Emergent strategies for e-business processes, services, and implications: advancing corporate frameworks
"This book presents a collection of research associated with the emerging e-business technologies and applications, attempting to stimulate the advancement of various e-business frameworks and applications, and to provide future research directions"--Provided by publisher.
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2009.
|
| Schriftenreihe: | Advances in e-business research series.
|
| Schlagworte: | |
| Online-Zugang: | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-154-4 |
| Zusammenfassung: | "This book presents a collection of research associated with the emerging e-business technologies and applications, attempting to stimulate the advancement of various e-business frameworks and applications, and to provide future research directions"--Provided by publisher. |
| Beschreibung: | "Premier reference source"--Cover. |
| Beschreibung: | electronic texts (xxiv, 398 p. : ill.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references (p. 347-386) and index. |
| ISBN: | 1605661554 (ebook) 9781605661551 (ebook) |
| ISSN: | 1935-2700 |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
Internformat
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| 245 | 0 | 0 | |a Emergent strategies for e-business processes, services, and implications |h [electronic resource] |b advancing corporate frameworks |c In Le [editor]. |
| 260 | |a Hershey, Pa. : |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |c c2009. | ||
| 300 | |a electronic texts (xxiv, 398 p. : ill.) : |b digital files. | ||
| 490 | 1 | |a Advances in e-business research series, |x 1935-2700 | |
| 500 | |a "Premier reference source"--Cover. | ||
| 504 | |a Includes bibliographical references (p. 347-386) and index. | ||
| 505 | 0 | |a Preface -- Section I: E-consumer relationship management. 1. Managing the customer relationship / Keith Ward, Erik Rolland, Raymond Patterson -- 2. A new conceptual framework for greater success with integration of E-CRM / Soumaya Letaifa -- 3. Managerial discretion and E-CRM performance / Tim Coltman -- 4. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter. | |
| 505 | 0 | |a Section II: E-business models and strategies. 5. Do mobile CRM services appeal to loyalty program customers? / Veronica Liljander, Pia Polsa, Kim Forsberg -- 6. Developing a global CRM strategy / Michael Shumanov -- 7. Strategic positioning and resource-based thinking / John Gallaugher. | |
| 505 | 0 | |a Section III: E-business management . 8. A tale of e-business models / Savvas Papagiannidis -- 9. Strategic maneuvering in healthcare technology markets / Kirill Yurov -- 10. Complementary role of website in business model development / Olli Kuivalainen -- 11. A Reverse auction-based e-business model for B2C service markets / Tobias Kollmann -- 12. Evolving e-health systems / Denis Caro. | |
| 505 | 0 | |a Section IV: Online consumer behavior. 13. Socio-economic impacts of offshore outsourcing of information technology / Karl Knapp, Sushil Sharma, Kevin King -- 14. Towards theory development for emergent e-business innovations / Indrit Troshani -- 15. An introduction to the management and protection of intellectual property rights / Bill Vassiliadis -- 16. Intelligent contracting / Tagelsir Gasmelseid -- 17. The applicability of network effect theory to low-cost adoption decisions / Jaeki Song, Eric Walden -- 18. An empirical analysis of cellular phone users' convenience perception and its impact on shopping intention in mobile commerce / Wen-Jang Jih -- 19. The effects of system features, perceived risk and benefit, and customer characteristics on online bill paying / Fang He. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | 3 | |a "This book presents a collection of research associated with the emerging e-business technologies and applications, attempting to stimulate the advancement of various e-business frameworks and applications, and to provide future research directions"--Provided by publisher. | |
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Title from PDF t.p. (viewed on May 28, 2010). | ||
| 650 | 0 | |a Electronic commerce. | |
| 653 | |a B2C service markets | ||
| 653 | |a Business model development | ||
| 653 | |a Convergent interviewing | ||
| 653 | |a Customer characteristics | ||
| 653 | |a E-business management | ||
| 653 | |a E-business models | ||
| 653 | |a E-consumer relationship management | ||
| 653 | |a E-CRM analysis | ||
| 653 | |a E-health systems | ||
| 653 | |a E-supply chain management perspective | ||
| 653 | |a Emergent e-business innovations | ||
| 653 | |a Intellectual property rights | ||
| 653 | |a Intelligent contracting | ||
| 653 | |a Managerial discretion and e-CRM performance | ||
| 653 | |a Multi-channel retailing | ||
| 653 | |a Network effect theory | ||
| 653 | |a Offshore outsourcing of information technology | ||
| 653 | |a Online consumer behavior | ||
| 653 | |a Reverse auction-based e-business model | ||
| 653 | |a Theory development | ||
| 700 | 1 | |a Lee, In |d 1958- | |
| 710 | 2 | |a IGI Global. | |
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| 912 | |a ZDB-98-IGB | ||
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| contents | Preface -- Section I: E-consumer relationship management. 1. Managing the customer relationship / Keith Ward, Erik Rolland, Raymond Patterson -- 2. A new conceptual framework for greater success with integration of E-CRM / Soumaya Letaifa -- 3. Managerial discretion and E-CRM performance / Tim Coltman -- 4. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter. Section II: E-business models and strategies. 5. Do mobile CRM services appeal to loyalty program customers? / Veronica Liljander, Pia Polsa, Kim Forsberg -- 6. Developing a global CRM strategy / Michael Shumanov -- 7. Strategic positioning and resource-based thinking / John Gallaugher. Section III: E-business management . 8. A tale of e-business models / Savvas Papagiannidis -- 9. Strategic maneuvering in healthcare technology markets / Kirill Yurov -- 10. Complementary role of website in business model development / Olli Kuivalainen -- 11. A Reverse auction-based e-business model for B2C service markets / Tobias Kollmann -- 12. Evolving e-health systems / Denis Caro. Section IV: Online consumer behavior. 13. Socio-economic impacts of offshore outsourcing of information technology / Karl Knapp, Sushil Sharma, Kevin King -- 14. Towards theory development for emergent e-business innovations / Indrit Troshani -- 15. An introduction to the management and protection of intellectual property rights / Bill Vassiliadis -- 16. Intelligent contracting / Tagelsir Gasmelseid -- 17. The applicability of network effect theory to low-cost adoption decisions / Jaeki Song, Eric Walden -- 18. An empirical analysis of cellular phone users' convenience perception and its impact on shopping intention in mobile commerce / Wen-Jang Jih -- 19. The effects of system features, perceived risk and benefit, and customer characteristics on online bill paying / Fang He. |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-98-IGB-00000330 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:51:47Z |
| institution | BVB |
| isbn | 1605661554 (ebook) 9781605661551 (ebook) |
| issn | 1935-2700 |
| language | English |
| oclc_num | 430984745 |
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| physical | electronic texts (xxiv, 398 p. : ill.) : digital files. Also available in print. |
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| publishDate | 2009 |
| publishDateSearch | 2009 |
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| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |
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| series | Advances in e-business research series. |
| series2 | Advances in e-business research series, |
| spelling | Emergent strategies for e-business processes, services, and implications [electronic resource] advancing corporate frameworks In Le [editor]. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2009. electronic texts (xxiv, 398 p. : ill.) : digital files. Advances in e-business research series, 1935-2700 "Premier reference source"--Cover. Includes bibliographical references (p. 347-386) and index. Preface -- Section I: E-consumer relationship management. 1. Managing the customer relationship / Keith Ward, Erik Rolland, Raymond Patterson -- 2. A new conceptual framework for greater success with integration of E-CRM / Soumaya Letaifa -- 3. Managerial discretion and E-CRM performance / Tim Coltman -- 4. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter. Section II: E-business models and strategies. 5. Do mobile CRM services appeal to loyalty program customers? / Veronica Liljander, Pia Polsa, Kim Forsberg -- 6. Developing a global CRM strategy / Michael Shumanov -- 7. Strategic positioning and resource-based thinking / John Gallaugher. Section III: E-business management . 8. A tale of e-business models / Savvas Papagiannidis -- 9. Strategic maneuvering in healthcare technology markets / Kirill Yurov -- 10. Complementary role of website in business model development / Olli Kuivalainen -- 11. A Reverse auction-based e-business model for B2C service markets / Tobias Kollmann -- 12. Evolving e-health systems / Denis Caro. Section IV: Online consumer behavior. 13. Socio-economic impacts of offshore outsourcing of information technology / Karl Knapp, Sushil Sharma, Kevin King -- 14. Towards theory development for emergent e-business innovations / Indrit Troshani -- 15. An introduction to the management and protection of intellectual property rights / Bill Vassiliadis -- 16. Intelligent contracting / Tagelsir Gasmelseid -- 17. The applicability of network effect theory to low-cost adoption decisions / Jaeki Song, Eric Walden -- 18. An empirical analysis of cellular phone users' convenience perception and its impact on shopping intention in mobile commerce / Wen-Jang Jih -- 19. The effects of system features, perceived risk and benefit, and customer characteristics on online bill paying / Fang He. Restricted to subscribers or individual electronic text purchasers. "This book presents a collection of research associated with the emerging e-business technologies and applications, attempting to stimulate the advancement of various e-business frameworks and applications, and to provide future research directions"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Title from PDF t.p. (viewed on May 28, 2010). Electronic commerce. B2C service markets Business model development Convergent interviewing Customer characteristics E-business management E-business models E-consumer relationship management E-CRM analysis E-health systems E-supply chain management perspective Emergent e-business innovations Intellectual property rights Intelligent contracting Managerial discretion and e-CRM performance Multi-channel retailing Network effect theory Offshore outsourcing of information technology Online consumer behavior Reverse auction-based e-business model Theory development Lee, In 1958- IGI Global. (Original) 1605661546 9781605661544 (DLC) 2008018339 Advances in e-business research series. http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-154-4 |
| spellingShingle | Emergent strategies for e-business processes, services, and implications advancing corporate frameworks Advances in e-business research series. Preface -- Section I: E-consumer relationship management. 1. Managing the customer relationship / Keith Ward, Erik Rolland, Raymond Patterson -- 2. A new conceptual framework for greater success with integration of E-CRM / Soumaya Letaifa -- 3. Managerial discretion and E-CRM performance / Tim Coltman -- 4. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter. Section II: E-business models and strategies. 5. Do mobile CRM services appeal to loyalty program customers? / Veronica Liljander, Pia Polsa, Kim Forsberg -- 6. Developing a global CRM strategy / Michael Shumanov -- 7. Strategic positioning and resource-based thinking / John Gallaugher. Section III: E-business management . 8. A tale of e-business models / Savvas Papagiannidis -- 9. Strategic maneuvering in healthcare technology markets / Kirill Yurov -- 10. Complementary role of website in business model development / Olli Kuivalainen -- 11. A Reverse auction-based e-business model for B2C service markets / Tobias Kollmann -- 12. Evolving e-health systems / Denis Caro. Section IV: Online consumer behavior. 13. Socio-economic impacts of offshore outsourcing of information technology / Karl Knapp, Sushil Sharma, Kevin King -- 14. Towards theory development for emergent e-business innovations / Indrit Troshani -- 15. An introduction to the management and protection of intellectual property rights / Bill Vassiliadis -- 16. Intelligent contracting / Tagelsir Gasmelseid -- 17. The applicability of network effect theory to low-cost adoption decisions / Jaeki Song, Eric Walden -- 18. An empirical analysis of cellular phone users' convenience perception and its impact on shopping intention in mobile commerce / Wen-Jang Jih -- 19. The effects of system features, perceived risk and benefit, and customer characteristics on online bill paying / Fang He. Electronic commerce. |
| title | Emergent strategies for e-business processes, services, and implications advancing corporate frameworks |
| title_auth | Emergent strategies for e-business processes, services, and implications advancing corporate frameworks |
| title_exact_search | Emergent strategies for e-business processes, services, and implications advancing corporate frameworks |
| title_full | Emergent strategies for e-business processes, services, and implications [electronic resource] advancing corporate frameworks In Le [editor]. |
| title_fullStr | Emergent strategies for e-business processes, services, and implications [electronic resource] advancing corporate frameworks In Le [editor]. |
| title_full_unstemmed | Emergent strategies for e-business processes, services, and implications [electronic resource] advancing corporate frameworks In Le [editor]. |
| title_short | Emergent strategies for e-business processes, services, and implications |
| title_sort | emergent strategies for e business processes services and implications advancing corporate frameworks |
| title_sub | advancing corporate frameworks |
| topic | Electronic commerce. |
| topic_facet | Electronic commerce. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-154-4 |
| work_keys_str_mv | AT leein emergentstrategiesforebusinessprocessesservicesandimplicationsadvancingcorporateframeworks AT igiglobal emergentstrategiesforebusinessprocessesservicesandimplicationsadvancingcorporateframeworks |