Managing customer trust, satisfaction, and loyalty through information communication technologies:
"This book highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage"--Provided by publisher.
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2013.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "This book highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage"--Provided by publisher. |
| Beschreibung: | electronic texts (350 p.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781466636323 (ebook) |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
Internformat
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| 245 | 0 | 0 | |a Managing customer trust, satisfaction, and loyalty through information communication technologies |h [electronic resource] |c Riyad Eid, editor. |
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| 300 | |a electronic texts (350 p.) : |b digital files. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Trust and long-term satisfaction within asymmetric business relationships: a study of Kuwaiti telecommunications sector / Khurram Sharif -- Customer relationship and satisfaction: the Jumeirah Beach Hotel case study / Abdel Moneim M. B. Ahmed -- The role of environmental innovation strategy in reinforcing the impact of green managerial practices on competitive advantages of fertilizer companies in Egypt / Mostafa Mohamed Ahmed Al-kerdawy -- A framework for e-service implementation in the developing countries / H. S. Hassan, E. Shehab, J. Peppard -- Handling customer complaints in the hospitality industry / Rosalynn Dinnen, Ahmed Hassanien -- Customer relationship management in professional service organizations: an application to the building industry / Hamed M. Shamma, Robert F. Dyer, Marilyn L. Liebrenz-Himes -- An examination of mediation: insights into the role of psychological mediators in the use of persuasion knowledge / Kenneth M. Henrie, Darryl W. Miller -- Do attitudes toward careers in sales differ based on country of origin?: a comparative analysis of MBA student attitudes: / Charlie Pettijohn, Linda Pettijohn -- A success framework to investigate critical factors associated with implementation of customer relationship management: a fuzzy ANP approach / Abbas Keramati, Mohamad Sadegh Sangari -- Service quality and WOM (word-of-mouth): a study of the Indian banking sector / Koushiki Choudhury -- Role of european automotive supplier integration in new product development / Chanan S. Syan, Anthony S. White -- Citizen lifetime value in e-government / B. Nikkhahan, M. J. Tarokh -- Effectiveness of customer relationship management program in insurance companies: an Indian exploration / Vikas Gautam -- A cross-cultural study of relationship proneness and its implications for relationship marketing / Yujie Wei, Faye S. McIntyre, Salil Taplade -- Mining customers behavior based on RFM model to improve the customer satisfaction / Fatemeh Bagheri, Mohammad J. Tarokh -- Investigating switching cost roles in determining loyalty in the mobile telecommunications market / Abdul Qayyum, Do Ba Khang -- Exploring determinants influencing the intention to use mobile payment service / Amira F. A. Mahran, Hala M. Labib Enaba -- The mediating role of job embeddedness between internal marketing and turnover intention / Mona Mohamed Sayed Ibrahim -- Egyptian electronic government: the citizen relationship management (CRM) case study / H. S. Hassan, A. A. M. Abdelkader -- The effect of information and communication technology on customer relationship management: Jordan public shareholding companies / Maha M. Al-Khaffaf, Hadeel J. Abdellatif. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "This book highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage"--Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed February 20, 2013). | ||
| 650 | 0 | |a Customer relations |x Management |x Computer programs. | |
| 650 | 0 | |a Customer relations |x Management |x Data processing. | |
| 653 | |a B2B marketing | ||
| 653 | |a CRM and customer trust | ||
| 653 | |a Customer behavior | ||
| 653 | |a Customer relationship management | ||
| 653 | |a Database marketing | ||
| 653 | |a Web CRM | ||
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| contents | Trust and long-term satisfaction within asymmetric business relationships: a study of Kuwaiti telecommunications sector / Khurram Sharif -- Customer relationship and satisfaction: the Jumeirah Beach Hotel case study / Abdel Moneim M. B. Ahmed -- The role of environmental innovation strategy in reinforcing the impact of green managerial practices on competitive advantages of fertilizer companies in Egypt / Mostafa Mohamed Ahmed Al-kerdawy -- A framework for e-service implementation in the developing countries / H. S. Hassan, E. Shehab, J. Peppard -- Handling customer complaints in the hospitality industry / Rosalynn Dinnen, Ahmed Hassanien -- Customer relationship management in professional service organizations: an application to the building industry / Hamed M. Shamma, Robert F. Dyer, Marilyn L. Liebrenz-Himes -- An examination of mediation: insights into the role of psychological mediators in the use of persuasion knowledge / Kenneth M. Henrie, Darryl W. Miller -- Do attitudes toward careers in sales differ based on country of origin?: a comparative analysis of MBA student attitudes: / Charlie Pettijohn, Linda Pettijohn -- A success framework to investigate critical factors associated with implementation of customer relationship management: a fuzzy ANP approach / Abbas Keramati, Mohamad Sadegh Sangari -- Service quality and WOM (word-of-mouth): a study of the Indian banking sector / Koushiki Choudhury -- Role of european automotive supplier integration in new product development / Chanan S. Syan, Anthony S. White -- Citizen lifetime value in e-government / B. Nikkhahan, M. J. Tarokh -- Effectiveness of customer relationship management program in insurance companies: an Indian exploration / Vikas Gautam -- A cross-cultural study of relationship proneness and its implications for relationship marketing / Yujie Wei, Faye S. McIntyre, Salil Taplade -- Mining customers behavior based on RFM model to improve the customer satisfaction / Fatemeh Bagheri, Mohammad J. Tarokh -- Investigating switching cost roles in determining loyalty in the mobile telecommunications market / Abdul Qayyum, Do Ba Khang -- Exploring determinants influencing the intention to use mobile payment service / Amira F. A. Mahran, Hala M. Labib Enaba -- The mediating role of job embeddedness between internal marketing and turnover intention / Mona Mohamed Sayed Ibrahim -- Egyptian electronic government: the citizen relationship management (CRM) case study / H. S. Hassan, A. A. M. Abdelkader -- The effect of information and communication technology on customer relationship management: Jordan public shareholding companies / Maha M. Al-Khaffaf, Hadeel J. Abdellatif. |
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| id | ZDB-98-IGB-00072143 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:51:48Z |
| institution | BVB |
| isbn | 9781466636323 (ebook) |
| language | English |
| oclc_num | 828127593 |
| open_access_boolean | |
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| owner_facet | DE-863 DE-BY-FWS |
| physical | electronic texts (350 p.) : digital files. Also available in print. |
| psigel | ZDB-98-IGB |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |
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| spelling | Managing customer trust, satisfaction, and loyalty through information communication technologies [electronic resource] Riyad Eid, editor. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2013. electronic texts (350 p.) : digital files. Includes bibliographical references. Trust and long-term satisfaction within asymmetric business relationships: a study of Kuwaiti telecommunications sector / Khurram Sharif -- Customer relationship and satisfaction: the Jumeirah Beach Hotel case study / Abdel Moneim M. B. Ahmed -- The role of environmental innovation strategy in reinforcing the impact of green managerial practices on competitive advantages of fertilizer companies in Egypt / Mostafa Mohamed Ahmed Al-kerdawy -- A framework for e-service implementation in the developing countries / H. S. Hassan, E. Shehab, J. Peppard -- Handling customer complaints in the hospitality industry / Rosalynn Dinnen, Ahmed Hassanien -- Customer relationship management in professional service organizations: an application to the building industry / Hamed M. Shamma, Robert F. Dyer, Marilyn L. Liebrenz-Himes -- An examination of mediation: insights into the role of psychological mediators in the use of persuasion knowledge / Kenneth M. Henrie, Darryl W. Miller -- Do attitudes toward careers in sales differ based on country of origin?: a comparative analysis of MBA student attitudes: / Charlie Pettijohn, Linda Pettijohn -- A success framework to investigate critical factors associated with implementation of customer relationship management: a fuzzy ANP approach / Abbas Keramati, Mohamad Sadegh Sangari -- Service quality and WOM (word-of-mouth): a study of the Indian banking sector / Koushiki Choudhury -- Role of european automotive supplier integration in new product development / Chanan S. Syan, Anthony S. White -- Citizen lifetime value in e-government / B. Nikkhahan, M. J. Tarokh -- Effectiveness of customer relationship management program in insurance companies: an Indian exploration / Vikas Gautam -- A cross-cultural study of relationship proneness and its implications for relationship marketing / Yujie Wei, Faye S. McIntyre, Salil Taplade -- Mining customers behavior based on RFM model to improve the customer satisfaction / Fatemeh Bagheri, Mohammad J. Tarokh -- Investigating switching cost roles in determining loyalty in the mobile telecommunications market / Abdul Qayyum, Do Ba Khang -- Exploring determinants influencing the intention to use mobile payment service / Amira F. A. Mahran, Hala M. Labib Enaba -- The mediating role of job embeddedness between internal marketing and turnover intention / Mona Mohamed Sayed Ibrahim -- Egyptian electronic government: the citizen relationship management (CRM) case study / H. S. Hassan, A. A. M. Abdelkader -- The effect of information and communication technology on customer relationship management: Jordan public shareholding companies / Maha M. Al-Khaffaf, Hadeel J. Abdellatif. Restricted to subscribers or individual electronic text purchasers. "This book highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed February 20, 2013). Customer relations Management Computer programs. Customer relations Management Data processing. B2B marketing CRM and customer trust Customer behavior Customer relationship management Database marketing Web CRM Eid, Riyad. IGI Global. (Original) (DLC)2012046840 Print version: 1466636319 9781466636316 (DLC) 2012046840 FWS01 ZDB-98-IGB FWS_PDA_IGB http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-3631-6 Volltext |
| spellingShingle | Managing customer trust, satisfaction, and loyalty through information communication technologies Trust and long-term satisfaction within asymmetric business relationships: a study of Kuwaiti telecommunications sector / Khurram Sharif -- Customer relationship and satisfaction: the Jumeirah Beach Hotel case study / Abdel Moneim M. B. Ahmed -- The role of environmental innovation strategy in reinforcing the impact of green managerial practices on competitive advantages of fertilizer companies in Egypt / Mostafa Mohamed Ahmed Al-kerdawy -- A framework for e-service implementation in the developing countries / H. S. Hassan, E. Shehab, J. Peppard -- Handling customer complaints in the hospitality industry / Rosalynn Dinnen, Ahmed Hassanien -- Customer relationship management in professional service organizations: an application to the building industry / Hamed M. Shamma, Robert F. Dyer, Marilyn L. Liebrenz-Himes -- An examination of mediation: insights into the role of psychological mediators in the use of persuasion knowledge / Kenneth M. Henrie, Darryl W. Miller -- Do attitudes toward careers in sales differ based on country of origin?: a comparative analysis of MBA student attitudes: / Charlie Pettijohn, Linda Pettijohn -- A success framework to investigate critical factors associated with implementation of customer relationship management: a fuzzy ANP approach / Abbas Keramati, Mohamad Sadegh Sangari -- Service quality and WOM (word-of-mouth): a study of the Indian banking sector / Koushiki Choudhury -- Role of european automotive supplier integration in new product development / Chanan S. Syan, Anthony S. White -- Citizen lifetime value in e-government / B. Nikkhahan, M. J. Tarokh -- Effectiveness of customer relationship management program in insurance companies: an Indian exploration / Vikas Gautam -- A cross-cultural study of relationship proneness and its implications for relationship marketing / Yujie Wei, Faye S. McIntyre, Salil Taplade -- Mining customers behavior based on RFM model to improve the customer satisfaction / Fatemeh Bagheri, Mohammad J. Tarokh -- Investigating switching cost roles in determining loyalty in the mobile telecommunications market / Abdul Qayyum, Do Ba Khang -- Exploring determinants influencing the intention to use mobile payment service / Amira F. A. Mahran, Hala M. Labib Enaba -- The mediating role of job embeddedness between internal marketing and turnover intention / Mona Mohamed Sayed Ibrahim -- Egyptian electronic government: the citizen relationship management (CRM) case study / H. S. Hassan, A. A. M. Abdelkader -- The effect of information and communication technology on customer relationship management: Jordan public shareholding companies / Maha M. Al-Khaffaf, Hadeel J. Abdellatif. Customer relations Management Computer programs. Customer relations Management Data processing. |
| title | Managing customer trust, satisfaction, and loyalty through information communication technologies |
| title_auth | Managing customer trust, satisfaction, and loyalty through information communication technologies |
| title_exact_search | Managing customer trust, satisfaction, and loyalty through information communication technologies |
| title_full | Managing customer trust, satisfaction, and loyalty through information communication technologies [electronic resource] Riyad Eid, editor. |
| title_fullStr | Managing customer trust, satisfaction, and loyalty through information communication technologies [electronic resource] Riyad Eid, editor. |
| title_full_unstemmed | Managing customer trust, satisfaction, and loyalty through information communication technologies [electronic resource] Riyad Eid, editor. |
| title_short | Managing customer trust, satisfaction, and loyalty through information communication technologies |
| title_sort | managing customer trust satisfaction and loyalty through information communication technologies |
| topic | Customer relations Management Computer programs. Customer relations Management Data processing. |
| topic_facet | Customer relations Management Computer programs. Customer relations Management Data processing. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-3631-6 |
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