Customer service essentials :: lessons for Africa and beyond /
"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires car...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Charlotte, NC :
Information Age Publishing,
2019.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"-- |
| Beschreibung: | 1 online resource (viii, 247 pages) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 1641136871 9781641136877 |
Internformat
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBU-on1114283130 | ||
| 003 | OCoLC | ||
| 005 | 20240405112445.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 190814s2019 ncu ob 001 0 eng | ||
| 010 | |a 2019981106 | ||
| 040 | |a DLC |b eng |e rda |e pn |c DLC |d OCLCO |d N$T |d EBLCP |d OCLCF |d UKAHL |d OCLCQ |d YDX |d OCLCQ |d OCLCA |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 020 | |a 1641136871 |q (electronic book) | ||
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| 020 | |z 9781641136853 |q (paperback) | ||
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| 035 | |a (OCoLC)1114283130 | ||
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| 050 | 4 | |a HF5415.5 |b .H549 2019 | |
| 082 | 7 | |a 658.8/12 |2 23 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Hinson, Robert |q (Robert Ebo), |e author. | |
| 245 | 1 | 0 | |a Customer service essentials : |b lessons for Africa and beyond / |c Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey. |
| 264 | 1 | |a Charlotte, NC : |b Information Age Publishing, |c 2019. | |
| 300 | |a 1 online resource (viii, 247 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b n |2 rdamedia | ||
| 338 | |a online resource |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"-- |c Provided by publisher. | ||
| 588 | 0 | |a Online resource; title from digital title page (viewed on December 03, 2019). | |
| 650 | 0 | |a Customer services |z Africa. | |
| 650 | 0 | |a Customer loyalty |z Africa. | |
| 650 | 6 | |a Service à la clientèle |z Afrique. | |
| 650 | 6 | |a Consommateurs |x Fidélité |z Afrique. | |
| 650 | 7 | |a Customer loyalty |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 651 | 7 | |a Africa |2 fast | |
| 758 | |i has work: |a Customer service essentials (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFyc77YBgJmwdbQxMCChHC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Hinson, Robert (Robert Ebo). |t Customer service essentials. |d Charlotte, NC : Information Age Publishing, 2019 |z 9781641136853 |w (DLC) 2019018797 |
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| 938 | |a Askews and Holts Library Services |b ASKH |n AH36598910 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL5896586 | ||
| 938 | |a EBSCOhost |b EBSC |n 2137937 | ||
| 938 | |a YBP Library Services |b YANK |n 300820167 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBU | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
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| dewey-full | 658.8/12 |
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| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| geographic | Africa fast |
| geographic_facet | Africa |
| id | ZDB-4-EBU-on1114283130 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-16T15:04:26Z |
| institution | BVB |
| isbn | 1641136871 9781641136877 |
| language | English |
| lccn | 2019981106 |
| oclc_num | 1114283130 |
| open_access_boolean | |
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| physical | 1 online resource (viii, 247 pages) |
| psigel | ZDB-4-EBU |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Information Age Publishing, |
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| spelling | Hinson, Robert (Robert Ebo), author. Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey. Charlotte, NC : Information Age Publishing, 2019. 1 online resource (viii, 247 pages) text txt rdacontent computer n rdamedia online resource nc rdacarrier Includes bibliographical references and index. "Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"-- Provided by publisher. Online resource; title from digital title page (viewed on December 03, 2019). Customer services Africa. Customer loyalty Africa. Service à la clientèle Afrique. Consommateurs Fidélité Afrique. Customer loyalty fast Customer services fast Africa fast has work: Customer service essentials (Text) https://id.oclc.org/worldcat/entity/E39PCFyc77YBgJmwdbQxMCChHC https://id.oclc.org/worldcat/ontology/hasWork Print version: Hinson, Robert (Robert Ebo). Customer service essentials. Charlotte, NC : Information Age Publishing, 2019 9781641136853 (DLC) 2019018797 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2137937 Volltext |
| spellingShingle | Hinson, Robert (Robert Ebo) Customer service essentials : lessons for Africa and beyond / Customer services Africa. Customer loyalty Africa. Service à la clientèle Afrique. Consommateurs Fidélité Afrique. Customer loyalty fast Customer services fast |
| title | Customer service essentials : lessons for Africa and beyond / |
| title_auth | Customer service essentials : lessons for Africa and beyond / |
| title_exact_search | Customer service essentials : lessons for Africa and beyond / |
| title_full | Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey. |
| title_fullStr | Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey. |
| title_full_unstemmed | Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey. |
| title_short | Customer service essentials : |
| title_sort | customer service essentials lessons for africa and beyond |
| title_sub | lessons for Africa and beyond / |
| topic | Customer services Africa. Customer loyalty Africa. Service à la clientèle Afrique. Consommateurs Fidélité Afrique. Customer loyalty fast Customer services fast |
| topic_facet | Customer services Africa. Customer loyalty Africa. Service à la clientèle Afrique. Consommateurs Fidélité Afrique. Customer loyalty Customer services Africa |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2137937 |
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