Implementing Microsoft Dynamics 365 customer engagement :: configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions /
Microsoft Dynamics 365 Customer Engagement is the preferred choice of CRM for large businesses. This book is for users, administrators, and consultants who wish to implement Dynamics 365 CE for their businesses. This book will guide you through new features that Dynamics 365 CE has to offer and help...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Birmingham, UK :
Packt Publishing,
2020.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Microsoft Dynamics 365 Customer Engagement is the preferred choice of CRM for large businesses. This book is for users, administrators, and consultants who wish to implement Dynamics 365 CE for their businesses. This book will guide you through new features that Dynamics 365 CE has to offer and help you implement them for organizations and clients. |
| Beschreibung: | 1 online resource (1 volume) : illustrations |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 1838550887 9781838550882 |
Internformat
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBU-on1190651780 | ||
| 003 | OCoLC | ||
| 005 | 20240405112445.0 | ||
| 006 | m o d | ||
| 007 | cr unu|||||||| | ||
| 008 | 200824s2020 enka ob 000 0 eng d | ||
| 040 | |a UMI |b eng |e rda |e pn |c UMI |d OCLCF |d N$T |d YDX |d EBLCP |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 1144764837 |a 1145582890 | ||
| 020 | |a 1838550887 | ||
| 020 | |a 9781838550882 |q (electronic bk.) | ||
| 020 | |z 9781838556877 | ||
| 035 | |a (OCoLC)1190651780 |z (OCoLC)1144764837 |z (OCoLC)1145582890 | ||
| 037 | |a CL0501000136 |b Safari Books Online | ||
| 050 | 4 | |a HD30.213 | |
| 082 | 7 | |a 658.812028553 |2 23 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Pal, Mahender, |e author. |0 http://id.loc.gov/authorities/names/no2016055465 | |
| 245 | 1 | 0 | |a Implementing Microsoft Dynamics 365 customer engagement : |b configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / |c Mahender Pal. |
| 246 | 3 | |a Implementing Microsoft Dynamics three hundred sixty-five customer engagement | |
| 264 | 1 | |a Birmingham, UK : |b Packt Publishing, |c 2020. | |
| 300 | |a 1 online resource (1 volume) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Online resource; title from title page (Safari, viewed August 20, 2020). | |
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Cover -- Title Page -- Copyright and Credits -- Dedication -- About Packt -- Contributors -- Table of Contents -- Preface -- Chapter 1: Introduction to Dynamics 365 CE -- Technical requirements -- Introduction to Dynamics 365 -- Introduction to Dynamics 365 apps -- Sales -- Marketing -- Customer Service -- Field Service -- Project Service -- Finance and Supply Chain Management -- Talent -- Retail -- Introduction to Dynamics 365 CE -- Dynamics 365 CE features -- UI enhancement -- Custom apps -- Inbuilt Sitemap Designer -- Editable grids -- Business process flow enhancement | |
| 505 | 8 | |a MultiSelect Option Set -- Dynamics 365 app for Outlook -- Dynamics 365 app for phone -- Virtual entities -- Relevance Search -- Understanding deployment options -- Cloud -- On-premise -- Hybrid deployment -- Dynamics 365 CE clients -- Web client -- Unified Interface client -- Mobile client -- Dynamics 365 CE for Outlook -- Dynamics 365 CE app for Outlook -- USD client -- Custom client -- Understanding subscription options -- Setting up a Dynamics 365 online trial -- Summary -- Chapter 2: Implementation Methodology -- Understanding project management | |
| 505 | 8 | |a Understanding project management methodologies -- The Waterfall methodology -- The Spiral methodology -- The Agile methodology -- The Scrum methodology -- Product backlog -- Sprint planning -- Daily standup -- Sprint review -- Backlog refinement -- RAD -- Requirement planning -- Developing a prototype -- Testing -- Release -- Microsoft Sure Step -- Microsoft Sure Step -- projects -- Microsoft Sure Step -- phases -- Kanban -- Feature Driven Development -- DevOps -- Choosing a methodology for Dynamics 365 CE -- Summary -- Chapter 3: Requirement Gathering and Analysis -- Technical requirements | |
| 505 | 8 | |a Understanding requirements -- Business requirements -- Functional requirements -- Non-functional requirements -- Requirement gathering and analysis -- Requirement gathering -- Interview -- Open-ended questions -- Closed-ended questions -- Questionnaire -- Open-ended questionnaire -- Closed-ended questionnaire -- Workshops -- Brainstorming -- Prototype -- Analysis -- Analyzing documentation -- Analyzing existing application -- Fit-Gap analysis -- Fit-Gap analysis for Dynamics 365 CE -- Out-of-the-box features -- Fit-Gap analysis -- Configuring Fit-Gap analysis -- Customizing Fit-Gap analysis | |
| 505 | 8 | |a Extending Dynamics 365 CE -- Fit-Gap analysis -- ISV solution -- Fit-Gap analysis -- Preparing a project plan -- Defining the project scope -- Project objectives -- Project requirements -- Acceptance criteria -- Exclusions -- Phases -- Project activities -- Respective teams -- Project cost -- Schedule -- Assumptions -- Risks -- Identifying roles and responsibilities -- Details schedule -- Identifying milestones -- Summary -- Chapter 4: Preparing Functional and Technical Design Documents -- Technical requirements -- Understanding functional and technical design -- Functional design documents | |
| 520 | |a Microsoft Dynamics 365 Customer Engagement is the preferred choice of CRM for large businesses. This book is for users, administrators, and consultants who wish to implement Dynamics 365 CE for their businesses. This book will guide you through new features that Dynamics 365 CE has to offer and help you implement them for organizations and clients. | ||
| 630 | 0 | 0 | |a Microsoft Dynamics AX. |0 http://id.loc.gov/authorities/names/no2014126904 |
| 630 | 0 | 7 | |a Microsoft Dynamics AX |2 fast |
| 650 | 0 | |a Customer relations |x Management. |0 http://id.loc.gov/authorities/subjects/sh2007005453 | |
| 650 | 0 | |a Management information systems. |0 http://id.loc.gov/authorities/subjects/sh85080359 | |
| 650 | 6 | |a Systèmes d'information de gestion. | |
| 650 | 7 | |a Customer relations |x Management |2 fast | |
| 650 | 7 | |a Management information systems |2 fast | |
| 758 | |i has work: |a Implementing Microsoft Dynamics 365 customer engagement (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFtmPjmCmk6VqdcjbhFrhd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Pal, Mahender. |t Implementing Microsoft Dynamics 365 Customer Engagement : Configure, Customize, and Extend Dynamics 365 CE in Order to Create Effective CRM Solutions. |d Birmingham : Packt Publishing, Limited, ©2020 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2391881 |3 Volltext |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL6130757 | ||
| 938 | |a EBSCOhost |b EBSC |n 2391881 | ||
| 938 | |a YBP Library Services |b YANK |n 301156178 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBU | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBU-on1190651780 |
|---|---|
| _version_ | 1804748476957851648 |
| adam_text | |
| any_adam_object | |
| author | Pal, Mahender |
| author_GND | http://id.loc.gov/authorities/names/no2016055465 |
| author_facet | Pal, Mahender |
| author_role | aut |
| author_sort | Pal, Mahender |
| author_variant | m p mp |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HD30 |
| callnumber-raw | HD30.213 |
| callnumber-search | HD30.213 |
| callnumber-sort | HD 230.213 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | Cover -- Title Page -- Copyright and Credits -- Dedication -- About Packt -- Contributors -- Table of Contents -- Preface -- Chapter 1: Introduction to Dynamics 365 CE -- Technical requirements -- Introduction to Dynamics 365 -- Introduction to Dynamics 365 apps -- Sales -- Marketing -- Customer Service -- Field Service -- Project Service -- Finance and Supply Chain Management -- Talent -- Retail -- Introduction to Dynamics 365 CE -- Dynamics 365 CE features -- UI enhancement -- Custom apps -- Inbuilt Sitemap Designer -- Editable grids -- Business process flow enhancement MultiSelect Option Set -- Dynamics 365 app for Outlook -- Dynamics 365 app for phone -- Virtual entities -- Relevance Search -- Understanding deployment options -- Cloud -- On-premise -- Hybrid deployment -- Dynamics 365 CE clients -- Web client -- Unified Interface client -- Mobile client -- Dynamics 365 CE for Outlook -- Dynamics 365 CE app for Outlook -- USD client -- Custom client -- Understanding subscription options -- Setting up a Dynamics 365 online trial -- Summary -- Chapter 2: Implementation Methodology -- Understanding project management Understanding project management methodologies -- The Waterfall methodology -- The Spiral methodology -- The Agile methodology -- The Scrum methodology -- Product backlog -- Sprint planning -- Daily standup -- Sprint review -- Backlog refinement -- RAD -- Requirement planning -- Developing a prototype -- Testing -- Release -- Microsoft Sure Step -- Microsoft Sure Step -- projects -- Microsoft Sure Step -- phases -- Kanban -- Feature Driven Development -- DevOps -- Choosing a methodology for Dynamics 365 CE -- Summary -- Chapter 3: Requirement Gathering and Analysis -- Technical requirements Understanding requirements -- Business requirements -- Functional requirements -- Non-functional requirements -- Requirement gathering and analysis -- Requirement gathering -- Interview -- Open-ended questions -- Closed-ended questions -- Questionnaire -- Open-ended questionnaire -- Closed-ended questionnaire -- Workshops -- Brainstorming -- Prototype -- Analysis -- Analyzing documentation -- Analyzing existing application -- Fit-Gap analysis -- Fit-Gap analysis for Dynamics 365 CE -- Out-of-the-box features -- Fit-Gap analysis -- Configuring Fit-Gap analysis -- Customizing Fit-Gap analysis Extending Dynamics 365 CE -- Fit-Gap analysis -- ISV solution -- Fit-Gap analysis -- Preparing a project plan -- Defining the project scope -- Project objectives -- Project requirements -- Acceptance criteria -- Exclusions -- Phases -- Project activities -- Respective teams -- Project cost -- Schedule -- Assumptions -- Risks -- Identifying roles and responsibilities -- Details schedule -- Identifying milestones -- Summary -- Chapter 4: Preparing Functional and Technical Design Documents -- Technical requirements -- Understanding functional and technical design -- Functional design documents |
| ctrlnum | (OCoLC)1190651780 |
| dewey-full | 658.812028553 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812028553 |
| dewey-search | 658.812028553 |
| dewey-sort | 3658.812028553 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>06000cam a2200577 i 4500</leader><controlfield tag="001">ZDB-4-EBU-on1190651780</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20240405112445.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr unu||||||||</controlfield><controlfield tag="008">200824s2020 enka ob 000 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">UMI</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">UMI</subfield><subfield code="d">OCLCF</subfield><subfield code="d">N$T</subfield><subfield code="d">YDX</subfield><subfield code="d">EBLCP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">1144764837</subfield><subfield code="a">1145582890</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1838550887</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781838550882</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781838556877</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1190651780</subfield><subfield code="z">(OCoLC)1144764837</subfield><subfield code="z">(OCoLC)1145582890</subfield></datafield><datafield tag="037" ind1=" " ind2=" "><subfield code="a">CL0501000136</subfield><subfield code="b">Safari Books Online</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HD30.213</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658.812028553</subfield><subfield code="2">23</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Pal, Mahender,</subfield><subfield code="e">author.</subfield><subfield code="0">http://id.loc.gov/authorities/names/no2016055465</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Implementing Microsoft Dynamics 365 customer engagement :</subfield><subfield code="b">configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions /</subfield><subfield code="c">Mahender Pal.</subfield></datafield><datafield tag="246" ind1="3" ind2=" "><subfield code="a">Implementing Microsoft Dynamics three hundred sixty-five customer engagement</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Birmingham, UK :</subfield><subfield code="b">Packt Publishing,</subfield><subfield code="c">2020.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (1 volume) :</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Online resource; title from title page (Safari, viewed August 20, 2020).</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Cover -- Title Page -- Copyright and Credits -- Dedication -- About Packt -- Contributors -- Table of Contents -- Preface -- Chapter 1: Introduction to Dynamics 365 CE -- Technical requirements -- Introduction to Dynamics 365 -- Introduction to Dynamics 365 apps -- Sales -- Marketing -- Customer Service -- Field Service -- Project Service -- Finance and Supply Chain Management -- Talent -- Retail -- Introduction to Dynamics 365 CE -- Dynamics 365 CE features -- UI enhancement -- Custom apps -- Inbuilt Sitemap Designer -- Editable grids -- Business process flow enhancement</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">MultiSelect Option Set -- Dynamics 365 app for Outlook -- Dynamics 365 app for phone -- Virtual entities -- Relevance Search -- Understanding deployment options -- Cloud -- On-premise -- Hybrid deployment -- Dynamics 365 CE clients -- Web client -- Unified Interface client -- Mobile client -- Dynamics 365 CE for Outlook -- Dynamics 365 CE app for Outlook -- USD client -- Custom client -- Understanding subscription options -- Setting up a Dynamics 365 online trial -- Summary -- Chapter 2: Implementation Methodology -- Understanding project management</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Understanding project management methodologies -- The Waterfall methodology -- The Spiral methodology -- The Agile methodology -- The Scrum methodology -- Product backlog -- Sprint planning -- Daily standup -- Sprint review -- Backlog refinement -- RAD -- Requirement planning -- Developing a prototype -- Testing -- Release -- Microsoft Sure Step -- Microsoft Sure Step -- projects -- Microsoft Sure Step -- phases -- Kanban -- Feature Driven Development -- DevOps -- Choosing a methodology for Dynamics 365 CE -- Summary -- Chapter 3: Requirement Gathering and Analysis -- Technical requirements</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Understanding requirements -- Business requirements -- Functional requirements -- Non-functional requirements -- Requirement gathering and analysis -- Requirement gathering -- Interview -- Open-ended questions -- Closed-ended questions -- Questionnaire -- Open-ended questionnaire -- Closed-ended questionnaire -- Workshops -- Brainstorming -- Prototype -- Analysis -- Analyzing documentation -- Analyzing existing application -- Fit-Gap analysis -- Fit-Gap analysis for Dynamics 365 CE -- Out-of-the-box features -- Fit-Gap analysis -- Configuring Fit-Gap analysis -- Customizing Fit-Gap analysis</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Extending Dynamics 365 CE -- Fit-Gap analysis -- ISV solution -- Fit-Gap analysis -- Preparing a project plan -- Defining the project scope -- Project objectives -- Project requirements -- Acceptance criteria -- Exclusions -- Phases -- Project activities -- Respective teams -- Project cost -- Schedule -- Assumptions -- Risks -- Identifying roles and responsibilities -- Details schedule -- Identifying milestones -- Summary -- Chapter 4: Preparing Functional and Technical Design Documents -- Technical requirements -- Understanding functional and technical design -- Functional design documents</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Microsoft Dynamics 365 Customer Engagement is the preferred choice of CRM for large businesses. This book is for users, administrators, and consultants who wish to implement Dynamics 365 CE for their businesses. This book will guide you through new features that Dynamics 365 CE has to offer and help you implement them for organizations and clients.</subfield></datafield><datafield tag="630" ind1="0" ind2="0"><subfield code="a">Microsoft Dynamics AX.</subfield><subfield code="0">http://id.loc.gov/authorities/names/no2014126904</subfield></datafield><datafield tag="630" ind1="0" ind2="7"><subfield code="a">Microsoft Dynamics AX</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer relations</subfield><subfield code="x">Management.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh2007005453</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Management information systems.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85080359</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Systèmes d'information de gestion.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="x">Management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Management information systems</subfield><subfield code="2">fast</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Implementing Microsoft Dynamics 365 customer engagement (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCFtmPjmCmk6VqdcjbhFrhd</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Pal, Mahender.</subfield><subfield code="t">Implementing Microsoft Dynamics 365 Customer Engagement : Configure, Customize, and Extend Dynamics 365 CE in Order to Create Effective CRM Solutions.</subfield><subfield code="d">Birmingham : Packt Publishing, Limited, ©2020</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2391881</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">ProQuest Ebook Central</subfield><subfield code="b">EBLB</subfield><subfield code="n">EBL6130757</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">2391881</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">301156178</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBU-on1190651780 |
| illustrated | Illustrated |
| indexdate | 2024-07-16T15:04:29Z |
| institution | BVB |
| isbn | 1838550887 9781838550882 |
| language | English |
| oclc_num | 1190651780 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (1 volume) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Packt Publishing, |
| record_format | marc |
| spelling | Pal, Mahender, author. http://id.loc.gov/authorities/names/no2016055465 Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / Mahender Pal. Implementing Microsoft Dynamics three hundred sixty-five customer engagement Birmingham, UK : Packt Publishing, 2020. 1 online resource (1 volume) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Online resource; title from title page (Safari, viewed August 20, 2020). Includes bibliographical references. Cover -- Title Page -- Copyright and Credits -- Dedication -- About Packt -- Contributors -- Table of Contents -- Preface -- Chapter 1: Introduction to Dynamics 365 CE -- Technical requirements -- Introduction to Dynamics 365 -- Introduction to Dynamics 365 apps -- Sales -- Marketing -- Customer Service -- Field Service -- Project Service -- Finance and Supply Chain Management -- Talent -- Retail -- Introduction to Dynamics 365 CE -- Dynamics 365 CE features -- UI enhancement -- Custom apps -- Inbuilt Sitemap Designer -- Editable grids -- Business process flow enhancement MultiSelect Option Set -- Dynamics 365 app for Outlook -- Dynamics 365 app for phone -- Virtual entities -- Relevance Search -- Understanding deployment options -- Cloud -- On-premise -- Hybrid deployment -- Dynamics 365 CE clients -- Web client -- Unified Interface client -- Mobile client -- Dynamics 365 CE for Outlook -- Dynamics 365 CE app for Outlook -- USD client -- Custom client -- Understanding subscription options -- Setting up a Dynamics 365 online trial -- Summary -- Chapter 2: Implementation Methodology -- Understanding project management Understanding project management methodologies -- The Waterfall methodology -- The Spiral methodology -- The Agile methodology -- The Scrum methodology -- Product backlog -- Sprint planning -- Daily standup -- Sprint review -- Backlog refinement -- RAD -- Requirement planning -- Developing a prototype -- Testing -- Release -- Microsoft Sure Step -- Microsoft Sure Step -- projects -- Microsoft Sure Step -- phases -- Kanban -- Feature Driven Development -- DevOps -- Choosing a methodology for Dynamics 365 CE -- Summary -- Chapter 3: Requirement Gathering and Analysis -- Technical requirements Understanding requirements -- Business requirements -- Functional requirements -- Non-functional requirements -- Requirement gathering and analysis -- Requirement gathering -- Interview -- Open-ended questions -- Closed-ended questions -- Questionnaire -- Open-ended questionnaire -- Closed-ended questionnaire -- Workshops -- Brainstorming -- Prototype -- Analysis -- Analyzing documentation -- Analyzing existing application -- Fit-Gap analysis -- Fit-Gap analysis for Dynamics 365 CE -- Out-of-the-box features -- Fit-Gap analysis -- Configuring Fit-Gap analysis -- Customizing Fit-Gap analysis Extending Dynamics 365 CE -- Fit-Gap analysis -- ISV solution -- Fit-Gap analysis -- Preparing a project plan -- Defining the project scope -- Project objectives -- Project requirements -- Acceptance criteria -- Exclusions -- Phases -- Project activities -- Respective teams -- Project cost -- Schedule -- Assumptions -- Risks -- Identifying roles and responsibilities -- Details schedule -- Identifying milestones -- Summary -- Chapter 4: Preparing Functional and Technical Design Documents -- Technical requirements -- Understanding functional and technical design -- Functional design documents Microsoft Dynamics 365 Customer Engagement is the preferred choice of CRM for large businesses. This book is for users, administrators, and consultants who wish to implement Dynamics 365 CE for their businesses. This book will guide you through new features that Dynamics 365 CE has to offer and help you implement them for organizations and clients. Microsoft Dynamics AX. http://id.loc.gov/authorities/names/no2014126904 Microsoft Dynamics AX fast Customer relations Management. http://id.loc.gov/authorities/subjects/sh2007005453 Management information systems. http://id.loc.gov/authorities/subjects/sh85080359 Systèmes d'information de gestion. Customer relations Management fast Management information systems fast has work: Implementing Microsoft Dynamics 365 customer engagement (Text) https://id.oclc.org/worldcat/entity/E39PCFtmPjmCmk6VqdcjbhFrhd https://id.oclc.org/worldcat/ontology/hasWork Print version: Pal, Mahender. Implementing Microsoft Dynamics 365 Customer Engagement : Configure, Customize, and Extend Dynamics 365 CE in Order to Create Effective CRM Solutions. Birmingham : Packt Publishing, Limited, ©2020 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2391881 Volltext |
| spellingShingle | Pal, Mahender Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / Cover -- Title Page -- Copyright and Credits -- Dedication -- About Packt -- Contributors -- Table of Contents -- Preface -- Chapter 1: Introduction to Dynamics 365 CE -- Technical requirements -- Introduction to Dynamics 365 -- Introduction to Dynamics 365 apps -- Sales -- Marketing -- Customer Service -- Field Service -- Project Service -- Finance and Supply Chain Management -- Talent -- Retail -- Introduction to Dynamics 365 CE -- Dynamics 365 CE features -- UI enhancement -- Custom apps -- Inbuilt Sitemap Designer -- Editable grids -- Business process flow enhancement MultiSelect Option Set -- Dynamics 365 app for Outlook -- Dynamics 365 app for phone -- Virtual entities -- Relevance Search -- Understanding deployment options -- Cloud -- On-premise -- Hybrid deployment -- Dynamics 365 CE clients -- Web client -- Unified Interface client -- Mobile client -- Dynamics 365 CE for Outlook -- Dynamics 365 CE app for Outlook -- USD client -- Custom client -- Understanding subscription options -- Setting up a Dynamics 365 online trial -- Summary -- Chapter 2: Implementation Methodology -- Understanding project management Understanding project management methodologies -- The Waterfall methodology -- The Spiral methodology -- The Agile methodology -- The Scrum methodology -- Product backlog -- Sprint planning -- Daily standup -- Sprint review -- Backlog refinement -- RAD -- Requirement planning -- Developing a prototype -- Testing -- Release -- Microsoft Sure Step -- Microsoft Sure Step -- projects -- Microsoft Sure Step -- phases -- Kanban -- Feature Driven Development -- DevOps -- Choosing a methodology for Dynamics 365 CE -- Summary -- Chapter 3: Requirement Gathering and Analysis -- Technical requirements Understanding requirements -- Business requirements -- Functional requirements -- Non-functional requirements -- Requirement gathering and analysis -- Requirement gathering -- Interview -- Open-ended questions -- Closed-ended questions -- Questionnaire -- Open-ended questionnaire -- Closed-ended questionnaire -- Workshops -- Brainstorming -- Prototype -- Analysis -- Analyzing documentation -- Analyzing existing application -- Fit-Gap analysis -- Fit-Gap analysis for Dynamics 365 CE -- Out-of-the-box features -- Fit-Gap analysis -- Configuring Fit-Gap analysis -- Customizing Fit-Gap analysis Extending Dynamics 365 CE -- Fit-Gap analysis -- ISV solution -- Fit-Gap analysis -- Preparing a project plan -- Defining the project scope -- Project objectives -- Project requirements -- Acceptance criteria -- Exclusions -- Phases -- Project activities -- Respective teams -- Project cost -- Schedule -- Assumptions -- Risks -- Identifying roles and responsibilities -- Details schedule -- Identifying milestones -- Summary -- Chapter 4: Preparing Functional and Technical Design Documents -- Technical requirements -- Understanding functional and technical design -- Functional design documents Microsoft Dynamics AX. http://id.loc.gov/authorities/names/no2014126904 Microsoft Dynamics AX fast Customer relations Management. http://id.loc.gov/authorities/subjects/sh2007005453 Management information systems. http://id.loc.gov/authorities/subjects/sh85080359 Systèmes d'information de gestion. Customer relations Management fast Management information systems fast |
| subject_GND | http://id.loc.gov/authorities/names/no2014126904 http://id.loc.gov/authorities/subjects/sh2007005453 http://id.loc.gov/authorities/subjects/sh85080359 |
| title | Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / |
| title_alt | Implementing Microsoft Dynamics three hundred sixty-five customer engagement |
| title_auth | Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / |
| title_exact_search | Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / |
| title_full | Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / Mahender Pal. |
| title_fullStr | Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / Mahender Pal. |
| title_full_unstemmed | Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / Mahender Pal. |
| title_short | Implementing Microsoft Dynamics 365 customer engagement : |
| title_sort | implementing microsoft dynamics 365 customer engagement configure customize and extend dynamics 365 ce in order to create effective crm solutions |
| title_sub | configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions / |
| topic | Microsoft Dynamics AX. http://id.loc.gov/authorities/names/no2014126904 Microsoft Dynamics AX fast Customer relations Management. http://id.loc.gov/authorities/subjects/sh2007005453 Management information systems. http://id.loc.gov/authorities/subjects/sh85080359 Systèmes d'information de gestion. Customer relations Management fast Management information systems fast |
| topic_facet | Microsoft Dynamics AX. Microsoft Dynamics AX Customer relations Management. Management information systems. Systèmes d'information de gestion. Customer relations Management Management information systems |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2391881 |
| work_keys_str_mv | AT palmahender implementingmicrosoftdynamics365customerengagementconfigurecustomizeandextenddynamics365ceinordertocreateeffectivecrmsolutions AT palmahender implementingmicrosoftdynamicsthreehundredsixtyfivecustomerengagement |