Revolutionizing customer-centric banking through ICT:
"Many developing countries face a significant challenge: their population needs access to essential financial services. This financial exclusion limits their ability to save, invest, and participate fully in the economy. Despite the rapid advancements in information and communication technology...
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| Other Authors: | , , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
IGI Global
c2024
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | "Many developing countries face a significant challenge: their population needs access to essential financial services. This financial exclusion limits their ability to save, invest, and participate fully in the economy. Despite the rapid advancements in information and communication technology (ICT), millions of people remain underserved by traditional banking systems. Revolutionizing Customer-Centric Banking Through ICT addresses this critical issue by exploring how ICT innovations can revolutionize financial services in developing countries.By offering a comprehensive review of digital transformation in banking, the book highlights the potential of mobile banking, digital payment systems, and blockchain technology to bridge the financial inclusion gap. It showcases real-world examples and cutting-edge strategies, motivating entrepreneurs, financial institutions, and policymakers to embrace technology-driven financial solutions. The book also aims to educate readers about the transformative impact of ICT on financial services, empowering them to make informed decisions to enhance their economic well-being."-- |
| Physical Description: | 19 PDFs (xviii, 304 Seiten) Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9798369320624 |
| Access: | Restricted to subscribers or individual electronic text purchasers. |
Staff View
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| 245 | 0 | 0 | |a Revolutionizing customer-centric banking through ICT |c Dharmendra Singh, Garima Malik, Swati Bhatnagar, editors. |
| 264 | 1 | |a Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) |b IGI Global |c c2024 | |
| 300 | |a 19 PDFs (xviii, 304 Seiten) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a electronic |2 isbdmedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Preface -- Chapter 1. AI in Finance and Banking: The Act of Gyration -- Chapter 2. The Use of Digital Tools for Customer Engagement in the Financial Services Sector -- Chapter 3. Triggering Technological Interferences Shaping Financial Ecosystem in India: Case Report -- Chapter 4. AI-Powered CRM in Indian Banking: Underperformance or Unfulfilled Potential? -- Chapter 5. Central Bank Digital Currency (CBDC) Implementation in India: Implement Strategies and Challenges -- Chapter 6. FinTech Start-Ups in India: Status, Opportunities, and Challenges -- Chapter 7. Impact of Social Media Influencer Credibility on M-Banking Acceptance: The Moderating Role of Financial Literacy -- Chapter 8. Unlocking the Success of Mobile Wallets Among Hawkers in India -- Chapter 9. Impact of COVID-19 on Mobile Payments: An Empirical Study From India -- Chapter 10. The Role of Social Media in the Adoption of Stock Investment Applications Among Gen Z -- Chapter 11. To Prioritize the Barriers to Logistical Operations for SMEs in Rural Areas Using AHP Analysis -- Chapter 12. Assessing the Strategic Transformation of the Indian Insurance Sector Evolution Amidst COVID-19 -- Compilation of References -- About the Contributors -- Index. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "Many developing countries face a significant challenge: their population needs access to essential financial services. This financial exclusion limits their ability to save, invest, and participate fully in the economy. Despite the rapid advancements in information and communication technology (ICT), millions of people remain underserved by traditional banking systems. Revolutionizing Customer-Centric Banking Through ICT addresses this critical issue by exploring how ICT innovations can revolutionize financial services in developing countries.By offering a comprehensive review of digital transformation in banking, the book highlights the potential of mobile banking, digital payment systems, and blockchain technology to bridge the financial inclusion gap. It showcases real-world examples and cutting-edge strategies, motivating entrepreneurs, financial institutions, and policymakers to embrace technology-driven financial solutions. The book also aims to educate readers about the transformative impact of ICT on financial services, empowering them to make informed decisions to enhance their economic well-being."-- |c Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed 04/27/2024). | ||
| 650 | 0 | |a Banks and banking, Mobile |z Developing countries. | |
| 650 | 0 | |a Banks and banking |x Technological innovations |z Developing countries. | |
| 650 | 0 | |a Internet banking |z Developing countries. | |
| 653 | |a AI-Powered Customer Support. | ||
| 653 | |a Blockchain Integration. | ||
| 653 | |a Chatbots. | ||
| 653 | |a Customer-Centric Banking. | ||
| 653 | |a Digital Banking Revolution. | ||
| 653 | |a Digital Finance Initiatives. | ||
| 653 | |a Digital Transformation in Banking. | ||
| 653 | |a Emerging Technologies. | ||
| 653 | |a FinTech Startups. | ||
| 653 | |a Future Banking Landscape. | ||
| 653 | |a Internet Banking. | ||
| 653 | |a Mobile Payments. | ||
| 653 | |a Omni-Channel Banking. | ||
| 653 | |a Peer-to-Peer Lending. | ||
| 653 | |a Quantum Computing. | ||
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Bhatnagar, Swati |e editor. | |
| 700 | 1 | |a Malik, Garima |e editor. | |
| 700 | 1 | |a Singh, Dharmendra |e editor. | |
| 710 | 2 | |a IGI Global, |e publisher. | |
| 776 | 0 | 8 | |i Print version: |z 9798369320617 |
| 966 | 4 | 0 | |l DE-862 |p ZDB-98-IGB |q FWS_PDA_IGB |u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/979-8-3693-2061-7 |3 Volltext |
| 966 | 4 | 0 | |l DE-863 |p ZDB-98-IGB |q FWS_PDA_IGB |u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/979-8-3693-2061-7 |3 Volltext |
| 912 | |a ZDB-98-IGB | ||
| 049 | |a DE-862 | ||
| 049 | |a DE-863 | ||
Record in the Search Index
| DE-BY-FWS_katkey | ZDB-98-IGB-00331665 |
|---|---|
| _version_ | 1826942602778247168 |
| adam_text | |
| any_adam_object | |
| author2 | Bhatnagar, Swati Malik, Garima Singh, Dharmendra |
| author2_role | edt edt edt |
| author2_variant | s b sb g m gm d s ds |
| author_facet | Bhatnagar, Swati Malik, Garima Singh, Dharmendra |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HG1710 |
| callnumber-raw | HG1710 .R483 2024e |
| callnumber-search | HG1710 .R483 2024e |
| callnumber-sort | HG 41710 R483 42024E |
| callnumber-subject | HG - Finance |
| collection | ZDB-98-IGB |
| contents | Preface -- Chapter 1. AI in Finance and Banking: The Act of Gyration -- Chapter 2. The Use of Digital Tools for Customer Engagement in the Financial Services Sector -- Chapter 3. Triggering Technological Interferences Shaping Financial Ecosystem in India: Case Report -- Chapter 4. AI-Powered CRM in Indian Banking: Underperformance or Unfulfilled Potential? -- Chapter 5. Central Bank Digital Currency (CBDC) Implementation in India: Implement Strategies and Challenges -- Chapter 6. FinTech Start-Ups in India: Status, Opportunities, and Challenges -- Chapter 7. Impact of Social Media Influencer Credibility on M-Banking Acceptance: The Moderating Role of Financial Literacy -- Chapter 8. Unlocking the Success of Mobile Wallets Among Hawkers in India -- Chapter 9. Impact of COVID-19 on Mobile Payments: An Empirical Study From India -- Chapter 10. The Role of Social Media in the Adoption of Stock Investment Applications Among Gen Z -- Chapter 11. To Prioritize the Barriers to Logistical Operations for SMEs in Rural Areas Using AHP Analysis -- Chapter 12. Assessing the Strategic Transformation of the Indian Insurance Sector Evolution Amidst COVID-19 -- Compilation of References -- About the Contributors -- Index. |
| ctrlnum | (CaBNVSL)slc00005803 (OCoLC)1427679639 |
| dewey-full | 332.1068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332.1068 |
| dewey-search | 332.1068 |
| dewey-sort | 3332.1068 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| genre | Electronic books. |
| genre_facet | Electronic books. |
| id | ZDB-98-IGB-00331665 |
| illustrated | Not Illustrated |
| indexdate | 2025-03-18T14:30:37Z |
| institution | BVB |
| isbn | 9798369320624 |
| language | English |
| oclc_num | 1427679639 |
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| physical | 19 PDFs (xviii, 304 Seiten) Also available in print. |
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| publishDate | 2024 |
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| spelling | Revolutionizing customer-centric banking through ICT Dharmendra Singh, Garima Malik, Swati Bhatnagar, editors. Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) IGI Global c2024 19 PDFs (xviii, 304 Seiten) text rdacontent electronic isbdmedia online resource rdacarrier Includes bibliographical references and index. Preface -- Chapter 1. AI in Finance and Banking: The Act of Gyration -- Chapter 2. The Use of Digital Tools for Customer Engagement in the Financial Services Sector -- Chapter 3. Triggering Technological Interferences Shaping Financial Ecosystem in India: Case Report -- Chapter 4. AI-Powered CRM in Indian Banking: Underperformance or Unfulfilled Potential? -- Chapter 5. Central Bank Digital Currency (CBDC) Implementation in India: Implement Strategies and Challenges -- Chapter 6. FinTech Start-Ups in India: Status, Opportunities, and Challenges -- Chapter 7. Impact of Social Media Influencer Credibility on M-Banking Acceptance: The Moderating Role of Financial Literacy -- Chapter 8. Unlocking the Success of Mobile Wallets Among Hawkers in India -- Chapter 9. Impact of COVID-19 on Mobile Payments: An Empirical Study From India -- Chapter 10. The Role of Social Media in the Adoption of Stock Investment Applications Among Gen Z -- Chapter 11. To Prioritize the Barriers to Logistical Operations for SMEs in Rural Areas Using AHP Analysis -- Chapter 12. Assessing the Strategic Transformation of the Indian Insurance Sector Evolution Amidst COVID-19 -- Compilation of References -- About the Contributors -- Index. Restricted to subscribers or individual electronic text purchasers. "Many developing countries face a significant challenge: their population needs access to essential financial services. This financial exclusion limits their ability to save, invest, and participate fully in the economy. Despite the rapid advancements in information and communication technology (ICT), millions of people remain underserved by traditional banking systems. Revolutionizing Customer-Centric Banking Through ICT addresses this critical issue by exploring how ICT innovations can revolutionize financial services in developing countries.By offering a comprehensive review of digital transformation in banking, the book highlights the potential of mobile banking, digital payment systems, and blockchain technology to bridge the financial inclusion gap. It showcases real-world examples and cutting-edge strategies, motivating entrepreneurs, financial institutions, and policymakers to embrace technology-driven financial solutions. The book also aims to educate readers about the transformative impact of ICT on financial services, empowering them to make informed decisions to enhance their economic well-being."-- Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed 04/27/2024). Banks and banking, Mobile Developing countries. Banks and banking Technological innovations Developing countries. Internet banking Developing countries. AI-Powered Customer Support. Blockchain Integration. Chatbots. Customer-Centric Banking. Digital Banking Revolution. Digital Finance Initiatives. Digital Transformation in Banking. Emerging Technologies. FinTech Startups. Future Banking Landscape. Internet Banking. Mobile Payments. Omni-Channel Banking. Peer-to-Peer Lending. Quantum Computing. Electronic books. Bhatnagar, Swati editor. Malik, Garima editor. Singh, Dharmendra editor. IGI Global, publisher. Print version: 9798369320617 |
| spellingShingle | Revolutionizing customer-centric banking through ICT Preface -- Chapter 1. AI in Finance and Banking: The Act of Gyration -- Chapter 2. The Use of Digital Tools for Customer Engagement in the Financial Services Sector -- Chapter 3. Triggering Technological Interferences Shaping Financial Ecosystem in India: Case Report -- Chapter 4. AI-Powered CRM in Indian Banking: Underperformance or Unfulfilled Potential? -- Chapter 5. Central Bank Digital Currency (CBDC) Implementation in India: Implement Strategies and Challenges -- Chapter 6. FinTech Start-Ups in India: Status, Opportunities, and Challenges -- Chapter 7. Impact of Social Media Influencer Credibility on M-Banking Acceptance: The Moderating Role of Financial Literacy -- Chapter 8. Unlocking the Success of Mobile Wallets Among Hawkers in India -- Chapter 9. Impact of COVID-19 on Mobile Payments: An Empirical Study From India -- Chapter 10. The Role of Social Media in the Adoption of Stock Investment Applications Among Gen Z -- Chapter 11. To Prioritize the Barriers to Logistical Operations for SMEs in Rural Areas Using AHP Analysis -- Chapter 12. Assessing the Strategic Transformation of the Indian Insurance Sector Evolution Amidst COVID-19 -- Compilation of References -- About the Contributors -- Index. Banks and banking, Mobile Developing countries. Banks and banking Technological innovations Developing countries. Internet banking Developing countries. |
| title | Revolutionizing customer-centric banking through ICT |
| title_auth | Revolutionizing customer-centric banking through ICT |
| title_exact_search | Revolutionizing customer-centric banking through ICT |
| title_full | Revolutionizing customer-centric banking through ICT Dharmendra Singh, Garima Malik, Swati Bhatnagar, editors. |
| title_fullStr | Revolutionizing customer-centric banking through ICT Dharmendra Singh, Garima Malik, Swati Bhatnagar, editors. |
| title_full_unstemmed | Revolutionizing customer-centric banking through ICT Dharmendra Singh, Garima Malik, Swati Bhatnagar, editors. |
| title_short | Revolutionizing customer-centric banking through ICT |
| title_sort | revolutionizing customer centric banking through ict |
| topic | Banks and banking, Mobile Developing countries. Banks and banking Technological innovations Developing countries. Internet banking Developing countries. |
| topic_facet | Banks and banking, Mobile Developing countries. Banks and banking Technological innovations Developing countries. Internet banking Developing countries. Electronic books. |
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