Quality Services and Experiences in Hospitality and Tourism /:
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley :
Emerald Publishing Limited,
2018.
|
| Ausgabe: | First edition. |
| Schriftenreihe: | Bridging tourism theory and practice ;
vol. 9. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors. |
| Beschreibung: | 1 online resource (xvii, 314 pages) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781787563834 1787563839 9781787569652 1787569659 |
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| 245 | 0 | 0 | |a Quality Services and Experiences in Hospitality and Tourism / |c editors, Liping A. Cai, Pooya Alaedini. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Bingley : |b Emerald Publishing Limited, |c 2018. | |
| 264 | 4 | |c ©2018 | |
| 300 | |a 1 online resource (xvii, 314 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Bridging tourism theory and practice ; |v vol. 9 | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Cover; Title Page; Copyright Page; Contents; About the Authors; Introduction; Part I Destinations in Iran, Hong Kong, and the United States; Chapter 1 Targeting Purpose of Visit; Abstract; Introduction; A Strategic Marketing Approach Based on Purpose of Visit; Responsiveness to Purposes of Visit; Application to the Case of Iran; Leisure Purposes; Psychological Purposes; Social Purposes; Special Purposes; Conclusion; Chapter 2 Teaching Tourism Service Quality in Iran; Abstract; Introduction; Tourism Education and The Case of Mashhad; Tourism and Hospitality Education; Focus Group Findings | |
| 505 | 8 | |a ConclusionChapter 3 Risk Perception and Tourism Experiences among Pilgrims; Abstract; Introduction; Destination Perceived Risk; Study Method; Study Findings; Study Implications; Conclusion; Chapter 4 Culture and Service Quality; Abstract; Introduction; Impact of Cultural Difference; Study Methods; Study Findings; Study Implications; Conclusion; Acknowledgment; Chapter 5 Quality Experiences of China's Family Tourists in the United States; Abstract; Introduction; Multigenerational Experiences of China's Outbound; Experiences and Experience Economy; Study Methods; Five Experiential Dimensions | |
| 505 | 8 | |a A Framework of Multigenerational ExperiencesConclusion; Part II Tourists at the Core; Chapter 6 Tourist Experience Design; Abstract; Introduction; Tourist Experiences as Stories; The Case Study Destination; Comprehensive Storytelling Framework; Experience Opportunity Design Principles; Ethical and Sustainability Dimensions; Conclusion; Chapter 7 Social Network Sites and Virtual Tourism Experience; Abstract; Introduction; Electronic Tourism Experience; eTE through SNSs; Four Propositions about SNSs and eTE; Conclusion; Chapter 8 Horse Racing Event Experience and Social Media; Abstract | |
| 505 | 8 | |a IntroductionSocial Media Building Relationships with Customers; Study Methods; Interview Findings; Findings from the Questionnaire Survey; Conclusion; Chapter 9 Experiences of the Plural Tourist; Abstract; Introduction; The Dispositional Factors of the Plural Tourist; Family History of Individuals; Conclusion; Chapter 10 Emotional Outcomes of Dining-Away-From-Home Experiences; Abstract; Introduction; Emotions and Dining-Away-From-Home Experiences; Cognitive Appraisal as Antecedents of Emotions; Arousal and Other Antecedents of Emotions | |
| 505 | 8 | |a Conceptualization of Emotional Outcomes of DAFH ExperiencesConclusion; Part III Hotels, Conferences, and Big Data; Chapter 11 Perceived Conference Quality; Abstract; Introduction; Conference Quality as Perceived by Attendees in Malaysia; Conference Quality, Value, and Intention; Conceptual Framework and Hypotheses; Case Method and Findings; Conclusion; Chapter 12 Service Experiences at Luxury Hotels; Abstract; Introduction; Business Tourists and Luxury Hotel Business; Service Experiences; Outcomes of Service Experiences; The Conceptual Framework; Conclusion; Chapter 13 Luxury Hotels; Abstract | |
| 520 | |a This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Customer services |x Quality control. |0 http://id.loc.gov/authorities/subjects/sh2009122700 | |
| 650 | 0 | |a Hospitality |x Customer services. | |
| 650 | 0 | |a Tourism |x Customer services. | |
| 650 | 6 | |a Hospitalité |x Service à la clientèle. | |
| 650 | 6 | |a Service à la clientèle |x Qualité |x Contrôle. | |
| 650 | 7 | |a Tourism industry. |2 bicssc | |
| 650 | 7 | |a Hospitality industry. |2 bicssc | |
| 650 | 7 | |a Service industries. |2 bicssc | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer services |x Quality control |2 fast | |
| 650 | 7 | |a Tourism |x Customer services |2 fast | |
| 700 | 1 | |a Cai, Liping A., |e editor. |0 http://id.loc.gov/authorities/names/nr98020290 | |
| 700 | 1 | |a Alani, Pooya, |e editor. | |
| 758 | |i has work: |a Quality Services and Experiences in Hospitality and Tourism (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGHq8tybwFDBCPDjRwxfYP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |t Quality Services and Experiences in Hospitality and Tourism. |b First edition. |d Bingley : Emerald Publishing Limited, 2018 |z 1787563847 |z 9781787563841 |w (OCoLC)1038416488 |
| 830 | 0 | |a Bridging tourism theory and practice ; |v vol. 9. |0 http://id.loc.gov/authorities/names/no2010064556 | |
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| author2 | Cai, Liping A. Alani, Pooya |
| author2_role | edt edt |
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| author_GND | http://id.loc.gov/authorities/names/nr98020290 |
| author_facet | Cai, Liping A. Alani, Pooya |
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| callnumber-raw | HF5415.5 .Q35 2018 |
| callnumber-search | HF5415.5 .Q35 2018 |
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| contents | Cover; Title Page; Copyright Page; Contents; About the Authors; Introduction; Part I Destinations in Iran, Hong Kong, and the United States; Chapter 1 Targeting Purpose of Visit; Abstract; Introduction; A Strategic Marketing Approach Based on Purpose of Visit; Responsiveness to Purposes of Visit; Application to the Case of Iran; Leisure Purposes; Psychological Purposes; Social Purposes; Special Purposes; Conclusion; Chapter 2 Teaching Tourism Service Quality in Iran; Abstract; Introduction; Tourism Education and The Case of Mashhad; Tourism and Hospitality Education; Focus Group Findings ConclusionChapter 3 Risk Perception and Tourism Experiences among Pilgrims; Abstract; Introduction; Destination Perceived Risk; Study Method; Study Findings; Study Implications; Conclusion; Chapter 4 Culture and Service Quality; Abstract; Introduction; Impact of Cultural Difference; Study Methods; Study Findings; Study Implications; Conclusion; Acknowledgment; Chapter 5 Quality Experiences of China's Family Tourists in the United States; Abstract; Introduction; Multigenerational Experiences of China's Outbound; Experiences and Experience Economy; Study Methods; Five Experiential Dimensions A Framework of Multigenerational ExperiencesConclusion; Part II Tourists at the Core; Chapter 6 Tourist Experience Design; Abstract; Introduction; Tourist Experiences as Stories; The Case Study Destination; Comprehensive Storytelling Framework; Experience Opportunity Design Principles; Ethical and Sustainability Dimensions; Conclusion; Chapter 7 Social Network Sites and Virtual Tourism Experience; Abstract; Introduction; Electronic Tourism Experience; eTE through SNSs; Four Propositions about SNSs and eTE; Conclusion; Chapter 8 Horse Racing Event Experience and Social Media; Abstract IntroductionSocial Media Building Relationships with Customers; Study Methods; Interview Findings; Findings from the Questionnaire Survey; Conclusion; Chapter 9 Experiences of the Plural Tourist; Abstract; Introduction; The Dispositional Factors of the Plural Tourist; Family History of Individuals; Conclusion; Chapter 10 Emotional Outcomes of Dining-Away-From-Home Experiences; Abstract; Introduction; Emotions and Dining-Away-From-Home Experiences; Cognitive Appraisal as Antecedents of Emotions; Arousal and Other Antecedents of Emotions Conceptualization of Emotional Outcomes of DAFH ExperiencesConclusion; Part III Hotels, Conferences, and Big Data; Chapter 11 Perceived Conference Quality; Abstract; Introduction; Conference Quality as Perceived by Attendees in Malaysia; Conference Quality, Value, and Intention; Conceptual Framework and Hypotheses; Case Method and Findings; Conclusion; Chapter 12 Service Experiences at Luxury Hotels; Abstract; Introduction; Business Tourists and Luxury Hotel Business; Service Experiences; Outcomes of Service Experiences; The Conceptual Framework; Conclusion; Chapter 13 Luxury Hotels; Abstract |
| ctrlnum | (OCoLC)1056176750 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | First edition. |
| format | Electronic eBook |
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| id | ZDB-4-EBU-on1056176750 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:32Z |
| institution | BVB |
| isbn | 9781787563834 1787563839 9781787569652 1787569659 |
| language | English |
| oclc_num | 1056176750 |
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| physical | 1 online resource (xvii, 314 pages) |
| psigel | ZDB-4-EBU |
| publishDate | 2018 |
| publishDateSearch | 2018 |
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| publisher | Emerald Publishing Limited, |
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| series | Bridging tourism theory and practice ; |
| series2 | Bridging tourism theory and practice ; |
| spelling | Quality Services and Experiences in Hospitality and Tourism / editors, Liping A. Cai, Pooya Alaedini. First edition. Bingley : Emerald Publishing Limited, 2018. ©2018 1 online resource (xvii, 314 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Bridging tourism theory and practice ; vol. 9 Includes bibliographical references and index. Cover; Title Page; Copyright Page; Contents; About the Authors; Introduction; Part I Destinations in Iran, Hong Kong, and the United States; Chapter 1 Targeting Purpose of Visit; Abstract; Introduction; A Strategic Marketing Approach Based on Purpose of Visit; Responsiveness to Purposes of Visit; Application to the Case of Iran; Leisure Purposes; Psychological Purposes; Social Purposes; Special Purposes; Conclusion; Chapter 2 Teaching Tourism Service Quality in Iran; Abstract; Introduction; Tourism Education and The Case of Mashhad; Tourism and Hospitality Education; Focus Group Findings ConclusionChapter 3 Risk Perception and Tourism Experiences among Pilgrims; Abstract; Introduction; Destination Perceived Risk; Study Method; Study Findings; Study Implications; Conclusion; Chapter 4 Culture and Service Quality; Abstract; Introduction; Impact of Cultural Difference; Study Methods; Study Findings; Study Implications; Conclusion; Acknowledgment; Chapter 5 Quality Experiences of China's Family Tourists in the United States; Abstract; Introduction; Multigenerational Experiences of China's Outbound; Experiences and Experience Economy; Study Methods; Five Experiential Dimensions A Framework of Multigenerational ExperiencesConclusion; Part II Tourists at the Core; Chapter 6 Tourist Experience Design; Abstract; Introduction; Tourist Experiences as Stories; The Case Study Destination; Comprehensive Storytelling Framework; Experience Opportunity Design Principles; Ethical and Sustainability Dimensions; Conclusion; Chapter 7 Social Network Sites and Virtual Tourism Experience; Abstract; Introduction; Electronic Tourism Experience; eTE through SNSs; Four Propositions about SNSs and eTE; Conclusion; Chapter 8 Horse Racing Event Experience and Social Media; Abstract IntroductionSocial Media Building Relationships with Customers; Study Methods; Interview Findings; Findings from the Questionnaire Survey; Conclusion; Chapter 9 Experiences of the Plural Tourist; Abstract; Introduction; The Dispositional Factors of the Plural Tourist; Family History of Individuals; Conclusion; Chapter 10 Emotional Outcomes of Dining-Away-From-Home Experiences; Abstract; Introduction; Emotions and Dining-Away-From-Home Experiences; Cognitive Appraisal as Antecedents of Emotions; Arousal and Other Antecedents of Emotions Conceptualization of Emotional Outcomes of DAFH ExperiencesConclusion; Part III Hotels, Conferences, and Big Data; Chapter 11 Perceived Conference Quality; Abstract; Introduction; Conference Quality as Perceived by Attendees in Malaysia; Conference Quality, Value, and Intention; Conceptual Framework and Hypotheses; Case Method and Findings; Conclusion; Chapter 12 Service Experiences at Luxury Hotels; Abstract; Introduction; Business Tourists and Luxury Hotel Business; Service Experiences; Outcomes of Service Experiences; The Conceptual Framework; Conclusion; Chapter 13 Luxury Hotels; Abstract This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors. Print version record. Customer services Quality control. http://id.loc.gov/authorities/subjects/sh2009122700 Hospitality Customer services. Tourism Customer services. Hospitalité Service à la clientèle. Service à la clientèle Qualité Contrôle. Tourism industry. bicssc Hospitality industry. bicssc Service industries. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Quality control fast Tourism Customer services fast Cai, Liping A., editor. http://id.loc.gov/authorities/names/nr98020290 Alani, Pooya, editor. has work: Quality Services and Experiences in Hospitality and Tourism (Text) https://id.oclc.org/worldcat/entity/E39PCGHq8tybwFDBCPDjRwxfYP https://id.oclc.org/worldcat/ontology/hasWork Print version: Quality Services and Experiences in Hospitality and Tourism. First edition. Bingley : Emerald Publishing Limited, 2018 1787563847 9781787563841 (OCoLC)1038416488 Bridging tourism theory and practice ; vol. 9. http://id.loc.gov/authorities/names/no2010064556 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1817564 Volltext |
| spellingShingle | Quality Services and Experiences in Hospitality and Tourism / Bridging tourism theory and practice ; Cover; Title Page; Copyright Page; Contents; About the Authors; Introduction; Part I Destinations in Iran, Hong Kong, and the United States; Chapter 1 Targeting Purpose of Visit; Abstract; Introduction; A Strategic Marketing Approach Based on Purpose of Visit; Responsiveness to Purposes of Visit; Application to the Case of Iran; Leisure Purposes; Psychological Purposes; Social Purposes; Special Purposes; Conclusion; Chapter 2 Teaching Tourism Service Quality in Iran; Abstract; Introduction; Tourism Education and The Case of Mashhad; Tourism and Hospitality Education; Focus Group Findings ConclusionChapter 3 Risk Perception and Tourism Experiences among Pilgrims; Abstract; Introduction; Destination Perceived Risk; Study Method; Study Findings; Study Implications; Conclusion; Chapter 4 Culture and Service Quality; Abstract; Introduction; Impact of Cultural Difference; Study Methods; Study Findings; Study Implications; Conclusion; Acknowledgment; Chapter 5 Quality Experiences of China's Family Tourists in the United States; Abstract; Introduction; Multigenerational Experiences of China's Outbound; Experiences and Experience Economy; Study Methods; Five Experiential Dimensions A Framework of Multigenerational ExperiencesConclusion; Part II Tourists at the Core; Chapter 6 Tourist Experience Design; Abstract; Introduction; Tourist Experiences as Stories; The Case Study Destination; Comprehensive Storytelling Framework; Experience Opportunity Design Principles; Ethical and Sustainability Dimensions; Conclusion; Chapter 7 Social Network Sites and Virtual Tourism Experience; Abstract; Introduction; Electronic Tourism Experience; eTE through SNSs; Four Propositions about SNSs and eTE; Conclusion; Chapter 8 Horse Racing Event Experience and Social Media; Abstract IntroductionSocial Media Building Relationships with Customers; Study Methods; Interview Findings; Findings from the Questionnaire Survey; Conclusion; Chapter 9 Experiences of the Plural Tourist; Abstract; Introduction; The Dispositional Factors of the Plural Tourist; Family History of Individuals; Conclusion; Chapter 10 Emotional Outcomes of Dining-Away-From-Home Experiences; Abstract; Introduction; Emotions and Dining-Away-From-Home Experiences; Cognitive Appraisal as Antecedents of Emotions; Arousal and Other Antecedents of Emotions Conceptualization of Emotional Outcomes of DAFH ExperiencesConclusion; Part III Hotels, Conferences, and Big Data; Chapter 11 Perceived Conference Quality; Abstract; Introduction; Conference Quality as Perceived by Attendees in Malaysia; Conference Quality, Value, and Intention; Conceptual Framework and Hypotheses; Case Method and Findings; Conclusion; Chapter 12 Service Experiences at Luxury Hotels; Abstract; Introduction; Business Tourists and Luxury Hotel Business; Service Experiences; Outcomes of Service Experiences; The Conceptual Framework; Conclusion; Chapter 13 Luxury Hotels; Abstract Customer services Quality control. http://id.loc.gov/authorities/subjects/sh2009122700 Hospitality Customer services. Tourism Customer services. Hospitalité Service à la clientèle. Service à la clientèle Qualité Contrôle. Tourism industry. bicssc Hospitality industry. bicssc Service industries. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Quality control fast Tourism Customer services fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2009122700 |
| title | Quality Services and Experiences in Hospitality and Tourism / |
| title_auth | Quality Services and Experiences in Hospitality and Tourism / |
| title_exact_search | Quality Services and Experiences in Hospitality and Tourism / |
| title_full | Quality Services and Experiences in Hospitality and Tourism / editors, Liping A. Cai, Pooya Alaedini. |
| title_fullStr | Quality Services and Experiences in Hospitality and Tourism / editors, Liping A. Cai, Pooya Alaedini. |
| title_full_unstemmed | Quality Services and Experiences in Hospitality and Tourism / editors, Liping A. Cai, Pooya Alaedini. |
| title_short | Quality Services and Experiences in Hospitality and Tourism / |
| title_sort | quality services and experiences in hospitality and tourism |
| topic | Customer services Quality control. http://id.loc.gov/authorities/subjects/sh2009122700 Hospitality Customer services. Tourism Customer services. Hospitalité Service à la clientèle. Service à la clientèle Qualité Contrôle. Tourism industry. bicssc Hospitality industry. bicssc Service industries. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Quality control fast Tourism Customer services fast |
| topic_facet | Customer services Quality control. Hospitality Customer services. Tourism Customer services. Hospitalité Service à la clientèle. Service à la clientèle Qualité Contrôle. Tourism industry. Hospitality industry. Service industries. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Customer services Quality control Tourism Customer services |
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