Enhancing customer experience in the service industry :: a global perspective /
This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly out...
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch Tagungsbericht E-Book |
| Sprache: | English |
| Veröffentlicht: |
Newcastle upon Tyne :
Cambridge Scholars Publishing,
2016.
|
| Schlagworte: | |
| Online-Zugang: | DE-862 DE-863 |
| Zusammenfassung: | This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives.Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and. |
| Beschreibung: | Selected conference papers. |
| Beschreibung: | 1 online resource (vi, 277 pages) |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781443886192 144388619X |
Internformat
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| 245 | 0 | 0 | |a Enhancing customer experience in the service industry : |b a global perspective / |c edited by Levent Altinay, Surya Poudel. |
| 264 | 1 | |a Newcastle upon Tyne : |b Cambridge Scholars Publishing, |c 2016. | |
| 300 | |a 1 online resource (vi, 277 pages) | ||
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| 500 | |a Selected conference papers. | ||
| 504 | |a Includes bibliographical references. | ||
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| 520 | |a This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives.Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and. | ||
| 650 | 0 | |a Service industries |x Customer services. | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Service industries |v Case studies. | |
| 650 | 6 | |a Services (Industrie) |x Service à la clientèle. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Services (Industrie) |v Études de cas. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Service industries |2 fast | |
| 650 | 7 | |a Service industries |x Customer services |2 fast | |
| 655 | 7 | |a Case studies |2 fast | |
| 700 | 1 | |a Altinay, Levent, |e editor. | |
| 700 | 1 | |a Poudel, Surya, |e editor. | |
| 711 | 2 | |a International Conference on Services Management |n (6th : |d 2013 : |c North Cyprus) |e host institution. | |
| 758 | |i has work: |a Enhancing customer experience in the service industry (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFV4R7wJPwjfYMrYhWtD4q |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
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| dewey-search | 658.8 |
| dewey-sort | 3658.8 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic Conference Proceeding eBook |
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| id | ZDB-4-EBU-ocn935298953 |
| illustrated | Not Illustrated |
| indexdate | 2025-03-18T14:27:55Z |
| institution | BVB |
| isbn | 9781443886192 144388619X |
| language | English |
| oclc_num | 935298953 |
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| spelling | Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel. Newcastle upon Tyne : Cambridge Scholars Publishing, 2016. 1 online resource (vi, 277 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Selected conference papers. Includes bibliographical references. Print version record. This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives.Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and. Service industries Customer services. Customer services Management. Service industries Case studies. Services (Industrie) Service à la clientèle. Service à la clientèle Gestion. Services (Industrie) Études de cas. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Management fast Service industries fast Service industries Customer services fast Case studies fast Altinay, Levent, editor. Poudel, Surya, editor. International Conference on Services Management (6th : 2013 : North Cyprus) host institution. has work: Enhancing customer experience in the service industry (Text) https://id.oclc.org/worldcat/entity/E39PCFV4R7wJPwjfYMrYhWtD4q https://id.oclc.org/worldcat/ontology/hasWork Erscheint auch als: Druck-Ausgabe |
| spellingShingle | Enhancing customer experience in the service industry : a global perspective / Service industries Customer services. Customer services Management. Service industries Case studies. Services (Industrie) Service à la clientèle. Service à la clientèle Gestion. Services (Industrie) Études de cas. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Management fast Service industries fast Service industries Customer services fast |
| title | Enhancing customer experience in the service industry : a global perspective / |
| title_auth | Enhancing customer experience in the service industry : a global perspective / |
| title_exact_search | Enhancing customer experience in the service industry : a global perspective / |
| title_full | Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel. |
| title_fullStr | Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel. |
| title_full_unstemmed | Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel. |
| title_short | Enhancing customer experience in the service industry : |
| title_sort | enhancing customer experience in the service industry a global perspective |
| title_sub | a global perspective / |
| topic | Service industries Customer services. Customer services Management. Service industries Case studies. Services (Industrie) Service à la clientèle. Service à la clientèle Gestion. Services (Industrie) Études de cas. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer services Management fast Service industries fast Service industries Customer services fast |
| topic_facet | Service industries Customer services. Customer services Management. Service industries Case studies. Services (Industrie) Service à la clientèle. Service à la clientèle Gestion. Services (Industrie) Études de cas. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Customer services Management Service industries Service industries Customer services Case studies |
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