APA (7th ed.) Citation

Rao, A., & Chandra, S. (2013). The Little Book of Big Customer Satisfaction Measurement. SAGE Publications.

Chicago Style (17th ed.) Citation

Rao, Ajit, and Subhash Chandra. The Little Book of Big Customer Satisfaction Measurement. New Delhi: SAGE Publications, 2013.

MLA (9th ed.) Citation

Rao, Ajit, and Subhash Chandra. The Little Book of Big Customer Satisfaction Measurement. SAGE Publications, 2013.

Warning: These citations may not always be 100% accurate.