Words matter :: communicating effectively in the new global office /
"In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the confere...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Oakland, California :
University of California Press,
[2016]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conference call are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. What's going wrong? Contrary to a common assumption, language is never neutral. It is heavily influenced by one's culture and can often result in unintended meanings depending on word choice, a particular phrase, or even one's inflection. A recent study of corporate managers found that one out of five projects fail primarily because of ineffective transnational communication, resulting in the loss of millions of dollars. In Words Matter, you will venture into the halls of multinational tech companies around the world to study language and culture at work; learn practical steps for harnessing research in communication and anthropology to become more skilled in the digital workplace; and learn to use the 'Communication Plus Model, ' which can be easily applied in multiple situations, leading to better communication and better business outcomes"--Provided by publisher |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780520965171 0520965175 |
Internformat
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| 100 | 1 | |a Keating, Elizabeth Lillian, |e author. | |
| 245 | 1 | 0 | |a Words matter : |b communicating effectively in the new global office / |c Elizabeth Keating and Sirkka L. Jarvenpaa. |
| 264 | 1 | |a Oakland, California : |b University of California Press, |c [2016] | |
| 264 | 4 | |c ©2016 | |
| 300 | |a 1 online resource | ||
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| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Communication Plus -- About the authors -- Our approach -- Assumptions that cause trouble -- New assumptions for better outcomes -- Back to the scenes -- The myth of the universal hearer -- All information carries the same force (or does it?) -- How much information? -- Why don't we just have rules? -- Why don't we just leave our cultural baggage at the door? -- Does our native language influence the ways we think? -- A model based on research with the engineers : Communication Plus -- Introduction or once upon a time -- Speech acts -- The power of speech acts -- Ways the engineers camouflaged action with language -- Initiating and responding actions -- Making predictions -- Power relations and asking -- Using technology -- Hearers -- Knowing your hearer -- The myth of the universal hearer -- Knowing yourself and your hearer -- The hearer's biggest challenge : indirectness -- Hearing disagreement -- Overtell -- Feedback -- Schemas, scripts and frames : background knowledge -- Correctly predicting what will happen next -- Building up common ground in-the-moment and fixing common ground mistakes -- Common ground in emails -- Metaphors build new common ground or do they? -- How technology affects common ground -- Some solutions -- The theory of a person is contained in greetings -- More about the impact of theories of the person -- Judging a person by the sounds of their language -- What's not said and what could have been said. | |
| 520 | |a "In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conference call are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. What's going wrong? Contrary to a common assumption, language is never neutral. It is heavily influenced by one's culture and can often result in unintended meanings depending on word choice, a particular phrase, or even one's inflection. A recent study of corporate managers found that one out of five projects fail primarily because of ineffective transnational communication, resulting in the loss of millions of dollars. In Words Matter, you will venture into the halls of multinational tech companies around the world to study language and culture at work; learn practical steps for harnessing research in communication and anthropology to become more skilled in the digital workplace; and learn to use the 'Communication Plus Model, ' which can be easily applied in multiple situations, leading to better communication and better business outcomes"--Provided by publisher | ||
| 588 | 0 | |a Print version record and CIP data provided by publisher. | |
| 650 | 0 | |a Business communication. |0 http://id.loc.gov/authorities/subjects/sh87004551 | |
| 650 | 6 | |a Communication dans l'entreprise. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a SOCIAL SCIENCE |x Anthropology |x Cultural. |2 bisacsh | |
| 650 | 7 | |a Business communication |2 fast | |
| 653 | |a 21st century. | ||
| 653 | |a academic. | ||
| 653 | |a anthropology. | ||
| 653 | |a business. | ||
| 653 | |a communication. | ||
| 653 | |a conference call. | ||
| 653 | |a corporate. | ||
| 653 | |a digital workplace. | ||
| 653 | |a digital world. | ||
| 653 | |a economy. | ||
| 653 | |a english language. | ||
| 653 | |a finance. | ||
| 653 | |a fluency. | ||
| 653 | |a global communication. | ||
| 653 | |a global languages. | ||
| 653 | |a global. | ||
| 653 | |a international. | ||
| 653 | |a language fluency. | ||
| 653 | |a language learning. | ||
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| 653 | |a research. | ||
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| 653 | |a technology. | ||
| 653 | |a word choice. | ||
| 653 | |a working online. | ||
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| 700 | 1 | |a Jarvenpaa, S. L. |q (Sirkka L.), |e author. |0 http://id.loc.gov/authorities/names/no98076276 | |
| 776 | 0 | 8 | |i Print version: |a Keating, Elizabeth Lillian. |t Words matter. |d Oakland, California : University of California Press, [2016] |z 9780520291379 |w (DLC) 2016023975 |
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Datensatz im Suchindex
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| author | Keating, Elizabeth Lillian Jarvenpaa, S. L. (Sirkka L.) |
| author_GND | http://id.loc.gov/authorities/names/no98076276 |
| author_facet | Keating, Elizabeth Lillian Jarvenpaa, S. L. (Sirkka L.) |
| author_role | aut aut |
| author_sort | Keating, Elizabeth Lillian |
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| collection | ZDB-4-EBU |
| contents | Communication Plus -- About the authors -- Our approach -- Assumptions that cause trouble -- New assumptions for better outcomes -- Back to the scenes -- The myth of the universal hearer -- All information carries the same force (or does it?) -- How much information? -- Why don't we just have rules? -- Why don't we just leave our cultural baggage at the door? -- Does our native language influence the ways we think? -- A model based on research with the engineers : Communication Plus -- Introduction or once upon a time -- Speech acts -- The power of speech acts -- Ways the engineers camouflaged action with language -- Initiating and responding actions -- Making predictions -- Power relations and asking -- Using technology -- Hearers -- Knowing your hearer -- The myth of the universal hearer -- Knowing yourself and your hearer -- The hearer's biggest challenge : indirectness -- Hearing disagreement -- Overtell -- Feedback -- Schemas, scripts and frames : background knowledge -- Correctly predicting what will happen next -- Building up common ground in-the-moment and fixing common ground mistakes -- Common ground in emails -- Metaphors build new common ground or do they? -- How technology affects common ground -- Some solutions -- The theory of a person is contained in greetings -- More about the impact of theories of the person -- Judging a person by the sounds of their language -- What's not said and what could have been said. |
| ctrlnum | (OCoLC)950902172 |
| dewey-full | 658.4/5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/5 |
| dewey-search | 658.4/5 |
| dewey-sort | 3658.4 15 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn950902172 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:23Z |
| institution | BVB |
| isbn | 9780520965171 0520965175 |
| language | English |
| lccn | 2016025169 |
| oclc_num | 950902172 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource |
| psigel | ZDB-4-EBU |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | University of California Press, |
| record_format | marc |
| spelling | Keating, Elizabeth Lillian, author. Words matter : communicating effectively in the new global office / Elizabeth Keating and Sirkka L. Jarvenpaa. Oakland, California : University of California Press, [2016] ©2016 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Communication Plus -- About the authors -- Our approach -- Assumptions that cause trouble -- New assumptions for better outcomes -- Back to the scenes -- The myth of the universal hearer -- All information carries the same force (or does it?) -- How much information? -- Why don't we just have rules? -- Why don't we just leave our cultural baggage at the door? -- Does our native language influence the ways we think? -- A model based on research with the engineers : Communication Plus -- Introduction or once upon a time -- Speech acts -- The power of speech acts -- Ways the engineers camouflaged action with language -- Initiating and responding actions -- Making predictions -- Power relations and asking -- Using technology -- Hearers -- Knowing your hearer -- The myth of the universal hearer -- Knowing yourself and your hearer -- The hearer's biggest challenge : indirectness -- Hearing disagreement -- Overtell -- Feedback -- Schemas, scripts and frames : background knowledge -- Correctly predicting what will happen next -- Building up common ground in-the-moment and fixing common ground mistakes -- Common ground in emails -- Metaphors build new common ground or do they? -- How technology affects common ground -- Some solutions -- The theory of a person is contained in greetings -- More about the impact of theories of the person -- Judging a person by the sounds of their language -- What's not said and what could have been said. "In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conference call are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. What's going wrong? Contrary to a common assumption, language is never neutral. It is heavily influenced by one's culture and can often result in unintended meanings depending on word choice, a particular phrase, or even one's inflection. A recent study of corporate managers found that one out of five projects fail primarily because of ineffective transnational communication, resulting in the loss of millions of dollars. In Words Matter, you will venture into the halls of multinational tech companies around the world to study language and culture at work; learn practical steps for harnessing research in communication and anthropology to become more skilled in the digital workplace; and learn to use the 'Communication Plus Model, ' which can be easily applied in multiple situations, leading to better communication and better business outcomes"--Provided by publisher Print version record and CIP data provided by publisher. Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Communication dans l'entreprise. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh SOCIAL SCIENCE Anthropology Cultural. bisacsh Business communication fast 21st century. academic. anthropology. business. communication. conference call. corporate. digital workplace. digital world. economy. english language. finance. fluency. global communication. global languages. global. international. language fluency. language learning. language. multinational. oral communication. research. scholarly. speaking english. technology. word choice. working online. worldwide. Jarvenpaa, S. L. (Sirkka L.), author. http://id.loc.gov/authorities/names/no98076276 Print version: Keating, Elizabeth Lillian. Words matter. Oakland, California : University of California Press, [2016] 9780520291379 (DLC) 2016023975 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1340751 Volltext |
| spellingShingle | Keating, Elizabeth Lillian Jarvenpaa, S. L. (Sirkka L.) Words matter : communicating effectively in the new global office / Communication Plus -- About the authors -- Our approach -- Assumptions that cause trouble -- New assumptions for better outcomes -- Back to the scenes -- The myth of the universal hearer -- All information carries the same force (or does it?) -- How much information? -- Why don't we just have rules? -- Why don't we just leave our cultural baggage at the door? -- Does our native language influence the ways we think? -- A model based on research with the engineers : Communication Plus -- Introduction or once upon a time -- Speech acts -- The power of speech acts -- Ways the engineers camouflaged action with language -- Initiating and responding actions -- Making predictions -- Power relations and asking -- Using technology -- Hearers -- Knowing your hearer -- The myth of the universal hearer -- Knowing yourself and your hearer -- The hearer's biggest challenge : indirectness -- Hearing disagreement -- Overtell -- Feedback -- Schemas, scripts and frames : background knowledge -- Correctly predicting what will happen next -- Building up common ground in-the-moment and fixing common ground mistakes -- Common ground in emails -- Metaphors build new common ground or do they? -- How technology affects common ground -- Some solutions -- The theory of a person is contained in greetings -- More about the impact of theories of the person -- Judging a person by the sounds of their language -- What's not said and what could have been said. Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Communication dans l'entreprise. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh SOCIAL SCIENCE Anthropology Cultural. bisacsh Business communication fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh87004551 |
| title | Words matter : communicating effectively in the new global office / |
| title_auth | Words matter : communicating effectively in the new global office / |
| title_exact_search | Words matter : communicating effectively in the new global office / |
| title_full | Words matter : communicating effectively in the new global office / Elizabeth Keating and Sirkka L. Jarvenpaa. |
| title_fullStr | Words matter : communicating effectively in the new global office / Elizabeth Keating and Sirkka L. Jarvenpaa. |
| title_full_unstemmed | Words matter : communicating effectively in the new global office / Elizabeth Keating and Sirkka L. Jarvenpaa. |
| title_short | Words matter : |
| title_sort | words matter communicating effectively in the new global office |
| title_sub | communicating effectively in the new global office / |
| topic | Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Communication dans l'entreprise. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh SOCIAL SCIENCE Anthropology Cultural. bisacsh Business communication fast |
| topic_facet | Business communication. Communication dans l'entreprise. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. SOCIAL SCIENCE Anthropology Cultural. Business communication |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1340751 |
| work_keys_str_mv | AT keatingelizabethlillian wordsmattercommunicatingeffectivelyinthenewglobaloffice AT jarvenpaasl wordsmattercommunicatingeffectivelyinthenewglobaloffice |