Talking about Machines :: an Ethnography of a Modern Job.
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ithaca :
Cornell University Press,
2016.
|
| Schriftenreihe: | Collection on technology and work.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment. |
| Beschreibung: | 1 online resource (191 pages) |
| ISBN: | 9781501707407 150170740X |
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| 520 | |a This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment. | ||
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Datensatz im Suchindex
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| author | Orr, Julian E. (Julian Edgerton), 1945- |
| author_facet | Orr, Julian E. (Julian Edgerton), 1945- |
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| contents | TALKING ABOUT MACHINES; Contents; Foreword; Acknowledgments; 1. Introduction; 2. Vignettes of Work in the Field; 3. Territories: The Geography of the Service Triangle; 4. The Technicians; 5. The Customers; 6. Talking about Machines, and Bits Thereof . . .; 7. The Work of Service; 8. War Stories of the Service Triangle; 9. Warranted and Other Conclusions; References; Index. |
| ctrlnum | (OCoLC)963719700 |
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| dewey-search | 305.9/6864 |
| dewey-sort | 3305.9 46864 |
| dewey-tens | 300 - Social sciences |
| discipline | Allgemeines Soziologie Psychologie Sozial-/Kulturanthropologie / Empirische Kulturwissenschaft |
| format | Electronic eBook |
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| genre | Electronic book. |
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| geographic | United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq USA gnd http://d-nb.info/gnd/4078704-7 États-Unis Moeurs et coutumes. ram |
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| id | ZDB-4-EBU-ocn963719700 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:25Z |
| institution | BVB |
| isbn | 9781501707407 150170740X |
| language | English |
| oclc_num | 963719700 |
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| spelling | Orr, Julian E. (Julian Edgerton), 1945- https://id.oclc.org/worldcat/entity/E39PCjy8DmPQppdJjXmcjYfMKd Talking about Machines : an Ethnography of a Modern Job. Ithaca : Cornell University Press, 2016. 1 online resource (191 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Collection on technology and work Print version record. TALKING ABOUT MACHINES; Contents; Foreword; Acknowledgments; 1. Introduction; 2. Vignettes of Work in the Field; 3. Territories: The Geography of the Service Triangle; 4. The Technicians; 5. The Customers; 6. Talking about Machines, and Bits Thereof . . .; 7. The Work of Service; 8. War Stories of the Service Triangle; 9. Warranted and Other Conclusions; References; Index. This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment. In English. Xerox Corporation Customer services. Xerox Corporation Service à la clientèle. Xerox Corporation fast Xerox Corporation gnd http://d-nb.info/gnd/16423-9 University of South Alabama gnd http://d-nb.info/gnd/5241550-8 Photocopying machines United States Maintenance and repair. Mechanics United States. Ethnology United States. http://id.loc.gov/authorities/subjects/sh85045405 Photocopieurs États-Unis Entretien et réparations. Mécanique États-Unis. Ethnologie États-Unis. SOCIAL SCIENCE Discrimination & Race Relations. bisacsh SOCIAL SCIENCE Minority Studies. bisacsh Customer services fast Ethnology fast Mechanics fast Photocopying machines Maintenance and repair fast United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq Kopiergerät gnd http://d-nb.info/gnd/4123557-5 Kundendienst gnd http://d-nb.info/gnd/4135134-4 USA gnd http://d-nb.info/gnd/4078704-7 Technici. gtt Kopieermachines. gtt Photocopieurs États-Unis. ram Ethnologie États-Unis. ram États-Unis Moeurs et coutumes. ram Ethnology United States Mechanics United States Photocopying machines United States Maintenance and repair Xerox Corporation Customer services Electronic book. has work: Talking about Machines (Text) https://id.oclc.org/worldcat/entity/E39PCGjdBJmhxdPfjhVrTYwgrq https://id.oclc.org/worldcat/ontology/hasWork Print version: Orr, Julian E. Talking about Machines : An Ethnography of a Modern Job. Ithaca : Cornell University Press, ©2016 9780801432972 Collection on technology and work. http://id.loc.gov/authorities/names/n96054183 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1422904 Volltext |
| spellingShingle | Orr, Julian E. (Julian Edgerton), 1945- Talking about Machines : an Ethnography of a Modern Job. Collection on technology and work. TALKING ABOUT MACHINES; Contents; Foreword; Acknowledgments; 1. Introduction; 2. Vignettes of Work in the Field; 3. Territories: The Geography of the Service Triangle; 4. The Technicians; 5. The Customers; 6. Talking about Machines, and Bits Thereof . . .; 7. The Work of Service; 8. War Stories of the Service Triangle; 9. Warranted and Other Conclusions; References; Index. Xerox Corporation Customer services. Xerox Corporation Service à la clientèle. Xerox Corporation fast Xerox Corporation gnd http://d-nb.info/gnd/16423-9 University of South Alabama gnd http://d-nb.info/gnd/5241550-8 Photocopying machines United States Maintenance and repair. Mechanics United States. Ethnology United States. http://id.loc.gov/authorities/subjects/sh85045405 Photocopieurs États-Unis Entretien et réparations. Mécanique États-Unis. Ethnologie États-Unis. SOCIAL SCIENCE Discrimination & Race Relations. bisacsh SOCIAL SCIENCE Minority Studies. bisacsh Customer services fast Ethnology fast Mechanics fast Photocopying machines Maintenance and repair fast Kopiergerät gnd http://d-nb.info/gnd/4123557-5 Kundendienst gnd http://d-nb.info/gnd/4135134-4 Technici. gtt Kopieermachines. gtt Photocopieurs États-Unis. ram Ethnologie États-Unis. ram |
| subject_GND | http://d-nb.info/gnd/16423-9 http://d-nb.info/gnd/5241550-8 http://id.loc.gov/authorities/subjects/sh85045405 http://d-nb.info/gnd/4123557-5 http://d-nb.info/gnd/4135134-4 http://d-nb.info/gnd/4078704-7 |
| title | Talking about Machines : an Ethnography of a Modern Job. |
| title_auth | Talking about Machines : an Ethnography of a Modern Job. |
| title_exact_search | Talking about Machines : an Ethnography of a Modern Job. |
| title_full | Talking about Machines : an Ethnography of a Modern Job. |
| title_fullStr | Talking about Machines : an Ethnography of a Modern Job. |
| title_full_unstemmed | Talking about Machines : an Ethnography of a Modern Job. |
| title_short | Talking about Machines : |
| title_sort | talking about machines an ethnography of a modern job |
| title_sub | an Ethnography of a Modern Job. |
| topic | Xerox Corporation Customer services. Xerox Corporation Service à la clientèle. Xerox Corporation fast Xerox Corporation gnd http://d-nb.info/gnd/16423-9 University of South Alabama gnd http://d-nb.info/gnd/5241550-8 Photocopying machines United States Maintenance and repair. Mechanics United States. Ethnology United States. http://id.loc.gov/authorities/subjects/sh85045405 Photocopieurs États-Unis Entretien et réparations. Mécanique États-Unis. Ethnologie États-Unis. SOCIAL SCIENCE Discrimination & Race Relations. bisacsh SOCIAL SCIENCE Minority Studies. bisacsh Customer services fast Ethnology fast Mechanics fast Photocopying machines Maintenance and repair fast Kopiergerät gnd http://d-nb.info/gnd/4123557-5 Kundendienst gnd http://d-nb.info/gnd/4135134-4 Technici. gtt Kopieermachines. gtt Photocopieurs États-Unis. ram Ethnologie États-Unis. ram |
| topic_facet | Xerox Corporation Customer services. Xerox Corporation Service à la clientèle. Xerox Corporation University of South Alabama Photocopying machines United States Maintenance and repair. Mechanics United States. Ethnology United States. Photocopieurs États-Unis Entretien et réparations. Mécanique États-Unis. Ethnologie États-Unis. SOCIAL SCIENCE Discrimination & Race Relations. SOCIAL SCIENCE Minority Studies. Customer services Ethnology Mechanics Photocopying machines Maintenance and repair United States Kopiergerät Kundendienst USA Technici. Kopieermachines. Photocopieurs États-Unis. États-Unis Moeurs et coutumes. Electronic book. |
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