Collaborative business design :: improving and innovating the design of IT-driven business services /
Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), this book explains how to guide the development, building, program management, and maintenance of IT-driven business services. --
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely :
IT Governance Publishing,
2017.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), this book explains how to guide the development, building, program management, and maintenance of IT-driven business services. -- |
| Beschreibung: | 1 online resource (129 pages) |
| ISBN: | 9781849289399 1849289395 9781849289405 1849289409 |
Internformat
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| 245 | 1 | 0 | |a Collaborative business design : |b improving and innovating the design of IT-driven business services / |c Brian Johnson and Léon-Paul de Rouw. |
| 260 | |a Ely : |b IT Governance Publishing, |c 2017. | ||
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| 337 | |a computer |b c |2 rdamedia | ||
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| 505 | 0 | |a Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design. | |
| 505 | 8 | |a 2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources. | |
| 505 | 8 | |a Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business. | |
| 505 | 8 | |a 6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go ... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources. | |
| 520 | |a Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), this book explains how to guide the development, building, program management, and maintenance of IT-driven business services. -- |c Edited summary from book. | ||
| 650 | 0 | |a Information technology |x Management. |0 http://id.loc.gov/authorities/subjects/sh2008006980 | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
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| 700 | 1 | |a De Rouw, Leon-Paul. | |
| 758 | |i has work: |a Collaborative Business Design: Improving and innovating the design of IT-driven business services (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXj6XKvCWT44hkpMr6pDxC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Johnson, Brian. |t Collaborative Business Design : Improving and innovating the design of IT-driven business services. |d Ely : IT Governance Publishing, ©2017 |z 9781849289382 |
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| callnumber-search | HD30.2 .J64 2017eb |
| callnumber-sort | HD 230.2 J64 42017EB |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design. 2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources. Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business. 6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go ... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources. |
| ctrlnum | (OCoLC)994859756 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038 |
| dewey-search | 658.4/038 |
| dewey-sort | 3658.4 238 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| publisher | IT Governance Publishing, |
| record_format | marc |
| spelling | Johnson, Brian. Collaborative business design : improving and innovating the design of IT-driven business services / Brian Johnson and Léon-Paul de Rouw. Ely : IT Governance Publishing, 2017. 1 online resource (129 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Print version record. Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design. 2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources. Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business. 6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go ... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources. Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), this book explains how to guide the development, building, program management, and maintenance of IT-driven business services. -- Edited summary from book. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Technologie de l'information Gestion. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Information technology Management fast De Rouw, Leon-Paul. has work: Collaborative Business Design: Improving and innovating the design of IT-driven business services (Text) https://id.oclc.org/worldcat/entity/E39PCXj6XKvCWT44hkpMr6pDxC https://id.oclc.org/worldcat/ontology/hasWork Print version: Johnson, Brian. Collaborative Business Design : Improving and innovating the design of IT-driven business services. Ely : IT Governance Publishing, ©2017 9781849289382 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1554404 Volltext |
| spellingShingle | Johnson, Brian Collaborative business design : improving and innovating the design of IT-driven business services / Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design. 2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources. Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business. 6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go ... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Technologie de l'information Gestion. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Information technology Management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2008006980 |
| title | Collaborative business design : improving and innovating the design of IT-driven business services / |
| title_auth | Collaborative business design : improving and innovating the design of IT-driven business services / |
| title_exact_search | Collaborative business design : improving and innovating the design of IT-driven business services / |
| title_full | Collaborative business design : improving and innovating the design of IT-driven business services / Brian Johnson and Léon-Paul de Rouw. |
| title_fullStr | Collaborative business design : improving and innovating the design of IT-driven business services / Brian Johnson and Léon-Paul de Rouw. |
| title_full_unstemmed | Collaborative business design : improving and innovating the design of IT-driven business services / Brian Johnson and Léon-Paul de Rouw. |
| title_short | Collaborative business design : |
| title_sort | collaborative business design improving and innovating the design of it driven business services |
| title_sub | improving and innovating the design of IT-driven business services / |
| topic | Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Technologie de l'information Gestion. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Information technology Management fast |
| topic_facet | Information technology Management. Technologie de l'information Gestion. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Information technology Management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1554404 |
| work_keys_str_mv | AT johnsonbrian collaborativebusinessdesignimprovingandinnovatingthedesignofitdrivenbusinessservices AT derouwleonpaul collaborativebusinessdesignimprovingandinnovatingthedesignofitdrivenbusinessservices |