Service science research, strategy and innovation: dynamic knowledge management methods
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher. |
| Beschreibung: | electronic texts (616 p.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781466600782 (ebook) |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
Internformat
MARC
| LEADER | 00000nam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ZDB-98-IGB-00056011 | ||
| 003 | IGIG | ||
| 005 | 20120106123937.0 | ||
| 006 | m e d | ||
| 007 | cr bn||||m|||a | ||
| 008 | 111219s2012 pau fob 000 0 eng d | ||
| 010 | |z 2011044014 | ||
| 020 | |a 9781466600782 (ebook) | ||
| 020 | |z 9781466600775 (hardcover) | ||
| 020 | |z 9781466600799 (print & perpetual access) | ||
| 024 | 7 | |a 10.4018/978-1-46660-077-5 |2 doi | |
| 035 | |a (CaBNVSL)gtp00550556 | ||
| 035 | |a (OCoLC)771303559 | ||
| 040 | |a CaBNVSL |c CaBNVSL |d CaBNVSL | ||
| 050 | 4 | |a HD9980.5 |b .S42533 2012e | |
| 082 | 7 | |a 658 |2 23 | |
| 245 | 0 | 0 | |a Service science research, strategy and innovation |h [electronic resource] |b dynamic knowledge management methods |c N. Delener, editors. |
| 260 | |a Hershey, Pa. : |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |c c2012. | ||
| 300 | |a electronic texts (616 p.) : |b digital files. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a 1. Services and service management / Balázs Heidrich and Gábor Réthi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Graça Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- | |
| 505 | 8 | |a 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau Céline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, Jürgen Mühlbacher and Barbara Müller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos ̌G. Hernández, María J. García and Gilberto J. Hernández -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / Jürgen Mühlbacher. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed December 19, 2011). | ||
| 650 | 0 | |a Knowledge management. | |
| 650 | 0 | |a Service industries |x Information technology. | |
| 650 | 0 | |a Service industries |x Management. | |
| 653 | |a Business strategy | ||
| 653 | |a Business-to-business E-commerce | ||
| 653 | |a Managing intercultural service encounters | ||
| 653 | |a Productivity and innovation in services | ||
| 653 | |a Service exports | ||
| 653 | |a Service failure | ||
| 653 | |a Service performance of local governments | ||
| 653 | |a Service recovery | ||
| 653 | |a Service-based business models | ||
| 653 | |a Sustainability | ||
| 653 | |a Technology management tools | ||
| 700 | 1 | |a Delener, Nejdet. | |
| 710 | 2 | |a IGI Global. | |
| 776 | 0 | |c (Original) |w (DLC)2011044014 | |
| 776 | 0 | 8 | |i Print version: |z 1466600772 |z 9781466600775 |w (DLC) 2011044014 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-98-IGB |q FWS_PDA_IGB |u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-077-5 |3 Volltext |
| 912 | |a ZDB-98-IGB | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-98-IGB-00056011 |
|---|---|
| _version_ | 1816797074978504704 |
| adam_text | |
| any_adam_object | |
| author2 | Delener, Nejdet |
| author2_role | |
| author2_variant | n d nd |
| author_corporate | IGI Global |
| author_corporate_role | |
| author_facet | Delener, Nejdet IGI Global |
| author_sort | Delener, Nejdet |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HD9980 |
| callnumber-raw | HD9980.5 .S42533 2012e |
| callnumber-search | HD9980.5 .S42533 2012e |
| callnumber-sort | HD 49980.5 S42533 42012E |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-98-IGB |
| contents | 1. Services and service management / Balázs Heidrich and Gábor Réthi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Graça Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau Céline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, Jürgen Mühlbacher and Barbara Müller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos ̌G. Hernández, María J. García and Gilberto J. Hernández -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / Jürgen Mühlbacher. |
| ctrlnum | (CaBNVSL)gtp00550556 (OCoLC)771303559 |
| dewey-full | 658 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658 |
| dewey-search | 658 |
| dewey-sort | 3658 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>05944nam a2200577 a 4500</leader><controlfield tag="001">ZDB-98-IGB-00056011</controlfield><controlfield tag="003">IGIG</controlfield><controlfield tag="005">20120106123937.0</controlfield><controlfield tag="006">m e d </controlfield><controlfield tag="007">cr bn||||m|||a</controlfield><controlfield tag="008">111219s2012 pau fob 000 0 eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="z"> 2011044014</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781466600782 (ebook)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781466600775 (hardcover)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781466600799 (print & perpetual access)</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.4018/978-1-46660-077-5</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(CaBNVSL)gtp00550556</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)771303559</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">CaBNVSL</subfield><subfield code="c">CaBNVSL</subfield><subfield code="d">CaBNVSL</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HD9980.5</subfield><subfield code="b">.S42533 2012e</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658</subfield><subfield code="2">23</subfield></datafield><datafield tag="245" ind1="0" ind2="0"><subfield code="a">Service science research, strategy and innovation</subfield><subfield code="h">[electronic resource] </subfield><subfield code="b">dynamic knowledge management methods </subfield><subfield code="c">N. Delener, editors.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Hershey, Pa. :</subfield><subfield code="b">IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),</subfield><subfield code="c">c2012.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">electronic texts (616 p.) :</subfield><subfield code="b">digital files.</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">1. Services and service management / Balázs Heidrich and Gábor Réthi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Graça Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- </subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau Céline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, Jürgen Mühlbacher and Barbara Müller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos ̌G. Hernández, María J. García and Gilberto J. Hernández -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / Jürgen Mühlbacher.</subfield></datafield><datafield tag="506" ind1=" " ind2=" "><subfield code="a">Restricted to subscribers or individual electronic text purchasers.</subfield></datafield><datafield tag="520" ind1="3" ind2=" "><subfield code="a">"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.</subfield></datafield><datafield tag="530" ind1=" " ind2=" "><subfield code="a">Also available in print.</subfield></datafield><datafield tag="538" ind1=" " ind2=" "><subfield code="a">Mode of access: World Wide Web.</subfield></datafield><datafield tag="588" ind1=" " ind2=" "><subfield code="a">Description based on title screen (IGI Global, viewed December 19, 2011).</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Knowledge management.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Service industries</subfield><subfield code="x">Information technology.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Service industries</subfield><subfield code="x">Management.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Business strategy</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Business-to-business E-commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Managing intercultural service encounters</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Productivity and innovation in services</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service exports</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service failure</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service performance of local governments</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service recovery</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service-based business models</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Sustainability</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Technology management tools</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Delener, Nejdet.</subfield></datafield><datafield tag="710" ind1="2" ind2=" "><subfield code="a">IGI Global.</subfield></datafield><datafield tag="776" ind1="0" ind2=" "><subfield code="c">(Original)</subfield><subfield code="w">(DLC)2011044014</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="z">1466600772</subfield><subfield code="z">9781466600775</subfield><subfield code="w">(DLC) 2011044014</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-98-IGB</subfield><subfield code="q">FWS_PDA_IGB</subfield><subfield code="u">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-077-5</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-98-IGB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-98-IGB-00056011 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:51:48Z |
| institution | BVB |
| isbn | 9781466600782 (ebook) |
| language | English |
| oclc_num | 771303559 |
| open_access_boolean | |
| owner | DE-863 DE-BY-FWS |
| owner_facet | DE-863 DE-BY-FWS |
| physical | electronic texts (616 p.) : digital files. Also available in print. |
| psigel | ZDB-98-IGB |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |
| record_format | marc |
| spelling | Service science research, strategy and innovation [electronic resource] dynamic knowledge management methods N. Delener, editors. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012. electronic texts (616 p.) : digital files. Includes bibliographical references. 1. Services and service management / Balázs Heidrich and Gábor Réthi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Graça Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau Céline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, Jürgen Mühlbacher and Barbara Müller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos ̌G. Hernández, María J. García and Gilberto J. Hernández -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / Jürgen Mühlbacher. Restricted to subscribers or individual electronic text purchasers. "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed December 19, 2011). Knowledge management. Service industries Information technology. Service industries Management. Business strategy Business-to-business E-commerce Managing intercultural service encounters Productivity and innovation in services Service exports Service failure Service performance of local governments Service recovery Service-based business models Sustainability Technology management tools Delener, Nejdet. IGI Global. (Original) (DLC)2011044014 Print version: 1466600772 9781466600775 (DLC) 2011044014 FWS01 ZDB-98-IGB FWS_PDA_IGB http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-077-5 Volltext |
| spellingShingle | Service science research, strategy and innovation dynamic knowledge management methods 1. Services and service management / Balázs Heidrich and Gábor Réthi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Graça Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau Céline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, Jürgen Mühlbacher and Barbara Müller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos ̌G. Hernández, María J. García and Gilberto J. Hernández -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / Jürgen Mühlbacher. Knowledge management. Service industries Information technology. Service industries Management. |
| title | Service science research, strategy and innovation dynamic knowledge management methods |
| title_auth | Service science research, strategy and innovation dynamic knowledge management methods |
| title_exact_search | Service science research, strategy and innovation dynamic knowledge management methods |
| title_full | Service science research, strategy and innovation [electronic resource] dynamic knowledge management methods N. Delener, editors. |
| title_fullStr | Service science research, strategy and innovation [electronic resource] dynamic knowledge management methods N. Delener, editors. |
| title_full_unstemmed | Service science research, strategy and innovation [electronic resource] dynamic knowledge management methods N. Delener, editors. |
| title_short | Service science research, strategy and innovation |
| title_sort | service science research strategy and innovation dynamic knowledge management methods |
| title_sub | dynamic knowledge management methods |
| topic | Knowledge management. Service industries Information technology. Service industries Management. |
| topic_facet | Knowledge management. Service industries Information technology. Service industries Management. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-077-5 |
| work_keys_str_mv | AT delenernejdet servicescienceresearchstrategyandinnovationdynamicknowledgemanagementmethods AT igiglobal servicescienceresearchstrategyandinnovationdynamicknowledgemanagementmethods |