Service encounters in tourism, events and hospitality :: staff perspectives /
"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bristol, UK ; Blue Ridge Summit, PA :
Channel View Publications,
[2020]
|
| Schriftenreihe: | Aspects of tourism ;
87. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- |
| Beschreibung: | 1 online resource (xix, 188 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781845417307 1845417305 9781845417291 1845417291 9781845417284 1845417283 |
Internformat
MARC
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| 100 | 1 | |a Firth, Miriam, |e author. |0 http://id.loc.gov/authorities/names/n2019046523 | |
| 245 | 1 | 0 | |a Service encounters in tourism, events and hospitality : |b staff perspectives / |c Miriam Firth. |
| 264 | 1 | |a Bristol, UK ; |a Blue Ridge Summit, PA : |b Channel View Publications, |c [2020] | |
| 300 | |a 1 online resource (xix, 188 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b n |2 rdamedia | ||
| 338 | |a online resource |b nc |2 rdacarrier | ||
| 490 | 1 | |a Aspects of tourism ; |v 87 | |
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- |c Provided by publisher | ||
| 505 | 0 | |a Chapter 1: What are Customer Service Encounters? -- Chapter 2: Staff-to-Staff Support for Service Encounters -- Chapter 3: Soft Skills in Service Encounters -- Chapter 4: Emotional Labour -- Chapter 5: Aesthetic and Sexualised Labour -- Chapter 6 : Intercultural Sensitivity -- Chapter 7 : Co-production and Co-creation -- Chapter 8 : Legal Frameworks -- Chapter 9 : Using Humour in Customer Service Encounters --Chapter 10 : Management of Service Encounters in Tourism, Events and Hospitality Management -- Conclusion. | |
| 588 | 0 | |a Online resource; title from digital title page (viewed on April 27, 2020). | |
| 650 | 0 | |a Tourism |x Customer services. | |
| 650 | 0 | |a Special events industry |x Customer services. | |
| 650 | 0 | |a Hospitality industry |x Customer services. | |
| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 650 | 6 | |a Événements spéciaux |x Industrie |x Service à la clientèle. | |
| 650 | 6 | |a Accueil (Tourisme) |x Service à la clientèle. | |
| 650 | 7 | |a Personnel & human resources management. |2 bicssc | |
| 650 | 7 | |a Service industries. |2 bicssc | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industries |x Hospitality, Travel & Tourism. |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Hospitality industry |x Customer services |2 fast | |
| 650 | 7 | |a Tourism |x Customer services |2 fast | |
| 758 | |i has work: |a Service encounters in tourism, events and hospitality (Text) |1 https://id.oclc.org/worldcat/entity/E39PCG8MXd9t73XWcJKF8WvT73 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Firth, Miriam. |t Service encounters in tourism, events and hospitality. |d Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020 |z 9781845417260 |w (DLC) 2019029543 |
| 830 | 0 | |a Aspects of tourism ; |v 87. |0 http://id.loc.gov/authorities/names/n00015065 | |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBU-on1126347182 |
|---|---|
| _version_ | 1804748474184368128 |
| adam_text | |
| any_adam_object | |
| author | Firth, Miriam |
| author_GND | http://id.loc.gov/authorities/names/n2019046523 |
| author_facet | Firth, Miriam |
| author_role | aut |
| author_sort | Firth, Miriam |
| author_variant | m f mf |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | G - Geography, Anthropology, Recreation |
| callnumber-label | G155 |
| callnumber-raw | G155.A1 F557 2020 |
| callnumber-search | G155.A1 F557 2020 |
| callnumber-sort | G 3155 A1 F557 42020 |
| callnumber-subject | G - General Geography |
| collection | ZDB-4-EBU |
| contents | Chapter 1: What are Customer Service Encounters? -- Chapter 2: Staff-to-Staff Support for Service Encounters -- Chapter 3: Soft Skills in Service Encounters -- Chapter 4: Emotional Labour -- Chapter 5: Aesthetic and Sexualised Labour -- Chapter 6 : Intercultural Sensitivity -- Chapter 7 : Co-production and Co-creation -- Chapter 8 : Legal Frameworks -- Chapter 9 : Using Humour in Customer Service Encounters --Chapter 10 : Management of Service Encounters in Tourism, Events and Hospitality Management -- Conclusion. |
| ctrlnum | (OCoLC)1126347182 |
| dewey-full | 338.4/791 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 338 - Production |
| dewey-raw | 338.4/791 |
| dewey-search | 338.4/791 |
| dewey-sort | 3338.4 3791 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-on1126347182 |
| illustrated | Illustrated |
| indexdate | 2024-07-16T15:04:27Z |
| institution | BVB |
| isbn | 9781845417307 1845417305 9781845417291 1845417291 9781845417284 1845417283 |
| language | English |
| lccn | 2019029544 |
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| physical | 1 online resource (xix, 188 pages) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2020 |
| publishDateSearch | 2020 |
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| publisher | Channel View Publications, |
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| series | Aspects of tourism ; |
| series2 | Aspects of tourism ; |
| spelling | Firth, Miriam, author. http://id.loc.gov/authorities/names/n2019046523 Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, [2020] 1 online resource (xix, 188 pages) : illustrations text txt rdacontent computer n rdamedia online resource nc rdacarrier Aspects of tourism ; 87 Includes bibliographical references and index. "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- Provided by publisher Chapter 1: What are Customer Service Encounters? -- Chapter 2: Staff-to-Staff Support for Service Encounters -- Chapter 3: Soft Skills in Service Encounters -- Chapter 4: Emotional Labour -- Chapter 5: Aesthetic and Sexualised Labour -- Chapter 6 : Intercultural Sensitivity -- Chapter 7 : Co-production and Co-creation -- Chapter 8 : Legal Frameworks -- Chapter 9 : Using Humour in Customer Service Encounters --Chapter 10 : Management of Service Encounters in Tourism, Events and Hospitality Management -- Conclusion. Online resource; title from digital title page (viewed on April 27, 2020). Tourism Customer services. Special events industry Customer services. Hospitality industry Customer services. Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Événements spéciaux Industrie Service à la clientèle. Accueil (Tourisme) Service à la clientèle. Personnel & human resources management. bicssc Service industries. bicssc BUSINESS & ECONOMICS Industries Hospitality, Travel & Tourism. bisacsh Customer relations fast Hospitality industry Customer services fast Tourism Customer services fast has work: Service encounters in tourism, events and hospitality (Text) https://id.oclc.org/worldcat/entity/E39PCG8MXd9t73XWcJKF8WvT73 https://id.oclc.org/worldcat/ontology/hasWork Print version: Firth, Miriam. Service encounters in tourism, events and hospitality. Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020 9781845417260 (DLC) 2019029543 Aspects of tourism ; 87. http://id.loc.gov/authorities/names/n00015065 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2355205 Volltext |
| spellingShingle | Firth, Miriam Service encounters in tourism, events and hospitality : staff perspectives / Aspects of tourism ; Chapter 1: What are Customer Service Encounters? -- Chapter 2: Staff-to-Staff Support for Service Encounters -- Chapter 3: Soft Skills in Service Encounters -- Chapter 4: Emotional Labour -- Chapter 5: Aesthetic and Sexualised Labour -- Chapter 6 : Intercultural Sensitivity -- Chapter 7 : Co-production and Co-creation -- Chapter 8 : Legal Frameworks -- Chapter 9 : Using Humour in Customer Service Encounters --Chapter 10 : Management of Service Encounters in Tourism, Events and Hospitality Management -- Conclusion. Tourism Customer services. Special events industry Customer services. Hospitality industry Customer services. Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Événements spéciaux Industrie Service à la clientèle. Accueil (Tourisme) Service à la clientèle. Personnel & human resources management. bicssc Service industries. bicssc BUSINESS & ECONOMICS Industries Hospitality, Travel & Tourism. bisacsh Customer relations fast Hospitality industry Customer services fast Tourism Customer services fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034963 |
| title | Service encounters in tourism, events and hospitality : staff perspectives / |
| title_auth | Service encounters in tourism, events and hospitality : staff perspectives / |
| title_exact_search | Service encounters in tourism, events and hospitality : staff perspectives / |
| title_full | Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. |
| title_fullStr | Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. |
| title_full_unstemmed | Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. |
| title_short | Service encounters in tourism, events and hospitality : |
| title_sort | service encounters in tourism events and hospitality staff perspectives |
| title_sub | staff perspectives / |
| topic | Tourism Customer services. Special events industry Customer services. Hospitality industry Customer services. Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Événements spéciaux Industrie Service à la clientèle. Accueil (Tourisme) Service à la clientèle. Personnel & human resources management. bicssc Service industries. bicssc BUSINESS & ECONOMICS Industries Hospitality, Travel & Tourism. bisacsh Customer relations fast Hospitality industry Customer services fast Tourism Customer services fast |
| topic_facet | Tourism Customer services. Special events industry Customer services. Hospitality industry Customer services. Customer relations. Événements spéciaux Industrie Service à la clientèle. Accueil (Tourisme) Service à la clientèle. Personnel & human resources management. Service industries. BUSINESS & ECONOMICS Industries Hospitality, Travel & Tourism. Customer relations Hospitality industry Customer services Tourism Customer services |
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