E-Business Service Level Agreements.:
Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaning...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Rothstein Publishing,
2016.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches. |
| Beschreibung: | 1 online resource |
| ISBN: | 1944480005 9781944480004 |
Internformat
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| 650 | 0 | |a Service-level agreements. |0 http://id.loc.gov/authorities/subjects/sh93002048 | |
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| language | English |
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| spelling | Hiles, Andrew Hon FBCI, EIoSCM. E-Business Service Level Agreements. Rothstein Publishing, 2016. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Print version record. Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches. Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Electronic commerce Quality control. Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Commerce électronique Qualité Contrôle. Total quality management fast Service-level agreements fast has work: E-Business Service Level Agreements: Strategies for Service Providers; E-Commerce and Outsourcing (Text) https://id.oclc.org/worldcat/entity/E39PCXXdm8qVXf9wtJkHg6pJKq https://id.oclc.org/worldcat/ontology/hasWork FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1253913 Volltext |
| spellingShingle | Hiles, Andrew Hon FBCI, EIoSCM E-Business Service Level Agreements. Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Electronic commerce Quality control. Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Commerce électronique Qualité Contrôle. Total quality management fast Service-level agreements fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh93002048 http://id.loc.gov/authorities/subjects/sh91000952 https://id.nlm.nih.gov/mesh/D017749 |
| title | E-Business Service Level Agreements. |
| title_auth | E-Business Service Level Agreements. |
| title_exact_search | E-Business Service Level Agreements. |
| title_full | E-Business Service Level Agreements. |
| title_fullStr | E-Business Service Level Agreements. |
| title_full_unstemmed | E-Business Service Level Agreements. |
| title_short | E-Business Service Level Agreements. |
| title_sort | e business service level agreements |
| topic | Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Electronic commerce Quality control. Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Commerce électronique Qualité Contrôle. Total quality management fast Service-level agreements fast |
| topic_facet | Service-level agreements. Total quality management. Electronic commerce Quality control. Total Quality Management Qualité de service. Qualité totale. Commerce électronique Qualité Contrôle. Total quality management Service-level agreements |
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