Advances in banking technology and management: impacts of ICT and CRM
"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Pro...
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2008.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided by publisher. |
| Beschreibung: | "Premier reference source"--Cover. |
| Beschreibung: | electronic texts (xviii, 362 p. : ill.) : digital files. Also available in print. |
| Format: | Mode of access: World Wide Web. |
| Bibliographie: | Includes bibliographical references (p. 324-351) and index. |
| ISBN: | 1599046776 (ebook) 9781599046778 (ebook) |
| Zugangseinschränkungen: | Restricted to subscribers or individual electronic text purchasers. |
Internformat
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| 245 | 0 | 0 | |a Advances in banking technology and management |h [electronic resource] |b impacts of ICT and CRM |c Vadlamani Ravi [editor]. |
| 260 | |a Hershey, Pa. : |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |c c2008. | ||
| 300 | |a electronic texts (xviii, 362 p. : ill.) : |b digital files. | ||
| 500 | |a "Premier reference source"--Cover. | ||
| 504 | |a Includes bibliographical references (p. 324-351) and index. | ||
| 505 | 0 | |a 1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto Bellini, Rita de Cássia de Faria Pereira -- 3. Adoption and diffusion of Internet banking / Mahil Carr -- 4. Customer acceptance of internet banking services in Greece / Miltiadis Makris, Harilaos Koumaras, Anastasia Konstantopoulou, Sotiris Konidis, Spyros Kostakis -- 5. The adoption and use of smart card technology in banking / Zouhaïer M'Chirgui, Olivier Chanel -- 6. Engineering banking applications / Manas Patra -- 7. Smart cards in the banking industry / Jarunee Wonglimpiyarat -- 8. Electronic banking and information assurance issues / Manish Gupta, Raghav Rao, Shambhu Upadhyaya -- 9. M-payment solutions and M-commerce fraud management / Seema Nambiar, Chang-Tien Lu -- 10. The CRM process and the banking industry / Murali Mantrala, Manfred Kraft, Beibei Dong, Kalyan Raman -- 11. Technology and customer value dynamics in the banking industry / Rajagopal -- 12. Data warehousing and analytics in banking / L. Narayanan -- 13. Data warehousing and analytics in banking / L. Narayanan -- 14. A reference model for savings bank / Annett Mauser -- 15. A semi-online training algorithm for the radial basis function neural networks / Vadlamani Ravi, P. Kumar, Eruku Srinivas, Nikola Kasabov -- 16. Forecasting foreign exchange rates using an SVR-based neural network ensemble / Lean Yu, Shouyang Wang, Kin Lai -- 17. On the new transformation-based approach to value-at-risk / G. Samanta -- 18. Data mining and the banking sector / Àkos Felsövályi, Jennifer Couran -- 19. Data mining for credit scoring / Indranil Bose, Cheng Kan, Chi Tsz, Lau Ki, Wong Hung. | |
| 506 | |a Restricted to subscribers or individual electronic text purchasers. | ||
| 520 | |a "This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided by publisher. | ||
| 530 | |a Also available in print. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 650 | 0 | |a Banks and banking |x Automation. | |
| 650 | 0 | |a Banks and banking |x Technological innovations. | |
| 650 | 0 | |a Financial services industry |x Technological innovations. | |
| 653 | |a Adoption and diffusion of Internet banking | ||
| 653 | |a Banking technology and management | ||
| 653 | |a CRM process | ||
| 653 | |a Data mining for credit storage | ||
| 653 | |a Data warehousing | ||
| 653 | |a Engineering banking applications | ||
| 653 | |a Information assurance | ||
| 653 | |a Internet banking methodologies | ||
| 653 | |a Logical data model | ||
| 653 | |a M-commerce fraud management | ||
| 653 | |a M-payment solutions | ||
| 653 | |a Neural network models | ||
| 653 | |a Risk management | ||
| 653 | |a Service quality | ||
| 653 | |a Smart card technology | ||
| 653 | |a Strategic decision making | ||
| 653 | |a Training algorithm | ||
| 653 | |a Value-at-risk | ||
| 700 | 1 | |a Ravi, Vadlamani. | |
| 710 | 2 | |a IGI Global. | |
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| author_facet | Ravi, Vadlamani IGI Global |
| author_sort | Ravi, Vadlamani |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HG1709 |
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| contents | 1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto Bellini, Rita de Cássia de Faria Pereira -- 3. Adoption and diffusion of Internet banking / Mahil Carr -- 4. Customer acceptance of internet banking services in Greece / Miltiadis Makris, Harilaos Koumaras, Anastasia Konstantopoulou, Sotiris Konidis, Spyros Kostakis -- 5. The adoption and use of smart card technology in banking / Zouhaïer M'Chirgui, Olivier Chanel -- 6. Engineering banking applications / Manas Patra -- 7. Smart cards in the banking industry / Jarunee Wonglimpiyarat -- 8. Electronic banking and information assurance issues / Manish Gupta, Raghav Rao, Shambhu Upadhyaya -- 9. M-payment solutions and M-commerce fraud management / Seema Nambiar, Chang-Tien Lu -- 10. The CRM process and the banking industry / Murali Mantrala, Manfred Kraft, Beibei Dong, Kalyan Raman -- 11. Technology and customer value dynamics in the banking industry / Rajagopal -- 12. Data warehousing and analytics in banking / L. Narayanan -- 13. Data warehousing and analytics in banking / L. Narayanan -- 14. A reference model for savings bank / Annett Mauser -- 15. A semi-online training algorithm for the radial basis function neural networks / Vadlamani Ravi, P. Kumar, Eruku Srinivas, Nikola Kasabov -- 16. Forecasting foreign exchange rates using an SVR-based neural network ensemble / Lean Yu, Shouyang Wang, Kin Lai -- 17. On the new transformation-based approach to value-at-risk / G. Samanta -- 18. Data mining and the banking sector / Àkos Felsövályi, Jennifer Couran -- 19. Data mining for credit scoring / Indranil Bose, Cheng Kan, Chi Tsz, Lau Ki, Wong Hung. |
| ctrlnum | (CaBNVSL)gtp00540281 (OCoLC)430960763 |
| dewey-full | 332.1068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332.1068 |
| dewey-search | 332.1068 |
| dewey-sort | 3332.1068 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-98-IGB-00000038 |
| illustrated | Illustrated |
| indexdate | 2024-07-16T15:51:43Z |
| institution | BVB |
| isbn | 1599046776 (ebook) 9781599046778 (ebook) |
| language | English |
| oclc_num | 430960763 |
| open_access_boolean | |
| owner | DE-863 DE-BY-FWS |
| owner_facet | DE-863 DE-BY-FWS |
| physical | electronic texts (xviii, 362 p. : ill.) : digital files. Also available in print. |
| psigel | ZDB-98-IGB |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), |
| record_format | marc |
| spelling | Advances in banking technology and management [electronic resource] impacts of ICT and CRM Vadlamani Ravi [editor]. Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2008. electronic texts (xviii, 362 p. : ill.) : digital files. "Premier reference source"--Cover. Includes bibliographical references (p. 324-351) and index. 1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto Bellini, Rita de Cássia de Faria Pereira -- 3. Adoption and diffusion of Internet banking / Mahil Carr -- 4. Customer acceptance of internet banking services in Greece / Miltiadis Makris, Harilaos Koumaras, Anastasia Konstantopoulou, Sotiris Konidis, Spyros Kostakis -- 5. The adoption and use of smart card technology in banking / Zouhaïer M'Chirgui, Olivier Chanel -- 6. Engineering banking applications / Manas Patra -- 7. Smart cards in the banking industry / Jarunee Wonglimpiyarat -- 8. Electronic banking and information assurance issues / Manish Gupta, Raghav Rao, Shambhu Upadhyaya -- 9. M-payment solutions and M-commerce fraud management / Seema Nambiar, Chang-Tien Lu -- 10. The CRM process and the banking industry / Murali Mantrala, Manfred Kraft, Beibei Dong, Kalyan Raman -- 11. Technology and customer value dynamics in the banking industry / Rajagopal -- 12. Data warehousing and analytics in banking / L. Narayanan -- 13. Data warehousing and analytics in banking / L. Narayanan -- 14. A reference model for savings bank / Annett Mauser -- 15. A semi-online training algorithm for the radial basis function neural networks / Vadlamani Ravi, P. Kumar, Eruku Srinivas, Nikola Kasabov -- 16. Forecasting foreign exchange rates using an SVR-based neural network ensemble / Lean Yu, Shouyang Wang, Kin Lai -- 17. On the new transformation-based approach to value-at-risk / G. Samanta -- 18. Data mining and the banking sector / Àkos Felsövályi, Jennifer Couran -- 19. Data mining for credit scoring / Indranil Bose, Cheng Kan, Chi Tsz, Lau Ki, Wong Hung. Restricted to subscribers or individual electronic text purchasers. "This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided by publisher. Also available in print. Mode of access: World Wide Web. Banks and banking Automation. Banks and banking Technological innovations. Financial services industry Technological innovations. Adoption and diffusion of Internet banking Banking technology and management CRM process Data mining for credit storage Data warehousing Engineering banking applications Information assurance Internet banking methodologies Logical data model M-commerce fraud management M-payment solutions Neural network models Risk management Service quality Smart card technology Strategic decision making Training algorithm Value-at-risk Ravi, Vadlamani. IGI Global. FWS01 ZDB-98-IGB FWS_PDA_IGB http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-675-4 Volltext |
| spellingShingle | Advances in banking technology and management impacts of ICT and CRM 1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto Bellini, Rita de Cássia de Faria Pereira -- 3. Adoption and diffusion of Internet banking / Mahil Carr -- 4. Customer acceptance of internet banking services in Greece / Miltiadis Makris, Harilaos Koumaras, Anastasia Konstantopoulou, Sotiris Konidis, Spyros Kostakis -- 5. The adoption and use of smart card technology in banking / Zouhaïer M'Chirgui, Olivier Chanel -- 6. Engineering banking applications / Manas Patra -- 7. Smart cards in the banking industry / Jarunee Wonglimpiyarat -- 8. Electronic banking and information assurance issues / Manish Gupta, Raghav Rao, Shambhu Upadhyaya -- 9. M-payment solutions and M-commerce fraud management / Seema Nambiar, Chang-Tien Lu -- 10. The CRM process and the banking industry / Murali Mantrala, Manfred Kraft, Beibei Dong, Kalyan Raman -- 11. Technology and customer value dynamics in the banking industry / Rajagopal -- 12. Data warehousing and analytics in banking / L. Narayanan -- 13. Data warehousing and analytics in banking / L. Narayanan -- 14. A reference model for savings bank / Annett Mauser -- 15. A semi-online training algorithm for the radial basis function neural networks / Vadlamani Ravi, P. Kumar, Eruku Srinivas, Nikola Kasabov -- 16. Forecasting foreign exchange rates using an SVR-based neural network ensemble / Lean Yu, Shouyang Wang, Kin Lai -- 17. On the new transformation-based approach to value-at-risk / G. Samanta -- 18. Data mining and the banking sector / Àkos Felsövályi, Jennifer Couran -- 19. Data mining for credit scoring / Indranil Bose, Cheng Kan, Chi Tsz, Lau Ki, Wong Hung. Banks and banking Automation. Banks and banking Technological innovations. Financial services industry Technological innovations. |
| title | Advances in banking technology and management impacts of ICT and CRM |
| title_auth | Advances in banking technology and management impacts of ICT and CRM |
| title_exact_search | Advances in banking technology and management impacts of ICT and CRM |
| title_full | Advances in banking technology and management [electronic resource] impacts of ICT and CRM Vadlamani Ravi [editor]. |
| title_fullStr | Advances in banking technology and management [electronic resource] impacts of ICT and CRM Vadlamani Ravi [editor]. |
| title_full_unstemmed | Advances in banking technology and management [electronic resource] impacts of ICT and CRM Vadlamani Ravi [editor]. |
| title_short | Advances in banking technology and management |
| title_sort | advances in banking technology and management impacts of ict and crm |
| title_sub | impacts of ICT and CRM |
| topic | Banks and banking Automation. Banks and banking Technological innovations. Financial services industry Technological innovations. |
| topic_facet | Banks and banking Automation. Banks and banking Technological innovations. Financial services industry Technological innovations. |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-675-4 |
| work_keys_str_mv | AT ravivadlamani advancesinbankingtechnologyandmanagementimpactsofictandcrm AT igiglobal advancesinbankingtechnologyandmanagementimpactsofictandcrm |