Implementation and integration of information systems in the service sector:
"With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of infor...
Gespeichert in:
| Körperschaft: | |
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| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2013.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of information systems as well as the established ideas and advancements in the service sector. This book aims to utilize new theories, technologies, models, and methods in order to discover effective functions in this area"--Provided by publisher. |
| Beschreibung: | electronic texts (342 p.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781466626805 (ebook) |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
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| 300 | |a electronic texts (342 p.) : |b digital files. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a A review of service frameworks analyzing strategic repositioning: the case of bank services / Markku Tinnilä -- The impact of location-aware systems in hospitals: a tri-core perspective / Lorraine S. Lee, Kirk D. Fiedler -- A study of the cascading effects of ambulance diversion among hospitals / Abey Kuruvilla, Suraj M. Alexander, Xiaolin Li -- The influence of travel experience on mature travelers' quality of life / Yawei Wang, Francis A. McGuire, Bin Zhou -- A consumer perception research on the subject of a new technology in a developing dynamic market: 3G technology in Turkey / Bünyamin Atici, Ugur Bati -- Technology adoption and educational change in Turkey / Serhat Kurt -- Effects of adaptivity and other external variables on mobile service adoption / Ebru Polat, Nuri Basoglu, Tugrul Daim -- Service management of special care units: lessons learned in manufacturing / Gad Vitner ... [et al.] -- A strategic benchmarking process for identifying the best practice collaborative electronic government architecture / Faramak Zandi, Madjid Tavana -- A simulation study to derive the optimal cycle length for feeder transit services / Shailesh Chandra, Chung-Wei Shen, Luca Quadrifoglio -- The development of parameters and warning algorithms for an intersection bus-pedestrian collision warning system / Chien-Yen Chang, Ting-Wei Chang -- Modeling control flow in WS-BPEL with Chu spaces / Xutao Du ... [et al.] -- Optimal compensation for hierarchical web services compositions under restricted visibility / Debmalya Biswas, Krishnamurthy Vidyasankar -- Towards high maturity in SaaS applications based on virtualization: methods and case study / Shijun Liu, Yong Zhang, Xiangxu Meng -- Identifying services in procedural programs for migrating legacy system to service oriented architecture / Masahide Nakamur ... [et al.] -- Sustainability in service operations / Frank Wolf, Bahaudin G. Mujtaba -- Call center operational performance indicators and customer satisfaction: an explanatory-exploratory investigation / Alexandre Ferreira Oliveira, Luiz A. Joia -- Service platform development: comparison of two e-services platforms / Tugrul Daim, Marius Brand, Linda Lin -- Demand analysis by modeling choice of internet access and IP telephony / Takeshi Kurosawa ... [et al.]. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of information systems as well as the established ideas and advancements in the service sector. This book aims to utilize new theories, technologies, models, and methods in order to discover effective functions in this area"--Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed November 16, 2012). | ||
| 650 | 0 | |a Customer services. | |
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| 650 | 0 | |a Management information systems. | |
| 650 | 0 | |a Service industries |x Information technology. | |
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| 653 | |a Information systems | ||
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| 653 | |a Knowledge management | ||
| 653 | |a Public service management | ||
| 653 | |a Service framework | ||
| 653 | |a Service management | ||
| 653 | |a Web services | ||
| 700 | 1 | |a Wang, John |d 1955- | |
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| contents | A review of service frameworks analyzing strategic repositioning: the case of bank services / Markku Tinnilä -- The impact of location-aware systems in hospitals: a tri-core perspective / Lorraine S. Lee, Kirk D. Fiedler -- A study of the cascading effects of ambulance diversion among hospitals / Abey Kuruvilla, Suraj M. Alexander, Xiaolin Li -- The influence of travel experience on mature travelers' quality of life / Yawei Wang, Francis A. McGuire, Bin Zhou -- A consumer perception research on the subject of a new technology in a developing dynamic market: 3G technology in Turkey / Bünyamin Atici, Ugur Bati -- Technology adoption and educational change in Turkey / Serhat Kurt -- Effects of adaptivity and other external variables on mobile service adoption / Ebru Polat, Nuri Basoglu, Tugrul Daim -- Service management of special care units: lessons learned in manufacturing / Gad Vitner ... [et al.] -- A strategic benchmarking process for identifying the best practice collaborative electronic government architecture / Faramak Zandi, Madjid Tavana -- A simulation study to derive the optimal cycle length for feeder transit services / Shailesh Chandra, Chung-Wei Shen, Luca Quadrifoglio -- The development of parameters and warning algorithms for an intersection bus-pedestrian collision warning system / Chien-Yen Chang, Ting-Wei Chang -- Modeling control flow in WS-BPEL with Chu spaces / Xutao Du ... [et al.] -- Optimal compensation for hierarchical web services compositions under restricted visibility / Debmalya Biswas, Krishnamurthy Vidyasankar -- Towards high maturity in SaaS applications based on virtualization: methods and case study / Shijun Liu, Yong Zhang, Xiangxu Meng -- Identifying services in procedural programs for migrating legacy system to service oriented architecture / Masahide Nakamur ... [et al.] -- Sustainability in service operations / Frank Wolf, Bahaudin G. Mujtaba -- Call center operational performance indicators and customer satisfaction: an explanatory-exploratory investigation / Alexandre Ferreira Oliveira, Luiz A. Joia -- Service platform development: comparison of two e-services platforms / Tugrul Daim, Marius Brand, Linda Lin -- Demand analysis by modeling choice of internet access and IP telephony / Takeshi Kurosawa ... [et al.]. |
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| dewey-raw | 658.4/038011 |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-16T15:51:45Z |
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| isbn | 9781466626805 (ebook) |
| language | English |
| oclc_num | 818587592 |
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| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |
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| spelling | Implementation and integration of information systems in the service sector [electronic resource] John Wang, editor. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2013. electronic texts (342 p.) : digital files. Includes bibliographical references. A review of service frameworks analyzing strategic repositioning: the case of bank services / Markku Tinnilä -- The impact of location-aware systems in hospitals: a tri-core perspective / Lorraine S. Lee, Kirk D. Fiedler -- A study of the cascading effects of ambulance diversion among hospitals / Abey Kuruvilla, Suraj M. Alexander, Xiaolin Li -- The influence of travel experience on mature travelers' quality of life / Yawei Wang, Francis A. McGuire, Bin Zhou -- A consumer perception research on the subject of a new technology in a developing dynamic market: 3G technology in Turkey / Bünyamin Atici, Ugur Bati -- Technology adoption and educational change in Turkey / Serhat Kurt -- Effects of adaptivity and other external variables on mobile service adoption / Ebru Polat, Nuri Basoglu, Tugrul Daim -- Service management of special care units: lessons learned in manufacturing / Gad Vitner ... [et al.] -- A strategic benchmarking process for identifying the best practice collaborative electronic government architecture / Faramak Zandi, Madjid Tavana -- A simulation study to derive the optimal cycle length for feeder transit services / Shailesh Chandra, Chung-Wei Shen, Luca Quadrifoglio -- The development of parameters and warning algorithms for an intersection bus-pedestrian collision warning system / Chien-Yen Chang, Ting-Wei Chang -- Modeling control flow in WS-BPEL with Chu spaces / Xutao Du ... [et al.] -- Optimal compensation for hierarchical web services compositions under restricted visibility / Debmalya Biswas, Krishnamurthy Vidyasankar -- Towards high maturity in SaaS applications based on virtualization: methods and case study / Shijun Liu, Yong Zhang, Xiangxu Meng -- Identifying services in procedural programs for migrating legacy system to service oriented architecture / Masahide Nakamur ... [et al.] -- Sustainability in service operations / Frank Wolf, Bahaudin G. Mujtaba -- Call center operational performance indicators and customer satisfaction: an explanatory-exploratory investigation / Alexandre Ferreira Oliveira, Luiz A. Joia -- Service platform development: comparison of two e-services platforms / Tugrul Daim, Marius Brand, Linda Lin -- Demand analysis by modeling choice of internet access and IP telephony / Takeshi Kurosawa ... [et al.]. Restricted to subscribers or individual electronic text purchasers. "With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of information systems as well as the established ideas and advancements in the service sector. This book aims to utilize new theories, technologies, models, and methods in order to discover effective functions in this area"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed November 16, 2012). Customer services. Human services Information technology. Management information systems. Service industries Information technology. Business services Information systems Information technology Knowledge management Public service management Service framework Service management Web services Wang, John 1955- IGI Global. (Original) (DLC)2012029092 Print version: 1466626496 9781466626492 (DLC) 2012029092 FWS01 ZDB-98-IGB FWS_PDA_IGB http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-2649-2 Volltext |
| spellingShingle | Implementation and integration of information systems in the service sector A review of service frameworks analyzing strategic repositioning: the case of bank services / Markku Tinnilä -- The impact of location-aware systems in hospitals: a tri-core perspective / Lorraine S. Lee, Kirk D. Fiedler -- A study of the cascading effects of ambulance diversion among hospitals / Abey Kuruvilla, Suraj M. Alexander, Xiaolin Li -- The influence of travel experience on mature travelers' quality of life / Yawei Wang, Francis A. McGuire, Bin Zhou -- A consumer perception research on the subject of a new technology in a developing dynamic market: 3G technology in Turkey / Bünyamin Atici, Ugur Bati -- Technology adoption and educational change in Turkey / Serhat Kurt -- Effects of adaptivity and other external variables on mobile service adoption / Ebru Polat, Nuri Basoglu, Tugrul Daim -- Service management of special care units: lessons learned in manufacturing / Gad Vitner ... [et al.] -- A strategic benchmarking process for identifying the best practice collaborative electronic government architecture / Faramak Zandi, Madjid Tavana -- A simulation study to derive the optimal cycle length for feeder transit services / Shailesh Chandra, Chung-Wei Shen, Luca Quadrifoglio -- The development of parameters and warning algorithms for an intersection bus-pedestrian collision warning system / Chien-Yen Chang, Ting-Wei Chang -- Modeling control flow in WS-BPEL with Chu spaces / Xutao Du ... [et al.] -- Optimal compensation for hierarchical web services compositions under restricted visibility / Debmalya Biswas, Krishnamurthy Vidyasankar -- Towards high maturity in SaaS applications based on virtualization: methods and case study / Shijun Liu, Yong Zhang, Xiangxu Meng -- Identifying services in procedural programs for migrating legacy system to service oriented architecture / Masahide Nakamur ... [et al.] -- Sustainability in service operations / Frank Wolf, Bahaudin G. Mujtaba -- Call center operational performance indicators and customer satisfaction: an explanatory-exploratory investigation / Alexandre Ferreira Oliveira, Luiz A. Joia -- Service platform development: comparison of two e-services platforms / Tugrul Daim, Marius Brand, Linda Lin -- Demand analysis by modeling choice of internet access and IP telephony / Takeshi Kurosawa ... [et al.]. Customer services. Human services Information technology. Management information systems. Service industries Information technology. |
| title | Implementation and integration of information systems in the service sector |
| title_auth | Implementation and integration of information systems in the service sector |
| title_exact_search | Implementation and integration of information systems in the service sector |
| title_full | Implementation and integration of information systems in the service sector [electronic resource] John Wang, editor. |
| title_fullStr | Implementation and integration of information systems in the service sector [electronic resource] John Wang, editor. |
| title_full_unstemmed | Implementation and integration of information systems in the service sector [electronic resource] John Wang, editor. |
| title_short | Implementation and integration of information systems in the service sector |
| title_sort | implementation and integration of information systems in the service sector |
| topic | Customer services. Human services Information technology. Management information systems. Service industries Information technology. |
| topic_facet | Customer services. Human services Information technology. Management information systems. Service industries Information technology. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-2649-2 |
| work_keys_str_mv | AT wangjohn implementationandintegrationofinformationsystemsintheservicesector AT igiglobal implementationandintegrationofinformationsystemsintheservicesector |