Career pathways and professional identities for front-line workers in the service industries:
"The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sus...
Saved in:
| Other Authors: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
IGI Global
2024.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | "The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sustainable career pathways for front-line workers. From airlines to cruise ships, theme parks to restaurants, and bars, the shortage of front-line workers has reached a critical level, preventing organizations from operating at full capacity even as public health restrictions are lifted. This crisis stems not only from the economic aftermath of the pandemic but also from the longstanding neglect within these industries to cultivate a resilient front-line workforce. Front-line positions, often considered transient and unskilled, lack the structured development pipelines that other professional industries utilize successfully. As organizations struggle to address these workforce challenges, Career Pathways and Professional Identities for Front-Line Workers in the Service Industries serves as a guide filled with solutions in the face of industry-wide adversity.Career Pathways and Professional Identities for Front-Line Workers in the Service Industries responds to the urgency within the hospitality, restaurant, and tourism industries, by applying the dynamics of the 4th Industrial Revolution and the Gig Economy, to propose innovative solutions to engineer sustainable career pathways and foster professional identities. Ideal for employers, educators, and researchers involved in these industries, the book aims to guide organizations in optimizing operations, implementing leadership-focused succession planning, and minimizing the impact of labor fluctuations. From an academic perspective, it harmonizes industry-focused programs, offering a distinct element for hospitality, restaurant, and tourism management curricula. Additionally, it opens avenues for research on transitioning low-pay roles into meaningful, long-term careers with a focus on continuous improvement."-- |
| Physical Description: | 19 PDFs (370 Seiten) Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781668425305 |
| Access: | Restricted to subscribers or individual electronic text purchasers. |
Staff View
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| 245 | 0 | 0 | |a Career pathways and professional identities for front-line workers in the service industries |c Mark Peter Vitale, editor. |
| 264 | 1 | |a Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) |b IGI Global |c 2024. | |
| 300 | |a 19 PDFs (370 Seiten) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a electronic |2 isbdmedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Section 1. Following a calling: working in the hospitality industry. Chapter 1. What attracts workers to an industry?: the impact of following a calling in hospitality ; Chapter 2. A history of hospitality and an inventory of characteristics: the hospitality sector's 21st century workforce ; Chapter 3. Why work at a hotel?: a meta-analysis of attracting and retaining talent in the hospitality industry -- Section 2. Engineering organizational effectiveness: factors associated with job satisfaction. Chapter 4. A Meta-analysis of intrinsic factors that drive job satisfaction: effective talent management in the hotel industry ; Chapter 5. A systematic review of extrinsic factors that destroy organizational effectiveness: how hotels can withstand disruptive events -- Section 3. Enabling future state career satisfaction in hospitality. Chapter 6. Exploring organizational commitment of employees working at hotel front desks: a phenomenological discovery ; Chapter 7. Adapting a theoretical framework to reduce employee turnover within a hotel front desk workplace ; Chapter 8. An analysis of emerging future-state hotel factors impacting job satisfaction: an eye to the future. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sustainable career pathways for front-line workers. From airlines to cruise ships, theme parks to restaurants, and bars, the shortage of front-line workers has reached a critical level, preventing organizations from operating at full capacity even as public health restrictions are lifted. This crisis stems not only from the economic aftermath of the pandemic but also from the longstanding neglect within these industries to cultivate a resilient front-line workforce. Front-line positions, often considered transient and unskilled, lack the structured development pipelines that other professional industries utilize successfully. As organizations struggle to address these workforce challenges, Career Pathways and Professional Identities for Front-Line Workers in the Service Industries serves as a guide filled with solutions in the face of industry-wide adversity.Career Pathways and Professional Identities for Front-Line Workers in the Service Industries responds to the urgency within the hospitality, restaurant, and tourism industries, by applying the dynamics of the 4th Industrial Revolution and the Gig Economy, to propose innovative solutions to engineer sustainable career pathways and foster professional identities. Ideal for employers, educators, and researchers involved in these industries, the book aims to guide organizations in optimizing operations, implementing leadership-focused succession planning, and minimizing the impact of labor fluctuations. From an academic perspective, it harmonizes industry-focused programs, offering a distinct element for hospitality, restaurant, and tourism management curricula. Additionally, it opens avenues for research on transitioning low-pay roles into meaningful, long-term careers with a focus on continuous improvement."-- |c Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed 01/28/2024). | ||
| 650 | 0 | |a Hospitality industry |x Vocational guidance. | |
| 650 | 0 | |a Service industry |x Vocational guidance. | |
| 653 | |a Conditions of Front-Line Jobs. | ||
| 653 | |a Future State Initiatives for Workforce Success. | ||
| 653 | |a Hospitality Industry. | ||
| 653 | |a Industry Benefits of Change. | ||
| 653 | |a Original Discovery in Workforce Solutions. | ||
| 653 | |a Phenological Studies in Front-Line Jobs. | ||
| 653 | |a Practical Tourism Application Models. | ||
| 653 | |a Quantitative Evaluation in Front-Line Jobs. | ||
| 653 | |a Restaurant Industry. | ||
| 653 | |a Tourism Industry. | ||
| 653 | |a Tourism Workforce Success Case Studies. | ||
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Vitale, Mark Peter |e editor. | |
| 710 | 2 | |a IGI Global, |e publisher. | |
| 776 | 0 | 8 | |i Print version: |z 1668425289 |z 9781668425282 |
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| contents | Section 1. Following a calling: working in the hospitality industry. Chapter 1. What attracts workers to an industry?: the impact of following a calling in hospitality ; Chapter 2. A history of hospitality and an inventory of characteristics: the hospitality sector's 21st century workforce ; Chapter 3. Why work at a hotel?: a meta-analysis of attracting and retaining talent in the hospitality industry -- Section 2. Engineering organizational effectiveness: factors associated with job satisfaction. Chapter 4. A Meta-analysis of intrinsic factors that drive job satisfaction: effective talent management in the hotel industry ; Chapter 5. A systematic review of extrinsic factors that destroy organizational effectiveness: how hotels can withstand disruptive events -- Section 3. Enabling future state career satisfaction in hospitality. Chapter 6. Exploring organizational commitment of employees working at hotel front desks: a phenomenological discovery ; Chapter 7. Adapting a theoretical framework to reduce employee turnover within a hotel front desk workplace ; Chapter 8. An analysis of emerging future-state hotel factors impacting job satisfaction: an eye to the future. |
| ctrlnum | (CaBNVSL)slc00005478 (OCoLC)1419198228 |
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| dewey-ones | 338 - Production |
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-98-IGB-00283134 |
| illustrated | Not Illustrated |
| indexdate | 2025-03-18T14:30:35Z |
| institution | BVB |
| isbn | 9781668425305 |
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| spelling | Career pathways and professional identities for front-line workers in the service industries Mark Peter Vitale, editor. Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) IGI Global 2024. 19 PDFs (370 Seiten) text rdacontent electronic isbdmedia online resource rdacarrier Includes bibliographical references and index. Section 1. Following a calling: working in the hospitality industry. Chapter 1. What attracts workers to an industry?: the impact of following a calling in hospitality ; Chapter 2. A history of hospitality and an inventory of characteristics: the hospitality sector's 21st century workforce ; Chapter 3. Why work at a hotel?: a meta-analysis of attracting and retaining talent in the hospitality industry -- Section 2. Engineering organizational effectiveness: factors associated with job satisfaction. Chapter 4. A Meta-analysis of intrinsic factors that drive job satisfaction: effective talent management in the hotel industry ; Chapter 5. A systematic review of extrinsic factors that destroy organizational effectiveness: how hotels can withstand disruptive events -- Section 3. Enabling future state career satisfaction in hospitality. Chapter 6. Exploring organizational commitment of employees working at hotel front desks: a phenomenological discovery ; Chapter 7. Adapting a theoretical framework to reduce employee turnover within a hotel front desk workplace ; Chapter 8. An analysis of emerging future-state hotel factors impacting job satisfaction: an eye to the future. Restricted to subscribers or individual electronic text purchasers. "The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sustainable career pathways for front-line workers. From airlines to cruise ships, theme parks to restaurants, and bars, the shortage of front-line workers has reached a critical level, preventing organizations from operating at full capacity even as public health restrictions are lifted. This crisis stems not only from the economic aftermath of the pandemic but also from the longstanding neglect within these industries to cultivate a resilient front-line workforce. Front-line positions, often considered transient and unskilled, lack the structured development pipelines that other professional industries utilize successfully. As organizations struggle to address these workforce challenges, Career Pathways and Professional Identities for Front-Line Workers in the Service Industries serves as a guide filled with solutions in the face of industry-wide adversity.Career Pathways and Professional Identities for Front-Line Workers in the Service Industries responds to the urgency within the hospitality, restaurant, and tourism industries, by applying the dynamics of the 4th Industrial Revolution and the Gig Economy, to propose innovative solutions to engineer sustainable career pathways and foster professional identities. Ideal for employers, educators, and researchers involved in these industries, the book aims to guide organizations in optimizing operations, implementing leadership-focused succession planning, and minimizing the impact of labor fluctuations. From an academic perspective, it harmonizes industry-focused programs, offering a distinct element for hospitality, restaurant, and tourism management curricula. Additionally, it opens avenues for research on transitioning low-pay roles into meaningful, long-term careers with a focus on continuous improvement."-- Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed 01/28/2024). Hospitality industry Vocational guidance. Service industry Vocational guidance. Conditions of Front-Line Jobs. Future State Initiatives for Workforce Success. Hospitality Industry. Industry Benefits of Change. Original Discovery in Workforce Solutions. Phenological Studies in Front-Line Jobs. Practical Tourism Application Models. Quantitative Evaluation in Front-Line Jobs. Restaurant Industry. Tourism Industry. Tourism Workforce Success Case Studies. Electronic books. Vitale, Mark Peter editor. IGI Global, publisher. Print version: 1668425289 9781668425282 |
| spellingShingle | Career pathways and professional identities for front-line workers in the service industries Section 1. Following a calling: working in the hospitality industry. Chapter 1. What attracts workers to an industry?: the impact of following a calling in hospitality ; Chapter 2. A history of hospitality and an inventory of characteristics: the hospitality sector's 21st century workforce ; Chapter 3. Why work at a hotel?: a meta-analysis of attracting and retaining talent in the hospitality industry -- Section 2. Engineering organizational effectiveness: factors associated with job satisfaction. Chapter 4. A Meta-analysis of intrinsic factors that drive job satisfaction: effective talent management in the hotel industry ; Chapter 5. A systematic review of extrinsic factors that destroy organizational effectiveness: how hotels can withstand disruptive events -- Section 3. Enabling future state career satisfaction in hospitality. Chapter 6. Exploring organizational commitment of employees working at hotel front desks: a phenomenological discovery ; Chapter 7. Adapting a theoretical framework to reduce employee turnover within a hotel front desk workplace ; Chapter 8. An analysis of emerging future-state hotel factors impacting job satisfaction: an eye to the future. Hospitality industry Vocational guidance. Service industry Vocational guidance. |
| title | Career pathways and professional identities for front-line workers in the service industries |
| title_auth | Career pathways and professional identities for front-line workers in the service industries |
| title_exact_search | Career pathways and professional identities for front-line workers in the service industries |
| title_full | Career pathways and professional identities for front-line workers in the service industries Mark Peter Vitale, editor. |
| title_fullStr | Career pathways and professional identities for front-line workers in the service industries Mark Peter Vitale, editor. |
| title_full_unstemmed | Career pathways and professional identities for front-line workers in the service industries Mark Peter Vitale, editor. |
| title_short | Career pathways and professional identities for front-line workers in the service industries |
| title_sort | career pathways and professional identities for front line workers in the service industries |
| topic | Hospitality industry Vocational guidance. Service industry Vocational guidance. |
| topic_facet | Hospitality industry Vocational guidance. Service industry Vocational guidance. Electronic books. |
| work_keys_str_mv | AT vitalemarkpeter careerpathwaysandprofessionalidentitiesforfrontlineworkersintheserviceindustries AT igiglobal careerpathwaysandprofessionalidentitiesforfrontlineworkersintheserviceindustries |