Examining the Role of Well Being in the Marketing Discipline:
Volume 17 of Research in Occupational Stress and Well Beingis focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing; sales; customers.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley :
Emerald Publishing Limited,
2019.
|
| Schriftenreihe: | Research in Occupational Stress and Well Being Ser.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Volume 17 of Research in Occupational Stress and Well Beingis focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing; sales; customers. |
| Beschreibung: | Chapter 6: Customer Service Stress: A Meta-Analysis of Customer Mistreatment |
| Beschreibung: | 1 online resource (184 pages) |
| Bibliographie: | ReferencesChapter 4: Leading the Service-Profit Chain: How Leaders' Behaviors Can Affect Customer Experience; The Service-Profit Chain; The Service Environment; The Role of Leadership; Leading the Psychologically Healthy Workplace; Summary: Leading the Service-Profit Chain; References; Chapter 5: A Meta-Analysis on Positive Psychology Correlates of Sales Performance; The Domain of Positive Psychology; Positive Organizational Behavior; Positive Psychology Constructs as Buffering Variables; Core Self-evaluations; Hope; Optimism; Resilience; Psychological Capital |
| ISBN: | 9781789739459 1789739454 1789739470 9781789739473 |
Internformat
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| 245 | 1 | 0 | |a Examining the Role of Well Being in the Marketing Discipline |
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| 505 | 0 | |a Intro; Contents; Lists of Figures and Tables; Figures; Tables; About the Contributors; Volume Editors' Introduction; Chapter 1: Selling to All Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance; Literature Review; The Sales Job in the Contemporary Business World; Internal Selling as a Job Demand; Internal Selling: A Challenge Stressor or a Hindrance Stressor?; The Conceptual Model; Antecedents of Internal Selling; Internal Selling and Role Stress; The Moderators in the Internal Selling-Salespeople Outcome Relationships | |
| 505 | 8 | |a The Feedback LoopDiscussion; Theoretical Contributions; Managerial Implications; Limitation and Future Research Directions; Conclusion; References; Chapter 2: Stress and Well-Being at the Consumer-Employee Interface; The Nature of Stress in Consumer Behavior; Stress Coping: Consumption as a Response; Stressor: Consumption as a Source of Stress; Adding Employees into the Consumer Stress Equation; The Employee-Consumer Satisfaction Mirror; Research Propositions and Future Directions; Does the Stress Mirroring Process Occur between Consumers and Employees? | |
| 505 | 8 | |a Does Employee Behavior (E.g., Mistreatment and Abuse) Influence Consumer Stress?Is the Mirroring Effect Reciprocal and Mutually Reinforcing to Create a Downward Spiral?; What Are the Moderating Mechanisms That Alter the Stress Mirroring Consumer-Employee Process?; Conclusion; References; Chapter 3: Occupational Stress and Well-Being of Persuasion Agents*; Principles of the PKM; Extending PKM to Account for the Agent's Side of the Interaction; Potential Stressors in the Persuasion Encounter; Agent Side Coping; What's at Stake? Negative Repercussions for Consumers and Firms; Conclusion | |
| 504 | |a ReferencesChapter 4: Leading the Service-Profit Chain: How Leaders' Behaviors Can Affect Customer Experience; The Service-Profit Chain; The Service Environment; The Role of Leadership; Leading the Psychologically Healthy Workplace; Summary: Leading the Service-Profit Chain; References; Chapter 5: A Meta-Analysis on Positive Psychology Correlates of Sales Performance; The Domain of Positive Psychology; Positive Organizational Behavior; Positive Psychology Constructs as Buffering Variables; Core Self-evaluations; Hope; Optimism; Resilience; Psychological Capital | ||
| 505 | 8 | |a Positive Psychology Constructs as MotivatorsEngagement; Empowerment; Positive Psychology Constructs as Facilitators of Job Tasks; Adaptability; Proactivity; Sales Performance as Cause of Positive Psychology Constructs; Common-method Influences on the Positive Psychology-Sales Performance Relationship; Method; Search Strategy; Inclusion and Exclusion Criteria; Coding Process; Positive Psychology Variable Categories; Criterion Categories; Rating-source Categories; Analytic Approach; Results; Discussion; Limitations and Future Research; References | |
| 500 | |a Chapter 6: Customer Service Stress: A Meta-Analysis of Customer Mistreatment | ||
| 520 | |a Volume 17 of Research in Occupational Stress and Well Beingis focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing; sales; customers. | ||
| 650 | 0 | |a Job stress. |0 http://id.loc.gov/authorities/subjects/sh85070588 | |
| 650 | 0 | |a Quality of work life. |0 http://id.loc.gov/authorities/subjects/sh85109447 | |
| 650 | 0 | |a Marketing |x Psychological aspects. | |
| 650 | 6 | |a Stress dû au travail. | |
| 650 | 6 | |a Qualité de la vie au travail. | |
| 650 | 6 | |a Marketing |x Aspect psychologique. | |
| 650 | 7 | |a Sales & marketing management. |2 bicssc | |
| 650 | 7 | |a Business & Economics |x Marketing |x General. |2 bisacsh | |
| 650 | 7 | |a Job stress |2 fast | |
| 650 | 7 | |a Marketing |x Psychological aspects |2 fast | |
| 650 | 7 | |a Quality of work life |2 fast | |
| 700 | 1 | |a Harms, Peter D. | |
| 758 | |i has work: |a Examining the role of well-being in the marketing discipline (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFxYkyWQWq83mHj6HMRBT3 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
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| contents | Intro; Contents; Lists of Figures and Tables; Figures; Tables; About the Contributors; Volume Editors' Introduction; Chapter 1: Selling to All Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance; Literature Review; The Sales Job in the Contemporary Business World; Internal Selling as a Job Demand; Internal Selling: A Challenge Stressor or a Hindrance Stressor?; The Conceptual Model; Antecedents of Internal Selling; Internal Selling and Role Stress; The Moderators in the Internal Selling-Salespeople Outcome Relationships The Feedback LoopDiscussion; Theoretical Contributions; Managerial Implications; Limitation and Future Research Directions; Conclusion; References; Chapter 2: Stress and Well-Being at the Consumer-Employee Interface; The Nature of Stress in Consumer Behavior; Stress Coping: Consumption as a Response; Stressor: Consumption as a Source of Stress; Adding Employees into the Consumer Stress Equation; The Employee-Consumer Satisfaction Mirror; Research Propositions and Future Directions; Does the Stress Mirroring Process Occur between Consumers and Employees? Does Employee Behavior (E.g., Mistreatment and Abuse) Influence Consumer Stress?Is the Mirroring Effect Reciprocal and Mutually Reinforcing to Create a Downward Spiral?; What Are the Moderating Mechanisms That Alter the Stress Mirroring Consumer-Employee Process?; Conclusion; References; Chapter 3: Occupational Stress and Well-Being of Persuasion Agents*; Principles of the PKM; Extending PKM to Account for the Agent's Side of the Interaction; Potential Stressors in the Persuasion Encounter; Agent Side Coping; What's at Stake? Negative Repercussions for Consumers and Firms; Conclusion Positive Psychology Constructs as MotivatorsEngagement; Empowerment; Positive Psychology Constructs as Facilitators of Job Tasks; Adaptability; Proactivity; Sales Performance as Cause of Positive Psychology Constructs; Common-method Influences on the Positive Psychology-Sales Performance Relationship; Method; Search Strategy; Inclusion and Exclusion Criteria; Coding Process; Positive Psychology Variable Categories; Criterion Categories; Rating-source Categories; Analytic Approach; Results; Discussion; Limitations and Future Research; References |
| ctrlnum | (OCoLC)1114965408 |
| dewey-full | 158.72 |
| dewey-hundreds | 100 - Philosophy & psychology |
| dewey-ones | 158 - Applied psychology |
| dewey-raw | 158.72 |
| dewey-search | 158.72 |
| dewey-sort | 3158.72 |
| dewey-tens | 150 - Psychology |
| discipline | Psychologie |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:35Z |
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| isbn | 9781789739459 1789739454 1789739470 9781789739473 |
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| series | Research in Occupational Stress and Well Being Ser. |
| series2 | Research in Occupational Stress and Well Being Ser. ; |
| spelling | Perrewé, Pamela L. Examining the Role of Well Being in the Marketing Discipline Bingley : Emerald Publishing Limited, 2019. 1 online resource (184 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Research in Occupational Stress and Well Being Ser. ; v. 17 Print version record. Intro; Contents; Lists of Figures and Tables; Figures; Tables; About the Contributors; Volume Editors' Introduction; Chapter 1: Selling to All Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance; Literature Review; The Sales Job in the Contemporary Business World; Internal Selling as a Job Demand; Internal Selling: A Challenge Stressor or a Hindrance Stressor?; The Conceptual Model; Antecedents of Internal Selling; Internal Selling and Role Stress; The Moderators in the Internal Selling-Salespeople Outcome Relationships The Feedback LoopDiscussion; Theoretical Contributions; Managerial Implications; Limitation and Future Research Directions; Conclusion; References; Chapter 2: Stress and Well-Being at the Consumer-Employee Interface; The Nature of Stress in Consumer Behavior; Stress Coping: Consumption as a Response; Stressor: Consumption as a Source of Stress; Adding Employees into the Consumer Stress Equation; The Employee-Consumer Satisfaction Mirror; Research Propositions and Future Directions; Does the Stress Mirroring Process Occur between Consumers and Employees? Does Employee Behavior (E.g., Mistreatment and Abuse) Influence Consumer Stress?Is the Mirroring Effect Reciprocal and Mutually Reinforcing to Create a Downward Spiral?; What Are the Moderating Mechanisms That Alter the Stress Mirroring Consumer-Employee Process?; Conclusion; References; Chapter 3: Occupational Stress and Well-Being of Persuasion Agents*; Principles of the PKM; Extending PKM to Account for the Agent's Side of the Interaction; Potential Stressors in the Persuasion Encounter; Agent Side Coping; What's at Stake? Negative Repercussions for Consumers and Firms; Conclusion ReferencesChapter 4: Leading the Service-Profit Chain: How Leaders' Behaviors Can Affect Customer Experience; The Service-Profit Chain; The Service Environment; The Role of Leadership; Leading the Psychologically Healthy Workplace; Summary: Leading the Service-Profit Chain; References; Chapter 5: A Meta-Analysis on Positive Psychology Correlates of Sales Performance; The Domain of Positive Psychology; Positive Organizational Behavior; Positive Psychology Constructs as Buffering Variables; Core Self-evaluations; Hope; Optimism; Resilience; Psychological Capital Positive Psychology Constructs as MotivatorsEngagement; Empowerment; Positive Psychology Constructs as Facilitators of Job Tasks; Adaptability; Proactivity; Sales Performance as Cause of Positive Psychology Constructs; Common-method Influences on the Positive Psychology-Sales Performance Relationship; Method; Search Strategy; Inclusion and Exclusion Criteria; Coding Process; Positive Psychology Variable Categories; Criterion Categories; Rating-source Categories; Analytic Approach; Results; Discussion; Limitations and Future Research; References Chapter 6: Customer Service Stress: A Meta-Analysis of Customer Mistreatment Volume 17 of Research in Occupational Stress and Well Beingis focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing; sales; customers. Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Marketing Psychological aspects. Stress dû au travail. Qualité de la vie au travail. Marketing Aspect psychologique. Sales & marketing management. bicssc Business & Economics Marketing General. bisacsh Job stress fast Marketing Psychological aspects fast Quality of work life fast Harms, Peter D. has work: Examining the role of well-being in the marketing discipline (Text) https://id.oclc.org/worldcat/entity/E39PCFxYkyWQWq83mHj6HMRBT3 https://id.oclc.org/worldcat/ontology/hasWork Print version: Perrewé, Pamela L. Examining the Role of Well Being in the Marketing Discipline. Bingley : Emerald Publishing Limited, ©2019 9781789739466 Research in Occupational Stress and Well Being Ser. FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2140204 Volltext |
| spellingShingle | Perrewé, Pamela L. Examining the Role of Well Being in the Marketing Discipline Research in Occupational Stress and Well Being Ser. Intro; Contents; Lists of Figures and Tables; Figures; Tables; About the Contributors; Volume Editors' Introduction; Chapter 1: Selling to All Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance; Literature Review; The Sales Job in the Contemporary Business World; Internal Selling as a Job Demand; Internal Selling: A Challenge Stressor or a Hindrance Stressor?; The Conceptual Model; Antecedents of Internal Selling; Internal Selling and Role Stress; The Moderators in the Internal Selling-Salespeople Outcome Relationships The Feedback LoopDiscussion; Theoretical Contributions; Managerial Implications; Limitation and Future Research Directions; Conclusion; References; Chapter 2: Stress and Well-Being at the Consumer-Employee Interface; The Nature of Stress in Consumer Behavior; Stress Coping: Consumption as a Response; Stressor: Consumption as a Source of Stress; Adding Employees into the Consumer Stress Equation; The Employee-Consumer Satisfaction Mirror; Research Propositions and Future Directions; Does the Stress Mirroring Process Occur between Consumers and Employees? Does Employee Behavior (E.g., Mistreatment and Abuse) Influence Consumer Stress?Is the Mirroring Effect Reciprocal and Mutually Reinforcing to Create a Downward Spiral?; What Are the Moderating Mechanisms That Alter the Stress Mirroring Consumer-Employee Process?; Conclusion; References; Chapter 3: Occupational Stress and Well-Being of Persuasion Agents*; Principles of the PKM; Extending PKM to Account for the Agent's Side of the Interaction; Potential Stressors in the Persuasion Encounter; Agent Side Coping; What's at Stake? Negative Repercussions for Consumers and Firms; Conclusion Positive Psychology Constructs as MotivatorsEngagement; Empowerment; Positive Psychology Constructs as Facilitators of Job Tasks; Adaptability; Proactivity; Sales Performance as Cause of Positive Psychology Constructs; Common-method Influences on the Positive Psychology-Sales Performance Relationship; Method; Search Strategy; Inclusion and Exclusion Criteria; Coding Process; Positive Psychology Variable Categories; Criterion Categories; Rating-source Categories; Analytic Approach; Results; Discussion; Limitations and Future Research; References Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Marketing Psychological aspects. Stress dû au travail. Qualité de la vie au travail. Marketing Aspect psychologique. Sales & marketing management. bicssc Business & Economics Marketing General. bisacsh Job stress fast Marketing Psychological aspects fast Quality of work life fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85070588 http://id.loc.gov/authorities/subjects/sh85109447 |
| title | Examining the Role of Well Being in the Marketing Discipline |
| title_auth | Examining the Role of Well Being in the Marketing Discipline |
| title_exact_search | Examining the Role of Well Being in the Marketing Discipline |
| title_full | Examining the Role of Well Being in the Marketing Discipline |
| title_fullStr | Examining the Role of Well Being in the Marketing Discipline |
| title_full_unstemmed | Examining the Role of Well Being in the Marketing Discipline |
| title_short | Examining the Role of Well Being in the Marketing Discipline |
| title_sort | examining the role of well being in the marketing discipline |
| topic | Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Marketing Psychological aspects. Stress dû au travail. Qualité de la vie au travail. Marketing Aspect psychologique. Sales & marketing management. bicssc Business & Economics Marketing General. bisacsh Job stress fast Marketing Psychological aspects fast Quality of work life fast |
| topic_facet | Job stress. Quality of work life. Marketing Psychological aspects. Stress dû au travail. Qualité de la vie au travail. Marketing Aspect psychologique. Sales & marketing management. Business & Economics Marketing General. Job stress Marketing Psychological aspects Quality of work life |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2140204 |
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