There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, even when you feel fully prepared as a leader. Thi...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Owens, Tracy
Weitere Verfasser:	Steiner, Therese
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Milwaukee, WI : Quality Press, 2020.
Schlagworte:	Customer services. Service à la clientèle. Customer services Electronic book.
Online-Zugang:	Volltext
Zusammenfassung:	There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, even when you feel fully prepared as a leader. This book offers a deeper understanding of how a workshop needs to be managed, how a team can be guided, and how workshop tools should be deployed to achieve a team's objectives. "Notes: Facilitation for Quality" offers several updates to traditional quality tools to better suit non-manufacturing environments. If you work in a service, office, non-profit, or professional setting, you will find these tools helpful (and you will use them to achieve real results). This book also offers five new tools invented or refined by the authors for those who practice or promote quality, innovation, and effective workshop management to add to their toolbox.
Beschreibung:	Description based upon print version of record.
Beschreibung:	1 online resource
ISBN:	9781951058432 1951058437