Crisis counsel :: navigating legal and communication conflict /
This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability. The boo...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Brookfield, Connecticut :
Rothstein Publishing,
[2020]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability. The book will help you to: - Balance reputation protection and legal obligation during a crisis. - Know why and how to apologize without increasing liability. - Weigh legal and communications advice when a crisis strikes. - Learn from original research which lets lawyers and communicators speak in their own words. - Draw practical everyday lessons from real-world examples of conflict between lawyers and communicators. - Navigate the legal and communication challenges of dealing with the media in a crisis. - Motivate lawyers and communicators to work better together. - Identify and avoid crucial areas of potential conflict from selected crisis case studies. - Understand the essential difference between corporate responsibility and legal liability. - Make decisions and do the right thing to protect your organization. The book includes a wide variety of global case studies and examples while analyzing how legal and communications advice was managed and the impact on reputation. Crisis Counsel also includes interviews with four of the leading global experts on crisis management and the conclusions of a focused, unique global survey of senior lawyers. |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781944480677 1944480676 |
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| 100 | 1 | |a Jaques, Tony, |e author. |0 http://id.loc.gov/authorities/names/n2006036102 | |
| 245 | 1 | 0 | |a Crisis counsel : |b navigating legal and communication conflict / |c by Tony Jaques. |
| 264 | 1 | |a Brookfield, Connecticut : |b Rothstein Publishing, |c [2020] | |
| 300 | |a 1 online resource | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Intro -- Title page -- Copyright -- WHAT YOUR COLLEAGUES ARE SAYING ABOUT CRISIS COUNSEL -- DEDICATION -- ACKNOWLEDGEMENTS -- FOREWORD by DR. ROBERT HEATH -- FOREWORD by HELIO FRED GARCIA -- FOREWORD by Tony Langham -- CONTENTS -- Introduction -- Managing Conflicting Advice, and Why It's Important -- The book will help you to: -- Structure -- Key Takeaways -- Chapter One -- Roles and Responsibilities: Who Does What in a Crisis? -- This chapter will help you to: -- The Nature of Crises -- Avoiding the Legal Response Syndrome -- The Role of Lawyers -- The Role of Lawyers in a Crisis | |
| 505 | 8 | |a The Role of Communicators -- The Role of Communicators in a Crisis -- So What's Different? -- The Decision Maker -- How to Get lawyers and Communicators Working Together in a Crisis -- Recognizing the Crisis -- A View from the Executive Suite -- Key Takeaways -- Questions for Discussion -- Chapter Two -- Lawyers' Insights -- This chapter will help you to: -- Where Advice Conflicts -- The Risk of Speed -- Who Should Be in Charge? -- Relationships and Working Better Together -- Perceptions of Value -- Summary of findings -- Key Takeaways -- Questions for Discussion | |
| 505 | 8 | |a Chapter Three -- Cases: Product Crises and Why They Hurt -- This chapter will help you to: -- The Boeing 737 MAX Disasters -- Samsung Gets Hot -- Missing the Joke -- Negative Online Reviews -- The Pentium Chip Recall -- Doing Business in China -- A Mouthful of Mouse -- Chipping Away at Reputation -- Just Cruisin' Along -- Key Takeaways -- Questions for Discussion -- Chapter Four -- Why Should I Apologize? -- This chapter will help you to: -- What Can Go Wrong -- Reasons for Your Organization to Apologize -- When Lack of Apology Becomes the News -- Sometimes it's Just too Late | |
| 505 | 8 | |a Apologizing to Reduce Liability -- But I've Done Nothing Wrong! -- The Political Apology -- Governments -- Organizations -- Companies -- Key Takeaways -- Questions for Discussion -- Chapter Five -- How to Apologize -- This chapter will help you to: -- A Job Well Done -- The Great Chicken Disaster -- Eight basic steps towards an effective apology -- How Not to Do It -- Words and phrases to avoid in an effective apology -- Key Takeaways -- Questions for Discussion -- Chapter Six -- Case Studies: Patently Obvious Risk -- This chapter will help you to: -- Backcountry Claims a Natural Word | |
| 505 | 8 | |a Fast Food Fiascos -- Taking it Up to the Big Boys -- Who Thought This Was a Good Idea? -- The Value of a Sense of Humor -- Taking on a Charity Icon -- Key Takeaways -- Questions for Discussion -- Chapter Seven -- Dealing With the Media -- This chapter will help you to: -- When it All Goes Wrong -- Try Humor -- The Role of Spokesperson -- Desired Qualities of a Crisis Spokesperson -- Who Should be the Crisis Spokesperson? -- Speaking With One Voice -- Where to Go? -- Getting Ready to Speak -- Getting Your Message Across -- What to Say ... and Not Say -- Dos and Don'ts of Crisis Communication | |
| 588 | 0 | |a Online resource; title from digital title page (viewed on January 06, 2022). | |
| 520 | |a This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability. The book will help you to: - Balance reputation protection and legal obligation during a crisis. - Know why and how to apologize without increasing liability. - Weigh legal and communications advice when a crisis strikes. - Learn from original research which lets lawyers and communicators speak in their own words. - Draw practical everyday lessons from real-world examples of conflict between lawyers and communicators. - Navigate the legal and communication challenges of dealing with the media in a crisis. - Motivate lawyers and communicators to work better together. - Identify and avoid crucial areas of potential conflict from selected crisis case studies. - Understand the essential difference between corporate responsibility and legal liability. - Make decisions and do the right thing to protect your organization. The book includes a wide variety of global case studies and examples while analyzing how legal and communications advice was managed and the impact on reputation. Crisis Counsel also includes interviews with four of the leading global experts on crisis management and the conclusions of a focused, unique global survey of senior lawyers. | ||
| 650 | 0 | |a Crisis management. |0 http://id.loc.gov/authorities/subjects/sh85034122 | |
| 650 | 0 | |a Communication in crisis management. |0 http://id.loc.gov/authorities/subjects/sh2015002939 | |
| 650 | 0 | |a Conflict management. |0 http://id.loc.gov/authorities/subjects/sh85030958 | |
| 650 | 6 | |a Gestion de crise. | |
| 650 | 6 | |a Communication en gestion de crise. | |
| 650 | 6 | |a Gestion des conflits. | |
| 650 | 7 | |a Conflict management |2 fast | |
| 650 | 7 | |a Communication in crisis management |2 fast | |
| 650 | 7 | |a Crisis management |2 fast | |
| 655 | 4 | |a Electronic book. | |
| 758 | |i has work: |a Crisis counsel (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFrwyhRw7mH8BW8fVvtK7d |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Jacques, Tony. |t Crisis Counsel : Navigating Legal and Communication Conflict. |d Brooksfield : Rothstein Associates, Incorporated, ©2020 |z 9781944480653 |
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Datensatz im Suchindex
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| _version_ | 1816796937756606464 |
| adam_text | |
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| author | Jaques, Tony |
| author_GND | http://id.loc.gov/authorities/names/n2006036102 |
| author_facet | Jaques, Tony |
| author_role | aut |
| author_sort | Jaques, Tony |
| author_variant | t j tj |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HD49 |
| callnumber-raw | HD49 .J37 2020 |
| callnumber-search | HD49 .J37 2020 |
| callnumber-sort | HD 249 J37 42020 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | Intro -- Title page -- Copyright -- WHAT YOUR COLLEAGUES ARE SAYING ABOUT CRISIS COUNSEL -- DEDICATION -- ACKNOWLEDGEMENTS -- FOREWORD by DR. ROBERT HEATH -- FOREWORD by HELIO FRED GARCIA -- FOREWORD by Tony Langham -- CONTENTS -- Introduction -- Managing Conflicting Advice, and Why It's Important -- The book will help you to: -- Structure -- Key Takeaways -- Chapter One -- Roles and Responsibilities: Who Does What in a Crisis? -- This chapter will help you to: -- The Nature of Crises -- Avoiding the Legal Response Syndrome -- The Role of Lawyers -- The Role of Lawyers in a Crisis The Role of Communicators -- The Role of Communicators in a Crisis -- So What's Different? -- The Decision Maker -- How to Get lawyers and Communicators Working Together in a Crisis -- Recognizing the Crisis -- A View from the Executive Suite -- Key Takeaways -- Questions for Discussion -- Chapter Two -- Lawyers' Insights -- This chapter will help you to: -- Where Advice Conflicts -- The Risk of Speed -- Who Should Be in Charge? -- Relationships and Working Better Together -- Perceptions of Value -- Summary of findings -- Key Takeaways -- Questions for Discussion Chapter Three -- Cases: Product Crises and Why They Hurt -- This chapter will help you to: -- The Boeing 737 MAX Disasters -- Samsung Gets Hot -- Missing the Joke -- Negative Online Reviews -- The Pentium Chip Recall -- Doing Business in China -- A Mouthful of Mouse -- Chipping Away at Reputation -- Just Cruisin' Along -- Key Takeaways -- Questions for Discussion -- Chapter Four -- Why Should I Apologize? -- This chapter will help you to: -- What Can Go Wrong -- Reasons for Your Organization to Apologize -- When Lack of Apology Becomes the News -- Sometimes it's Just too Late Apologizing to Reduce Liability -- But I've Done Nothing Wrong! -- The Political Apology -- Governments -- Organizations -- Companies -- Key Takeaways -- Questions for Discussion -- Chapter Five -- How to Apologize -- This chapter will help you to: -- A Job Well Done -- The Great Chicken Disaster -- Eight basic steps towards an effective apology -- How Not to Do It -- Words and phrases to avoid in an effective apology -- Key Takeaways -- Questions for Discussion -- Chapter Six -- Case Studies: Patently Obvious Risk -- This chapter will help you to: -- Backcountry Claims a Natural Word Fast Food Fiascos -- Taking it Up to the Big Boys -- Who Thought This Was a Good Idea? -- The Value of a Sense of Humor -- Taking on a Charity Icon -- Key Takeaways -- Questions for Discussion -- Chapter Seven -- Dealing With the Media -- This chapter will help you to: -- When it All Goes Wrong -- Try Humor -- The Role of Spokesperson -- Desired Qualities of a Crisis Spokesperson -- Who Should be the Crisis Spokesperson? -- Speaking With One Voice -- Where to Go? -- Getting Ready to Speak -- Getting Your Message Across -- What to Say ... and Not Say -- Dos and Don'ts of Crisis Communication |
| ctrlnum | (OCoLC)1176516730 |
| dewey-full | 658.4/056 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/056 |
| dewey-search | 658.4/056 |
| dewey-sort | 3658.4 256 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| spelling | Jaques, Tony, author. http://id.loc.gov/authorities/names/n2006036102 Crisis counsel : navigating legal and communication conflict / by Tony Jaques. Brookfield, Connecticut : Rothstein Publishing, [2020] 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Intro -- Title page -- Copyright -- WHAT YOUR COLLEAGUES ARE SAYING ABOUT CRISIS COUNSEL -- DEDICATION -- ACKNOWLEDGEMENTS -- FOREWORD by DR. ROBERT HEATH -- FOREWORD by HELIO FRED GARCIA -- FOREWORD by Tony Langham -- CONTENTS -- Introduction -- Managing Conflicting Advice, and Why It's Important -- The book will help you to: -- Structure -- Key Takeaways -- Chapter One -- Roles and Responsibilities: Who Does What in a Crisis? -- This chapter will help you to: -- The Nature of Crises -- Avoiding the Legal Response Syndrome -- The Role of Lawyers -- The Role of Lawyers in a Crisis The Role of Communicators -- The Role of Communicators in a Crisis -- So What's Different? -- The Decision Maker -- How to Get lawyers and Communicators Working Together in a Crisis -- Recognizing the Crisis -- A View from the Executive Suite -- Key Takeaways -- Questions for Discussion -- Chapter Two -- Lawyers' Insights -- This chapter will help you to: -- Where Advice Conflicts -- The Risk of Speed -- Who Should Be in Charge? -- Relationships and Working Better Together -- Perceptions of Value -- Summary of findings -- Key Takeaways -- Questions for Discussion Chapter Three -- Cases: Product Crises and Why They Hurt -- This chapter will help you to: -- The Boeing 737 MAX Disasters -- Samsung Gets Hot -- Missing the Joke -- Negative Online Reviews -- The Pentium Chip Recall -- Doing Business in China -- A Mouthful of Mouse -- Chipping Away at Reputation -- Just Cruisin' Along -- Key Takeaways -- Questions for Discussion -- Chapter Four -- Why Should I Apologize? -- This chapter will help you to: -- What Can Go Wrong -- Reasons for Your Organization to Apologize -- When Lack of Apology Becomes the News -- Sometimes it's Just too Late Apologizing to Reduce Liability -- But I've Done Nothing Wrong! -- The Political Apology -- Governments -- Organizations -- Companies -- Key Takeaways -- Questions for Discussion -- Chapter Five -- How to Apologize -- This chapter will help you to: -- A Job Well Done -- The Great Chicken Disaster -- Eight basic steps towards an effective apology -- How Not to Do It -- Words and phrases to avoid in an effective apology -- Key Takeaways -- Questions for Discussion -- Chapter Six -- Case Studies: Patently Obvious Risk -- This chapter will help you to: -- Backcountry Claims a Natural Word Fast Food Fiascos -- Taking it Up to the Big Boys -- Who Thought This Was a Good Idea? -- The Value of a Sense of Humor -- Taking on a Charity Icon -- Key Takeaways -- Questions for Discussion -- Chapter Seven -- Dealing With the Media -- This chapter will help you to: -- When it All Goes Wrong -- Try Humor -- The Role of Spokesperson -- Desired Qualities of a Crisis Spokesperson -- Who Should be the Crisis Spokesperson? -- Speaking With One Voice -- Where to Go? -- Getting Ready to Speak -- Getting Your Message Across -- What to Say ... and Not Say -- Dos and Don'ts of Crisis Communication Online resource; title from digital title page (viewed on January 06, 2022). This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability. The book will help you to: - Balance reputation protection and legal obligation during a crisis. - Know why and how to apologize without increasing liability. - Weigh legal and communications advice when a crisis strikes. - Learn from original research which lets lawyers and communicators speak in their own words. - Draw practical everyday lessons from real-world examples of conflict between lawyers and communicators. - Navigate the legal and communication challenges of dealing with the media in a crisis. - Motivate lawyers and communicators to work better together. - Identify and avoid crucial areas of potential conflict from selected crisis case studies. - Understand the essential difference between corporate responsibility and legal liability. - Make decisions and do the right thing to protect your organization. The book includes a wide variety of global case studies and examples while analyzing how legal and communications advice was managed and the impact on reputation. Crisis Counsel also includes interviews with four of the leading global experts on crisis management and the conclusions of a focused, unique global survey of senior lawyers. Crisis management. http://id.loc.gov/authorities/subjects/sh85034122 Communication in crisis management. http://id.loc.gov/authorities/subjects/sh2015002939 Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Gestion de crise. Communication en gestion de crise. Gestion des conflits. Conflict management fast Communication in crisis management fast Crisis management fast Electronic book. has work: Crisis counsel (Text) https://id.oclc.org/worldcat/entity/E39PCFrwyhRw7mH8BW8fVvtK7d https://id.oclc.org/worldcat/ontology/hasWork Print version: Jacques, Tony. Crisis Counsel : Navigating Legal and Communication Conflict. Brooksfield : Rothstein Associates, Incorporated, ©2020 9781944480653 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2527721 Volltext |
| spellingShingle | Jaques, Tony Crisis counsel : navigating legal and communication conflict / Intro -- Title page -- Copyright -- WHAT YOUR COLLEAGUES ARE SAYING ABOUT CRISIS COUNSEL -- DEDICATION -- ACKNOWLEDGEMENTS -- FOREWORD by DR. ROBERT HEATH -- FOREWORD by HELIO FRED GARCIA -- FOREWORD by Tony Langham -- CONTENTS -- Introduction -- Managing Conflicting Advice, and Why It's Important -- The book will help you to: -- Structure -- Key Takeaways -- Chapter One -- Roles and Responsibilities: Who Does What in a Crisis? -- This chapter will help you to: -- The Nature of Crises -- Avoiding the Legal Response Syndrome -- The Role of Lawyers -- The Role of Lawyers in a Crisis The Role of Communicators -- The Role of Communicators in a Crisis -- So What's Different? -- The Decision Maker -- How to Get lawyers and Communicators Working Together in a Crisis -- Recognizing the Crisis -- A View from the Executive Suite -- Key Takeaways -- Questions for Discussion -- Chapter Two -- Lawyers' Insights -- This chapter will help you to: -- Where Advice Conflicts -- The Risk of Speed -- Who Should Be in Charge? -- Relationships and Working Better Together -- Perceptions of Value -- Summary of findings -- Key Takeaways -- Questions for Discussion Chapter Three -- Cases: Product Crises and Why They Hurt -- This chapter will help you to: -- The Boeing 737 MAX Disasters -- Samsung Gets Hot -- Missing the Joke -- Negative Online Reviews -- The Pentium Chip Recall -- Doing Business in China -- A Mouthful of Mouse -- Chipping Away at Reputation -- Just Cruisin' Along -- Key Takeaways -- Questions for Discussion -- Chapter Four -- Why Should I Apologize? -- This chapter will help you to: -- What Can Go Wrong -- Reasons for Your Organization to Apologize -- When Lack of Apology Becomes the News -- Sometimes it's Just too Late Apologizing to Reduce Liability -- But I've Done Nothing Wrong! -- The Political Apology -- Governments -- Organizations -- Companies -- Key Takeaways -- Questions for Discussion -- Chapter Five -- How to Apologize -- This chapter will help you to: -- A Job Well Done -- The Great Chicken Disaster -- Eight basic steps towards an effective apology -- How Not to Do It -- Words and phrases to avoid in an effective apology -- Key Takeaways -- Questions for Discussion -- Chapter Six -- Case Studies: Patently Obvious Risk -- This chapter will help you to: -- Backcountry Claims a Natural Word Fast Food Fiascos -- Taking it Up to the Big Boys -- Who Thought This Was a Good Idea? -- The Value of a Sense of Humor -- Taking on a Charity Icon -- Key Takeaways -- Questions for Discussion -- Chapter Seven -- Dealing With the Media -- This chapter will help you to: -- When it All Goes Wrong -- Try Humor -- The Role of Spokesperson -- Desired Qualities of a Crisis Spokesperson -- Who Should be the Crisis Spokesperson? -- Speaking With One Voice -- Where to Go? -- Getting Ready to Speak -- Getting Your Message Across -- What to Say ... and Not Say -- Dos and Don'ts of Crisis Communication Crisis management. http://id.loc.gov/authorities/subjects/sh85034122 Communication in crisis management. http://id.loc.gov/authorities/subjects/sh2015002939 Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Gestion de crise. Communication en gestion de crise. Gestion des conflits. Conflict management fast Communication in crisis management fast Crisis management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034122 http://id.loc.gov/authorities/subjects/sh2015002939 http://id.loc.gov/authorities/subjects/sh85030958 |
| title | Crisis counsel : navigating legal and communication conflict / |
| title_auth | Crisis counsel : navigating legal and communication conflict / |
| title_exact_search | Crisis counsel : navigating legal and communication conflict / |
| title_full | Crisis counsel : navigating legal and communication conflict / by Tony Jaques. |
| title_fullStr | Crisis counsel : navigating legal and communication conflict / by Tony Jaques. |
| title_full_unstemmed | Crisis counsel : navigating legal and communication conflict / by Tony Jaques. |
| title_short | Crisis counsel : |
| title_sort | crisis counsel navigating legal and communication conflict |
| title_sub | navigating legal and communication conflict / |
| topic | Crisis management. http://id.loc.gov/authorities/subjects/sh85034122 Communication in crisis management. http://id.loc.gov/authorities/subjects/sh2015002939 Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Gestion de crise. Communication en gestion de crise. Gestion des conflits. Conflict management fast Communication in crisis management fast Crisis management fast |
| topic_facet | Crisis management. Communication in crisis management. Conflict management. Gestion de crise. Communication en gestion de crise. Gestion des conflits. Conflict management Communication in crisis management Crisis management Electronic book. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2527721 |
| work_keys_str_mv | AT jaquestony crisiscounselnavigatinglegalandcommunicationconflict |