Advancing the service sector with evolving technologies: techniques and principles
"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher. |
| Beschreibung: | electronic texts (311 p.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781466600454 (ebook) |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
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| 300 | |a electronic texts (311 p.) : |b digital files. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' -- | |
| 505 | 8 | |a 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed December 19, 2011). | ||
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| 653 | |a Cybercrime investigation | ||
| 653 | |a Data mining in industry | ||
| 653 | |a E-commerce loyalty | ||
| 653 | |a Implementation success models | ||
| 653 | |a Marketing in the service sector | ||
| 653 | |a Mass customization models | ||
| 653 | |a Semantic management systems | ||
| 653 | |a Technology services in the healthcare industry | ||
| 653 | |a Temporal aspects of IT use | ||
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| contents | 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' -- 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan. |
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| discipline | Wirtschaftswissenschaften |
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| spelling | Advancing the service sector with evolving technologies [electronic resource] techniques and principles John Wang, editor. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012. electronic texts (311 p.) : digital files. Includes bibliographical references. 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' -- 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan. Restricted to subscribers or individual electronic text purchasers. "This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed December 19, 2011). Customer services Information technology. Service industries Information technology. Service-oriented architecture (Computer science) Web services. Cybercrime investigation Data mining in industry E-commerce loyalty Implementation success models Marketing in the service sector Mass customization models Semantic management systems Technology services in the healthcare industry Temporal aspects of IT use Tourism E-services Wang, John 1955- IGI Global. (Original) (DLC)2011041823 Print version: 1466600446 9781466600447 (DLC) 2011041823 FWS01 ZDB-98-IGB FWS_PDA_IGB http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-044-7 Volltext |
| spellingShingle | Advancing the service sector with evolving technologies techniques and principles 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' -- 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan. Customer services Information technology. Service industries Information technology. Service-oriented architecture (Computer science) Web services. |
| title | Advancing the service sector with evolving technologies techniques and principles |
| title_auth | Advancing the service sector with evolving technologies techniques and principles |
| title_exact_search | Advancing the service sector with evolving technologies techniques and principles |
| title_full | Advancing the service sector with evolving technologies [electronic resource] techniques and principles John Wang, editor. |
| title_fullStr | Advancing the service sector with evolving technologies [electronic resource] techniques and principles John Wang, editor. |
| title_full_unstemmed | Advancing the service sector with evolving technologies [electronic resource] techniques and principles John Wang, editor. |
| title_short | Advancing the service sector with evolving technologies |
| title_sort | advancing the service sector with evolving technologies techniques and principles |
| title_sub | techniques and principles |
| topic | Customer services Information technology. Service industries Information technology. Service-oriented architecture (Computer science) Web services. |
| topic_facet | Customer services Information technology. Service industries Information technology. Service-oriented architecture (Computer science) Web services. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-044-7 |
| work_keys_str_mv | AT wangjohn advancingtheservicesectorwithevolvingtechnologiestechniquesandprinciples AT igiglobal advancingtheservicesectorwithevolvingtechnologiestechniquesandprinciples |