Process improvement simplified :: a how-to book for success in any organization /
Process Improvement Simplified is written for leaders and managers of organizations or enterprises who: Are struggling with their organization's success Are not satisfied with the current state Are striving to be number one Have heard about the negatives or positives of process improvement (PI)...
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2014.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Process Improvement Simplified is written for leaders and managers of organizations or enterprises who: Are struggling with their organization's success Are not satisfied with the current state Are striving to be number one Have heard about the negatives or positives of process improvement (PI) but have never implemented it But PI is not a panacea, it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life. It entails hard work through dealing with nitty-gritty details. PI is not just a problem-solving methodology or another quality control tool. In fact, it is not a quality improvement tool like statistical process control or Six Sigma. It is a systematic approach to focus, measure, and redesign a critical process of any organization in order to reduce waste and achieve breakthrough improvement for that process. In this approach, personnel from other functions within the organization will be involved to ensure that the needs of customers and suppliers of the process are correctly reflected and supported. This is a how-to book with simple examples. A step-by-step method of implementing PI is presented using the example of running a restaurant business. |
| Beschreibung: | 1 online resource (189 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 0873898834 9780873898836 |
Internformat
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| 100 | 1 | |a King, James B. |c (Business writer), |e author |1 https://id.oclc.org/worldcat/entity/E39PCjrx6rtgKYbcfFWr9h4Hyb | |
| 245 | 1 | 0 | |a Process improvement simplified : |b a how-to book for success in any organization / |c James B. King, Francis G. King and Michael W.R. Davis ; under the guidance of John Manoogian [and three others]. |
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2014. | |
| 264 | 4 | |c ©2014 | |
| 300 | |a 1 online resource (189 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Title page; CIP data; Table of Contents; List of Figures and Tables; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Troubled Processes in Real Life; Airport Screening; State and Local Governments; Small Businesses; Big Business; Professional; Institutional; Service; Chapter Summary; Chapter 3: Yield and Throughput; Example of the Shirt: Learning About Yield; Successive Outputs from Machines; Supplementing Experience with Data; What Does Experience Plus Data Tell Us?; Example of the Breakfast: Learning About Throughput. | |
| 505 | 8 | |a Measurements and Their Analysis Are Done Methodically with DisciplineAdvantages and Disadvantages of Measuring and Analyzing a Process; Chapter Summary; Chapter 4: Who Is the Customer?; Can a Dryer Be a customer?; Process Boundaries; Suppliers and Customers of the Process; The Example of the Restaurant: Learning About Unhappy Customers; Fear As a Motivator: Making a Decision on Implementing PI; Chapter Summary; Chapter 5: How to Begin Process Improvement; Pains and Opportunities in PI; Turning PI Opportunities into Goals; Critical Process and Process Boundaries. | |
| 505 | 8 | |a Define the Boundaries of the Critical ProcessWho Is Going to Do the Work?; Identify Management Roles and Form PI Team; Develop the First 90-Day Work Plan; Chapter Summary; Chapter 6: The Six Phases of PI; Definition of Process Improvement; The Six Phases of Process Improvement; Phase 1. Identify the Critical Process; Phase 2. Measure Process; Phase 3. Redesign Process; Phase 4. Test Redesigned Process; Phase 5. Institutionalize Redesigned Process; Phase 6. Continuous Improvement; Chapter 7: Mapping the Process; Overview of the Business-Level I Process Maps; Specific Level I Process Maps. | |
| 505 | 8 | |a Mapping the Kitchen ProcessLevel II Process Maps; Chapter Summary; Chapter 8: Voice of the Customer; Pains of the External Customers; Getting the Voice of the Customer; Performing the Gap Analysis; Difficulties in Obtaining the Voice of the External Customer; Pains of Internal Customers; Gathering Existing Data to Confirm the Pains; Chapter Summary; Chapter 9: Measuring the Process; Why Measure the Process?; Measurement of Results Does Not Work; Systemic Issues of the Process; What to Measure; Measuring Throughput and Yield; Measurement Plan; Throughput and Yield Results. | |
| 505 | 8 | |a Measuring the Other Current ConditionsDetermine Process Cost; Compile Data; Chapter Summary; Chapter 10: Redesign, Test, and Institutionalize Phases; Phase 3: Redesign Process; Analysis; Formulating an Ideal State; Formulating a To-Be State; Phase 4: Test Redesigned Process; Enabling Management Buy-In; Allow for Gradual Achievement of Goals in the Work Plan; Testing the Redesigned Process; Phase 5: Institutionalize The Redesigned Process; Chapter Summary; Chapter 11: Real-World Throughput and Yield; Medical Examples; Pharmacies; Medical Clinic; Medical Misdiagnosis; Public Service Examples. | |
| 520 | |a Process Improvement Simplified is written for leaders and managers of organizations or enterprises who: Are struggling with their organization's success Are not satisfied with the current state Are striving to be number one Have heard about the negatives or positives of process improvement (PI) but have never implemented it But PI is not a panacea, it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life. It entails hard work through dealing with nitty-gritty details. PI is not just a problem-solving methodology or another quality control tool. In fact, it is not a quality improvement tool like statistical process control or Six Sigma. It is a systematic approach to focus, measure, and redesign a critical process of any organization in order to reduce waste and achieve breakthrough improvement for that process. In this approach, personnel from other functions within the organization will be involved to ensure that the needs of customers and suppliers of the process are correctly reflected and supported. This is a how-to book with simple examples. A step-by-step method of implementing PI is presented using the example of running a restaurant business. | ||
| 650 | 0 | |a Reengineering (Management) |0 http://id.loc.gov/authorities/subjects/sh95000916 | |
| 650 | 6 | |a Réingénierie organisationnelle. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Reengineering (Management) |2 fast | |
| 700 | 1 | |a King, Francis G., |e author. | |
| 700 | 1 | |a Davis, Michael W. R., |e author. | |
| 700 | 1 | |a Manoogian, John, |e editor. | |
| 758 | |i has work: |a Process improvement simplified (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGWt63qxrbvBVJFdgJbfdP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a King, James B. (Business writer). |t Process improvement simplified : a how-to book for success in any organization. |d Milwaukee, Wisconsin : ASQ Quality Press, ©2014 |h xv, 167 pages |z 9780873898836 |
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| adam_text | |
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| author | King, James B. (Business writer) King, Francis G. Davis, Michael W. R. |
| author2 | Manoogian, John |
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| author2_variant | j m jm |
| author_facet | King, James B. (Business writer) King, Francis G. Davis, Michael W. R. Manoogian, John |
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| callnumber-raw | HD58.87 .K54 2014eb |
| callnumber-search | HD58.87 .K54 2014eb |
| callnumber-sort | HD 258.87 K54 42014EB |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | Title page; CIP data; Table of Contents; List of Figures and Tables; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Troubled Processes in Real Life; Airport Screening; State and Local Governments; Small Businesses; Big Business; Professional; Institutional; Service; Chapter Summary; Chapter 3: Yield and Throughput; Example of the Shirt: Learning About Yield; Successive Outputs from Machines; Supplementing Experience with Data; What Does Experience Plus Data Tell Us?; Example of the Breakfast: Learning About Throughput. Measurements and Their Analysis Are Done Methodically with DisciplineAdvantages and Disadvantages of Measuring and Analyzing a Process; Chapter Summary; Chapter 4: Who Is the Customer?; Can a Dryer Be a customer?; Process Boundaries; Suppliers and Customers of the Process; The Example of the Restaurant: Learning About Unhappy Customers; Fear As a Motivator: Making a Decision on Implementing PI; Chapter Summary; Chapter 5: How to Begin Process Improvement; Pains and Opportunities in PI; Turning PI Opportunities into Goals; Critical Process and Process Boundaries. Define the Boundaries of the Critical ProcessWho Is Going to Do the Work?; Identify Management Roles and Form PI Team; Develop the First 90-Day Work Plan; Chapter Summary; Chapter 6: The Six Phases of PI; Definition of Process Improvement; The Six Phases of Process Improvement; Phase 1. Identify the Critical Process; Phase 2. Measure Process; Phase 3. Redesign Process; Phase 4. Test Redesigned Process; Phase 5. Institutionalize Redesigned Process; Phase 6. Continuous Improvement; Chapter 7: Mapping the Process; Overview of the Business-Level I Process Maps; Specific Level I Process Maps. Mapping the Kitchen ProcessLevel II Process Maps; Chapter Summary; Chapter 8: Voice of the Customer; Pains of the External Customers; Getting the Voice of the Customer; Performing the Gap Analysis; Difficulties in Obtaining the Voice of the External Customer; Pains of Internal Customers; Gathering Existing Data to Confirm the Pains; Chapter Summary; Chapter 9: Measuring the Process; Why Measure the Process?; Measurement of Results Does Not Work; Systemic Issues of the Process; What to Measure; Measuring Throughput and Yield; Measurement Plan; Throughput and Yield Results. Measuring the Other Current ConditionsDetermine Process Cost; Compile Data; Chapter Summary; Chapter 10: Redesign, Test, and Institutionalize Phases; Phase 3: Redesign Process; Analysis; Formulating an Ideal State; Formulating a To-Be State; Phase 4: Test Redesigned Process; Enabling Management Buy-In; Allow for Gradual Achievement of Goals in the Work Plan; Testing the Redesigned Process; Phase 5: Institutionalize The Redesigned Process; Chapter Summary; Chapter 11: Real-World Throughput and Yield; Medical Examples; Pharmacies; Medical Clinic; Medical Misdiagnosis; Public Service Examples. |
| ctrlnum | (OCoLC)889314532 |
| dewey-full | 658.4/063 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/063 |
| dewey-search | 658.4/063 |
| dewey-sort | 3658.4 263 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn889314532 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:16Z |
| institution | BVB |
| isbn | 0873898834 9780873898836 |
| language | English |
| oclc_num | 889314532 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (189 pages) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | ASQ Quality Press, |
| record_format | marc |
| spelling | King, James B. (Business writer), author https://id.oclc.org/worldcat/entity/E39PCjrx6rtgKYbcfFWr9h4Hyb Process improvement simplified : a how-to book for success in any organization / James B. King, Francis G. King and Michael W.R. Davis ; under the guidance of John Manoogian [and three others]. Milwaukee, Wisconsin : ASQ Quality Press, 2014. ©2014 1 online resource (189 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Print version record. Title page; CIP data; Table of Contents; List of Figures and Tables; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Troubled Processes in Real Life; Airport Screening; State and Local Governments; Small Businesses; Big Business; Professional; Institutional; Service; Chapter Summary; Chapter 3: Yield and Throughput; Example of the Shirt: Learning About Yield; Successive Outputs from Machines; Supplementing Experience with Data; What Does Experience Plus Data Tell Us?; Example of the Breakfast: Learning About Throughput. Measurements and Their Analysis Are Done Methodically with DisciplineAdvantages and Disadvantages of Measuring and Analyzing a Process; Chapter Summary; Chapter 4: Who Is the Customer?; Can a Dryer Be a customer?; Process Boundaries; Suppliers and Customers of the Process; The Example of the Restaurant: Learning About Unhappy Customers; Fear As a Motivator: Making a Decision on Implementing PI; Chapter Summary; Chapter 5: How to Begin Process Improvement; Pains and Opportunities in PI; Turning PI Opportunities into Goals; Critical Process and Process Boundaries. Define the Boundaries of the Critical ProcessWho Is Going to Do the Work?; Identify Management Roles and Form PI Team; Develop the First 90-Day Work Plan; Chapter Summary; Chapter 6: The Six Phases of PI; Definition of Process Improvement; The Six Phases of Process Improvement; Phase 1. Identify the Critical Process; Phase 2. Measure Process; Phase 3. Redesign Process; Phase 4. Test Redesigned Process; Phase 5. Institutionalize Redesigned Process; Phase 6. Continuous Improvement; Chapter 7: Mapping the Process; Overview of the Business-Level I Process Maps; Specific Level I Process Maps. Mapping the Kitchen ProcessLevel II Process Maps; Chapter Summary; Chapter 8: Voice of the Customer; Pains of the External Customers; Getting the Voice of the Customer; Performing the Gap Analysis; Difficulties in Obtaining the Voice of the External Customer; Pains of Internal Customers; Gathering Existing Data to Confirm the Pains; Chapter Summary; Chapter 9: Measuring the Process; Why Measure the Process?; Measurement of Results Does Not Work; Systemic Issues of the Process; What to Measure; Measuring Throughput and Yield; Measurement Plan; Throughput and Yield Results. Measuring the Other Current ConditionsDetermine Process Cost; Compile Data; Chapter Summary; Chapter 10: Redesign, Test, and Institutionalize Phases; Phase 3: Redesign Process; Analysis; Formulating an Ideal State; Formulating a To-Be State; Phase 4: Test Redesigned Process; Enabling Management Buy-In; Allow for Gradual Achievement of Goals in the Work Plan; Testing the Redesigned Process; Phase 5: Institutionalize The Redesigned Process; Chapter Summary; Chapter 11: Real-World Throughput and Yield; Medical Examples; Pharmacies; Medical Clinic; Medical Misdiagnosis; Public Service Examples. Process Improvement Simplified is written for leaders and managers of organizations or enterprises who: Are struggling with their organization's success Are not satisfied with the current state Are striving to be number one Have heard about the negatives or positives of process improvement (PI) but have never implemented it But PI is not a panacea, it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life. It entails hard work through dealing with nitty-gritty details. PI is not just a problem-solving methodology or another quality control tool. In fact, it is not a quality improvement tool like statistical process control or Six Sigma. It is a systematic approach to focus, measure, and redesign a critical process of any organization in order to reduce waste and achieve breakthrough improvement for that process. In this approach, personnel from other functions within the organization will be involved to ensure that the needs of customers and suppliers of the process are correctly reflected and supported. This is a how-to book with simple examples. A step-by-step method of implementing PI is presented using the example of running a restaurant business. Reengineering (Management) http://id.loc.gov/authorities/subjects/sh95000916 Réingénierie organisationnelle. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Reengineering (Management) fast King, Francis G., author. Davis, Michael W. R., author. Manoogian, John, editor. has work: Process improvement simplified (Text) https://id.oclc.org/worldcat/entity/E39PCGWt63qxrbvBVJFdgJbfdP https://id.oclc.org/worldcat/ontology/hasWork Print version: King, James B. (Business writer). Process improvement simplified : a how-to book for success in any organization. Milwaukee, Wisconsin : ASQ Quality Press, ©2014 xv, 167 pages 9780873898836 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=806684 Volltext |
| spellingShingle | King, James B. (Business writer) King, Francis G. Davis, Michael W. R. Process improvement simplified : a how-to book for success in any organization / Title page; CIP data; Table of Contents; List of Figures and Tables; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Troubled Processes in Real Life; Airport Screening; State and Local Governments; Small Businesses; Big Business; Professional; Institutional; Service; Chapter Summary; Chapter 3: Yield and Throughput; Example of the Shirt: Learning About Yield; Successive Outputs from Machines; Supplementing Experience with Data; What Does Experience Plus Data Tell Us?; Example of the Breakfast: Learning About Throughput. Measurements and Their Analysis Are Done Methodically with DisciplineAdvantages and Disadvantages of Measuring and Analyzing a Process; Chapter Summary; Chapter 4: Who Is the Customer?; Can a Dryer Be a customer?; Process Boundaries; Suppliers and Customers of the Process; The Example of the Restaurant: Learning About Unhappy Customers; Fear As a Motivator: Making a Decision on Implementing PI; Chapter Summary; Chapter 5: How to Begin Process Improvement; Pains and Opportunities in PI; Turning PI Opportunities into Goals; Critical Process and Process Boundaries. Define the Boundaries of the Critical ProcessWho Is Going to Do the Work?; Identify Management Roles and Form PI Team; Develop the First 90-Day Work Plan; Chapter Summary; Chapter 6: The Six Phases of PI; Definition of Process Improvement; The Six Phases of Process Improvement; Phase 1. Identify the Critical Process; Phase 2. Measure Process; Phase 3. Redesign Process; Phase 4. Test Redesigned Process; Phase 5. Institutionalize Redesigned Process; Phase 6. Continuous Improvement; Chapter 7: Mapping the Process; Overview of the Business-Level I Process Maps; Specific Level I Process Maps. Mapping the Kitchen ProcessLevel II Process Maps; Chapter Summary; Chapter 8: Voice of the Customer; Pains of the External Customers; Getting the Voice of the Customer; Performing the Gap Analysis; Difficulties in Obtaining the Voice of the External Customer; Pains of Internal Customers; Gathering Existing Data to Confirm the Pains; Chapter Summary; Chapter 9: Measuring the Process; Why Measure the Process?; Measurement of Results Does Not Work; Systemic Issues of the Process; What to Measure; Measuring Throughput and Yield; Measurement Plan; Throughput and Yield Results. Measuring the Other Current ConditionsDetermine Process Cost; Compile Data; Chapter Summary; Chapter 10: Redesign, Test, and Institutionalize Phases; Phase 3: Redesign Process; Analysis; Formulating an Ideal State; Formulating a To-Be State; Phase 4: Test Redesigned Process; Enabling Management Buy-In; Allow for Gradual Achievement of Goals in the Work Plan; Testing the Redesigned Process; Phase 5: Institutionalize The Redesigned Process; Chapter Summary; Chapter 11: Real-World Throughput and Yield; Medical Examples; Pharmacies; Medical Clinic; Medical Misdiagnosis; Public Service Examples. Reengineering (Management) http://id.loc.gov/authorities/subjects/sh95000916 Réingénierie organisationnelle. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Reengineering (Management) fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh95000916 |
| title | Process improvement simplified : a how-to book for success in any organization / |
| title_auth | Process improvement simplified : a how-to book for success in any organization / |
| title_exact_search | Process improvement simplified : a how-to book for success in any organization / |
| title_full | Process improvement simplified : a how-to book for success in any organization / James B. King, Francis G. King and Michael W.R. Davis ; under the guidance of John Manoogian [and three others]. |
| title_fullStr | Process improvement simplified : a how-to book for success in any organization / James B. King, Francis G. King and Michael W.R. Davis ; under the guidance of John Manoogian [and three others]. |
| title_full_unstemmed | Process improvement simplified : a how-to book for success in any organization / James B. King, Francis G. King and Michael W.R. Davis ; under the guidance of John Manoogian [and three others]. |
| title_short | Process improvement simplified : |
| title_sort | process improvement simplified a how to book for success in any organization |
| title_sub | a how-to book for success in any organization / |
| topic | Reengineering (Management) http://id.loc.gov/authorities/subjects/sh95000916 Réingénierie organisationnelle. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Reengineering (Management) fast |
| topic_facet | Reengineering (Management) Réingénierie organisationnelle. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=806684 |
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