioners, educators, and professionals."-- |c Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed 09/30/2024). | ||
| 650 | 0 | |a Artificial intelligence |x Technological innovations. | |
| 650 | 0 | |a Chatbots. | |
| 650 | 0 | |a Chatbots |x Public opinion. | |
| 650 | 0 | |a Internet in public administration |x Technological innovations. | |
| 653 | |a Data Sources. | ||
| 653 | |a Descriptive Statistics. | ||
| 653 | |a Government Chatbots. | ||
| 653 | |a Grouping Regression Analysis. | ||
| 653 | |a Linear Regression Analysis. | ||
| 653 | |a Mediation Analysis Results. | ||
| 653 | |a Normal Chatbots. | ||
| 653 | |a Public Satisfaction. | ||
| 653 | |a Public-Citizen Interaction. | ||
| 653 | |a Reliability. | ||
| 653 | |a Theoretical Foundations. | ||
| 653 | |a Validity Testing. | ||
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Guo, Yuanyuan |e editor. | |
| 710 | 2 | |a IGI Global, |e publisher. | |
| 776 | 0 | 8 | |i Print version: |z 9798369336656 |
| 830 | 0 | |a Advances in public policy and administration (APPA) book series. | |
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| adam_text | |
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| contents | Preface -- Section 1. Introduction. Chapter 1. An Introduction to the Interaction Between the Chinese Government and Citizens -- Section 2. Literature Review. Chapter 2. Literature Review of Public-Citizen Interaction -- Chapter 3. The Current Research Status of Normal Chatbots and Government Chatbots -- Chapter 4. A Review of Factors Influencing Public Satisfaction With Normal Chatbots and Government Chatbots -- Chapter 5. Theoretical Foundation and Hypothesis -- Section 3. Method. Chapter 6. Data Source and Sample Information -- Chapter 7. Descriptive Statistics and Reliability and Validity Testing -- Section 4. Result and Discussion. Chapter 8. Linear Regression Analysis -- Chapter 9. Mediation Analysis Results -- Chapter 10. Grouping Regression Analysis -- Section 5. Conclusion. Chapter 11. Conclusion -- Compilation of References -- About the Contributors -- Index. |
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| dewey-ones | 351 - Public administration |
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| genre | Electronic books. |
| genre_facet | Electronic books. |
| id | ZDB-98-IGB-00336555 |
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| indexdate | 2025-03-18T14:30:38Z |
| institution | BVB |
| isbn | 9798369336663 |
| language | English |
| oclc_num | 1459227609 |
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| series | Advances in public policy and administration (APPA) book series. |
| series2 | Advances in public policy and administration (APPA) book series |
| spelling | Digital government and public interaction platforms, chatbots, and public satisfaction Yuanyuan Guo, editor. Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) IGI Global 2025. 22 PDFs (314 Seiten) text rdacontent electronic isbdmedia online resource rdacarrier Advances in public policy and administration (APPA) book series Includes bibliographical references and index. Preface -- Section 1. Introduction. Chapter 1. An Introduction to the Interaction Between the Chinese Government and Citizens -- Section 2. Literature Review. Chapter 2. Literature Review of Public-Citizen Interaction -- Chapter 3. The Current Research Status of Normal Chatbots and Government Chatbots -- Chapter 4. A Review of Factors Influencing Public Satisfaction With Normal Chatbots and Government Chatbots -- Chapter 5. Theoretical Foundation and Hypothesis -- Section 3. Method. Chapter 6. Data Source and Sample Information -- Chapter 7. Descriptive Statistics and Reliability and Validity Testing -- Section 4. Result and Discussion. Chapter 8. Linear Regression Analysis -- Chapter 9. Mediation Analysis Results -- Chapter 10. Grouping Regression Analysis -- Section 5. Conclusion. Chapter 11. Conclusion -- Compilation of References -- About the Contributors -- Index. Restricted to subscribers or individual electronic text purchasers. "In the rapidly evolving landscape of digital governance, government chatbots have emerged as pivotal tools in reshaping interactions between citizens and public institutions. As governments increasingly adopt AI-driven solutions to streamline services, these chatbots play a crucial role in transitioning from traditional, human-centric consultations to more efficient, automated processes. Understanding how these AI systems impact user satisfaction and effectiveness is essential for optimizing digital government platforms and ensuring they meet the nuanced needs of contemporary societies. Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction delves into the transformative role of AI-driven chatbots in modern government services. It examines the shift from traditional human consultations to digital interactions, focusing on how these changes impact public satisfaction. This publication advances understanding of AI-driven services and integrates theories from public administration, sociology, psychology, and information management. Additionally, the book provides practical insights for government agencies to enhance digital services, improve response quality, and better address public needs. By analyzing both the supply-side efforts of government and the diverse demands of users, this book will prove to be a valuable resource for academic researchers, government practitioners, educators, and professionals."-- Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed 09/30/2024). Artificial intelligence Technological innovations. Chatbots. Chatbots Public opinion. Internet in public administration Technological innovations. Data Sources. Descriptive Statistics. Government Chatbots. Grouping Regression Analysis. Linear Regression Analysis. Mediation Analysis Results. Normal Chatbots. Public Satisfaction. Public-Citizen Interaction. Reliability. Theoretical Foundations. Validity Testing. Electronic books. Guo, Yuanyuan editor. IGI Global, publisher. Print version: 9798369336656 Advances in public policy and administration (APPA) book series. |
| spellingShingle | Digital government and public interaction platforms, chatbots, and public satisfaction Advances in public policy and administration (APPA) book series. Preface -- Section 1. Introduction. Chapter 1. An Introduction to the Interaction Between the Chinese Government and Citizens -- Section 2. Literature Review. Chapter 2. Literature Review of Public-Citizen Interaction -- Chapter 3. The Current Research Status of Normal Chatbots and Government Chatbots -- Chapter 4. A Review of Factors Influencing Public Satisfaction With Normal Chatbots and Government Chatbots -- Chapter 5. Theoretical Foundation and Hypothesis -- Section 3. Method. Chapter 6. Data Source and Sample Information -- Chapter 7. Descriptive Statistics and Reliability and Validity Testing -- Section 4. Result and Discussion. Chapter 8. Linear Regression Analysis -- Chapter 9. Mediation Analysis Results -- Chapter 10. Grouping Regression Analysis -- Section 5. Conclusion. Chapter 11. Conclusion -- Compilation of References -- About the Contributors -- Index. Artificial intelligence Technological innovations. Chatbots. Chatbots Public opinion. Internet in public administration Technological innovations. |
| title | Digital government and public interaction platforms, chatbots, and public satisfaction |
| title_auth | Digital government and public interaction platforms, chatbots, and public satisfaction |
| title_exact_search | Digital government and public interaction platforms, chatbots, and public satisfaction |
| title_full | Digital government and public interaction platforms, chatbots, and public satisfaction Yuanyuan Guo, editor. |
| title_fullStr | Digital government and public interaction platforms, chatbots, and public satisfaction Yuanyuan Guo, editor. |
| title_full_unstemmed | Digital government and public interaction platforms, chatbots, and public satisfaction Yuanyuan Guo, editor. |
| title_short | Digital government and public interaction |
| title_sort | digital government and public interaction platforms chatbots and public satisfaction |
| title_sub | platforms, chatbots, and public satisfaction |
| topic | Artificial intelligence Technological innovations. Chatbots. Chatbots Public opinion. Internet in public administration Technological innovations. |
| topic_facet | Artificial intelligence Technological innovations. Chatbots. Chatbots Public opinion. Internet in public administration Technological innovations. Electronic books. |
| work_keys_str_mv | AT guoyuanyuan digitalgovernmentandpublicinteractionplatformschatbotsandpublicsatisfaction AT igiglobal digitalgovernmentandpublicinteractionplatformschatbotsandpublicsatisfaction |