Crisis Communications Management /:
Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight. This PRCA Practice Guide describes how to invest in read...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley :
Emerald Publishing Limited,
2018.
|
| Schriftenreihe: | PRCA practice guides.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight. This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment. Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact. |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781787566156 1787566153 9781787566170 178756617X |
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| 505 | 0 | |a Prelims -- Introduction -- What is a crisis? -- Persuading management to prepare -- Strategy: principles of crisis communications -- Contingency planning -- Stakeholder identification and lists -- How the media drive crises -- Working with lawyers -- Tactics and techniques -- Spokespeople -- Online and social -- Evaluation and learning -- What would we have done? -- Afterword -- Appendix -- References -- Index. | |
| 520 | |a Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight. This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment. Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact. | ||
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| contents | Prelims -- Introduction -- What is a crisis? -- Persuading management to prepare -- Strategy: principles of crisis communications -- Contingency planning -- Stakeholder identification and lists -- How the media drive crises -- Working with lawyers -- Tactics and techniques -- Spokespeople -- Online and social -- Evaluation and learning -- What would we have done? -- Afterword -- Appendix -- References -- Index. |
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| id | ZDB-4-EBU-on1066740934 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:32Z |
| institution | BVB |
| isbn | 9781787566156 1787566153 9781787566170 178756617X |
| language | English |
| oclc_num | 1066740934 |
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| series | PRCA practice guides. |
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| spelling | Wheeler, Adrian, author. Crisis Communications Management / by Adrian Wheeler. Bingley : Emerald Publishing Limited, 2018. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier PRCA practice guides Includes bibliographical references and index. Online resource; title from PDF file page (EBSCO, viewed November 26, 2018). Prelims -- Introduction -- What is a crisis? -- Persuading management to prepare -- Strategy: principles of crisis communications -- Contingency planning -- Stakeholder identification and lists -- How the media drive crises -- Working with lawyers -- Tactics and techniques -- Spokespeople -- Online and social -- Evaluation and learning -- What would we have done? -- Afterword -- Appendix -- References -- Index. Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight. This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment. Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact. Communication in crisis management. http://id.loc.gov/authorities/subjects/sh2015002939 Communication en gestion de crise. Business communication & presentation. bicssc BUSINESS & ECONOMICS Infrastructure. bisacsh SOCIAL SCIENCE General. bisacsh Communication in crisis management fast has work: Crisis communications management (Text) https://id.oclc.org/worldcat/entity/E39PCFx39kXFWk76jYDT7jcMKb https://id.oclc.org/worldcat/ontology/hasWork Print version: Wheeler, Adrian. Crisis Communications Management. Bingley : Emerald Publishing Limited, 2018 1787566188 9781787566187 (OCoLC)1029443404 PRCA practice guides. FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1734305 Volltext |
| spellingShingle | Wheeler, Adrian Crisis Communications Management / PRCA practice guides. Prelims -- Introduction -- What is a crisis? -- Persuading management to prepare -- Strategy: principles of crisis communications -- Contingency planning -- Stakeholder identification and lists -- How the media drive crises -- Working with lawyers -- Tactics and techniques -- Spokespeople -- Online and social -- Evaluation and learning -- What would we have done? -- Afterword -- Appendix -- References -- Index. Communication in crisis management. http://id.loc.gov/authorities/subjects/sh2015002939 Communication en gestion de crise. Business communication & presentation. bicssc BUSINESS & ECONOMICS Infrastructure. bisacsh SOCIAL SCIENCE General. bisacsh Communication in crisis management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2015002939 |
| title | Crisis Communications Management / |
| title_auth | Crisis Communications Management / |
| title_exact_search | Crisis Communications Management / |
| title_full | Crisis Communications Management / by Adrian Wheeler. |
| title_fullStr | Crisis Communications Management / by Adrian Wheeler. |
| title_full_unstemmed | Crisis Communications Management / by Adrian Wheeler. |
| title_short | Crisis Communications Management / |
| title_sort | crisis communications management |
| topic | Communication in crisis management. http://id.loc.gov/authorities/subjects/sh2015002939 Communication en gestion de crise. Business communication & presentation. bicssc BUSINESS & ECONOMICS Infrastructure. bisacsh SOCIAL SCIENCE General. bisacsh Communication in crisis management fast |
| topic_facet | Communication in crisis management. Communication en gestion de crise. Business communication & presentation. BUSINESS & ECONOMICS Infrastructure. SOCIAL SCIENCE General. Communication in crisis management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1734305 |
| work_keys_str_mv | AT wheeleradrian crisiscommunicationsmanagement |