Advances in business and management.: Volume 7 /
This book presents research in the field of business and management from around the world. This book examines e-commerce and its impact on expectations of customer service and quality control. it also explores the strategic advantage of employee training in marketing organizations; wealth management...
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, New York :
Nova Science Publishers, Inc.,
2015.
|
| Schriftenreihe: | Advances in Business and Management.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book presents research in the field of business and management from around the world. This book examines e-commerce and its impact on expectations of customer service and quality control. it also explores the strategic advantage of employee training in marketing organizations; wealth management, building value through investing, and contingency plans after the global recession; health as a predictor of registered nurse retirement preparation; human resources management and mergers and acquisitions; private saving for retirement; an investigation of multichannel shopping behavior; and self. |
| Beschreibung: | 1 online resource (162 pages). |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781634820325 1634820320 |
Internformat
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| 245 | 0 | 0 | |a Advances in business and management. |n Volume 7 / |c William D. Nelson, editor. |
| 264 | 1 | |a New York, New York : |b Nova Science Publishers, Inc., |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (162 pages). | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 490 | 1 | |a Advances in Business and Management | |
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Online resource; title from PDF title page (ebrary, viewed May 15, 2015). | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; Library of Congress Cataloging-in-Publication Data; Contents; Preface; Chapter 1: E-Commerce and Its Impact on Expectations of Customer Service and Quality Control; Abstract; 1. Introduction; 1.1. Consumer Expectations in E-Commerce Environments; 1.2. Purpose of Present Study; 2. Customer Service and Quality Control; 2.1. Definitions of Service Quality; 2.2. E-Service Implications in the Global Business Environment; 3. Method; 3.1. Sample Selection; 3.2. Qualitative Business Case Study. | |
| 505 | 8 | |a 4. Case 1: UPMC4.1. Overview of Customer Service Policies; 4.2. Overview of Quality Control Policies; 4.3. Analysis of Effectiveness; 4.4. Examples in Practice; 5. Case 2: H.J. Heinz Company; 5.1. Overview of Customer Service Policies; 5.2. Overview of Quality Control Policies; 5.3. Analysis of Effectiveness; 5.4. Examples in Practice; 6. Comparisons between Companies; 6.1. Comparison of Customer Service; 6.2. Comparison of Quality Control; Conclusion; References; Key Terms and Definitions. | |
| 505 | 8 | |a Chapter 2: Exploring the Strategic Advantage of Employee Training in Marketing Organizations: Multiple Case StudyAbstract; 1.0. Introduction; 1.1. Sustainability and Competitive Advantage through Human Capital; 1.2. Purpose of the Present Study; 1.2. Compromises in the Workforce; 2.0. Methodology; 2.1. Case Study Approach; 2.2. Sample Description; 3.0. Company Case Studies; 3.1. Case 1: H.J. Heinz (Heinz); 3.1.1. Company Description and Background; 3.1.2. Training and Development Methods; 3.1.3. Financial Analysis; 3.2. Case 2: Dick's Sporting Goods, Inc. | |
| 505 | 8 | |a 3.1.1. Company Description and Background3.2.2. Training and Development Methods; 3.2.3. Financial Analysis; 4.0. General Conclusion and Implementation; 4.1. Recommendations of Employee Development; 4.2. Future Directives; Acknowledgments; References; Chapter 3: Wealth Management, Building Value Through Investing, and Contingency Plans after the Global Recession: Multiple Case Studies; Abstract; 1.0. Introduction; 1.1. Wealth Management and Risk after the Global Recession; 1.2. Purpose of the Present Study; 2.0. Methodology. | |
| 505 | 8 | |a 2.1. Case Studies Associated with Firms from a Stakeholder Theoretical Perspective2.2. Sample Description; 3.0. Company Case Studies; 3.1. Wealth Management Initiatives at Hefren-Tillotson; 3.1.1. Company Description and Background; 3.1.2. Client-based Wealth Management Initiatives; 3.2. Wealth Management Initiatives at BNY Mellon; 3.2.1. Company Description and Background; 3.2.2. Client-based Wealth Management Initiatives; 3.2. Similarities among the Companies; 3.3. Differences between the Two Companies; 4.0. Strategic Recommendations; 4.1. Dealing with Complexity. | |
| 520 | |a This book presents research in the field of business and management from around the world. This book examines e-commerce and its impact on expectations of customer service and quality control. it also explores the strategic advantage of employee training in marketing organizations; wealth management, building value through investing, and contingency plans after the global recession; health as a predictor of registered nurse retirement preparation; human resources management and mergers and acquisitions; private saving for retirement; an investigation of multichannel shopping behavior; and self. | ||
| 650 | 0 | |a Business forecasting |x Data processing. | |
| 650 | 0 | |a Business forecasting. | |
| 650 | 6 | |a Prévision commerciale |x Informatique. | |
| 650 | 6 | |a Prévision commerciale. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Economics |x General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Reference. |2 bisacsh | |
| 650 | 7 | |a Business forecasting |2 fast | |
| 650 | 7 | |a Business forecasting |x Data processing |2 fast | |
| 700 | 1 | |a Nelson, William D., |e editor. | |
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| 776 | 0 | 8 | |i Print version: |t Advances in business and management. Volume 7 |
| 830 | 0 | |a Advances in Business and Management. | |
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| adam_text | |
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| author2 | Nelson, William D. |
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| author_facet | Nelson, William D. |
| building | Verbundindex |
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| contents | ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; Library of Congress Cataloging-in-Publication Data; Contents; Preface; Chapter 1: E-Commerce and Its Impact on Expectations of Customer Service and Quality Control; Abstract; 1. Introduction; 1.1. Consumer Expectations in E-Commerce Environments; 1.2. Purpose of Present Study; 2. Customer Service and Quality Control; 2.1. Definitions of Service Quality; 2.2. E-Service Implications in the Global Business Environment; 3. Method; 3.1. Sample Selection; 3.2. Qualitative Business Case Study. 4. Case 1: UPMC4.1. Overview of Customer Service Policies; 4.2. Overview of Quality Control Policies; 4.3. Analysis of Effectiveness; 4.4. Examples in Practice; 5. Case 2: H.J. Heinz Company; 5.1. Overview of Customer Service Policies; 5.2. Overview of Quality Control Policies; 5.3. Analysis of Effectiveness; 5.4. Examples in Practice; 6. Comparisons between Companies; 6.1. Comparison of Customer Service; 6.2. Comparison of Quality Control; Conclusion; References; Key Terms and Definitions. Chapter 2: Exploring the Strategic Advantage of Employee Training in Marketing Organizations: Multiple Case StudyAbstract; 1.0. Introduction; 1.1. Sustainability and Competitive Advantage through Human Capital; 1.2. Purpose of the Present Study; 1.2. Compromises in the Workforce; 2.0. Methodology; 2.1. Case Study Approach; 2.2. Sample Description; 3.0. Company Case Studies; 3.1. Case 1: H.J. Heinz (Heinz); 3.1.1. Company Description and Background; 3.1.2. Training and Development Methods; 3.1.3. Financial Analysis; 3.2. Case 2: Dick's Sporting Goods, Inc. 3.1.1. Company Description and Background3.2.2. Training and Development Methods; 3.2.3. Financial Analysis; 4.0. General Conclusion and Implementation; 4.1. Recommendations of Employee Development; 4.2. Future Directives; Acknowledgments; References; Chapter 3: Wealth Management, Building Value Through Investing, and Contingency Plans after the Global Recession: Multiple Case Studies; Abstract; 1.0. Introduction; 1.1. Wealth Management and Risk after the Global Recession; 1.2. Purpose of the Present Study; 2.0. Methodology. 2.1. Case Studies Associated with Firms from a Stakeholder Theoretical Perspective2.2. Sample Description; 3.0. Company Case Studies; 3.1. Wealth Management Initiatives at Hefren-Tillotson; 3.1.1. Company Description and Background; 3.1.2. Client-based Wealth Management Initiatives; 3.2. Wealth Management Initiatives at BNY Mellon; 3.2.1. Company Description and Background; 3.2.2. Client-based Wealth Management Initiatives; 3.2. Similarities among the Companies; 3.3. Differences between the Two Companies; 4.0. Strategic Recommendations; 4.1. Dealing with Complexity. |
| ctrlnum | (OCoLC)909895833 |
| dewey-full | 330.0112 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 330 - Economics |
| dewey-raw | 330.0112 |
| dewey-search | 330.0112 |
| dewey-sort | 3330.0112 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn909895833 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:19Z |
| institution | BVB |
| isbn | 9781634820325 1634820320 |
| language | English |
| oclc_num | 909895833 |
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| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (162 pages). |
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| publishDateSearch | 2015 |
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| series | Advances in Business and Management. |
| series2 | Advances in Business and Management |
| spelling | Advances in business and management. Volume 7 / William D. Nelson, editor. New York, New York : Nova Science Publishers, Inc., 2015. ©2015 1 online resource (162 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier Advances in Business and Management Includes bibliographical references and index. Online resource; title from PDF title page (ebrary, viewed May 15, 2015). Print version record. ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; Library of Congress Cataloging-in-Publication Data; Contents; Preface; Chapter 1: E-Commerce and Its Impact on Expectations of Customer Service and Quality Control; Abstract; 1. Introduction; 1.1. Consumer Expectations in E-Commerce Environments; 1.2. Purpose of Present Study; 2. Customer Service and Quality Control; 2.1. Definitions of Service Quality; 2.2. E-Service Implications in the Global Business Environment; 3. Method; 3.1. Sample Selection; 3.2. Qualitative Business Case Study. 4. Case 1: UPMC4.1. Overview of Customer Service Policies; 4.2. Overview of Quality Control Policies; 4.3. Analysis of Effectiveness; 4.4. Examples in Practice; 5. Case 2: H.J. Heinz Company; 5.1. Overview of Customer Service Policies; 5.2. Overview of Quality Control Policies; 5.3. Analysis of Effectiveness; 5.4. Examples in Practice; 6. Comparisons between Companies; 6.1. Comparison of Customer Service; 6.2. Comparison of Quality Control; Conclusion; References; Key Terms and Definitions. Chapter 2: Exploring the Strategic Advantage of Employee Training in Marketing Organizations: Multiple Case StudyAbstract; 1.0. Introduction; 1.1. Sustainability and Competitive Advantage through Human Capital; 1.2. Purpose of the Present Study; 1.2. Compromises in the Workforce; 2.0. Methodology; 2.1. Case Study Approach; 2.2. Sample Description; 3.0. Company Case Studies; 3.1. Case 1: H.J. Heinz (Heinz); 3.1.1. Company Description and Background; 3.1.2. Training and Development Methods; 3.1.3. Financial Analysis; 3.2. Case 2: Dick's Sporting Goods, Inc. 3.1.1. Company Description and Background3.2.2. Training and Development Methods; 3.2.3. Financial Analysis; 4.0. General Conclusion and Implementation; 4.1. Recommendations of Employee Development; 4.2. Future Directives; Acknowledgments; References; Chapter 3: Wealth Management, Building Value Through Investing, and Contingency Plans after the Global Recession: Multiple Case Studies; Abstract; 1.0. Introduction; 1.1. Wealth Management and Risk after the Global Recession; 1.2. Purpose of the Present Study; 2.0. Methodology. 2.1. Case Studies Associated with Firms from a Stakeholder Theoretical Perspective2.2. Sample Description; 3.0. Company Case Studies; 3.1. Wealth Management Initiatives at Hefren-Tillotson; 3.1.1. Company Description and Background; 3.1.2. Client-based Wealth Management Initiatives; 3.2. Wealth Management Initiatives at BNY Mellon; 3.2.1. Company Description and Background; 3.2.2. Client-based Wealth Management Initiatives; 3.2. Similarities among the Companies; 3.3. Differences between the Two Companies; 4.0. Strategic Recommendations; 4.1. Dealing with Complexity. This book presents research in the field of business and management from around the world. This book examines e-commerce and its impact on expectations of customer service and quality control. it also explores the strategic advantage of employee training in marketing organizations; wealth management, building value through investing, and contingency plans after the global recession; health as a predictor of registered nurse retirement preparation; human resources management and mergers and acquisitions; private saving for retirement; an investigation of multichannel shopping behavior; and self. Business forecasting Data processing. Business forecasting. Prévision commerciale Informatique. Prévision commerciale. BUSINESS & ECONOMICS Economics General. bisacsh BUSINESS & ECONOMICS Reference. bisacsh Business forecasting fast Business forecasting Data processing fast Nelson, William D., editor. has work: Advances in business and management Volume 8 (Text) https://id.oclc.org/worldcat/entity/E39PCFvMwRM3PJFKq8XkgmPtgC https://id.oclc.org/worldcat/ontology/hasWork Print version: Advances in business and management. Volume 7 Advances in Business and Management. FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=986694 Volltext |
| spellingShingle | Advances in business and management. Advances in Business and Management. ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; ADVANCES IN BUSINESS AND MANAGEMENT. VOLUME 7; Library of Congress Cataloging-in-Publication Data; Contents; Preface; Chapter 1: E-Commerce and Its Impact on Expectations of Customer Service and Quality Control; Abstract; 1. Introduction; 1.1. Consumer Expectations in E-Commerce Environments; 1.2. Purpose of Present Study; 2. Customer Service and Quality Control; 2.1. Definitions of Service Quality; 2.2. E-Service Implications in the Global Business Environment; 3. Method; 3.1. Sample Selection; 3.2. Qualitative Business Case Study. 4. Case 1: UPMC4.1. Overview of Customer Service Policies; 4.2. Overview of Quality Control Policies; 4.3. Analysis of Effectiveness; 4.4. Examples in Practice; 5. Case 2: H.J. Heinz Company; 5.1. Overview of Customer Service Policies; 5.2. Overview of Quality Control Policies; 5.3. Analysis of Effectiveness; 5.4. Examples in Practice; 6. Comparisons between Companies; 6.1. Comparison of Customer Service; 6.2. Comparison of Quality Control; Conclusion; References; Key Terms and Definitions. Chapter 2: Exploring the Strategic Advantage of Employee Training in Marketing Organizations: Multiple Case StudyAbstract; 1.0. Introduction; 1.1. Sustainability and Competitive Advantage through Human Capital; 1.2. Purpose of the Present Study; 1.2. Compromises in the Workforce; 2.0. Methodology; 2.1. Case Study Approach; 2.2. Sample Description; 3.0. Company Case Studies; 3.1. Case 1: H.J. Heinz (Heinz); 3.1.1. Company Description and Background; 3.1.2. Training and Development Methods; 3.1.3. Financial Analysis; 3.2. Case 2: Dick's Sporting Goods, Inc. 3.1.1. Company Description and Background3.2.2. Training and Development Methods; 3.2.3. Financial Analysis; 4.0. General Conclusion and Implementation; 4.1. Recommendations of Employee Development; 4.2. Future Directives; Acknowledgments; References; Chapter 3: Wealth Management, Building Value Through Investing, and Contingency Plans after the Global Recession: Multiple Case Studies; Abstract; 1.0. Introduction; 1.1. Wealth Management and Risk after the Global Recession; 1.2. Purpose of the Present Study; 2.0. Methodology. 2.1. Case Studies Associated with Firms from a Stakeholder Theoretical Perspective2.2. Sample Description; 3.0. Company Case Studies; 3.1. Wealth Management Initiatives at Hefren-Tillotson; 3.1.1. Company Description and Background; 3.1.2. Client-based Wealth Management Initiatives; 3.2. Wealth Management Initiatives at BNY Mellon; 3.2.1. Company Description and Background; 3.2.2. Client-based Wealth Management Initiatives; 3.2. Similarities among the Companies; 3.3. Differences between the Two Companies; 4.0. Strategic Recommendations; 4.1. Dealing with Complexity. Business forecasting Data processing. Business forecasting. Prévision commerciale Informatique. Prévision commerciale. BUSINESS & ECONOMICS Economics General. bisacsh BUSINESS & ECONOMICS Reference. bisacsh Business forecasting fast Business forecasting Data processing fast |
| title | Advances in business and management. |
| title_auth | Advances in business and management. |
| title_exact_search | Advances in business and management. |
| title_full | Advances in business and management. Volume 7 / William D. Nelson, editor. |
| title_fullStr | Advances in business and management. Volume 7 / William D. Nelson, editor. |
| title_full_unstemmed | Advances in business and management. Volume 7 / William D. Nelson, editor. |
| title_short | Advances in business and management. |
| title_sort | advances in business and management |
| topic | Business forecasting Data processing. Business forecasting. Prévision commerciale Informatique. Prévision commerciale. BUSINESS & ECONOMICS Economics General. bisacsh BUSINESS & ECONOMICS Reference. bisacsh Business forecasting fast Business forecasting Data processing fast |
| topic_facet | Business forecasting Data processing. Business forecasting. Prévision commerciale Informatique. Prévision commerciale. BUSINESS & ECONOMICS Economics General. BUSINESS & ECONOMICS Reference. Business forecasting Business forecasting Data processing |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=986694 |
| work_keys_str_mv | AT nelsonwilliamd advancesinbusinessandmanagementvolume7 |