Customer-centric knowledge management: concepts and applications
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technolo...
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher. |
| Beschreibung: | electronic texts (304 p.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781613500903 (ebook) |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
Internformat
MARC
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| 008 | 110923s2012 pau fob 000 0 eng d | ||
| 010 | |z 2011026268 | ||
| 020 | |a 9781613500903 (ebook) | ||
| 020 | |z 9781613500897 (hardcover) | ||
| 020 | |z 9781613500910 (print & perpetual access) | ||
| 024 | 7 | |a 10.4018/978-1-61350-089-7 |2 doi | |
| 035 | |a (CaBNVSL)gtp00549561 | ||
| 035 | |a (OCoLC)807844849 | ||
| 040 | |a CaBNVSL |c CaBNVSL |d CaBNVSL | ||
| 050 | 4 | |a HF5415.5 |b .C833 2012e | |
| 082 | 7 | |a 658.4/038 |2 23 | |
| 245 | 0 | 0 | |a Customer-centric knowledge management |h [electronic resource] |b concepts and applications |c Minwir Mallouh Al-Shammari, editor. |
| 260 | |a Hershey, Pa. : |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |c c2012. | ||
| 300 | |a electronic texts (304 p.) : |b digital files. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina López-Nicolás and Francisco-José Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / António Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cantú and José Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Marešová ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- | |
| 505 | 8 | |a 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed September 23, 2011). | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Knowledge management. | |
| 650 | 0 | |a Relationship marketing. | |
| 653 | |a CCKM | ||
| 653 | |a CK generation | ||
| 653 | |a CK implementation | ||
| 653 | |a CK sharing | ||
| 653 | |a Customer delivery channels | ||
| 653 | |a Role of people | ||
| 653 | |a Role of processes | ||
| 653 | |a Role of technologies | ||
| 653 | |a Strategic analysis | ||
| 653 | |a Supply chains | ||
| 700 | 1 | |a Al-Shammari, Minwir |d 1962- | |
| 710 | 2 | |a IGI Global. | |
| 776 | 0 | |c (Original) |w (DLC)2011026268 | |
| 776 | 0 | 8 | |i Print version: |z 1613500890 |z 9781613500897 |w (DLC) 2011026268 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-98-IGB |q FWS_PDA_IGB |u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-089-7 |3 Volltext |
| 912 | |a ZDB-98-IGB | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-98-IGB-00051939 |
|---|---|
| _version_ | 1816797074954387456 |
| adam_text | |
| any_adam_object | |
| author2 | Al-Shammari, Minwir 1962- |
| author2_role | |
| author2_variant | m a s mas |
| author_corporate | IGI Global |
| author_corporate_role | |
| author_facet | Al-Shammari, Minwir 1962- IGI Global |
| author_sort | Al-Shammari, Minwir 1962- |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 .C833 2012e |
| callnumber-search | HF5415.5 .C833 2012e |
| callnumber-sort | HF 45415.5 C833 42012E |
| callnumber-subject | HF - Commerce |
| collection | ZDB-98-IGB |
| contents | 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina López-Nicolás and Francisco-José Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / António Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cantú and José Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Marešová ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar. |
| ctrlnum | (CaBNVSL)gtp00549561 (OCoLC)807844849 |
| dewey-full | 658.4/038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038 |
| dewey-search | 658.4/038 |
| dewey-sort | 3658.4 238 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-98-IGB-00051939 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:51:48Z |
| institution | BVB |
| isbn | 9781613500903 (ebook) |
| language | English |
| oclc_num | 807844849 |
| open_access_boolean | |
| owner | DE-863 DE-BY-FWS |
| owner_facet | DE-863 DE-BY-FWS |
| physical | electronic texts (304 p.) : digital files. Also available in print. |
| psigel | ZDB-98-IGB |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |
| record_format | marc |
| spelling | Customer-centric knowledge management [electronic resource] concepts and applications Minwir Mallouh Al-Shammari, editor. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012. electronic texts (304 p.) : digital files. Includes bibliographical references. 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina López-Nicolás and Francisco-José Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / António Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cantú and José Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Marešová ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar. Restricted to subscribers or individual electronic text purchasers. "This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed September 23, 2011). Customer relations. Knowledge management. Relationship marketing. CCKM CK generation CK implementation CK sharing Customer delivery channels Role of people Role of processes Role of technologies Strategic analysis Supply chains Al-Shammari, Minwir 1962- IGI Global. (Original) (DLC)2011026268 Print version: 1613500890 9781613500897 (DLC) 2011026268 FWS01 ZDB-98-IGB FWS_PDA_IGB http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-089-7 Volltext |
| spellingShingle | Customer-centric knowledge management concepts and applications 1. Optimising customers as knowledge resources and recipients: cases in small to medium sized software enterprises / Ciara Heavin and Frederic Adam -- 2. Perceived risks of customer knowledge management / Carolina López-Nicolás and Francisco-José Molina-Castillo -- 3. Unarmed prophets have come to grief: KM and the problem of systematizing trust relationships / Jennifer Adelstein -- 4. The importance of collaboration in knowledge management in public services: creating value for stakeholders / António Carrizo Moreira and Ricardo Augusto Zimmermann -- 5. Consumer centric knowledge management in Zakat institutions as strategic approach to reduce poverty / Abu Baker Ramadan Mohamed Hussain -- 6. The relevance of customers as a source of knowledge in IT firms / Laura Zapata Cantú and José Luis Pineda -- 7. Effective tools for customer knowledge management / Kamla Ali Al-Busaidi -- 8. An evaluation of customer-centric benefits associated with knowledge management / Petra Marešová ... [et al.] -- 9. The role of emotional intelligence in knowledge-enabled customer delight: a case on Bahrain / Suhaila Al Hashemi and Zahra Haji -- 10. Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks / Yusof Ismail and Suhaimi Mhd Sarif -- 11. Customer service in an emerging market (UAE) / Rawdha Khamis Al Mehairbi and Yoosuf Cader -- 12. An enterprise model for customer-centric knowledge management and knowledge-oriented customer relationship management / Joseph O. Chan -- 13. Integrating customer relationship management, performance management, and knowledge management through balanced scorecard / Anthony Liew -- 14. A comprehensive model for customer knowledge management mechanisms / Neda Sakhaee, Hamidreza Shahbaznezhad and Mehdi Shami Zanjani -- 15. A knowledge management approach to marketing and the advent of customer knowledge management / Samiha Mjahed and Abdelfattah Triki -- 16. Strategic imperatives for customer centric approach / Neeta Baporikar. Customer relations. Knowledge management. Relationship marketing. |
| title | Customer-centric knowledge management concepts and applications |
| title_auth | Customer-centric knowledge management concepts and applications |
| title_exact_search | Customer-centric knowledge management concepts and applications |
| title_full | Customer-centric knowledge management [electronic resource] concepts and applications Minwir Mallouh Al-Shammari, editor. |
| title_fullStr | Customer-centric knowledge management [electronic resource] concepts and applications Minwir Mallouh Al-Shammari, editor. |
| title_full_unstemmed | Customer-centric knowledge management [electronic resource] concepts and applications Minwir Mallouh Al-Shammari, editor. |
| title_short | Customer-centric knowledge management |
| title_sort | customer centric knowledge management concepts and applications |
| title_sub | concepts and applications |
| topic | Customer relations. Knowledge management. Relationship marketing. |
| topic_facet | Customer relations. Knowledge management. Relationship marketing. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-089-7 |
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