Verfügbarkeit: Electronic commerce

Electronic commerce: concepts, methodologies, tools and applications

"This collection compiles a critical mass of top research--nearly 300 chapters from upwards of 400 of the world's leading experts--to provide libraries with a landmark, four-volume reference to meet research needs in the many disciplines impacted by these far-reaching topics. This collecti...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Körperschaft:	IGI Global
Weitere Verfasser:	Becker, S. Ann
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2008.
Schlagworte:	Electronic commerce. Applications of E-commerce in government Branding on the Internet Consumer trust in E-commerce Drivers and barriers to online shopping E-business reference models E-commerce and small tourism firms E-commerce taxation issues Evolution of mobile commerce applications Intelligent software agents in E-commerce International E-commerce Internet-based customer collaboration Mobile agent-based auction services Mobile commerce security Mobile handheld devices for mobile commerce Multilingual web sites in global electronic commerce Online consumer behavior and E-commerce strategies Personalization of web services Public sector E-commerce Secure agent for E-commerce applications Semantic web support for customer services Trust in business-to-business E-commerce Trust in virtual enterprises Unlocking E-customer loyalty Web design and E-commerce Web initiatives and E-commerce strategy Web site quality and usability in E-commerce
Online-Zugang:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-943-4
Zusammenfassung:	"This collection compiles a critical mass of top research--nearly 300 chapters from upwards of 400 of the world's leading experts--to provide libraries with a landmark, four-volume reference to meet research needs in the many disciplines impacted by these far-reaching topics. This collection covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies"--Provided by publisher.
Beschreibung:	"Premier reference source".
Beschreibung:	electronic texts (lxvi, 2301 p. : ill.) : digital files. Also available in print.
Format:	Mode of access: World Wide Web.
Bibliographie:	Includes bibliographical references and index.
ISBN:	1599049449 (e-books) 9781599049441 (e-books)
Zugangseinschränkungen:	Restricted to subscribers or individual electronic text purchasers.

Internformat

MARC


LEADER	00000nam a2200000 a 4500
001	ZDB-98-IGB-00000321
003	IGIG
005	20100606233848.0
006	m e d
007	cr \|\|\|\|\|\|\|\|\|\|\|
008	100520s2008 paua ob 001 0 eng d
010			\|z 2007039618
020			\|a 1599049449 (e-books)
020			\|a 9781599049441 (e-books)
020			\|z 1599049430 (hardcover)
020			\|z 9781599049434 (hardcover)
024	7		\|a 10.4018/978-1-59904-943-4 \|2 doi
035			\|a (CaBNVSL)gtp00540284
035			\|a (OCoLC)550481801
040			\|a DLC \|c DLC \|d CaBNVSL
050		4	\|a HF5548.32 \|b .E356 2008e
082	7		\|a 658.8/72 \|2 22
245	0	0	\|a Electronic commerce \|h [electronic resource] \|b concepts, methodologies, tools and applications \|c [edited by] S. Ann Becker.
260			\|a Hershey, Pa. : \|b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), \|c c2008.
300			\|a electronic texts (lxvi, 2301 p. : ill.) : \|b digital files.
500			\|a "Premier reference source".
504			\|a Includes bibliographical references and index.
505	0		\|a 1. History of e-commerce / Yan Tian, Concetta Stewart -- 2. B2B e-business / Robert Mockler, Dorothy Dologite, Marc Gartenfeld -- 3. International e-commerce / Magdi Kamel -- 4. Public sector E-commerce / Christopher Reddick -- 5. Branding on the Internet / Mary Roberts, Eric Schwaab -- 6. Evolution of trust in business-to-business e-commerce / Pauline Ratnasingham -- 7. An overview of e-commerce security and critical issues for developing countries / Pierre Tiako -- 8. Getting customers online / Reima Suomi -- 9. Deception in electronic goods and services / Neil Rowe -- 10. Understanding consumer reactions to offshore outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- 11. Unlocking e-customer loyalty / Alvin Yeo, Michael Chiam -- 12. Web initiatives and e-commerce strategy / Ron Craig -- 13. Mobile e-commerce as a strategic imperative for the new economy / Mahesh Raisinghani -- 14. Different types of business-to-business integration / Frank Goethals, Jacgues Vandenbulcke, Wilfried Lemahieu, Monique Snoeck -- 15. Mobile handheld devices for mobile commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, Chung-wei Lee.
505	0		\|a 113. Virtual communities in banking customer retention / Dimitris Dardaras, Bill Karakostas -- 114. Consortium agreement template for virtual enterprises / José Carvalho, Nuno Moreira, Luís Pires -- 115. Electronic commerce adoption barriers in small to medium-sized enterprises (SMEs) in developed and developing countries / Mitra Kartiwi, Robert MacGregor -- 116. E-commerce and small tourism firms / Patrice Braun -- 117. Obstacles to SMEs for e-adoption in the Asia Pacific region / Sushil Sharma, Nilmini Wickramasinghe -- 118. Mobile commerce in South Africa / Anesh Singh -- 119. Outsourcing information technology / James Hoffman, Eric Walden, Mark Hoelscher -- 120. Personas of e-commerce adoption in small businesses in New Zealand / Nabeel Al-Qirim -- 121. Virtualization as a process of transformation of small and medium enterprises (SMEs) in the global virtual organization / Jerzy Kisielnicki -- 122. Patents and standards in the ICT sector / Aura Soininen -- 123. Jurisdiction in B2C E-commerce dispute within European Union / Ong Eang -- 124. Offshore outsourcing / Purva Kansal, Amit Kaushik -- 125. Online advertising fraud / Robert Owen -- 126. The role of managerial attitudes in the adoption of technological innovations / March To, Eric Ngai -- 127. E-Commerce as knowledge management / Rachel McLean, Nigel Blackie -- 128. Corporate strategies in a digital world / Purva Kansal, Keshni Arora -- 129. Management considerations for B2B online exchanges / Norm Archer.
505	0		\|a 130. Opportunities and challenges for B2B manufacturing firms / Esko Penttinen, Timo Saarinen -- 131. Customer goals online / Thomas Porter -- 132. Customer relationship management (CRM) metrics - What's the holdup? / Timothy Shea, Ahern Brown, D. White, Catherine Curran-Kelly, Michael Griffin -- 133. Customer relationship management- a strategy for success in electronic commerce / Nils Madeja, Detlef Schoder -- 134. Drivers and barriers to online shopping / Francesca Riley, Daniele Scarpi, Angelo Manaresi -- 135. Experiencing quality / Kyle Murray -- 136. Mobile camera phones: dealing with privacy, harrassment, and spying/surveillance concerns / Christopher Abood -- 137. Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction / Su-Fang Lee, Wen-Jang Jih, Shyh-Rong Fang -- 138. Business information integration from XML and relational databases sources / Ana Fermoso Garcia, Roberto Berjón Gallinas -- 139. Implementation management of an e-commerce-enabled enterprise information system / Joseph Sarkis, R. Sundarraj -- 140. Leveraging what your company really knows / Donald Marchand, Amy Hykes -- 141. Staffing electronic commerce projects / Fred Niederman, Xiaorui Hu -- 142. Women and social capital networks in the IT workforce / Allison Morgan, Eileen Trauth -- 143. Virtual enterprises' accounting difficulties / Panayiotis Tahinakis John Muylonakis, Nicolaos kProtogeros, Dimitrios Ginoglou -- 144. A contigency theory for online customer retention / Mohamed Khalifa, Moez Limayem, Vanessa Liu.
505	0		\|a 145. An empirical examination of customer perceptions of mobile advertising / Su-Fang Lee, Yuan-Cheng Tsai, Wen-Jang Jih -- 146. Delivering superior customer perceived value in the context of network effects / Fan-Chen Tseng, Ching-I Teng, David Chiang -- 147. Internet-based customer collaboration / Ulrike Schultze, Anita Bhappu -- 148. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter -- 149. Mobile phone customer type discrimination via stochastic gradient boosting / Dan Steinberg, Mikhaylo Golovnya, Nicholas Cardell -- 150. Innovation and B2B e-commerce / Steve New -- 151. Partnering for perfection / Qizhi Dai, Robert Kauffman -- 152. E-business models in B2B / Mahesh Raisinghani, Turan Melemez, Lijie Zou, Chris Paslowski, Irma Kikvidze, Susanne Taha, Klaus Simons -- 153. Using web services in business-to-business integration / Frank Goethals, Jacques Vandenbulcke, Wilfried Lemahieu -- 154. An interventionist approach to e-commerce implementation in SMEs / David Tucker, Anthony Lafferty -- 155. Challenges for deploying web services-based e-business systems in SMEs / Ranjit Bose, Vijayan Suumaran -- 156. Intrusion detection and vulnerability analysis of mobile commerce platform / Changhua Zhu, Changxing Pei -- 157. E-commerce taxation issues / Mahesh Raisinghani -- 158. Critical success factors of web-based e-service / Sang Lee, Teuta Cata.
505	0		\|a 159. The definition dilemma of e-commerce / Aileen Cater-Steel, Shelly Grist -- 160. Expanding e-commerce into e-ducation / Kirk St. Amant -- 161. Personalization of web services / Zakaria Maamar, Soraya Mostéfaoui, Qusay Mahmoud, Ghita Mostéfaoui Djamal Benslimane -- 162. B2C success at Wishlist.com / Delyth Samuel, Danny Samson -- 163. E-health dot-coms' critical success factors / Abrams O'Byuonge, Leida Chen -- 164. Electronic word-of-mouth / Ronald Goldsmith -- 165. Location-based services in mobile communications industry / Christopher Ververidis, George Polyzos -- 166. Future of small business E-commerce / Simpson Poon -- 167. It's an M-world after all / Nikhilesh Dholakia, Morten Rask, Ruby Dholakia -- 168. Next generation B2B commerce using software agents / Kaushal Chari, Saravanan Seshadri -- 169. E-commerce standards / Stephen Hawk, Weijun Zheng -- 170. Business networking with web services / Diego Ferreira -- 171. The virtual agency as a new force in the promotions industry / R. Finney, Angeline Close -- 172. Classification of 3G mobile phone customers / Ankur Jain, Lalit Wangikar, Martin Ahrens, Ranjan Rao, Suddha Kundu, Sutirtha Ghosh -- 173. The impact of RFID technology on a firm's customer capital / Luiz Joia -- 174. France / Pierre Vialle, Olivier Epinette -- 175. Spreading use of digital cash / Yutaka Kurihara -- 176. Web services and B2B collaboration / Susy Chan, Vince Kellen.
505	0		\|a 16. A generic internet trading framework for online auctions / Dong-Qing Yao, Haiying Qiao, Haibing Qiao -- 17. E-business reference models / Vojislav Misic J. Zhao -- 18. Business process and workflow modeling in web services / Vincent Yen -- 19. Electronic business models design for public-private partnerships / Euripidis Loukis, Elena Tavlaki -- 20. The role of business models in developing business networks / Jukka Heikkila, Marikka Heikkila, Markku Tinnila -- 21. Virtual community models in relation to e-business models / Lee Shan, Juliana Sutanto, Atreyi Kankanhalli, Bernard Tan -- 22. Open source software business models and customer involvement economics / Christoph Langdon, Alexander Hars -- 23. Interface design issues for mobile commerce / Susy Chan, Xiaowen Fang -- 24. User-centered design and marketing / Thomas Porter -- 25. Web design and E-commerce / Xiaoni Zhang, Margaret Myers -- 26. XML schema integration and E-commerce / Kalpdrum Passi, Louise Lane, Sanjay Madria, Mukesh Mohania -- 27. Mobile commerce security and payment methods / Chung-wei Lee, Weidong Kou, Wen-Chen Hu -- 28. Multi-party micro-payment for mobile commerce / Jianming Zhu, Jianfeng Ma -- 29. Perceived risk, the internet shopping experience and online purchasing behavior / Bill Doolin, Stuart Dillon, Fiona Thompson, James Corner -- 30. Adaptive virtual reality shopping malls / George Lepouras, Costas Vassilakis -- 31. Signals of trustworthiness in E-commerce / Kathryn Kimery, Mary McCord.
505	0		\|a 33. Customer perceptions toward mobile games delivered via the wireless application protocol / Clarry Shchiglik, Stuart Barnes, Eusebio Scornavacca -- 34. Evaluating the usability and content usefulness of web sites / Shahizan Hassan, Feng Li -- 35. Developing intelligent semantic web services / Sam Lee -- 36. Secure agent for E-commerce applications / Sheng-Uei Guan -- 37. Classifying B2B inter-organizational information systems / Ilyoo Hong -- 38. Constructing a globalized E-commerce site / Tom Chan -- 39. Mobile agent-based auction services / Sheng-Uei Guan -- 40. Secure identity management in a service-based E-learning environment / Gottfried Vossen, Peter Westerkamp -- 41. Understanding the development of free E-commerce/E-business software / Walt Scacchi -- 42. Mobile commerce multimedia messaging peer / Kin Yow, Nitin Mittal -- 43. Structure evolution of B2B enterprise networks / Kevin Zhao, Michael Shaw, Mu Xia, Chandrasekar Subramaniam -- 44. BSC-based framework for E-business strategy / Fen Wang, Guisseppi Forgionne -- 45. Intelligent software agents in E-commerce / Mahesh Raisinghani, Christopher Klassen, Lawrence Schkade -- 46. Software agents in E-commerce systems / Juergen Seitz -- 47. Semantics for E-commerce applications / Jorge Cardoso -- 48. Semantic web support for customer services / Quan Tho, Hui Cheung, A. Fong -- 49. Integrating semantic web technology, web services, and workflow modeling / John Krogstie, Csaba Veres, Guttorm Sindre.
505	0		\|a 50. Enterprise information systems and B2B E-commerce / C. Baker -- 51. Distributed workflow management based on UML and web services / Andrea De Lucia, Rita Francese, Guiseppe Scanniello -- 52. A development environment for customer-oriented web business / Choongseok Lee, Woojong Suh, Heeseok Lee -- 53. Extending Apache Axis for monitoring of web service offerings / Vladimir Tosic, Wei Ma, Babak Pagurek, Bernard Pagurek, Hanan Lutfiyya -- 54. RFID in the retail supply chain / Claudia Loebecke -- 55. Incorporating commercial space technology into mobile services / Phillip Olla -- 56. Business process analysis / Jesús Fisteus, Carlos Kloos -- 57. An intelligent knowledge-based multi-agent architecture for collaboration (IKMAC) in B2B e-marketplaces / Rahul Singh, Lakshmi Iyer, Al Salam -- 58. An agent-based information technology architecture for mass customized markets / Manoochehr Ghiassi, Cosimo Spera -- 59. Comparison-shopping agents and online small business / Yun Wan -- 60. Negative effects of advertising techniques in electronic commerce / Yuan Gao, Marios Koufaris, Robert Ducoffe -- 61. An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process / YongKi Yoon, Kun Im -- 62. Broadband solutions for residential customers / Mariana Hentea -- 63. Electronic commerce technologies management / Shawren Singh -- 64. M-commerce opportunities / Pouwan Lei.
505	0		\|a 65. Virtual concept use in the construction industry / O. Barima -- 66. Evolution of mobile commerce applications / George Lalopoulos, Ioannis Chochliouros, Anastasia Spiliopoulou-Chochliourou -- 67. Applications of e-commerce in government / Genie Stowers -- 68. E-commerce and mobile commerce application adoptions / Charlie Chen, Samuel Yang -- 69. B2B E-commerce infrastructure success factors for small companies in developing economies / Murray Jennex, Don Amoroso, Olayele Adelakun -- 70. Dynamic planning models for E-business strategy / Janice Burn, Colin Ash -- 71. Interorganizational relationships in the context of SMEs' B2B E-commerce / Assion Lawson-Body, Timothy O'Keefe -- 72. Mobile commerce applications and adoption / Krassie Petrova -- 73. Mobile telecommunications and M-commerce applications / Clarence Tan, Tiok-Woo Teo -- 74. Special features of mobile advertising and their utilization / Jari Sao, Jaana Tahtinen -- 75. Using mobile devices for electronic commerce / Raul Herbster, Hyggo Almeida, Angelo Perkusich -- 76. Exploring trust building mechanisms in global B2B electronic markets / Ana del Aguila-Obra, Antonio Padilla-Melendez -- 77. Secure multicast for mobile commerce applications / Mohamed Eltoweissy, Sushil Jajodia, Ravi Mukkamala -- 78. Web services security in E-business / Wei-Chuen Yau, G. S. V. Radha Krishna Rao -- 79. Web site quality and usability in E-commerce / Mei Cao, Qingyu Zhang.
505	0		\|a 80. Web services vs. ebXML / Yuhong Yan, Matthias Klein -- 81. Interoperability middleware for federated business services in Web-Pilarcos / Lea Kutvonen, Toni Ruokolainen, Janne Metso -- 82. Finding e-service offerings by computer-supported customer need reasoning / Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele, Andrei Morch -- 83. Applying mobility in the workforce / Bradley Johnstone, Khimji Vaghjiani -- 84. Innovation link between organization knowledge and customer knowledge / Helen Mitchell -- 85. Personalization and customer satisfaction in mobile commerce / HY Hsu, Songpol Kulviwat -- 86. Serving customers in a hybrid world / Claas Mulle-Lankenau, Kai Wehmeyer, Stefan Klein -- 87. The client-supplier E-relationship management / Marco Tagliavini, Elisa Ghiringhelli -- 88. Business models in open source software value creation / Marko Seppänen, Nina Helander, Saku Mäkinen - 89. The value of search engine optimization / Ross Malaga -- 90. eBay's dominance in internet auctions / Sangin Park -- 91. E-marketplace regression of National Trucking Exchange / Hope Koch -- 92. Using failure to develop a successful business / Ron Craig -- 93. Globalization and E-Commerce / John Sagi, Elias Carayanis, Subhasish Dasgupta, Gary Thomas -- 94. Global implications of E-commerce tool and artefact creation / Deborah Bunker -- 95. Multilingual Electronic Commerce in a Global Economy / Aryya Gangopadhyay, Zhensen Huang.
505	0		\|a 96. Multilingual web sites in global electronic commerce / Shaoyi He -- 97. Strategies of E-commerce business value optimization / Ada Scupola -- 98. Enhancing customer service operations in e-business / David Barnes, Matthew Hinton, Suzanne Mieczkowska -- 99. Interactivity and amusement in electronic commerce / Yuan Gao -- 100. Supporting communities of practice in the electronic commerce world / Charlene Dykman -- 101. The potential of B2B commerce for competitive advantage / Ronan McIvor, Paul Humphreys -- 102. Trust in B2B E-commerce virtual communities / Eric Turner -- 103. Entrepreneur behaviors on e-commerce security / Michael Kyobe -- 104. Consumer trust in e-commerce / Benoit Jeanson, John Ingham -- 105. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 106. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 107. Enhancing competitiveness of B2B and B2C e-commerce / Henry Aigbedo -- 108. Community customers / Jeroen Hoppenbrouwers -- 109. Customer perspective of CRM systems / Shan Pan -- 110. Providing value to customers in e-commerce environments / Shailey Minocha -- 111. The affective and cognitive impacts of perceived touch on online customers' intention to return in the web-based eCRM environment / Hong-Mei Chen, Qimei Chen, Rick Kazman -- 112. The importance of ease of use, usefulness, and trust to online consumers / Donna Weaver McCloskey.
506			\|a Restricted to subscribers or individual electronic text purchasers.
520			\|a "This collection compiles a critical mass of top research--nearly 300 chapters from upwards of 400 of the world's leading experts--to provide libraries with a landmark, four-volume reference to meet research needs in the many disciplines impacted by these far-reaching topics. This collection covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies"--Provided by publisher.
530			\|a Also available in print.
538			\|a Mode of access: World Wide Web.
650		0	\|a Electronic commerce.
653			\|a Applications of E-commerce in government
653			\|a Branding on the Internet
653			\|a Consumer trust in E-commerce
653			\|a Drivers and barriers to online shopping
653			\|a E-business reference models
653			\|a E-commerce and small tourism firms
653			\|a E-commerce taxation issues
653			\|a Evolution of mobile commerce applications
653			\|a Intelligent software agents in E-commerce
653			\|a International E-commerce
653			\|a Internet-based customer collaboration
653			\|a Mobile agent-based auction services
653			\|a Mobile commerce security
653			\|a Mobile handheld devices for mobile commerce
653			\|a Multilingual web sites in global electronic commerce
653			\|a Online consumer behavior and E-commerce strategies
653			\|a Personalization of web services
653			\|a Public sector E-commerce
653			\|a Secure agent for E-commerce applications
653			\|a Semantic web support for customer services
653			\|a Trust in business-to-business E-commerce
653			\|a Trust in virtual enterprises
653			\|a Unlocking E-customer loyalty
653			\|a Web design and E-commerce
653			\|a Web initiatives and E-commerce strategy
653			\|a Web site quality and usability in E-commerce
700	1		\|a Becker, S. Ann.
710	2		\|a IGI Global.
856	4	8	\|u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-943-4
912			\|a ZDB-98-IGB
049			\|a DE-863

Datensatz im Suchindex

DE-BY-FWS_katkey	ZDB-98-IGB-00000321
_version_	1816797074461556737
adam_text
any_adam_object
author2	Becker, S. Ann
author2_role
author2_variant	s a b sa sab
author_corporate	IGI Global
author_corporate_role
author_facet	Becker, S. Ann IGI Global
author_sort	Becker, S. Ann
building	Verbundindex
bvnumber	localFWS
callnumber-first	H - Social Science
callnumber-label	HF5548
callnumber-raw	HF5548.32 .E356 2008e
callnumber-search	HF5548.32 .E356 2008e
callnumber-sort	HF 45548.32 E356 42008E
callnumber-subject	HF - Commerce
collection	ZDB-98-IGB
contents	1. History of e-commerce / Yan Tian, Concetta Stewart -- 2. B2B e-business / Robert Mockler, Dorothy Dologite, Marc Gartenfeld -- 3. International e-commerce / Magdi Kamel -- 4. Public sector E-commerce / Christopher Reddick -- 5. Branding on the Internet / Mary Roberts, Eric Schwaab -- 6. Evolution of trust in business-to-business e-commerce / Pauline Ratnasingham -- 7. An overview of e-commerce security and critical issues for developing countries / Pierre Tiako -- 8. Getting customers online / Reima Suomi -- 9. Deception in electronic goods and services / Neil Rowe -- 10. Understanding consumer reactions to offshore outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- 11. Unlocking e-customer loyalty / Alvin Yeo, Michael Chiam -- 12. Web initiatives and e-commerce strategy / Ron Craig -- 13. Mobile e-commerce as a strategic imperative for the new economy / Mahesh Raisinghani -- 14. Different types of business-to-business integration / Frank Goethals, Jacgues Vandenbulcke, Wilfried Lemahieu, Monique Snoeck -- 15. Mobile handheld devices for mobile commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, Chung-wei Lee. 113. Virtual communities in banking customer retention / Dimitris Dardaras, Bill Karakostas -- 114. Consortium agreement template for virtual enterprises / José Carvalho, Nuno Moreira, Luís Pires -- 115. Electronic commerce adoption barriers in small to medium-sized enterprises (SMEs) in developed and developing countries / Mitra Kartiwi, Robert MacGregor -- 116. E-commerce and small tourism firms / Patrice Braun -- 117. Obstacles to SMEs for e-adoption in the Asia Pacific region / Sushil Sharma, Nilmini Wickramasinghe -- 118. Mobile commerce in South Africa / Anesh Singh -- 119. Outsourcing information technology / James Hoffman, Eric Walden, Mark Hoelscher -- 120. Personas of e-commerce adoption in small businesses in New Zealand / Nabeel Al-Qirim -- 121. Virtualization as a process of transformation of small and medium enterprises (SMEs) in the global virtual organization / Jerzy Kisielnicki -- 122. Patents and standards in the ICT sector / Aura Soininen -- 123. Jurisdiction in B2C E-commerce dispute within European Union / Ong Eang -- 124. Offshore outsourcing / Purva Kansal, Amit Kaushik -- 125. Online advertising fraud / Robert Owen -- 126. The role of managerial attitudes in the adoption of technological innovations / March To, Eric Ngai -- 127. E-Commerce as knowledge management / Rachel McLean, Nigel Blackie -- 128. Corporate strategies in a digital world / Purva Kansal, Keshni Arora -- 129. Management considerations for B2B online exchanges / Norm Archer. 130. Opportunities and challenges for B2B manufacturing firms / Esko Penttinen, Timo Saarinen -- 131. Customer goals online / Thomas Porter -- 132. Customer relationship management (CRM) metrics - What's the holdup? / Timothy Shea, Ahern Brown, D. White, Catherine Curran-Kelly, Michael Griffin -- 133. Customer relationship management- a strategy for success in electronic commerce / Nils Madeja, Detlef Schoder -- 134. Drivers and barriers to online shopping / Francesca Riley, Daniele Scarpi, Angelo Manaresi -- 135. Experiencing quality / Kyle Murray -- 136. Mobile camera phones: dealing with privacy, harrassment, and spying/surveillance concerns / Christopher Abood -- 137. Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction / Su-Fang Lee, Wen-Jang Jih, Shyh-Rong Fang -- 138. Business information integration from XML and relational databases sources / Ana Fermoso Garcia, Roberto Berjón Gallinas -- 139. Implementation management of an e-commerce-enabled enterprise information system / Joseph Sarkis, R. Sundarraj -- 140. Leveraging what your company really knows / Donald Marchand, Amy Hykes -- 141. Staffing electronic commerce projects / Fred Niederman, Xiaorui Hu -- 142. Women and social capital networks in the IT workforce / Allison Morgan, Eileen Trauth -- 143. Virtual enterprises' accounting difficulties / Panayiotis Tahinakis John Muylonakis, Nicolaos kProtogeros, Dimitrios Ginoglou -- 144. A contigency theory for online customer retention / Mohamed Khalifa, Moez Limayem, Vanessa Liu. 145. An empirical examination of customer perceptions of mobile advertising / Su-Fang Lee, Yuan-Cheng Tsai, Wen-Jang Jih -- 146. Delivering superior customer perceived value in the context of network effects / Fan-Chen Tseng, Ching-I Teng, David Chiang -- 147. Internet-based customer collaboration / Ulrike Schultze, Anita Bhappu -- 148. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter -- 149. Mobile phone customer type discrimination via stochastic gradient boosting / Dan Steinberg, Mikhaylo Golovnya, Nicholas Cardell -- 150. Innovation and B2B e-commerce / Steve New -- 151. Partnering for perfection / Qizhi Dai, Robert Kauffman -- 152. E-business models in B2B / Mahesh Raisinghani, Turan Melemez, Lijie Zou, Chris Paslowski, Irma Kikvidze, Susanne Taha, Klaus Simons -- 153. Using web services in business-to-business integration / Frank Goethals, Jacques Vandenbulcke, Wilfried Lemahieu -- 154. An interventionist approach to e-commerce implementation in SMEs / David Tucker, Anthony Lafferty -- 155. Challenges for deploying web services-based e-business systems in SMEs / Ranjit Bose, Vijayan Suumaran -- 156. Intrusion detection and vulnerability analysis of mobile commerce platform / Changhua Zhu, Changxing Pei -- 157. E-commerce taxation issues / Mahesh Raisinghani -- 158. Critical success factors of web-based e-service / Sang Lee, Teuta Cata. 159. The definition dilemma of e-commerce / Aileen Cater-Steel, Shelly Grist -- 160. Expanding e-commerce into e-ducation / Kirk St. Amant -- 161. Personalization of web services / Zakaria Maamar, Soraya Mostéfaoui, Qusay Mahmoud, Ghita Mostéfaoui Djamal Benslimane -- 162. B2C success at Wishlist.com / Delyth Samuel, Danny Samson -- 163. E-health dot-coms' critical success factors / Abrams O'Byuonge, Leida Chen -- 164. Electronic word-of-mouth / Ronald Goldsmith -- 165. Location-based services in mobile communications industry / Christopher Ververidis, George Polyzos -- 166. Future of small business E-commerce / Simpson Poon -- 167. It's an M-world after all / Nikhilesh Dholakia, Morten Rask, Ruby Dholakia -- 168. Next generation B2B commerce using software agents / Kaushal Chari, Saravanan Seshadri -- 169. E-commerce standards / Stephen Hawk, Weijun Zheng -- 170. Business networking with web services / Diego Ferreira -- 171. The virtual agency as a new force in the promotions industry / R. Finney, Angeline Close -- 172. Classification of 3G mobile phone customers / Ankur Jain, Lalit Wangikar, Martin Ahrens, Ranjan Rao, Suddha Kundu, Sutirtha Ghosh -- 173. The impact of RFID technology on a firm's customer capital / Luiz Joia -- 174. France / Pierre Vialle, Olivier Epinette -- 175. Spreading use of digital cash / Yutaka Kurihara -- 176. Web services and B2B collaboration / Susy Chan, Vince Kellen. 16. A generic internet trading framework for online auctions / Dong-Qing Yao, Haiying Qiao, Haibing Qiao -- 17. E-business reference models / Vojislav Misic J. Zhao -- 18. Business process and workflow modeling in web services / Vincent Yen -- 19. Electronic business models design for public-private partnerships / Euripidis Loukis, Elena Tavlaki -- 20. The role of business models in developing business networks / Jukka Heikkila, Marikka Heikkila, Markku Tinnila -- 21. Virtual community models in relation to e-business models / Lee Shan, Juliana Sutanto, Atreyi Kankanhalli, Bernard Tan -- 22. Open source software business models and customer involvement economics / Christoph Langdon, Alexander Hars -- 23. Interface design issues for mobile commerce / Susy Chan, Xiaowen Fang -- 24. User-centered design and marketing / Thomas Porter -- 25. Web design and E-commerce / Xiaoni Zhang, Margaret Myers -- 26. XML schema integration and E-commerce / Kalpdrum Passi, Louise Lane, Sanjay Madria, Mukesh Mohania -- 27. Mobile commerce security and payment methods / Chung-wei Lee, Weidong Kou, Wen-Chen Hu -- 28. Multi-party micro-payment for mobile commerce / Jianming Zhu, Jianfeng Ma -- 29. Perceived risk, the internet shopping experience and online purchasing behavior / Bill Doolin, Stuart Dillon, Fiona Thompson, James Corner -- 30. Adaptive virtual reality shopping malls / George Lepouras, Costas Vassilakis -- 31. Signals of trustworthiness in E-commerce / Kathryn Kimery, Mary McCord. 33. Customer perceptions toward mobile games delivered via the wireless application protocol / Clarry Shchiglik, Stuart Barnes, Eusebio Scornavacca -- 34. Evaluating the usability and content usefulness of web sites / Shahizan Hassan, Feng Li -- 35. Developing intelligent semantic web services / Sam Lee -- 36. Secure agent for E-commerce applications / Sheng-Uei Guan -- 37. Classifying B2B inter-organizational information systems / Ilyoo Hong -- 38. Constructing a globalized E-commerce site / Tom Chan -- 39. Mobile agent-based auction services / Sheng-Uei Guan -- 40. Secure identity management in a service-based E-learning environment / Gottfried Vossen, Peter Westerkamp -- 41. Understanding the development of free E-commerce/E-business software / Walt Scacchi -- 42. Mobile commerce multimedia messaging peer / Kin Yow, Nitin Mittal -- 43. Structure evolution of B2B enterprise networks / Kevin Zhao, Michael Shaw, Mu Xia, Chandrasekar Subramaniam -- 44. BSC-based framework for E-business strategy / Fen Wang, Guisseppi Forgionne -- 45. Intelligent software agents in E-commerce / Mahesh Raisinghani, Christopher Klassen, Lawrence Schkade -- 46. Software agents in E-commerce systems / Juergen Seitz -- 47. Semantics for E-commerce applications / Jorge Cardoso -- 48. Semantic web support for customer services / Quan Tho, Hui Cheung, A. Fong -- 49. Integrating semantic web technology, web services, and workflow modeling / John Krogstie, Csaba Veres, Guttorm Sindre. 50. Enterprise information systems and B2B E-commerce / C. Baker -- 51. Distributed workflow management based on UML and web services / Andrea De Lucia, Rita Francese, Guiseppe Scanniello -- 52. A development environment for customer-oriented web business / Choongseok Lee, Woojong Suh, Heeseok Lee -- 53. Extending Apache Axis for monitoring of web service offerings / Vladimir Tosic, Wei Ma, Babak Pagurek, Bernard Pagurek, Hanan Lutfiyya -- 54. RFID in the retail supply chain / Claudia Loebecke -- 55. Incorporating commercial space technology into mobile services / Phillip Olla -- 56. Business process analysis / Jesús Fisteus, Carlos Kloos -- 57. An intelligent knowledge-based multi-agent architecture for collaboration (IKMAC) in B2B e-marketplaces / Rahul Singh, Lakshmi Iyer, Al Salam -- 58. An agent-based information technology architecture for mass customized markets / Manoochehr Ghiassi, Cosimo Spera -- 59. Comparison-shopping agents and online small business / Yun Wan -- 60. Negative effects of advertising techniques in electronic commerce / Yuan Gao, Marios Koufaris, Robert Ducoffe -- 61. An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process / YongKi Yoon, Kun Im -- 62. Broadband solutions for residential customers / Mariana Hentea -- 63. Electronic commerce technologies management / Shawren Singh -- 64. M-commerce opportunities / Pouwan Lei. 65. Virtual concept use in the construction industry / O. Barima -- 66. Evolution of mobile commerce applications / George Lalopoulos, Ioannis Chochliouros, Anastasia Spiliopoulou-Chochliourou -- 67. Applications of e-commerce in government / Genie Stowers -- 68. E-commerce and mobile commerce application adoptions / Charlie Chen, Samuel Yang -- 69. B2B E-commerce infrastructure success factors for small companies in developing economies / Murray Jennex, Don Amoroso, Olayele Adelakun -- 70. Dynamic planning models for E-business strategy / Janice Burn, Colin Ash -- 71. Interorganizational relationships in the context of SMEs' B2B E-commerce / Assion Lawson-Body, Timothy O'Keefe -- 72. Mobile commerce applications and adoption / Krassie Petrova -- 73. Mobile telecommunications and M-commerce applications / Clarence Tan, Tiok-Woo Teo -- 74. Special features of mobile advertising and their utilization / Jari Sao, Jaana Tahtinen -- 75. Using mobile devices for electronic commerce / Raul Herbster, Hyggo Almeida, Angelo Perkusich -- 76. Exploring trust building mechanisms in global B2B electronic markets / Ana del Aguila-Obra, Antonio Padilla-Melendez -- 77. Secure multicast for mobile commerce applications / Mohamed Eltoweissy, Sushil Jajodia, Ravi Mukkamala -- 78. Web services security in E-business / Wei-Chuen Yau, G. S. V. Radha Krishna Rao -- 79. Web site quality and usability in E-commerce / Mei Cao, Qingyu Zhang. 80. Web services vs. ebXML / Yuhong Yan, Matthias Klein -- 81. Interoperability middleware for federated business services in Web-Pilarcos / Lea Kutvonen, Toni Ruokolainen, Janne Metso -- 82. Finding e-service offerings by computer-supported customer need reasoning / Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele, Andrei Morch -- 83. Applying mobility in the workforce / Bradley Johnstone, Khimji Vaghjiani -- 84. Innovation link between organization knowledge and customer knowledge / Helen Mitchell -- 85. Personalization and customer satisfaction in mobile commerce / HY Hsu, Songpol Kulviwat -- 86. Serving customers in a hybrid world / Claas Mulle-Lankenau, Kai Wehmeyer, Stefan Klein -- 87. The client-supplier E-relationship management / Marco Tagliavini, Elisa Ghiringhelli -- 88. Business models in open source software value creation / Marko Seppänen, Nina Helander, Saku Mäkinen - 89. The value of search engine optimization / Ross Malaga -- 90. eBay's dominance in internet auctions / Sangin Park -- 91. E-marketplace regression of National Trucking Exchange / Hope Koch -- 92. Using failure to develop a successful business / Ron Craig -- 93. Globalization and E-Commerce / John Sagi, Elias Carayanis, Subhasish Dasgupta, Gary Thomas -- 94. Global implications of E-commerce tool and artefact creation / Deborah Bunker -- 95. Multilingual Electronic Commerce in a Global Economy / Aryya Gangopadhyay, Zhensen Huang. 96. Multilingual web sites in global electronic commerce / Shaoyi He -- 97. Strategies of E-commerce business value optimization / Ada Scupola -- 98. Enhancing customer service operations in e-business / David Barnes, Matthew Hinton, Suzanne Mieczkowska -- 99. Interactivity and amusement in electronic commerce / Yuan Gao -- 100. Supporting communities of practice in the electronic commerce world / Charlene Dykman -- 101. The potential of B2B commerce for competitive advantage / Ronan McIvor, Paul Humphreys -- 102. Trust in B2B E-commerce virtual communities / Eric Turner -- 103. Entrepreneur behaviors on e-commerce security / Michael Kyobe -- 104. Consumer trust in e-commerce / Benoit Jeanson, John Ingham -- 105. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 106. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 107. Enhancing competitiveness of B2B and B2C e-commerce / Henry Aigbedo -- 108. Community customers / Jeroen Hoppenbrouwers -- 109. Customer perspective of CRM systems / Shan Pan -- 110. Providing value to customers in e-commerce environments / Shailey Minocha -- 111. The affective and cognitive impacts of perceived touch on online customers' intention to return in the web-based eCRM environment / Hong-Mei Chen, Qimei Chen, Rick Kazman -- 112. The importance of ease of use, usefulness, and trust to online consumers / Donna Weaver McCloskey.
ctrlnum	(CaBNVSL)gtp00540284 (OCoLC)550481801
dewey-full	658.8/72
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.8/72
dewey-search	658.8/72
dewey-sort	3658.8 272
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Electronic eBook
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>19313nam a2200829 a 4500</leader><controlfield tag="001">ZDB-98-IGB-00000321</controlfield><controlfield tag="003">IGIG</controlfield><controlfield tag="005">20100606233848.0</controlfield><controlfield tag="006">m e d </controlfield><controlfield tag="007">cr \|\|\|\|\|\|\|\|\|\|\|</controlfield><controlfield tag="008">100520s2008 paua ob 001 0 eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="z"> 2007039618</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1599049449 (e-books)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781599049441 (e-books)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">1599049430 (hardcover)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781599049434 (hardcover)</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.4018/978-1-59904-943-4</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(CaBNVSL)gtp00540284</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)550481801</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DLC</subfield><subfield code="c">DLC</subfield><subfield code="d">CaBNVSL</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HF5548.32</subfield><subfield code="b">.E356 2008e</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658.8/72</subfield><subfield code="2">22</subfield></datafield><datafield tag="245" ind1="0" ind2="0"><subfield code="a">Electronic commerce</subfield><subfield code="h">[electronic resource] </subfield><subfield code="b">concepts, methodologies, tools and applications </subfield><subfield code="c">[edited by] S. Ann Becker.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Hershey, Pa. :</subfield><subfield code="b">IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),</subfield><subfield code="c">c2008.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">electronic texts (lxvi, 2301 p. : ill.) :</subfield><subfield code="b">digital files.</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">"Premier reference source".</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">1. History of e-commerce / Yan Tian, Concetta Stewart -- 2. B2B e-business / Robert Mockler, Dorothy Dologite, Marc Gartenfeld -- 3. International e-commerce / Magdi Kamel -- 4. Public sector E-commerce / Christopher Reddick -- 5. Branding on the Internet / Mary Roberts, Eric Schwaab -- 6. Evolution of trust in business-to-business e-commerce / Pauline Ratnasingham -- 7. An overview of e-commerce security and critical issues for developing countries / Pierre Tiako -- 8. Getting customers online / Reima Suomi -- 9. Deception in electronic goods and services / Neil Rowe -- 10. Understanding consumer reactions to offshore outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- 11. Unlocking e-customer loyalty / Alvin Yeo, Michael Chiam -- 12. Web initiatives and e-commerce strategy / Ron Craig -- 13. Mobile e-commerce as a strategic imperative for the new economy / Mahesh Raisinghani -- 14. Different types of business-to-business integration / Frank Goethals, Jacgues Vandenbulcke, Wilfried Lemahieu, Monique Snoeck -- 15. Mobile handheld devices for mobile commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, Chung-wei Lee.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">113. Virtual communities in banking customer retention / Dimitris Dardaras, Bill Karakostas -- 114. Consortium agreement template for virtual enterprises / José Carvalho, Nuno Moreira, Luís Pires -- 115. Electronic commerce adoption barriers in small to medium-sized enterprises (SMEs) in developed and developing countries / Mitra Kartiwi, Robert MacGregor -- 116. E-commerce and small tourism firms / Patrice Braun -- 117. Obstacles to SMEs for e-adoption in the Asia Pacific region / Sushil Sharma, Nilmini Wickramasinghe -- 118. Mobile commerce in South Africa / Anesh Singh -- 119. Outsourcing information technology / James Hoffman, Eric Walden, Mark Hoelscher -- 120. Personas of e-commerce adoption in small businesses in New Zealand / Nabeel Al-Qirim -- 121. Virtualization as a process of transformation of small and medium enterprises (SMEs) in the global virtual organization / Jerzy Kisielnicki -- 122. Patents and standards in the ICT sector / Aura Soininen -- 123. Jurisdiction in B2C E-commerce dispute within European Union / Ong Eang -- 124. Offshore outsourcing / Purva Kansal, Amit Kaushik -- 125. Online advertising fraud / Robert Owen -- 126. The role of managerial attitudes in the adoption of technological innovations / March To, Eric Ngai -- 127. E-Commerce as knowledge management / Rachel McLean, Nigel Blackie -- 128. Corporate strategies in a digital world / Purva Kansal, Keshni Arora -- 129. Management considerations for B2B online exchanges / Norm Archer.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">130. Opportunities and challenges for B2B manufacturing firms / Esko Penttinen, Timo Saarinen -- 131. Customer goals online / Thomas Porter -- 132. Customer relationship management (CRM) metrics - What's the holdup? / Timothy Shea, Ahern Brown, D. White, Catherine Curran-Kelly, Michael Griffin -- 133. Customer relationship management- a strategy for success in electronic commerce / Nils Madeja, Detlef Schoder -- 134. Drivers and barriers to online shopping / Francesca Riley, Daniele Scarpi, Angelo Manaresi -- 135. Experiencing quality / Kyle Murray -- 136. Mobile camera phones: dealing with privacy, harrassment, and spying/surveillance concerns / Christopher Abood -- 137. Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction / Su-Fang Lee, Wen-Jang Jih, Shyh-Rong Fang -- 138. Business information integration from XML and relational databases sources / Ana Fermoso Garcia, Roberto Berjón Gallinas -- 139. Implementation management of an e-commerce-enabled enterprise information system / Joseph Sarkis, R. Sundarraj -- 140. Leveraging what your company really knows / Donald Marchand, Amy Hykes -- 141. Staffing electronic commerce projects / Fred Niederman, Xiaorui Hu -- 142. Women and social capital networks in the IT workforce / Allison Morgan, Eileen Trauth -- 143. Virtual enterprises' accounting difficulties / Panayiotis Tahinakis John Muylonakis, Nicolaos kProtogeros, Dimitrios Ginoglou -- 144. A contigency theory for online customer retention / Mohamed Khalifa, Moez Limayem, Vanessa Liu.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">145. An empirical examination of customer perceptions of mobile advertising / Su-Fang Lee, Yuan-Cheng Tsai, Wen-Jang Jih -- 146. Delivering superior customer perceived value in the context of network effects / Fan-Chen Tseng, Ching-I Teng, David Chiang -- 147. Internet-based customer collaboration / Ulrike Schultze, Anita Bhappu -- 148. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter -- 149. Mobile phone customer type discrimination via stochastic gradient boosting / Dan Steinberg, Mikhaylo Golovnya, Nicholas Cardell -- 150. Innovation and B2B e-commerce / Steve New -- 151. Partnering for perfection / Qizhi Dai, Robert Kauffman -- 152. E-business models in B2B / Mahesh Raisinghani, Turan Melemez, Lijie Zou, Chris Paslowski, Irma Kikvidze, Susanne Taha, Klaus Simons -- 153. Using web services in business-to-business integration / Frank Goethals, Jacques Vandenbulcke, Wilfried Lemahieu -- 154. An interventionist approach to e-commerce implementation in SMEs / David Tucker, Anthony Lafferty -- 155. Challenges for deploying web services-based e-business systems in SMEs / Ranjit Bose, Vijayan Suumaran -- 156. Intrusion detection and vulnerability analysis of mobile commerce platform / Changhua Zhu, Changxing Pei -- 157. E-commerce taxation issues / Mahesh Raisinghani -- 158. Critical success factors of web-based e-service / Sang Lee, Teuta Cata.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">159. The definition dilemma of e-commerce / Aileen Cater-Steel, Shelly Grist -- 160. Expanding e-commerce into e-ducation / Kirk St. Amant -- 161. Personalization of web services / Zakaria Maamar, Soraya Mostéfaoui, Qusay Mahmoud, Ghita Mostéfaoui Djamal Benslimane -- 162. B2C success at Wishlist.com / Delyth Samuel, Danny Samson -- 163. E-health dot-coms' critical success factors / Abrams O'Byuonge, Leida Chen -- 164. Electronic word-of-mouth / Ronald Goldsmith -- 165. Location-based services in mobile communications industry / Christopher Ververidis, George Polyzos -- 166. Future of small business E-commerce / Simpson Poon -- 167. It's an M-world after all / Nikhilesh Dholakia, Morten Rask, Ruby Dholakia -- 168. Next generation B2B commerce using software agents / Kaushal Chari, Saravanan Seshadri -- 169. E-commerce standards / Stephen Hawk, Weijun Zheng -- 170. Business networking with web services / Diego Ferreira -- 171. The virtual agency as a new force in the promotions industry / R. Finney, Angeline Close -- 172. Classification of 3G mobile phone customers / Ankur Jain, Lalit Wangikar, Martin Ahrens, Ranjan Rao, Suddha Kundu, Sutirtha Ghosh -- 173. The impact of RFID technology on a firm's customer capital / Luiz Joia -- 174. France / Pierre Vialle, Olivier Epinette -- 175. Spreading use of digital cash / Yutaka Kurihara -- 176. Web services and B2B collaboration / Susy Chan, Vince Kellen.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">16. A generic internet trading framework for online auctions / Dong-Qing Yao, Haiying Qiao, Haibing Qiao -- 17. E-business reference models / Vojislav Misic J. Zhao -- 18. Business process and workflow modeling in web services / Vincent Yen -- 19. Electronic business models design for public-private partnerships / Euripidis Loukis, Elena Tavlaki -- 20. The role of business models in developing business networks / Jukka Heikkila, Marikka Heikkila, Markku Tinnila -- 21. Virtual community models in relation to e-business models / Lee Shan, Juliana Sutanto, Atreyi Kankanhalli, Bernard Tan -- 22. Open source software business models and customer involvement economics / Christoph Langdon, Alexander Hars -- 23. Interface design issues for mobile commerce / Susy Chan, Xiaowen Fang -- 24. User-centered design and marketing / Thomas Porter -- 25. Web design and E-commerce / Xiaoni Zhang, Margaret Myers -- 26. XML schema integration and E-commerce / Kalpdrum Passi, Louise Lane, Sanjay Madria, Mukesh Mohania -- 27. Mobile commerce security and payment methods / Chung-wei Lee, Weidong Kou, Wen-Chen Hu -- 28. Multi-party micro-payment for mobile commerce / Jianming Zhu, Jianfeng Ma -- 29. Perceived risk, the internet shopping experience and online purchasing behavior / Bill Doolin, Stuart Dillon, Fiona Thompson, James Corner -- 30. Adaptive virtual reality shopping malls / George Lepouras, Costas Vassilakis -- 31. Signals of trustworthiness in E-commerce / Kathryn Kimery, Mary McCord.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">33. Customer perceptions toward mobile games delivered via the wireless application protocol / Clarry Shchiglik, Stuart Barnes, Eusebio Scornavacca -- 34. Evaluating the usability and content usefulness of web sites / Shahizan Hassan, Feng Li -- 35. Developing intelligent semantic web services / Sam Lee -- 36. Secure agent for E-commerce applications / Sheng-Uei Guan -- 37. Classifying B2B inter-organizational information systems / Ilyoo Hong -- 38. Constructing a globalized E-commerce site / Tom Chan -- 39. Mobile agent-based auction services / Sheng-Uei Guan -- 40. Secure identity management in a service-based E-learning environment / Gottfried Vossen, Peter Westerkamp -- 41. Understanding the development of free E-commerce/E-business software / Walt Scacchi -- 42. Mobile commerce multimedia messaging peer / Kin Yow, Nitin Mittal -- 43. Structure evolution of B2B enterprise networks / Kevin Zhao, Michael Shaw, Mu Xia, Chandrasekar Subramaniam -- 44. BSC-based framework for E-business strategy / Fen Wang, Guisseppi Forgionne -- 45. Intelligent software agents in E-commerce / Mahesh Raisinghani, Christopher Klassen, Lawrence Schkade -- 46. Software agents in E-commerce systems / Juergen Seitz -- 47. Semantics for E-commerce applications / Jorge Cardoso -- 48. Semantic web support for customer services / Quan Tho, Hui Cheung, A. Fong -- 49. Integrating semantic web technology, web services, and workflow modeling / John Krogstie, Csaba Veres, Guttorm Sindre.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">50. Enterprise information systems and B2B E-commerce / C. Baker -- 51. Distributed workflow management based on UML and web services / Andrea De Lucia, Rita Francese, Guiseppe Scanniello -- 52. A development environment for customer-oriented web business / Choongseok Lee, Woojong Suh, Heeseok Lee -- 53. Extending Apache Axis for monitoring of web service offerings / Vladimir Tosic, Wei Ma, Babak Pagurek, Bernard Pagurek, Hanan Lutfiyya -- 54. RFID in the retail supply chain / Claudia Loebecke -- 55. Incorporating commercial space technology into mobile services / Phillip Olla -- 56. Business process analysis / Jesús Fisteus, Carlos Kloos -- 57. An intelligent knowledge-based multi-agent architecture for collaboration (IKMAC) in B2B e-marketplaces / Rahul Singh, Lakshmi Iyer, Al Salam -- 58. An agent-based information technology architecture for mass customized markets / Manoochehr Ghiassi, Cosimo Spera -- 59. Comparison-shopping agents and online small business / Yun Wan -- 60. Negative effects of advertising techniques in electronic commerce / Yuan Gao, Marios Koufaris, Robert Ducoffe -- 61. An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process / YongKi Yoon, Kun Im -- 62. Broadband solutions for residential customers / Mariana Hentea -- 63. Electronic commerce technologies management / Shawren Singh -- 64. M-commerce opportunities / Pouwan Lei.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">65. Virtual concept use in the construction industry / O. Barima -- 66. Evolution of mobile commerce applications / George Lalopoulos, Ioannis Chochliouros, Anastasia Spiliopoulou-Chochliourou -- 67. Applications of e-commerce in government / Genie Stowers -- 68. E-commerce and mobile commerce application adoptions / Charlie Chen, Samuel Yang -- 69. B2B E-commerce infrastructure success factors for small companies in developing economies / Murray Jennex, Don Amoroso, Olayele Adelakun -- 70. Dynamic planning models for E-business strategy / Janice Burn, Colin Ash -- 71. Interorganizational relationships in the context of SMEs' B2B E-commerce / Assion Lawson-Body, Timothy O'Keefe -- 72. Mobile commerce applications and adoption / Krassie Petrova -- 73. Mobile telecommunications and M-commerce applications / Clarence Tan, Tiok-Woo Teo -- 74. Special features of mobile advertising and their utilization / Jari Sao, Jaana Tahtinen -- 75. Using mobile devices for electronic commerce / Raul Herbster, Hyggo Almeida, Angelo Perkusich -- 76. Exploring trust building mechanisms in global B2B electronic markets / Ana del Aguila-Obra, Antonio Padilla-Melendez -- 77. Secure multicast for mobile commerce applications / Mohamed Eltoweissy, Sushil Jajodia, Ravi Mukkamala -- 78. Web services security in E-business / Wei-Chuen Yau, G. S. V. Radha Krishna Rao -- 79. Web site quality and usability in E-commerce / Mei Cao, Qingyu Zhang.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">80. Web services vs. ebXML / Yuhong Yan, Matthias Klein -- 81. Interoperability middleware for federated business services in Web-Pilarcos / Lea Kutvonen, Toni Ruokolainen, Janne Metso -- 82. Finding e-service offerings by computer-supported customer need reasoning / Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele, Andrei Morch -- 83. Applying mobility in the workforce / Bradley Johnstone, Khimji Vaghjiani -- 84. Innovation link between organization knowledge and customer knowledge / Helen Mitchell -- 85. Personalization and customer satisfaction in mobile commerce / HY Hsu, Songpol Kulviwat -- 86. Serving customers in a hybrid world / Claas Mulle-Lankenau, Kai Wehmeyer, Stefan Klein -- 87. The client-supplier E-relationship management / Marco Tagliavini, Elisa Ghiringhelli -- 88. Business models in open source software value creation / Marko Seppänen, Nina Helander, Saku Mäkinen - 89. The value of search engine optimization / Ross Malaga -- 90. eBay's dominance in internet auctions / Sangin Park -- 91. E-marketplace regression of National Trucking Exchange / Hope Koch -- 92. Using failure to develop a successful business / Ron Craig -- 93. Globalization and E-Commerce / John Sagi, Elias Carayanis, Subhasish Dasgupta, Gary Thomas -- 94. Global implications of E-commerce tool and artefact creation / Deborah Bunker -- 95. Multilingual Electronic Commerce in a Global Economy / Aryya Gangopadhyay, Zhensen Huang.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">96. Multilingual web sites in global electronic commerce / Shaoyi He -- 97. Strategies of E-commerce business value optimization / Ada Scupola -- 98. Enhancing customer service operations in e-business / David Barnes, Matthew Hinton, Suzanne Mieczkowska -- 99. Interactivity and amusement in electronic commerce / Yuan Gao -- 100. Supporting communities of practice in the electronic commerce world / Charlene Dykman -- 101. The potential of B2B commerce for competitive advantage / Ronan McIvor, Paul Humphreys -- 102. Trust in B2B E-commerce virtual communities / Eric Turner -- 103. Entrepreneur behaviors on e-commerce security / Michael Kyobe -- 104. Consumer trust in e-commerce / Benoit Jeanson, John Ingham -- 105. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 106. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 107. Enhancing competitiveness of B2B and B2C e-commerce / Henry Aigbedo -- 108. Community customers / Jeroen Hoppenbrouwers -- 109. Customer perspective of CRM systems / Shan Pan -- 110. Providing value to customers in e-commerce environments / Shailey Minocha -- 111. The affective and cognitive impacts of perceived touch on online customers' intention to return in the web-based eCRM environment / Hong-Mei Chen, Qimei Chen, Rick Kazman -- 112. The importance of ease of use, usefulness, and trust to online consumers / Donna Weaver McCloskey.</subfield></datafield><datafield tag="506" ind1=" " ind2=" "><subfield code="a">Restricted to subscribers or individual electronic text purchasers.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">"This collection compiles a critical mass of top research--nearly 300 chapters from upwards of 400 of the world's leading experts--to provide libraries with a landmark, four-volume reference to meet research needs in the many disciplines impacted by these far-reaching topics. This collection covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies"--Provided by publisher.</subfield></datafield><datafield tag="530" ind1=" " ind2=" "><subfield code="a">Also available in print.</subfield></datafield><datafield tag="538" ind1=" " ind2=" "><subfield code="a">Mode of access: World Wide Web.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Electronic commerce.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Applications of E-commerce in government</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Branding on the Internet</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Consumer trust in E-commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Drivers and barriers to online shopping</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">E-business reference models</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">E-commerce and small tourism firms</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">E-commerce taxation issues</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Evolution of mobile commerce applications</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Intelligent software agents in E-commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">International E-commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Internet-based customer collaboration</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Mobile agent-based auction services</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Mobile commerce security</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Mobile handheld devices for mobile commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Multilingual web sites in global electronic commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Online consumer behavior and E-commerce strategies</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Personalization of web services</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Public sector E-commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Secure agent for E-commerce applications</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Semantic web support for customer services</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Trust in business-to-business E-commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Trust in virtual enterprises</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Unlocking E-customer loyalty</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Web design and E-commerce</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Web initiatives and E-commerce strategy</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Web site quality and usability in E-commerce</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Becker, S. Ann.</subfield></datafield><datafield tag="710" ind1="2" ind2=" "><subfield code="a">IGI Global.</subfield></datafield><datafield tag="856" ind1="4" ind2="8"><subfield code="u">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-943-4</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-98-IGB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection>
id	ZDB-98-IGB-00000321
illustrated	Illustrated
indexdate	2024-11-26T14:51:47Z
institution	BVB
isbn	1599049449 (e-books) 9781599049441 (e-books)
language	English
oclc_num	550481801
open_access_boolean
owner	DE-863 DE-BY-FWS
owner_facet	DE-863 DE-BY-FWS
physical	electronic texts (lxvi, 2301 p. : ill.) : digital files. Also available in print.
psigel	ZDB-98-IGB
publishDate	2008
publishDateSearch	2008
publishDateSort	2008
publisher	IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
record_format	marc
spelling	Electronic commerce [electronic resource] concepts, methodologies, tools and applications [edited by] S. Ann Becker. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2008. electronic texts (lxvi, 2301 p. : ill.) : digital files. "Premier reference source". Includes bibliographical references and index. 1. History of e-commerce / Yan Tian, Concetta Stewart -- 2. B2B e-business / Robert Mockler, Dorothy Dologite, Marc Gartenfeld -- 3. International e-commerce / Magdi Kamel -- 4. Public sector E-commerce / Christopher Reddick -- 5. Branding on the Internet / Mary Roberts, Eric Schwaab -- 6. Evolution of trust in business-to-business e-commerce / Pauline Ratnasingham -- 7. An overview of e-commerce security and critical issues for developing countries / Pierre Tiako -- 8. Getting customers online / Reima Suomi -- 9. Deception in electronic goods and services / Neil Rowe -- 10. Understanding consumer reactions to offshore outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- 11. Unlocking e-customer loyalty / Alvin Yeo, Michael Chiam -- 12. Web initiatives and e-commerce strategy / Ron Craig -- 13. Mobile e-commerce as a strategic imperative for the new economy / Mahesh Raisinghani -- 14. Different types of business-to-business integration / Frank Goethals, Jacgues Vandenbulcke, Wilfried Lemahieu, Monique Snoeck -- 15. Mobile handheld devices for mobile commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, Chung-wei Lee. 113. Virtual communities in banking customer retention / Dimitris Dardaras, Bill Karakostas -- 114. Consortium agreement template for virtual enterprises / José Carvalho, Nuno Moreira, Luís Pires -- 115. Electronic commerce adoption barriers in small to medium-sized enterprises (SMEs) in developed and developing countries / Mitra Kartiwi, Robert MacGregor -- 116. E-commerce and small tourism firms / Patrice Braun -- 117. Obstacles to SMEs for e-adoption in the Asia Pacific region / Sushil Sharma, Nilmini Wickramasinghe -- 118. Mobile commerce in South Africa / Anesh Singh -- 119. Outsourcing information technology / James Hoffman, Eric Walden, Mark Hoelscher -- 120. Personas of e-commerce adoption in small businesses in New Zealand / Nabeel Al-Qirim -- 121. Virtualization as a process of transformation of small and medium enterprises (SMEs) in the global virtual organization / Jerzy Kisielnicki -- 122. Patents and standards in the ICT sector / Aura Soininen -- 123. Jurisdiction in B2C E-commerce dispute within European Union / Ong Eang -- 124. Offshore outsourcing / Purva Kansal, Amit Kaushik -- 125. Online advertising fraud / Robert Owen -- 126. The role of managerial attitudes in the adoption of technological innovations / March To, Eric Ngai -- 127. E-Commerce as knowledge management / Rachel McLean, Nigel Blackie -- 128. Corporate strategies in a digital world / Purva Kansal, Keshni Arora -- 129. Management considerations for B2B online exchanges / Norm Archer. 130. Opportunities and challenges for B2B manufacturing firms / Esko Penttinen, Timo Saarinen -- 131. Customer goals online / Thomas Porter -- 132. Customer relationship management (CRM) metrics - What's the holdup? / Timothy Shea, Ahern Brown, D. White, Catherine Curran-Kelly, Michael Griffin -- 133. Customer relationship management- a strategy for success in electronic commerce / Nils Madeja, Detlef Schoder -- 134. Drivers and barriers to online shopping / Francesca Riley, Daniele Scarpi, Angelo Manaresi -- 135. Experiencing quality / Kyle Murray -- 136. Mobile camera phones: dealing with privacy, harrassment, and spying/surveillance concerns / Christopher Abood -- 137. Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction / Su-Fang Lee, Wen-Jang Jih, Shyh-Rong Fang -- 138. Business information integration from XML and relational databases sources / Ana Fermoso Garcia, Roberto Berjón Gallinas -- 139. Implementation management of an e-commerce-enabled enterprise information system / Joseph Sarkis, R. Sundarraj -- 140. Leveraging what your company really knows / Donald Marchand, Amy Hykes -- 141. Staffing electronic commerce projects / Fred Niederman, Xiaorui Hu -- 142. Women and social capital networks in the IT workforce / Allison Morgan, Eileen Trauth -- 143. Virtual enterprises' accounting difficulties / Panayiotis Tahinakis John Muylonakis, Nicolaos kProtogeros, Dimitrios Ginoglou -- 144. A contigency theory for online customer retention / Mohamed Khalifa, Moez Limayem, Vanessa Liu. 145. An empirical examination of customer perceptions of mobile advertising / Su-Fang Lee, Yuan-Cheng Tsai, Wen-Jang Jih -- 146. Delivering superior customer perceived value in the context of network effects / Fan-Chen Tseng, Ching-I Teng, David Chiang -- 147. Internet-based customer collaboration / Ulrike Schultze, Anita Bhappu -- 148. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter -- 149. Mobile phone customer type discrimination via stochastic gradient boosting / Dan Steinberg, Mikhaylo Golovnya, Nicholas Cardell -- 150. Innovation and B2B e-commerce / Steve New -- 151. Partnering for perfection / Qizhi Dai, Robert Kauffman -- 152. E-business models in B2B / Mahesh Raisinghani, Turan Melemez, Lijie Zou, Chris Paslowski, Irma Kikvidze, Susanne Taha, Klaus Simons -- 153. Using web services in business-to-business integration / Frank Goethals, Jacques Vandenbulcke, Wilfried Lemahieu -- 154. An interventionist approach to e-commerce implementation in SMEs / David Tucker, Anthony Lafferty -- 155. Challenges for deploying web services-based e-business systems in SMEs / Ranjit Bose, Vijayan Suumaran -- 156. Intrusion detection and vulnerability analysis of mobile commerce platform / Changhua Zhu, Changxing Pei -- 157. E-commerce taxation issues / Mahesh Raisinghani -- 158. Critical success factors of web-based e-service / Sang Lee, Teuta Cata. 159. The definition dilemma of e-commerce / Aileen Cater-Steel, Shelly Grist -- 160. Expanding e-commerce into e-ducation / Kirk St. Amant -- 161. Personalization of web services / Zakaria Maamar, Soraya Mostéfaoui, Qusay Mahmoud, Ghita Mostéfaoui Djamal Benslimane -- 162. B2C success at Wishlist.com / Delyth Samuel, Danny Samson -- 163. E-health dot-coms' critical success factors / Abrams O'Byuonge, Leida Chen -- 164. Electronic word-of-mouth / Ronald Goldsmith -- 165. Location-based services in mobile communications industry / Christopher Ververidis, George Polyzos -- 166. Future of small business E-commerce / Simpson Poon -- 167. It's an M-world after all / Nikhilesh Dholakia, Morten Rask, Ruby Dholakia -- 168. Next generation B2B commerce using software agents / Kaushal Chari, Saravanan Seshadri -- 169. E-commerce standards / Stephen Hawk, Weijun Zheng -- 170. Business networking with web services / Diego Ferreira -- 171. The virtual agency as a new force in the promotions industry / R. Finney, Angeline Close -- 172. Classification of 3G mobile phone customers / Ankur Jain, Lalit Wangikar, Martin Ahrens, Ranjan Rao, Suddha Kundu, Sutirtha Ghosh -- 173. The impact of RFID technology on a firm's customer capital / Luiz Joia -- 174. France / Pierre Vialle, Olivier Epinette -- 175. Spreading use of digital cash / Yutaka Kurihara -- 176. Web services and B2B collaboration / Susy Chan, Vince Kellen. 16. A generic internet trading framework for online auctions / Dong-Qing Yao, Haiying Qiao, Haibing Qiao -- 17. E-business reference models / Vojislav Misic J. Zhao -- 18. Business process and workflow modeling in web services / Vincent Yen -- 19. Electronic business models design for public-private partnerships / Euripidis Loukis, Elena Tavlaki -- 20. The role of business models in developing business networks / Jukka Heikkila, Marikka Heikkila, Markku Tinnila -- 21. Virtual community models in relation to e-business models / Lee Shan, Juliana Sutanto, Atreyi Kankanhalli, Bernard Tan -- 22. Open source software business models and customer involvement economics / Christoph Langdon, Alexander Hars -- 23. Interface design issues for mobile commerce / Susy Chan, Xiaowen Fang -- 24. User-centered design and marketing / Thomas Porter -- 25. Web design and E-commerce / Xiaoni Zhang, Margaret Myers -- 26. XML schema integration and E-commerce / Kalpdrum Passi, Louise Lane, Sanjay Madria, Mukesh Mohania -- 27. Mobile commerce security and payment methods / Chung-wei Lee, Weidong Kou, Wen-Chen Hu -- 28. Multi-party micro-payment for mobile commerce / Jianming Zhu, Jianfeng Ma -- 29. Perceived risk, the internet shopping experience and online purchasing behavior / Bill Doolin, Stuart Dillon, Fiona Thompson, James Corner -- 30. Adaptive virtual reality shopping malls / George Lepouras, Costas Vassilakis -- 31. Signals of trustworthiness in E-commerce / Kathryn Kimery, Mary McCord. 33. Customer perceptions toward mobile games delivered via the wireless application protocol / Clarry Shchiglik, Stuart Barnes, Eusebio Scornavacca -- 34. Evaluating the usability and content usefulness of web sites / Shahizan Hassan, Feng Li -- 35. Developing intelligent semantic web services / Sam Lee -- 36. Secure agent for E-commerce applications / Sheng-Uei Guan -- 37. Classifying B2B inter-organizational information systems / Ilyoo Hong -- 38. Constructing a globalized E-commerce site / Tom Chan -- 39. Mobile agent-based auction services / Sheng-Uei Guan -- 40. Secure identity management in a service-based E-learning environment / Gottfried Vossen, Peter Westerkamp -- 41. Understanding the development of free E-commerce/E-business software / Walt Scacchi -- 42. Mobile commerce multimedia messaging peer / Kin Yow, Nitin Mittal -- 43. Structure evolution of B2B enterprise networks / Kevin Zhao, Michael Shaw, Mu Xia, Chandrasekar Subramaniam -- 44. BSC-based framework for E-business strategy / Fen Wang, Guisseppi Forgionne -- 45. Intelligent software agents in E-commerce / Mahesh Raisinghani, Christopher Klassen, Lawrence Schkade -- 46. Software agents in E-commerce systems / Juergen Seitz -- 47. Semantics for E-commerce applications / Jorge Cardoso -- 48. Semantic web support for customer services / Quan Tho, Hui Cheung, A. Fong -- 49. Integrating semantic web technology, web services, and workflow modeling / John Krogstie, Csaba Veres, Guttorm Sindre. 50. Enterprise information systems and B2B E-commerce / C. Baker -- 51. Distributed workflow management based on UML and web services / Andrea De Lucia, Rita Francese, Guiseppe Scanniello -- 52. A development environment for customer-oriented web business / Choongseok Lee, Woojong Suh, Heeseok Lee -- 53. Extending Apache Axis for monitoring of web service offerings / Vladimir Tosic, Wei Ma, Babak Pagurek, Bernard Pagurek, Hanan Lutfiyya -- 54. RFID in the retail supply chain / Claudia Loebecke -- 55. Incorporating commercial space technology into mobile services / Phillip Olla -- 56. Business process analysis / Jesús Fisteus, Carlos Kloos -- 57. An intelligent knowledge-based multi-agent architecture for collaboration (IKMAC) in B2B e-marketplaces / Rahul Singh, Lakshmi Iyer, Al Salam -- 58. An agent-based information technology architecture for mass customized markets / Manoochehr Ghiassi, Cosimo Spera -- 59. Comparison-shopping agents and online small business / Yun Wan -- 60. Negative effects of advertising techniques in electronic commerce / Yuan Gao, Marios Koufaris, Robert Ducoffe -- 61. An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process / YongKi Yoon, Kun Im -- 62. Broadband solutions for residential customers / Mariana Hentea -- 63. Electronic commerce technologies management / Shawren Singh -- 64. M-commerce opportunities / Pouwan Lei. 65. Virtual concept use in the construction industry / O. Barima -- 66. Evolution of mobile commerce applications / George Lalopoulos, Ioannis Chochliouros, Anastasia Spiliopoulou-Chochliourou -- 67. Applications of e-commerce in government / Genie Stowers -- 68. E-commerce and mobile commerce application adoptions / Charlie Chen, Samuel Yang -- 69. B2B E-commerce infrastructure success factors for small companies in developing economies / Murray Jennex, Don Amoroso, Olayele Adelakun -- 70. Dynamic planning models for E-business strategy / Janice Burn, Colin Ash -- 71. Interorganizational relationships in the context of SMEs' B2B E-commerce / Assion Lawson-Body, Timothy O'Keefe -- 72. Mobile commerce applications and adoption / Krassie Petrova -- 73. Mobile telecommunications and M-commerce applications / Clarence Tan, Tiok-Woo Teo -- 74. Special features of mobile advertising and their utilization / Jari Sao, Jaana Tahtinen -- 75. Using mobile devices for electronic commerce / Raul Herbster, Hyggo Almeida, Angelo Perkusich -- 76. Exploring trust building mechanisms in global B2B electronic markets / Ana del Aguila-Obra, Antonio Padilla-Melendez -- 77. Secure multicast for mobile commerce applications / Mohamed Eltoweissy, Sushil Jajodia, Ravi Mukkamala -- 78. Web services security in E-business / Wei-Chuen Yau, G. S. V. Radha Krishna Rao -- 79. Web site quality and usability in E-commerce / Mei Cao, Qingyu Zhang. 80. Web services vs. ebXML / Yuhong Yan, Matthias Klein -- 81. Interoperability middleware for federated business services in Web-Pilarcos / Lea Kutvonen, Toni Ruokolainen, Janne Metso -- 82. Finding e-service offerings by computer-supported customer need reasoning / Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele, Andrei Morch -- 83. Applying mobility in the workforce / Bradley Johnstone, Khimji Vaghjiani -- 84. Innovation link between organization knowledge and customer knowledge / Helen Mitchell -- 85. Personalization and customer satisfaction in mobile commerce / HY Hsu, Songpol Kulviwat -- 86. Serving customers in a hybrid world / Claas Mulle-Lankenau, Kai Wehmeyer, Stefan Klein -- 87. The client-supplier E-relationship management / Marco Tagliavini, Elisa Ghiringhelli -- 88. Business models in open source software value creation / Marko Seppänen, Nina Helander, Saku Mäkinen - 89. The value of search engine optimization / Ross Malaga -- 90. eBay's dominance in internet auctions / Sangin Park -- 91. E-marketplace regression of National Trucking Exchange / Hope Koch -- 92. Using failure to develop a successful business / Ron Craig -- 93. Globalization and E-Commerce / John Sagi, Elias Carayanis, Subhasish Dasgupta, Gary Thomas -- 94. Global implications of E-commerce tool and artefact creation / Deborah Bunker -- 95. Multilingual Electronic Commerce in a Global Economy / Aryya Gangopadhyay, Zhensen Huang. 96. Multilingual web sites in global electronic commerce / Shaoyi He -- 97. Strategies of E-commerce business value optimization / Ada Scupola -- 98. Enhancing customer service operations in e-business / David Barnes, Matthew Hinton, Suzanne Mieczkowska -- 99. Interactivity and amusement in electronic commerce / Yuan Gao -- 100. Supporting communities of practice in the electronic commerce world / Charlene Dykman -- 101. The potential of B2B commerce for competitive advantage / Ronan McIvor, Paul Humphreys -- 102. Trust in B2B E-commerce virtual communities / Eric Turner -- 103. Entrepreneur behaviors on e-commerce security / Michael Kyobe -- 104. Consumer trust in e-commerce / Benoit Jeanson, John Ingham -- 105. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 106. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 107. Enhancing competitiveness of B2B and B2C e-commerce / Henry Aigbedo -- 108. Community customers / Jeroen Hoppenbrouwers -- 109. Customer perspective of CRM systems / Shan Pan -- 110. Providing value to customers in e-commerce environments / Shailey Minocha -- 111. The affective and cognitive impacts of perceived touch on online customers' intention to return in the web-based eCRM environment / Hong-Mei Chen, Qimei Chen, Rick Kazman -- 112. The importance of ease of use, usefulness, and trust to online consumers / Donna Weaver McCloskey. Restricted to subscribers or individual electronic text purchasers. "This collection compiles a critical mass of top research--nearly 300 chapters from upwards of 400 of the world's leading experts--to provide libraries with a landmark, four-volume reference to meet research needs in the many disciplines impacted by these far-reaching topics. This collection covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Electronic commerce. Applications of E-commerce in government Branding on the Internet Consumer trust in E-commerce Drivers and barriers to online shopping E-business reference models E-commerce and small tourism firms E-commerce taxation issues Evolution of mobile commerce applications Intelligent software agents in E-commerce International E-commerce Internet-based customer collaboration Mobile agent-based auction services Mobile commerce security Mobile handheld devices for mobile commerce Multilingual web sites in global electronic commerce Online consumer behavior and E-commerce strategies Personalization of web services Public sector E-commerce Secure agent for E-commerce applications Semantic web support for customer services Trust in business-to-business E-commerce Trust in virtual enterprises Unlocking E-customer loyalty Web design and E-commerce Web initiatives and E-commerce strategy Web site quality and usability in E-commerce Becker, S. Ann. IGI Global. http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-943-4
spellingShingle	Electronic commerce concepts, methodologies, tools and applications 1. History of e-commerce / Yan Tian, Concetta Stewart -- 2. B2B e-business / Robert Mockler, Dorothy Dologite, Marc Gartenfeld -- 3. International e-commerce / Magdi Kamel -- 4. Public sector E-commerce / Christopher Reddick -- 5. Branding on the Internet / Mary Roberts, Eric Schwaab -- 6. Evolution of trust in business-to-business e-commerce / Pauline Ratnasingham -- 7. An overview of e-commerce security and critical issues for developing countries / Pierre Tiako -- 8. Getting customers online / Reima Suomi -- 9. Deception in electronic goods and services / Neil Rowe -- 10. Understanding consumer reactions to offshore outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- 11. Unlocking e-customer loyalty / Alvin Yeo, Michael Chiam -- 12. Web initiatives and e-commerce strategy / Ron Craig -- 13. Mobile e-commerce as a strategic imperative for the new economy / Mahesh Raisinghani -- 14. Different types of business-to-business integration / Frank Goethals, Jacgues Vandenbulcke, Wilfried Lemahieu, Monique Snoeck -- 15. Mobile handheld devices for mobile commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, Chung-wei Lee. 113. Virtual communities in banking customer retention / Dimitris Dardaras, Bill Karakostas -- 114. Consortium agreement template for virtual enterprises / José Carvalho, Nuno Moreira, Luís Pires -- 115. Electronic commerce adoption barriers in small to medium-sized enterprises (SMEs) in developed and developing countries / Mitra Kartiwi, Robert MacGregor -- 116. E-commerce and small tourism firms / Patrice Braun -- 117. Obstacles to SMEs for e-adoption in the Asia Pacific region / Sushil Sharma, Nilmini Wickramasinghe -- 118. Mobile commerce in South Africa / Anesh Singh -- 119. Outsourcing information technology / James Hoffman, Eric Walden, Mark Hoelscher -- 120. Personas of e-commerce adoption in small businesses in New Zealand / Nabeel Al-Qirim -- 121. Virtualization as a process of transformation of small and medium enterprises (SMEs) in the global virtual organization / Jerzy Kisielnicki -- 122. Patents and standards in the ICT sector / Aura Soininen -- 123. Jurisdiction in B2C E-commerce dispute within European Union / Ong Eang -- 124. Offshore outsourcing / Purva Kansal, Amit Kaushik -- 125. Online advertising fraud / Robert Owen -- 126. The role of managerial attitudes in the adoption of technological innovations / March To, Eric Ngai -- 127. E-Commerce as knowledge management / Rachel McLean, Nigel Blackie -- 128. Corporate strategies in a digital world / Purva Kansal, Keshni Arora -- 129. Management considerations for B2B online exchanges / Norm Archer. 130. Opportunities and challenges for B2B manufacturing firms / Esko Penttinen, Timo Saarinen -- 131. Customer goals online / Thomas Porter -- 132. Customer relationship management (CRM) metrics - What's the holdup? / Timothy Shea, Ahern Brown, D. White, Catherine Curran-Kelly, Michael Griffin -- 133. Customer relationship management- a strategy for success in electronic commerce / Nils Madeja, Detlef Schoder -- 134. Drivers and barriers to online shopping / Francesca Riley, Daniele Scarpi, Angelo Manaresi -- 135. Experiencing quality / Kyle Murray -- 136. Mobile camera phones: dealing with privacy, harrassment, and spying/surveillance concerns / Christopher Abood -- 137. Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction / Su-Fang Lee, Wen-Jang Jih, Shyh-Rong Fang -- 138. Business information integration from XML and relational databases sources / Ana Fermoso Garcia, Roberto Berjón Gallinas -- 139. Implementation management of an e-commerce-enabled enterprise information system / Joseph Sarkis, R. Sundarraj -- 140. Leveraging what your company really knows / Donald Marchand, Amy Hykes -- 141. Staffing electronic commerce projects / Fred Niederman, Xiaorui Hu -- 142. Women and social capital networks in the IT workforce / Allison Morgan, Eileen Trauth -- 143. Virtual enterprises' accounting difficulties / Panayiotis Tahinakis John Muylonakis, Nicolaos kProtogeros, Dimitrios Ginoglou -- 144. A contigency theory for online customer retention / Mohamed Khalifa, Moez Limayem, Vanessa Liu. 145. An empirical examination of customer perceptions of mobile advertising / Su-Fang Lee, Yuan-Cheng Tsai, Wen-Jang Jih -- 146. Delivering superior customer perceived value in the context of network effects / Fan-Chen Tseng, Ching-I Teng, David Chiang -- 147. Internet-based customer collaboration / Ulrike Schultze, Anita Bhappu -- 148. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter -- 149. Mobile phone customer type discrimination via stochastic gradient boosting / Dan Steinberg, Mikhaylo Golovnya, Nicholas Cardell -- 150. Innovation and B2B e-commerce / Steve New -- 151. Partnering for perfection / Qizhi Dai, Robert Kauffman -- 152. E-business models in B2B / Mahesh Raisinghani, Turan Melemez, Lijie Zou, Chris Paslowski, Irma Kikvidze, Susanne Taha, Klaus Simons -- 153. Using web services in business-to-business integration / Frank Goethals, Jacques Vandenbulcke, Wilfried Lemahieu -- 154. An interventionist approach to e-commerce implementation in SMEs / David Tucker, Anthony Lafferty -- 155. Challenges for deploying web services-based e-business systems in SMEs / Ranjit Bose, Vijayan Suumaran -- 156. Intrusion detection and vulnerability analysis of mobile commerce platform / Changhua Zhu, Changxing Pei -- 157. E-commerce taxation issues / Mahesh Raisinghani -- 158. Critical success factors of web-based e-service / Sang Lee, Teuta Cata. 159. The definition dilemma of e-commerce / Aileen Cater-Steel, Shelly Grist -- 160. Expanding e-commerce into e-ducation / Kirk St. Amant -- 161. Personalization of web services / Zakaria Maamar, Soraya Mostéfaoui, Qusay Mahmoud, Ghita Mostéfaoui Djamal Benslimane -- 162. B2C success at Wishlist.com / Delyth Samuel, Danny Samson -- 163. E-health dot-coms' critical success factors / Abrams O'Byuonge, Leida Chen -- 164. Electronic word-of-mouth / Ronald Goldsmith -- 165. Location-based services in mobile communications industry / Christopher Ververidis, George Polyzos -- 166. Future of small business E-commerce / Simpson Poon -- 167. It's an M-world after all / Nikhilesh Dholakia, Morten Rask, Ruby Dholakia -- 168. Next generation B2B commerce using software agents / Kaushal Chari, Saravanan Seshadri -- 169. E-commerce standards / Stephen Hawk, Weijun Zheng -- 170. Business networking with web services / Diego Ferreira -- 171. The virtual agency as a new force in the promotions industry / R. Finney, Angeline Close -- 172. Classification of 3G mobile phone customers / Ankur Jain, Lalit Wangikar, Martin Ahrens, Ranjan Rao, Suddha Kundu, Sutirtha Ghosh -- 173. The impact of RFID technology on a firm's customer capital / Luiz Joia -- 174. France / Pierre Vialle, Olivier Epinette -- 175. Spreading use of digital cash / Yutaka Kurihara -- 176. Web services and B2B collaboration / Susy Chan, Vince Kellen. 16. A generic internet trading framework for online auctions / Dong-Qing Yao, Haiying Qiao, Haibing Qiao -- 17. E-business reference models / Vojislav Misic J. Zhao -- 18. Business process and workflow modeling in web services / Vincent Yen -- 19. Electronic business models design for public-private partnerships / Euripidis Loukis, Elena Tavlaki -- 20. The role of business models in developing business networks / Jukka Heikkila, Marikka Heikkila, Markku Tinnila -- 21. Virtual community models in relation to e-business models / Lee Shan, Juliana Sutanto, Atreyi Kankanhalli, Bernard Tan -- 22. Open source software business models and customer involvement economics / Christoph Langdon, Alexander Hars -- 23. Interface design issues for mobile commerce / Susy Chan, Xiaowen Fang -- 24. User-centered design and marketing / Thomas Porter -- 25. Web design and E-commerce / Xiaoni Zhang, Margaret Myers -- 26. XML schema integration and E-commerce / Kalpdrum Passi, Louise Lane, Sanjay Madria, Mukesh Mohania -- 27. Mobile commerce security and payment methods / Chung-wei Lee, Weidong Kou, Wen-Chen Hu -- 28. Multi-party micro-payment for mobile commerce / Jianming Zhu, Jianfeng Ma -- 29. Perceived risk, the internet shopping experience and online purchasing behavior / Bill Doolin, Stuart Dillon, Fiona Thompson, James Corner -- 30. Adaptive virtual reality shopping malls / George Lepouras, Costas Vassilakis -- 31. Signals of trustworthiness in E-commerce / Kathryn Kimery, Mary McCord. 33. Customer perceptions toward mobile games delivered via the wireless application protocol / Clarry Shchiglik, Stuart Barnes, Eusebio Scornavacca -- 34. Evaluating the usability and content usefulness of web sites / Shahizan Hassan, Feng Li -- 35. Developing intelligent semantic web services / Sam Lee -- 36. Secure agent for E-commerce applications / Sheng-Uei Guan -- 37. Classifying B2B inter-organizational information systems / Ilyoo Hong -- 38. Constructing a globalized E-commerce site / Tom Chan -- 39. Mobile agent-based auction services / Sheng-Uei Guan -- 40. Secure identity management in a service-based E-learning environment / Gottfried Vossen, Peter Westerkamp -- 41. Understanding the development of free E-commerce/E-business software / Walt Scacchi -- 42. Mobile commerce multimedia messaging peer / Kin Yow, Nitin Mittal -- 43. Structure evolution of B2B enterprise networks / Kevin Zhao, Michael Shaw, Mu Xia, Chandrasekar Subramaniam -- 44. BSC-based framework for E-business strategy / Fen Wang, Guisseppi Forgionne -- 45. Intelligent software agents in E-commerce / Mahesh Raisinghani, Christopher Klassen, Lawrence Schkade -- 46. Software agents in E-commerce systems / Juergen Seitz -- 47. Semantics for E-commerce applications / Jorge Cardoso -- 48. Semantic web support for customer services / Quan Tho, Hui Cheung, A. Fong -- 49. Integrating semantic web technology, web services, and workflow modeling / John Krogstie, Csaba Veres, Guttorm Sindre. 50. Enterprise information systems and B2B E-commerce / C. Baker -- 51. Distributed workflow management based on UML and web services / Andrea De Lucia, Rita Francese, Guiseppe Scanniello -- 52. A development environment for customer-oriented web business / Choongseok Lee, Woojong Suh, Heeseok Lee -- 53. Extending Apache Axis for monitoring of web service offerings / Vladimir Tosic, Wei Ma, Babak Pagurek, Bernard Pagurek, Hanan Lutfiyya -- 54. RFID in the retail supply chain / Claudia Loebecke -- 55. Incorporating commercial space technology into mobile services / Phillip Olla -- 56. Business process analysis / Jesús Fisteus, Carlos Kloos -- 57. An intelligent knowledge-based multi-agent architecture for collaboration (IKMAC) in B2B e-marketplaces / Rahul Singh, Lakshmi Iyer, Al Salam -- 58. An agent-based information technology architecture for mass customized markets / Manoochehr Ghiassi, Cosimo Spera -- 59. Comparison-shopping agents and online small business / Yun Wan -- 60. Negative effects of advertising techniques in electronic commerce / Yuan Gao, Marios Koufaris, Robert Ducoffe -- 61. An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process / YongKi Yoon, Kun Im -- 62. Broadband solutions for residential customers / Mariana Hentea -- 63. Electronic commerce technologies management / Shawren Singh -- 64. M-commerce opportunities / Pouwan Lei. 65. Virtual concept use in the construction industry / O. Barima -- 66. Evolution of mobile commerce applications / George Lalopoulos, Ioannis Chochliouros, Anastasia Spiliopoulou-Chochliourou -- 67. Applications of e-commerce in government / Genie Stowers -- 68. E-commerce and mobile commerce application adoptions / Charlie Chen, Samuel Yang -- 69. B2B E-commerce infrastructure success factors for small companies in developing economies / Murray Jennex, Don Amoroso, Olayele Adelakun -- 70. Dynamic planning models for E-business strategy / Janice Burn, Colin Ash -- 71. Interorganizational relationships in the context of SMEs' B2B E-commerce / Assion Lawson-Body, Timothy O'Keefe -- 72. Mobile commerce applications and adoption / Krassie Petrova -- 73. Mobile telecommunications and M-commerce applications / Clarence Tan, Tiok-Woo Teo -- 74. Special features of mobile advertising and their utilization / Jari Sao, Jaana Tahtinen -- 75. Using mobile devices for electronic commerce / Raul Herbster, Hyggo Almeida, Angelo Perkusich -- 76. Exploring trust building mechanisms in global B2B electronic markets / Ana del Aguila-Obra, Antonio Padilla-Melendez -- 77. Secure multicast for mobile commerce applications / Mohamed Eltoweissy, Sushil Jajodia, Ravi Mukkamala -- 78. Web services security in E-business / Wei-Chuen Yau, G. S. V. Radha Krishna Rao -- 79. Web site quality and usability in E-commerce / Mei Cao, Qingyu Zhang. 80. Web services vs. ebXML / Yuhong Yan, Matthias Klein -- 81. Interoperability middleware for federated business services in Web-Pilarcos / Lea Kutvonen, Toni Ruokolainen, Janne Metso -- 82. Finding e-service offerings by computer-supported customer need reasoning / Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele, Andrei Morch -- 83. Applying mobility in the workforce / Bradley Johnstone, Khimji Vaghjiani -- 84. Innovation link between organization knowledge and customer knowledge / Helen Mitchell -- 85. Personalization and customer satisfaction in mobile commerce / HY Hsu, Songpol Kulviwat -- 86. Serving customers in a hybrid world / Claas Mulle-Lankenau, Kai Wehmeyer, Stefan Klein -- 87. The client-supplier E-relationship management / Marco Tagliavini, Elisa Ghiringhelli -- 88. Business models in open source software value creation / Marko Seppänen, Nina Helander, Saku Mäkinen - 89. The value of search engine optimization / Ross Malaga -- 90. eBay's dominance in internet auctions / Sangin Park -- 91. E-marketplace regression of National Trucking Exchange / Hope Koch -- 92. Using failure to develop a successful business / Ron Craig -- 93. Globalization and E-Commerce / John Sagi, Elias Carayanis, Subhasish Dasgupta, Gary Thomas -- 94. Global implications of E-commerce tool and artefact creation / Deborah Bunker -- 95. Multilingual Electronic Commerce in a Global Economy / Aryya Gangopadhyay, Zhensen Huang. 96. Multilingual web sites in global electronic commerce / Shaoyi He -- 97. Strategies of E-commerce business value optimization / Ada Scupola -- 98. Enhancing customer service operations in e-business / David Barnes, Matthew Hinton, Suzanne Mieczkowska -- 99. Interactivity and amusement in electronic commerce / Yuan Gao -- 100. Supporting communities of practice in the electronic commerce world / Charlene Dykman -- 101. The potential of B2B commerce for competitive advantage / Ronan McIvor, Paul Humphreys -- 102. Trust in B2B E-commerce virtual communities / Eric Turner -- 103. Entrepreneur behaviors on e-commerce security / Michael Kyobe -- 104. Consumer trust in e-commerce / Benoit Jeanson, John Ingham -- 105. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 106. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 107. Enhancing competitiveness of B2B and B2C e-commerce / Henry Aigbedo -- 108. Community customers / Jeroen Hoppenbrouwers -- 109. Customer perspective of CRM systems / Shan Pan -- 110. Providing value to customers in e-commerce environments / Shailey Minocha -- 111. The affective and cognitive impacts of perceived touch on online customers' intention to return in the web-based eCRM environment / Hong-Mei Chen, Qimei Chen, Rick Kazman -- 112. The importance of ease of use, usefulness, and trust to online consumers / Donna Weaver McCloskey. Electronic commerce.
title	Electronic commerce concepts, methodologies, tools and applications
title_auth	Electronic commerce concepts, methodologies, tools and applications
title_exact_search	Electronic commerce concepts, methodologies, tools and applications
title_full	Electronic commerce [electronic resource] concepts, methodologies, tools and applications [edited by] S. Ann Becker.
title_fullStr	Electronic commerce [electronic resource] concepts, methodologies, tools and applications [edited by] S. Ann Becker.
title_full_unstemmed	Electronic commerce [electronic resource] concepts, methodologies, tools and applications [edited by] S. Ann Becker.
title_short	Electronic commerce
title_sort	electronic commerce concepts methodologies tools and applications
title_sub	concepts, methodologies, tools and applications
topic	Electronic commerce.
topic_facet	Electronic commerce.
url	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-943-4
work_keys_str_mv	AT beckersann electroniccommerceconceptsmethodologiestoolsandapplications AT igiglobal electroniccommerceconceptsmethodologiestoolsandapplications

Verfügbarkeit

MARC

Datensatz im Suchindex

Es ist kein Print-Exemplar vorhanden.

Ähnliche Einträge