Better business relationships :: insights from psychology and management for working in a digital world /
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London ; New York, NY :
Bloomsbury Publishing Plc,
2019.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Subtitle from cover. |
| Beschreibung: | 1 online resource (xi, 347 pages) |
| Bibliographie: | Includes bibliographical references and indexes. |
| ISBN: | 9781472957009 1472957008 |
Internformat
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBU-on1045723800 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 180717s2019 enk ob 001 0 eng | ||
| 010 | |a 2018034226 | ||
| 040 | |a DLC |b eng |e rda |c DLC |d OCLCO |d N$T |d OCLCF |d TEFOD |d YDX |d YDX |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 1050613216 | ||
| 020 | |a 9781472957009 |q (electronic bk.) | ||
| 020 | |a 1472957008 |q (electronic bk.) | ||
| 020 | |z 9781472957023 | ||
| 020 | |z 1472957024 | ||
| 020 | |z 9781472957030 | ||
| 020 | |z 1472957032 | ||
| 020 | |z 9781472957016 (hardback) | ||
| 020 | |z 1472957016 | ||
| 035 | |a (OCoLC)1045723800 |z (OCoLC)1050613216 | ||
| 037 | |a 8A089FB3-B29B-44B4-A700-9695C2872CF7 |b OverDrive, Inc. |n http://www.overdrive.com | ||
| 042 | |a pcc | ||
| 050 | 1 | 4 | |a HD69.S8 |b T377 2019 |
| 072 | 7 | |a BUS |x 041000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 055000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 059000 |2 bisacsh | |
| 082 | 7 | |a 650.1/3 |2 23 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Tasso, Kim, |e author. | |
| 245 | 1 | 0 | |a Better business relationships : |b insights from psychology and management for working in a digital world / |c Kim Tasso. |
| 264 | 1 | |a London ; |a New York, NY : |b Bloomsbury Publishing Plc, |c 2019. | |
| 300 | |a 1 online resource (xi, 347 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b n |2 rdamedia | ||
| 338 | |a online resource |b nc |2 rdacarrier | ||
| 500 | |a Subtitle from cover. | ||
| 504 | |a Includes bibliographical references and indexes. | ||
| 505 | 0 | |a Difference -- understanding yourself and others -- Introduction : difference is good : perception and authenticity -- Emotional intelligence and empathy : managing emotions in yourself and others -- Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture -- Relationship styles and team roles -- Adaptation : learning how to change -- Why change is important but difficult : attitudes, habits, comfort zones -- How to learn effectively : learning process and learning styles -- Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing -- Managing stress, mindfulness and building resilience -- Communication fundamentals -- Face-to-face communication -- Non-verbal communication and telephone communication -- Formal and informal communications, etiquette and storytelling -- Public speaking and presenting -- Written communication ? emails, blogs and reports -- Influence and persuasion -- Relationship formation and conflict management -- Relationship competencies and formation -- Types of relationship -- Why relationships go wrong -- Creating rapport and trust -- Conflict and dealing with difficult behaviour -- Achieving win:win and negotiating styles -- The negotiating process -- Internal relationships -- Adapting to workplace cultures and internal politics -- Assertiveness -- Bullies, control freaks and stubbornness -- Buy in and consensus -- Working as part of a team and finding a mentor -- Team roles and how teams form -- Managing teams, virtual teams and giving feedback -- Developing and coaching people -- Delegation and supervision -- Motivation and leadership -- External relationships & selling -- Working with customers and clients : expectations and satisfaction management -- Establishing new relationships : self-esteem and self-confidence, first impressions and personal power -- Building your contact base : networking, targeting, messaging and social media selling -- Selling yourself and your ideas : sales processes, decision making and cognitive bias -- Selling skills ? questions, active listening, persuasion, closing, objections and trusted adviser -- First meetings -- Pitching and tenders -- Key account management -- Generating recommendations and referrals. | |
| 588 | |a Description based on online resource; title from PDF title page (EBSCO, viewed October 1, 2018). | ||
| 650 | 0 | |a Business networks. |0 http://id.loc.gov/authorities/subjects/sh95008832 | |
| 650 | 0 | |a Psychology, Industrial. |0 http://id.loc.gov/authorities/subjects/sh85108476 | |
| 650 | 0 | |a Success in business. |0 http://id.loc.gov/authorities/subjects/sh85129589 | |
| 650 | 2 | |a Psychology, Industrial |0 https://id.nlm.nih.gov/mesh/D011590 | |
| 650 | 6 | |a Réseaux d'affaires. | |
| 650 | 6 | |a Psychologie du travail. | |
| 650 | 6 | |a Succès dans les affaires. | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Reference. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Skills. |2 bisacsh | |
| 650 | 7 | |a Business networks |2 fast | |
| 650 | 7 | |a Psychology, Industrial |2 fast | |
| 650 | 7 | |a Success in business |2 fast | |
| 758 | |i has work: |a Better business relationships (Text) |1 https://id.oclc.org/worldcat/entity/E39PCG39xF3Pwp8H8P7CwBcDxC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Tasso, Kim, author. |t Better business relationships |d New York : Bloomsbury Publishing Plc, [2018] |z 9781472957016 |w (DLC) 2018021276 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1880615 |3 Volltext |
| 938 | |a YBP Library Services |b YANK |n 15992081 | ||
| 938 | |a YBP Library Services |b YANK |n 15678352 | ||
| 938 | |a EBSCOhost |b EBSC |n 1880615 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBU | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBU-on1045723800 |
|---|---|
| _version_ | 1816796931179937792 |
| adam_text | |
| any_adam_object | |
| author | Tasso, Kim |
| author_facet | Tasso, Kim |
| author_role | aut |
| author_sort | Tasso, Kim |
| author_variant | k t kt |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HD69 |
| callnumber-raw | HD69.S8 T377 2019 |
| callnumber-search | HD69.S8 T377 2019 |
| callnumber-sort | HD 269 S8 T377 42019 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | Difference -- understanding yourself and others -- Introduction : difference is good : perception and authenticity -- Emotional intelligence and empathy : managing emotions in yourself and others -- Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture -- Relationship styles and team roles -- Adaptation : learning how to change -- Why change is important but difficult : attitudes, habits, comfort zones -- How to learn effectively : learning process and learning styles -- Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing -- Managing stress, mindfulness and building resilience -- Communication fundamentals -- Face-to-face communication -- Non-verbal communication and telephone communication -- Formal and informal communications, etiquette and storytelling -- Public speaking and presenting -- Written communication ? emails, blogs and reports -- Influence and persuasion -- Relationship formation and conflict management -- Relationship competencies and formation -- Types of relationship -- Why relationships go wrong -- Creating rapport and trust -- Conflict and dealing with difficult behaviour -- Achieving win:win and negotiating styles -- The negotiating process -- Internal relationships -- Adapting to workplace cultures and internal politics -- Assertiveness -- Bullies, control freaks and stubbornness -- Buy in and consensus -- Working as part of a team and finding a mentor -- Team roles and how teams form -- Managing teams, virtual teams and giving feedback -- Developing and coaching people -- Delegation and supervision -- Motivation and leadership -- External relationships & selling -- Working with customers and clients : expectations and satisfaction management -- Establishing new relationships : self-esteem and self-confidence, first impressions and personal power -- Building your contact base : networking, targeting, messaging and social media selling -- Selling yourself and your ideas : sales processes, decision making and cognitive bias -- Selling skills ? questions, active listening, persuasion, closing, objections and trusted adviser -- First meetings -- Pitching and tenders -- Key account management -- Generating recommendations and referrals. |
| ctrlnum | (OCoLC)1045723800 |
| dewey-full | 650.1/3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 650 - Management and auxiliary services |
| dewey-raw | 650.1/3 |
| dewey-search | 650.1/3 |
| dewey-sort | 3650.1 13 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>05340cam a2200709 i 4500</leader><controlfield tag="001">ZDB-4-EBU-on1045723800</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr |||||||||||</controlfield><controlfield tag="008">180717s2019 enk ob 001 0 eng </controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a"> 2018034226</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DLC</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="c">DLC</subfield><subfield code="d">OCLCO</subfield><subfield code="d">N$T</subfield><subfield code="d">OCLCF</subfield><subfield code="d">TEFOD</subfield><subfield code="d">YDX</subfield><subfield code="d">YDX</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">1050613216</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781472957009</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1472957008</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781472957023</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">1472957024</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781472957030</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">1472957032</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781472957016 (hardback)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">1472957016</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1045723800</subfield><subfield code="z">(OCoLC)1050613216</subfield></datafield><datafield tag="037" ind1=" " ind2=" "><subfield code="a">8A089FB3-B29B-44B4-A700-9695C2872CF7</subfield><subfield code="b">OverDrive, Inc.</subfield><subfield code="n">http://www.overdrive.com</subfield></datafield><datafield tag="042" ind1=" " ind2=" "><subfield code="a">pcc</subfield></datafield><datafield tag="050" ind1="1" ind2="4"><subfield code="a">HD69.S8</subfield><subfield code="b">T377 2019</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">041000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">055000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">059000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">650.1/3</subfield><subfield code="2">23</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Tasso, Kim,</subfield><subfield code="e">author.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Better business relationships :</subfield><subfield code="b">insights from psychology and management for working in a digital world /</subfield><subfield code="c">Kim Tasso.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London ;</subfield><subfield code="a">New York, NY :</subfield><subfield code="b">Bloomsbury Publishing Plc,</subfield><subfield code="c">2019.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (xi, 347 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Subtitle from cover.</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and indexes.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Difference -- understanding yourself and others -- Introduction : difference is good : perception and authenticity -- Emotional intelligence and empathy : managing emotions in yourself and others -- Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture -- Relationship styles and team roles -- Adaptation : learning how to change -- Why change is important but difficult : attitudes, habits, comfort zones -- How to learn effectively : learning process and learning styles -- Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing -- Managing stress, mindfulness and building resilience -- Communication fundamentals -- Face-to-face communication -- Non-verbal communication and telephone communication -- Formal and informal communications, etiquette and storytelling -- Public speaking and presenting -- Written communication ? emails, blogs and reports -- Influence and persuasion -- Relationship formation and conflict management -- Relationship competencies and formation -- Types of relationship -- Why relationships go wrong -- Creating rapport and trust -- Conflict and dealing with difficult behaviour -- Achieving win:win and negotiating styles -- The negotiating process -- Internal relationships -- Adapting to workplace cultures and internal politics -- Assertiveness -- Bullies, control freaks and stubbornness -- Buy in and consensus -- Working as part of a team and finding a mentor -- Team roles and how teams form -- Managing teams, virtual teams and giving feedback -- Developing and coaching people -- Delegation and supervision -- Motivation and leadership -- External relationships & selling -- Working with customers and clients : expectations and satisfaction management -- Establishing new relationships : self-esteem and self-confidence, first impressions and personal power -- Building your contact base : networking, targeting, messaging and social media selling -- Selling yourself and your ideas : sales processes, decision making and cognitive bias -- Selling skills ? questions, active listening, persuasion, closing, objections and trusted adviser -- First meetings -- Pitching and tenders -- Key account management -- Generating recommendations and referrals.</subfield></datafield><datafield tag="588" ind1=" " ind2=" "><subfield code="a">Description based on online resource; title from PDF title page (EBSCO, viewed October 1, 2018).</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Business networks.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh95008832</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Psychology, Industrial.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85108476</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Success in business.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85129589</subfield></datafield><datafield tag="650" ind1=" " ind2="2"><subfield code="a">Psychology, Industrial</subfield><subfield code="0">https://id.nlm.nih.gov/mesh/D011590</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Réseaux d'affaires.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Psychologie du travail.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Succès dans les affaires.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Management.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Reference.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Skills.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Business networks</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Psychology, Industrial</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Success in business</subfield><subfield code="2">fast</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Better business relationships (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCG39xF3Pwp8H8P7CwBcDxC</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Tasso, Kim, author.</subfield><subfield code="t">Better business relationships</subfield><subfield code="d">New York : Bloomsbury Publishing Plc, [2018]</subfield><subfield code="z">9781472957016</subfield><subfield code="w">(DLC) 2018021276</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1880615</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">15992081</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">15678352</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">1880615</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBU-on1045723800 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:31Z |
| institution | BVB |
| isbn | 9781472957009 1472957008 |
| language | English |
| lccn | 2018034226 |
| oclc_num | 1045723800 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xi, 347 pages) |
| psigel | ZDB-4-EBU |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Bloomsbury Publishing Plc, |
| record_format | marc |
| spelling | Tasso, Kim, author. Better business relationships : insights from psychology and management for working in a digital world / Kim Tasso. London ; New York, NY : Bloomsbury Publishing Plc, 2019. 1 online resource (xi, 347 pages) text txt rdacontent computer n rdamedia online resource nc rdacarrier Subtitle from cover. Includes bibliographical references and indexes. Difference -- understanding yourself and others -- Introduction : difference is good : perception and authenticity -- Emotional intelligence and empathy : managing emotions in yourself and others -- Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture -- Relationship styles and team roles -- Adaptation : learning how to change -- Why change is important but difficult : attitudes, habits, comfort zones -- How to learn effectively : learning process and learning styles -- Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing -- Managing stress, mindfulness and building resilience -- Communication fundamentals -- Face-to-face communication -- Non-verbal communication and telephone communication -- Formal and informal communications, etiquette and storytelling -- Public speaking and presenting -- Written communication ? emails, blogs and reports -- Influence and persuasion -- Relationship formation and conflict management -- Relationship competencies and formation -- Types of relationship -- Why relationships go wrong -- Creating rapport and trust -- Conflict and dealing with difficult behaviour -- Achieving win:win and negotiating styles -- The negotiating process -- Internal relationships -- Adapting to workplace cultures and internal politics -- Assertiveness -- Bullies, control freaks and stubbornness -- Buy in and consensus -- Working as part of a team and finding a mentor -- Team roles and how teams form -- Managing teams, virtual teams and giving feedback -- Developing and coaching people -- Delegation and supervision -- Motivation and leadership -- External relationships & selling -- Working with customers and clients : expectations and satisfaction management -- Establishing new relationships : self-esteem and self-confidence, first impressions and personal power -- Building your contact base : networking, targeting, messaging and social media selling -- Selling yourself and your ideas : sales processes, decision making and cognitive bias -- Selling skills ? questions, active listening, persuasion, closing, objections and trusted adviser -- First meetings -- Pitching and tenders -- Key account management -- Generating recommendations and referrals. Description based on online resource; title from PDF title page (EBSCO, viewed October 1, 2018). Business networks. http://id.loc.gov/authorities/subjects/sh95008832 Psychology, Industrial. http://id.loc.gov/authorities/subjects/sh85108476 Success in business. http://id.loc.gov/authorities/subjects/sh85129589 Psychology, Industrial https://id.nlm.nih.gov/mesh/D011590 Réseaux d'affaires. Psychologie du travail. Succès dans les affaires. BUSINESS & ECONOMICS / Management. bisacsh BUSINESS & ECONOMICS / Reference. bisacsh BUSINESS & ECONOMICS / Skills. bisacsh Business networks fast Psychology, Industrial fast Success in business fast has work: Better business relationships (Text) https://id.oclc.org/worldcat/entity/E39PCG39xF3Pwp8H8P7CwBcDxC https://id.oclc.org/worldcat/ontology/hasWork Print version: Tasso, Kim, author. Better business relationships New York : Bloomsbury Publishing Plc, [2018] 9781472957016 (DLC) 2018021276 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1880615 Volltext |
| spellingShingle | Tasso, Kim Better business relationships : insights from psychology and management for working in a digital world / Difference -- understanding yourself and others -- Introduction : difference is good : perception and authenticity -- Emotional intelligence and empathy : managing emotions in yourself and others -- Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture -- Relationship styles and team roles -- Adaptation : learning how to change -- Why change is important but difficult : attitudes, habits, comfort zones -- How to learn effectively : learning process and learning styles -- Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing -- Managing stress, mindfulness and building resilience -- Communication fundamentals -- Face-to-face communication -- Non-verbal communication and telephone communication -- Formal and informal communications, etiquette and storytelling -- Public speaking and presenting -- Written communication ? emails, blogs and reports -- Influence and persuasion -- Relationship formation and conflict management -- Relationship competencies and formation -- Types of relationship -- Why relationships go wrong -- Creating rapport and trust -- Conflict and dealing with difficult behaviour -- Achieving win:win and negotiating styles -- The negotiating process -- Internal relationships -- Adapting to workplace cultures and internal politics -- Assertiveness -- Bullies, control freaks and stubbornness -- Buy in and consensus -- Working as part of a team and finding a mentor -- Team roles and how teams form -- Managing teams, virtual teams and giving feedback -- Developing and coaching people -- Delegation and supervision -- Motivation and leadership -- External relationships & selling -- Working with customers and clients : expectations and satisfaction management -- Establishing new relationships : self-esteem and self-confidence, first impressions and personal power -- Building your contact base : networking, targeting, messaging and social media selling -- Selling yourself and your ideas : sales processes, decision making and cognitive bias -- Selling skills ? questions, active listening, persuasion, closing, objections and trusted adviser -- First meetings -- Pitching and tenders -- Key account management -- Generating recommendations and referrals. Business networks. http://id.loc.gov/authorities/subjects/sh95008832 Psychology, Industrial. http://id.loc.gov/authorities/subjects/sh85108476 Success in business. http://id.loc.gov/authorities/subjects/sh85129589 Psychology, Industrial https://id.nlm.nih.gov/mesh/D011590 Réseaux d'affaires. Psychologie du travail. Succès dans les affaires. BUSINESS & ECONOMICS / Management. bisacsh BUSINESS & ECONOMICS / Reference. bisacsh BUSINESS & ECONOMICS / Skills. bisacsh Business networks fast Psychology, Industrial fast Success in business fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh95008832 http://id.loc.gov/authorities/subjects/sh85108476 http://id.loc.gov/authorities/subjects/sh85129589 https://id.nlm.nih.gov/mesh/D011590 |
| title | Better business relationships : insights from psychology and management for working in a digital world / |
| title_auth | Better business relationships : insights from psychology and management for working in a digital world / |
| title_exact_search | Better business relationships : insights from psychology and management for working in a digital world / |
| title_full | Better business relationships : insights from psychology and management for working in a digital world / Kim Tasso. |
| title_fullStr | Better business relationships : insights from psychology and management for working in a digital world / Kim Tasso. |
| title_full_unstemmed | Better business relationships : insights from psychology and management for working in a digital world / Kim Tasso. |
| title_short | Better business relationships : |
| title_sort | better business relationships insights from psychology and management for working in a digital world |
| title_sub | insights from psychology and management for working in a digital world / |
| topic | Business networks. http://id.loc.gov/authorities/subjects/sh95008832 Psychology, Industrial. http://id.loc.gov/authorities/subjects/sh85108476 Success in business. http://id.loc.gov/authorities/subjects/sh85129589 Psychology, Industrial https://id.nlm.nih.gov/mesh/D011590 Réseaux d'affaires. Psychologie du travail. Succès dans les affaires. BUSINESS & ECONOMICS / Management. bisacsh BUSINESS & ECONOMICS / Reference. bisacsh BUSINESS & ECONOMICS / Skills. bisacsh Business networks fast Psychology, Industrial fast Success in business fast |
| topic_facet | Business networks. Psychology, Industrial. Success in business. Psychology, Industrial Réseaux d'affaires. Psychologie du travail. Succès dans les affaires. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Reference. BUSINESS & ECONOMICS / Skills. Business networks Success in business |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1880615 |
| work_keys_str_mv | AT tassokim betterbusinessrelationshipsinsightsfrompsychologyandmanagementforworkinginadigitalworld |