Quality management for IT services: perspectives on business and process performance
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | , |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
2011.
|
| Schlagworte: | |
| Online-Zugang: | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6 |
| Zusammenfassung: | "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher. |
| Beschreibung: | electronic texts (297 p. : ill.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781616928919 (ebook) |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
Internformat
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| 024 | 7 | |a 10.4018/978-1-61692-889-6 |2 doi | |
| 035 | |a (CaBNVSL)gtp00544822 | ||
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| 245 | 0 | 0 | |a Quality management for IT services |h [electronic resource] |b perspectives on business and process performance |c Claus-Peter Praeg and Dieter Spath, editors. |
| 260 | |a Hershey, Pa. : |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |c 2011. | ||
| 300 | |a electronic texts (297 p. : ill.) : |b digital files. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, Rüdiger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lus̕ Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on title screen (IGI Global, viewed Nov. 15, 2010). | ||
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Information technology |x Quality control. | |
| 653 | |a Alignment of perceptions in service quality | ||
| 653 | |a Application management | ||
| 653 | |a Cloud services | ||
| 653 | |a e-service quality | ||
| 653 | |a Economic aspects of quality of service | ||
| 653 | |a Integration of IT governance frameworks | ||
| 653 | |a IT service processes in a complex environment | ||
| 653 | |a IT service value engineering | ||
| 653 | |a Management of corporate data assets | ||
| 653 | |a Quality management effects | ||
| 700 | 1 | |a Praeg, Claus-Peter |d 1973- | |
| 700 | 1 | |a Spath, Dieter. | |
| 710 | 2 | |a IGI Global. | |
| 776 | 0 | |c (Original) |z 1616928891 |z 9781616928896 |w (DLC) 2010016386 | |
| 856 | 4 | 8 | |u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6 |
| 912 | |a ZDB-98-IGB | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
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| contents | 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, Rüdiger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lus̕ Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg. |
| ctrlnum | (CaBNVSL)gtp00544822 (OCoLC)783232202 |
| dewey-full | 004.068/4 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004.068/4 |
| dewey-search | 004.068/4 |
| dewey-sort | 14.068 14 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
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| id | ZDB-98-IGB-00041786 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:51:48Z |
| institution | BVB |
| isbn | 9781616928919 (ebook) |
| language | English |
| oclc_num | 783232202 |
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| physical | electronic texts (297 p. : ill.) : digital files. Also available in print. |
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| publishDateSearch | 2011 |
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| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |
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| spelling | Quality management for IT services [electronic resource] perspectives on business and process performance Claus-Peter Praeg and Dieter Spath, editors. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2011. electronic texts (297 p. : ill.) : digital files. Includes bibliographical references. 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, Rüdiger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lus̕ Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg. Restricted to subscribers or individual electronic text purchasers. "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Description based on title screen (IGI Global, viewed Nov. 15, 2010). Information technology Management. Information technology Quality control. Alignment of perceptions in service quality Application management Cloud services e-service quality Economic aspects of quality of service Integration of IT governance frameworks IT service processes in a complex environment IT service value engineering Management of corporate data assets Quality management effects Praeg, Claus-Peter 1973- Spath, Dieter. IGI Global. (Original) 1616928891 9781616928896 (DLC) 2010016386 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6 |
| spellingShingle | Quality management for IT services perspectives on business and process performance 1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and integration of IT governance frameworks to support IT management / S. Looso, M. Goeken, W. Johannsen -- 6. Quality-oriented IT service management / Patrick Wild -- 7. Collaborative modelling of ITIL service management processes / Thomas Dressler, Konrad Ege, Rainer Heck, Heiko Klein, Sven Walter -- 8. Continual process improvement based on ITIL and process mining / Kerstin Gerke, Konstantin Petruch, Gerrit Tamm -- 9. Process assessment as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused improvements of IT service processes in a complex environment / G. Herzwurm, W. Pietsch -- 13. Application management / Marc-Oliver Kociemba -- 14. Economic aspects of quality of service for Internet based IT services / Jochen Wulf, Rüdiger Zarnekow -- 15. Alignment of perceptions in information technology service quality / Lus̕ Roses -- 16. Framework for IT service value engineering / Claus-Peter Praeg. Information technology Management. Information technology Quality control. |
| title | Quality management for IT services perspectives on business and process performance |
| title_auth | Quality management for IT services perspectives on business and process performance |
| title_exact_search | Quality management for IT services perspectives on business and process performance |
| title_full | Quality management for IT services [electronic resource] perspectives on business and process performance Claus-Peter Praeg and Dieter Spath, editors. |
| title_fullStr | Quality management for IT services [electronic resource] perspectives on business and process performance Claus-Peter Praeg and Dieter Spath, editors. |
| title_full_unstemmed | Quality management for IT services [electronic resource] perspectives on business and process performance Claus-Peter Praeg and Dieter Spath, editors. |
| title_short | Quality management for IT services |
| title_sort | quality management for it services perspectives on business and process performance |
| title_sub | perspectives on business and process performance |
| topic | Information technology Management. Information technology Quality control. |
| topic_facet | Information technology Management. Information technology Quality control. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6 |
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