Service level manager :: careers in IT service management /
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of co...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Swindon, UK :
BCS Learning & Development,
[2017]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. |
| Beschreibung: | 1 online resource (1 volume) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781780172972 1780172974 |
Internformat
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| 520 | 8 | |a The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. | |
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| illustrated | Illustrated |
| indexdate | 2024-07-16T15:04:18Z |
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| isbn | 9781780172972 1780172974 |
| language | English |
| oclc_num | 1001347046 |
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| spelling | Sansbury, John, author. http://id.loc.gov/authorities/names/nb2011028481 Service level manager : careers in IT service management / John Sansbury. Swindon, UK : BCS Learning & Development, [2017] ©2017 1 online resource (1 volume) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Online resource; title from title page (Safari, viewed August 16, 2017). Includes bibliographical references and index. The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Business Data processing Management. Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Technologie de l'information Gestion. Gestion Informatique Gestion. Qualité de service. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Business Data processing Management fast Information technology Management fast Service-level agreements fast BCS, The Chartered Institute for IT, issuing body. http://id.loc.gov/authorities/names/no2011012118 has work: Service level manager (Text) https://id.oclc.org/worldcat/entity/E39PCFtkqFjR3WwXtcxRCTQvMd https://id.oclc.org/worldcat/ontology/hasWork FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=924873 Volltext |
| spellingShingle | Sansbury, John Service level manager : careers in IT service management / Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Business Data processing Management. Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Technologie de l'information Gestion. Gestion Informatique Gestion. Qualité de service. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Business Data processing Management fast Information technology Management fast Service-level agreements fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2008006980 http://id.loc.gov/authorities/subjects/sh93002048 |
| title | Service level manager : careers in IT service management / |
| title_auth | Service level manager : careers in IT service management / |
| title_exact_search | Service level manager : careers in IT service management / |
| title_full | Service level manager : careers in IT service management / John Sansbury. |
| title_fullStr | Service level manager : careers in IT service management / John Sansbury. |
| title_full_unstemmed | Service level manager : careers in IT service management / John Sansbury. |
| title_short | Service level manager : |
| title_sort | service level manager careers in it service management |
| title_sub | careers in IT service management / |
| topic | Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Business Data processing Management. Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Technologie de l'information Gestion. Gestion Informatique Gestion. Qualité de service. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Business Data processing Management fast Information technology Management fast Service-level agreements fast |
| topic_facet | Information technology Management. Business Data processing Management. Service-level agreements. Technologie de l'information Gestion. Gestion Informatique Gestion. Qualité de service. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Business Data processing Management Information technology Management Service-level agreements |
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