Mistreatment in organizations /:
Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplac...
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley, UK :
Emerald Group Publishing Limited,
2015.
|
| Ausgabe: | First edition. |
| Schriftenreihe: | Research in occupational stress and well being ;
v. 13. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. |
| Beschreibung: | 1 online resource (xiv, 270 pages) |
| Bibliographie: | Includes bibliographical references at the end of each chapters. |
| ISBN: | 9781785601163 1785601164 1785601172 9781785601170 |
Internformat
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBU-ocn910847598 | ||
| 003 | OCoLC | ||
| 005 | 20240405112445.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 150608s2015 enk ob 000 0 eng d | ||
| 040 | |a N$T |b eng |e rda |e pn |c N$T |d N$T |d OCLCO |d CDX |d YDXCP |d EBLCP |d E7B |d DEBSZ |d OCLCO |d IDEBK |d BWS |d OCLCF |d OCLCO |d COO |d D6H |d K6U |d AGLDB |d ICA |d CCO |d PIFFA |d FVL |d ZCU |d NRC |d OCLCQ |d MERUC |d OCLCQ |d U3W |d KIJ |d UUM |d STF |d VNS |d OCLCQ |d VTS |d ICG |d OTZ |d VT2 |d OCLCQ |d WYU |d G3B |d S9I |d TKN |d DKC |d OCLCQ |d M8D |d OCLCQ |d OCLCA |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 911001298 |a 929646059 |a 1110619283 |a 1167062101 | ||
| 020 | |a 9781785601163 |q (electronic bk.) | ||
| 020 | |a 1785601164 |q (electronic bk.) | ||
| 020 | |a 1785601172 | ||
| 020 | |a 9781785601170 | ||
| 020 | |z 9781785601170 | ||
| 035 | |a (OCoLC)910847598 |z (OCoLC)911001298 |z (OCoLC)929646059 |z (OCoLC)1110619283 |z (OCoLC)1167062101 | ||
| 050 | 4 | |a HF5549.5.E43 | |
| 072 | 7 | |a BUS |x 082000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 041000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 042000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 085000 |2 bisacsh | |
| 080 | |a 658.3 | ||
| 082 | 7 | |a 658.473 |2 23 | |
| 049 | |a MAIN | ||
| 245 | 0 | 0 | |a Mistreatment in organizations / |c edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Bingley, UK : |b Emerald Group Publishing Limited, |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (xiv, 270 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 490 | 1 | |a Research in occupational stress and well being ; |v v. 13 | |
| 588 | 0 | |a Vendor-supplied metadata. | |
| 505 | 0 | |a Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. | |
| 505 | 8 | |a Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. | |
| 505 | 8 | |a A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. | |
| 505 | 8 | |a Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. | |
| 505 | 8 | |a Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. | |
| 520 | |a Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. | ||
| 504 | |a Includes bibliographical references at the end of each chapters. | ||
| 650 | 0 | |a Employees |x Abuse of. | |
| 650 | 0 | |a Quality of work life. |0 http://id.loc.gov/authorities/subjects/sh85109447 | |
| 650 | 0 | |a Job stress. |0 http://id.loc.gov/authorities/subjects/sh85070588 | |
| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 650 | 6 | |a Personnel |x Violence envers. | |
| 650 | 6 | |a Qualité de la vie au travail. | |
| 650 | 6 | |a Stress dû au travail. | |
| 650 | 7 | |a Occupational & industrial psychology. |2 bicssc | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Employees |x Abuse of |2 fast | |
| 650 | 7 | |a Job stress |2 fast | |
| 650 | 7 | |a Quality of work life |2 fast | |
| 700 | 1 | |a Perrewé, Pamela L., |e editor. | |
| 700 | 1 | |a Halbesleben, Jonathon R. B., |e editor. | |
| 700 | 1 | |a Rosen, Christopher C., |e editor. | |
| 758 | |i has work: |a Mistreatment in organizations (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFJk7jDqQKfDKqjhwCCDWP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Perrewé, Pamela L. |t Mistreatment in Organizations. |d Bradford : Emerald Group Publishing Limited, ©2015 |z 9781785601170 |
| 830 | 0 | |a Research in occupational stress and well being ; |v v. 13. | |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1001651 |3 Volltext |
| 938 | |a Coutts Information Services |b COUT |n 31022507 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL2066696 | ||
| 938 | |a ebrary |b EBRY |n ebr11062233 | ||
| 938 | |a EBSCOhost |b EBSC |n 1001651 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n cis31022507 | ||
| 938 | |a YBP Library Services |b YANK |n 12341675 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBU | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBU-ocn910847598 |
|---|---|
| _version_ | 1804748453309317120 |
| adam_text | |
| any_adam_object | |
| author2 | Perrewé, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C. |
| author2_role | edt edt edt |
| author2_variant | p l p pl plp j r b h jrb jrbh c c r cc ccr |
| author_facet | Perrewé, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C. |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HF5549 |
| callnumber-raw | HF5549.5.E43 |
| callnumber-search | HF5549.5.E43 |
| callnumber-sort | HF 45549.5 E43 |
| callnumber-subject | HF - Commerce |
| collection | ZDB-4-EBU |
| contents | Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. |
| ctrlnum | (OCoLC)910847598 |
| dewey-full | 658.473 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.473 |
| dewey-search | 658.473 |
| dewey-sort | 3658.473 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | First edition. |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>06975cam a2200865 i 4500</leader><controlfield tag="001">ZDB-4-EBU-ocn910847598</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20240405112445.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr cnu|||unuuu</controlfield><controlfield tag="008">150608s2015 enk ob 000 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">N$T</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">N$T</subfield><subfield code="d">N$T</subfield><subfield code="d">OCLCO</subfield><subfield code="d">CDX</subfield><subfield code="d">YDXCP</subfield><subfield code="d">EBLCP</subfield><subfield code="d">E7B</subfield><subfield code="d">DEBSZ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">IDEBK</subfield><subfield code="d">BWS</subfield><subfield code="d">OCLCF</subfield><subfield code="d">OCLCO</subfield><subfield code="d">COO</subfield><subfield code="d">D6H</subfield><subfield code="d">K6U</subfield><subfield code="d">AGLDB</subfield><subfield code="d">ICA</subfield><subfield code="d">CCO</subfield><subfield code="d">PIFFA</subfield><subfield code="d">FVL</subfield><subfield code="d">ZCU</subfield><subfield code="d">NRC</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">MERUC</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">U3W</subfield><subfield code="d">KIJ</subfield><subfield code="d">UUM</subfield><subfield code="d">STF</subfield><subfield code="d">VNS</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">VTS</subfield><subfield code="d">ICG</subfield><subfield code="d">OTZ</subfield><subfield code="d">VT2</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">WYU</subfield><subfield code="d">G3B</subfield><subfield code="d">S9I</subfield><subfield code="d">TKN</subfield><subfield code="d">DKC</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">M8D</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCA</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">911001298</subfield><subfield code="a">929646059</subfield><subfield code="a">1110619283</subfield><subfield code="a">1167062101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781785601163</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1785601164</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1785601172</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781785601170</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781785601170</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)910847598</subfield><subfield code="z">(OCoLC)911001298</subfield><subfield code="z">(OCoLC)929646059</subfield><subfield code="z">(OCoLC)1110619283</subfield><subfield code="z">(OCoLC)1167062101</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HF5549.5.E43</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">082000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">041000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">042000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">085000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="080" ind1=" " ind2=" "><subfield code="a">658.3</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658.473</subfield><subfield code="2">23</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="245" ind1="0" ind2="0"><subfield code="a">Mistreatment in organizations /</subfield><subfield code="c">edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen.</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">First edition.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Bingley, UK :</subfield><subfield code="b">Emerald Group Publishing Limited,</subfield><subfield code="c">2015.</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">©2015</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (xiv, 270 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="347" ind1=" " ind2=" "><subfield code="a">data file</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Research in occupational stress and well being ;</subfield><subfield code="v">v. 13</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Vendor-supplied metadata.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references at the end of each chapters.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Employees</subfield><subfield code="x">Abuse of.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Quality of work life.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85109447</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Job stress.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85070588</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer relations.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85034963</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Personnel</subfield><subfield code="x">Violence envers.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Qualité de la vie au travail.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Stress dû au travail.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Occupational & industrial psychology.</subfield><subfield code="2">bicssc</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS</subfield><subfield code="x">Industrial Management.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS</subfield><subfield code="x">Management.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS</subfield><subfield code="x">Management Science.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS</subfield><subfield code="x">Organizational Behavior.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Employees</subfield><subfield code="x">Abuse of</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Job stress</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Quality of work life</subfield><subfield code="2">fast</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Perrewé, Pamela L.,</subfield><subfield code="e">editor.</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Halbesleben, Jonathon R. B.,</subfield><subfield code="e">editor.</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Rosen, Christopher C.,</subfield><subfield code="e">editor.</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Mistreatment in organizations (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCFJk7jDqQKfDKqjhwCCDWP</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Perrewé, Pamela L.</subfield><subfield code="t">Mistreatment in Organizations.</subfield><subfield code="d">Bradford : Emerald Group Publishing Limited, ©2015</subfield><subfield code="z">9781785601170</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Research in occupational stress and well being ;</subfield><subfield code="v">v. 13.</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1001651</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Coutts Information Services</subfield><subfield code="b">COUT</subfield><subfield code="n">31022507</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBL - Ebook Library</subfield><subfield code="b">EBLB</subfield><subfield code="n">EBL2066696</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">ebrary</subfield><subfield code="b">EBRY</subfield><subfield code="n">ebr11062233</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">1001651</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">ProQuest MyiLibrary Digital eBook Collection</subfield><subfield code="b">IDEB</subfield><subfield code="n">cis31022507</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">12341675</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBU-ocn910847598 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-16T15:04:07Z |
| institution | BVB |
| isbn | 9781785601163 1785601164 1785601172 9781785601170 |
| language | English |
| oclc_num | 910847598 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xiv, 270 pages) |
| psigel | ZDB-4-EBU |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Emerald Group Publishing Limited, |
| record_format | marc |
| series | Research in occupational stress and well being ; |
| series2 | Research in occupational stress and well being ; |
| spelling | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. First edition. Bingley, UK : Emerald Group Publishing Limited, 2015. ©2015 1 online resource (xiv, 270 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Research in occupational stress and well being ; v. 13 Vendor-supplied metadata. Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. Includes bibliographical references at the end of each chapters. Employees Abuse of. Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer relations fast Employees Abuse of fast Job stress fast Quality of work life fast Perrewé, Pamela L., editor. Halbesleben, Jonathon R. B., editor. Rosen, Christopher C., editor. has work: Mistreatment in organizations (Text) https://id.oclc.org/worldcat/entity/E39PCFJk7jDqQKfDKqjhwCCDWP https://id.oclc.org/worldcat/ontology/hasWork Print version: Perrewé, Pamela L. Mistreatment in Organizations. Bradford : Emerald Group Publishing Limited, ©2015 9781785601170 Research in occupational stress and well being ; v. 13. FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1001651 Volltext |
| spellingShingle | Mistreatment in organizations / Research in occupational stress and well being ; Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. Employees Abuse of. Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer relations fast Employees Abuse of fast Job stress fast Quality of work life fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85109447 http://id.loc.gov/authorities/subjects/sh85070588 http://id.loc.gov/authorities/subjects/sh85034963 |
| title | Mistreatment in organizations / |
| title_auth | Mistreatment in organizations / |
| title_exact_search | Mistreatment in organizations / |
| title_full | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| title_fullStr | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| title_full_unstemmed | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| title_short | Mistreatment in organizations / |
| title_sort | mistreatment in organizations |
| topic | Employees Abuse of. Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer relations fast Employees Abuse of fast Job stress fast Quality of work life fast |
| topic_facet | Employees Abuse of. Quality of work life. Job stress. Customer relations. Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Customer relations Employees Abuse of Job stress Quality of work life |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1001651 |
| work_keys_str_mv | AT perrewepamelal mistreatmentinorganizations AT halbeslebenjonathonrb mistreatmentinorganizations AT rosenchristopherc mistreatmentinorganizations |