International marketing management :: strategies, concepts and cases in Europe /

This book takes as its perspective that the customer undoubtedly is positioned in the center of the firm's overall management activities. True understanding of the customer requires efficient marketing research about the firm's international business environment. As discussed in the first...

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Bibliographic Details
Main Authors: Glowik, Mario (Author), Smyczek, Sławomir (Author)
Other Authors: Engel-Haas, Christiane (Editor)
Format: Electronic eBook
Language:English
Published: Munich [Germany] : Oldenbourg Verlag München, 2011.
Subjects:
Online Access:DE-862
DE-863
Summary:This book takes as its perspective that the customer undoubtedly is positioned in the center of the firm's overall management activities. True understanding of the customer requires efficient marketing research about the firm's international business environment. As discussed in the first chapters of the book, the firm's business success depends in part on its ethical standards; thus awareness of its environmental and social responsibility is required. The following chapters concentrate on various aspects of culturally biased customer behavior and how the firm ensures sensitivity when planning.
Item Description:Includes index.
Physical Description:1 online resource (340 pages) : illustrations, tables, charts, photographs
ISBN:9783486709223
3486709224

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