APA-Zitierstil (7. Ausg.)

Rao, A., & Chandra, S. (2013). The Little Book of Big Customer Satisfaction Measurement. SAGE Publications.

Chicago-Zitierstil (17. Ausg.)

Rao, Ajit, und Subhash Chandra. The Little Book of Big Customer Satisfaction Measurement. New Delhi: SAGE Publications, 2013.

MLA-Zitierstil (9. Ausg.)

Rao, Ajit, und Subhash Chandra. The Little Book of Big Customer Satisfaction Measurement. SAGE Publications, 2013.