I hear you :: repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps /
Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just u...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York :
AMACOM, American Management Association,
[2013]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to. |
| Beschreibung: | Includes index. |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780814432204 0814432204 |
Internformat
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| 100 | 1 | |a Ebenstein, Donny, |e author. | |
| 245 | 1 | 0 | |a I hear you : |b repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / |c Donny Ebenstein. |
| 264 | 1 | |a New York : |b AMACOM, American Management Association, |c [2013] | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 500 | |a Includes index. | ||
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Cover; Title Page; Copyright Page; Table of Contents; Acknowledgments; Note to Readers; Introduction: From Conflict to Consensus; Becoming your Own Coach; Chapter 1. Change Yourself: Going from Stuck to Unstuck; Defining Stuck Situations; Fixing it Begins with You; Why Being Different Makes All the Difference; What about Extreme People?; Change what you Say; Change how you Say It; Beyond the Conversation; Summary; Chapter 2. Shifting Perspective; Changing your Thinking; Different Perspectives can Coexist; Flexing your Mind; Now I See it Differently; What's the Magic Word? | |
| 505 | 8 | |a Shifting Perspective and Writing your Own Magic WordsSummary; Chapter 3. Overcome your Own Defenses: Tearing Down the Walls; Perspective is Practically Invisible; Freeing Yourself from Perspective Ignorance; Active Resistance; Summary; Chapter 4. Their Story: Looking Through their Eyes; Difference of Opinion; The Role of Culture; Identifying Noncultural Differences; Different and Legitimate; Mind the Gap; Practice Telling their Story; Guide to the Perplexed: Finding their Story; Having the Conversation; Seeing isn't (Necessarily) Believing; Summary. | |
| 505 | 8 | |a Chapter 5. Looking from the Outside In: Seeing is BelievingWhat do I Sound Like from the Outside?; Simple, but not Easy; Dealing with Denial; It's Not you, It's Me; Learning about Myself-Going Deep; Looking in the Mirror; Practicing how to Look from the Outside In; Having the Conversation; Walking Down the Road; Summary; Chapter 6. Don't Take it Personally: Understanding it's not about You; Systemic Conflict is Role-Based; Competing Incentives; The Benefits of Competing Incentives; Hierarchy; Working for a Superhero; Personalities Within the System; Who Cares?; Why it's Hard. | |
| 505 | 8 | |a Identifying your Systemic ConflictHaving the Conversation; Summary; Chapter 7. Don't Lose Yourself: Maintaining Balance; The Problem; How can you Tell?; Advice; Having the Conversation; Summary; Chapter 8. Practice, Practice, Practice: Getting to Carnegie Hall; What is Role-Playing?; Role-Playing to Diagnose the Problem; Role-Playing to Look from the Outside In; Role-Playing to Tell Their Story; Role-Playing to Practice; Creating your Own Role Play; Step One: Find a Partner; Step Two: Set the Stage; Step Three: Have the Conversation; Step Four: Stop and Debrief; Step Five: Try Again; Summary. | |
| 505 | 8 | |a Chapter 9. What Comes Next: Making Change Happen and Identifying Dead EndsPossibility 1: The Situation Gets Better and the Relationship Improves; Possibility 2: Making Peace with the Status Quo; Possibility 3: Walking Away; Have you Really Tried?; Time to Act; Managing Risk; A Question of Values; Keeping the Door Open; Summary; Conclusion; Notes; Index. | |
| 520 | |a Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to. | ||
| 650 | 0 | |a Communication in management. |0 http://id.loc.gov/authorities/subjects/sh85029076 | |
| 650 | 0 | |a Communication in organizations. |0 http://id.loc.gov/authorities/subjects/sh85029082 | |
| 650 | 0 | |a Interpersonal communication. |0 http://id.loc.gov/authorities/subjects/sh85067481 | |
| 650 | 0 | |a Interpersonal conflict. |0 http://id.loc.gov/authorities/subjects/sh85067483 | |
| 650 | 6 | |a Communication en gestion. | |
| 650 | 6 | |a Communication dans les organisations. | |
| 650 | 6 | |a Communication interpersonnelle. | |
| 650 | 6 | |a Conflit interpersonnel. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Communication in management |2 fast | |
| 650 | 7 | |a Communication in organizations |2 fast | |
| 650 | 7 | |a Interpersonal communication |2 fast | |
| 650 | 7 | |a Interpersonal conflict |2 fast | |
| 758 | |i has work: |a I hear you (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFXp3kBjrv9rcVtHrjCVcq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |t I hear you. |d New York : American Management Association, [2013] |z 9780814432198 |w (DLC) 2013001923 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=587099 |3 Volltext |
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| 938 | |a EBL - Ebook Library |b EBLB |n EBL1204647 | ||
| 938 | |a EBSCOhost |b EBSC |n 587099 | ||
| 938 | |a Internet Archive |b INAR |n ihearyourepairco0000eben | ||
| 938 | |a YBP Library Services |b YANK |n 11318822 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH26381535 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBU | ||
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Datensatz im Suchindex
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| _version_ | 1804748443541831680 |
| adam_text | |
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| author | Ebenstein, Donny |
| author_facet | Ebenstein, Donny |
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| author_sort | Ebenstein, Donny |
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| building | Verbundindex |
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| callnumber-first | H - Social Science |
| callnumber-label | HD30 |
| callnumber-raw | HD30.3 |
| callnumber-search | HD30.3 |
| callnumber-sort | HD 230.3 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | Cover; Title Page; Copyright Page; Table of Contents; Acknowledgments; Note to Readers; Introduction: From Conflict to Consensus; Becoming your Own Coach; Chapter 1. Change Yourself: Going from Stuck to Unstuck; Defining Stuck Situations; Fixing it Begins with You; Why Being Different Makes All the Difference; What about Extreme People?; Change what you Say; Change how you Say It; Beyond the Conversation; Summary; Chapter 2. Shifting Perspective; Changing your Thinking; Different Perspectives can Coexist; Flexing your Mind; Now I See it Differently; What's the Magic Word? Shifting Perspective and Writing your Own Magic WordsSummary; Chapter 3. Overcome your Own Defenses: Tearing Down the Walls; Perspective is Practically Invisible; Freeing Yourself from Perspective Ignorance; Active Resistance; Summary; Chapter 4. Their Story: Looking Through their Eyes; Difference of Opinion; The Role of Culture; Identifying Noncultural Differences; Different and Legitimate; Mind the Gap; Practice Telling their Story; Guide to the Perplexed: Finding their Story; Having the Conversation; Seeing isn't (Necessarily) Believing; Summary. Chapter 5. Looking from the Outside In: Seeing is BelievingWhat do I Sound Like from the Outside?; Simple, but not Easy; Dealing with Denial; It's Not you, It's Me; Learning about Myself-Going Deep; Looking in the Mirror; Practicing how to Look from the Outside In; Having the Conversation; Walking Down the Road; Summary; Chapter 6. Don't Take it Personally: Understanding it's not about You; Systemic Conflict is Role-Based; Competing Incentives; The Benefits of Competing Incentives; Hierarchy; Working for a Superhero; Personalities Within the System; Who Cares?; Why it's Hard. Identifying your Systemic ConflictHaving the Conversation; Summary; Chapter 7. Don't Lose Yourself: Maintaining Balance; The Problem; How can you Tell?; Advice; Having the Conversation; Summary; Chapter 8. Practice, Practice, Practice: Getting to Carnegie Hall; What is Role-Playing?; Role-Playing to Diagnose the Problem; Role-Playing to Look from the Outside In; Role-Playing to Tell Their Story; Role-Playing to Practice; Creating your Own Role Play; Step One: Find a Partner; Step Two: Set the Stage; Step Three: Have the Conversation; Step Four: Stop and Debrief; Step Five: Try Again; Summary. Chapter 9. What Comes Next: Making Change Happen and Identifying Dead EndsPossibility 1: The Situation Gets Better and the Relationship Improves; Possibility 2: Making Peace with the Status Quo; Possibility 3: Walking Away; Have you Really Tried?; Time to Act; Managing Risk; A Question of Values; Keeping the Door Open; Summary; Conclusion; Notes; Index. |
| ctrlnum | (OCoLC)862077768 |
| dewey-full | 658.4/5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/5 |
| dewey-search | 658.4/5 |
| dewey-sort | 3658.4 15 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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Practice, Practice, Practice: Getting to Carnegie Hall; What is Role-Playing?; Role-Playing to Diagnose the Problem; Role-Playing to Look from the Outside In; Role-Playing to Tell Their Story; Role-Playing to Practice; Creating your Own Role Play; Step One: Find a Partner; Step Two: Set the Stage; Step Three: Have the Conversation; Step Four: Stop and Debrief; Step Five: Try Again; Summary.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Chapter 9. What Comes Next: Making Change Happen and Identifying Dead EndsPossibility 1: The Situation Gets Better and the Relationship Improves; Possibility 2: Making Peace with the Status Quo; Possibility 3: Walking Away; Have you Really Tried?; Time to Act; Managing Risk; A Question of Values; Keeping the Door Open; Summary; Conclusion; Notes; Index.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. 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| id | ZDB-4-EBU-ocn862077768 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-16T15:03:58Z |
| institution | BVB |
| isbn | 9780814432204 0814432204 |
| language | English |
| lccn | 2020690202 |
| oclc_num | 862077768 |
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| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource |
| psigel | ZDB-4-EBU |
| publishDate | 2013 |
| publishDateSearch | 2013 |
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| publisher | AMACOM, American Management Association, |
| record_format | marc |
| spelling | Ebenstein, Donny, author. I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / Donny Ebenstein. New York : AMACOM, American Management Association, [2013] 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes index. Print version record. Includes bibliographical references and index. Cover; Title Page; Copyright Page; Table of Contents; Acknowledgments; Note to Readers; Introduction: From Conflict to Consensus; Becoming your Own Coach; Chapter 1. Change Yourself: Going from Stuck to Unstuck; Defining Stuck Situations; Fixing it Begins with You; Why Being Different Makes All the Difference; What about Extreme People?; Change what you Say; Change how you Say It; Beyond the Conversation; Summary; Chapter 2. Shifting Perspective; Changing your Thinking; Different Perspectives can Coexist; Flexing your Mind; Now I See it Differently; What's the Magic Word? Shifting Perspective and Writing your Own Magic WordsSummary; Chapter 3. Overcome your Own Defenses: Tearing Down the Walls; Perspective is Practically Invisible; Freeing Yourself from Perspective Ignorance; Active Resistance; Summary; Chapter 4. Their Story: Looking Through their Eyes; Difference of Opinion; The Role of Culture; Identifying Noncultural Differences; Different and Legitimate; Mind the Gap; Practice Telling their Story; Guide to the Perplexed: Finding their Story; Having the Conversation; Seeing isn't (Necessarily) Believing; Summary. Chapter 5. Looking from the Outside In: Seeing is BelievingWhat do I Sound Like from the Outside?; Simple, but not Easy; Dealing with Denial; It's Not you, It's Me; Learning about Myself-Going Deep; Looking in the Mirror; Practicing how to Look from the Outside In; Having the Conversation; Walking Down the Road; Summary; Chapter 6. Don't Take it Personally: Understanding it's not about You; Systemic Conflict is Role-Based; Competing Incentives; The Benefits of Competing Incentives; Hierarchy; Working for a Superhero; Personalities Within the System; Who Cares?; Why it's Hard. Identifying your Systemic ConflictHaving the Conversation; Summary; Chapter 7. Don't Lose Yourself: Maintaining Balance; The Problem; How can you Tell?; Advice; Having the Conversation; Summary; Chapter 8. Practice, Practice, Practice: Getting to Carnegie Hall; What is Role-Playing?; Role-Playing to Diagnose the Problem; Role-Playing to Look from the Outside In; Role-Playing to Tell Their Story; Role-Playing to Practice; Creating your Own Role Play; Step One: Find a Partner; Step Two: Set the Stage; Step Three: Have the Conversation; Step Four: Stop and Debrief; Step Five: Try Again; Summary. Chapter 9. What Comes Next: Making Change Happen and Identifying Dead EndsPossibility 1: The Situation Gets Better and the Relationship Improves; Possibility 2: Making Peace with the Status Quo; Possibility 3: Walking Away; Have you Really Tried?; Time to Act; Managing Risk; A Question of Values; Keeping the Door Open; Summary; Conclusion; Notes; Index. Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to. Communication in management. http://id.loc.gov/authorities/subjects/sh85029076 Communication in organizations. http://id.loc.gov/authorities/subjects/sh85029082 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Interpersonal conflict. http://id.loc.gov/authorities/subjects/sh85067483 Communication en gestion. Communication dans les organisations. Communication interpersonnelle. Conflit interpersonnel. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Communication in management fast Communication in organizations fast Interpersonal communication fast Interpersonal conflict fast has work: I hear you (Text) https://id.oclc.org/worldcat/entity/E39PCFXp3kBjrv9rcVtHrjCVcq https://id.oclc.org/worldcat/ontology/hasWork Print version: I hear you. New York : American Management Association, [2013] 9780814432198 (DLC) 2013001923 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=587099 Volltext |
| spellingShingle | Ebenstein, Donny I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / Cover; Title Page; Copyright Page; Table of Contents; Acknowledgments; Note to Readers; Introduction: From Conflict to Consensus; Becoming your Own Coach; Chapter 1. Change Yourself: Going from Stuck to Unstuck; Defining Stuck Situations; Fixing it Begins with You; Why Being Different Makes All the Difference; What about Extreme People?; Change what you Say; Change how you Say It; Beyond the Conversation; Summary; Chapter 2. Shifting Perspective; Changing your Thinking; Different Perspectives can Coexist; Flexing your Mind; Now I See it Differently; What's the Magic Word? Shifting Perspective and Writing your Own Magic WordsSummary; Chapter 3. Overcome your Own Defenses: Tearing Down the Walls; Perspective is Practically Invisible; Freeing Yourself from Perspective Ignorance; Active Resistance; Summary; Chapter 4. Their Story: Looking Through their Eyes; Difference of Opinion; The Role of Culture; Identifying Noncultural Differences; Different and Legitimate; Mind the Gap; Practice Telling their Story; Guide to the Perplexed: Finding their Story; Having the Conversation; Seeing isn't (Necessarily) Believing; Summary. Chapter 5. Looking from the Outside In: Seeing is BelievingWhat do I Sound Like from the Outside?; Simple, but not Easy; Dealing with Denial; It's Not you, It's Me; Learning about Myself-Going Deep; Looking in the Mirror; Practicing how to Look from the Outside In; Having the Conversation; Walking Down the Road; Summary; Chapter 6. Don't Take it Personally: Understanding it's not about You; Systemic Conflict is Role-Based; Competing Incentives; The Benefits of Competing Incentives; Hierarchy; Working for a Superhero; Personalities Within the System; Who Cares?; Why it's Hard. Identifying your Systemic ConflictHaving the Conversation; Summary; Chapter 7. Don't Lose Yourself: Maintaining Balance; The Problem; How can you Tell?; Advice; Having the Conversation; Summary; Chapter 8. Practice, Practice, Practice: Getting to Carnegie Hall; What is Role-Playing?; Role-Playing to Diagnose the Problem; Role-Playing to Look from the Outside In; Role-Playing to Tell Their Story; Role-Playing to Practice; Creating your Own Role Play; Step One: Find a Partner; Step Two: Set the Stage; Step Three: Have the Conversation; Step Four: Stop and Debrief; Step Five: Try Again; Summary. Chapter 9. What Comes Next: Making Change Happen and Identifying Dead EndsPossibility 1: The Situation Gets Better and the Relationship Improves; Possibility 2: Making Peace with the Status Quo; Possibility 3: Walking Away; Have you Really Tried?; Time to Act; Managing Risk; A Question of Values; Keeping the Door Open; Summary; Conclusion; Notes; Index. Communication in management. http://id.loc.gov/authorities/subjects/sh85029076 Communication in organizations. http://id.loc.gov/authorities/subjects/sh85029082 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Interpersonal conflict. http://id.loc.gov/authorities/subjects/sh85067483 Communication en gestion. Communication dans les organisations. Communication interpersonnelle. Conflit interpersonnel. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Communication in management fast Communication in organizations fast Interpersonal communication fast Interpersonal conflict fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85029076 http://id.loc.gov/authorities/subjects/sh85029082 http://id.loc.gov/authorities/subjects/sh85067481 http://id.loc.gov/authorities/subjects/sh85067483 |
| title | I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / |
| title_auth | I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / |
| title_exact_search | I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / |
| title_full | I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / Donny Ebenstein. |
| title_fullStr | I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / Donny Ebenstein. |
| title_full_unstemmed | I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / Donny Ebenstein. |
| title_short | I hear you : |
| title_sort | i hear you repair communication breakdowns negotiate successfully and build consensus in three simple steps |
| title_sub | repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps / |
| topic | Communication in management. http://id.loc.gov/authorities/subjects/sh85029076 Communication in organizations. http://id.loc.gov/authorities/subjects/sh85029082 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Interpersonal conflict. http://id.loc.gov/authorities/subjects/sh85067483 Communication en gestion. Communication dans les organisations. Communication interpersonnelle. Conflit interpersonnel. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Communication in management fast Communication in organizations fast Interpersonal communication fast Interpersonal conflict fast |
| topic_facet | Communication in management. Communication in organizations. Interpersonal communication. Interpersonal conflict. Communication en gestion. Communication dans les organisations. Communication interpersonnelle. Conflit interpersonnel. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Communication in management Communication in organizations Interpersonal communication Interpersonal conflict |
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| work_keys_str_mv | AT ebensteindonny ihearyourepaircommunicationbreakdownsnegotiatesuccessfullyandbuildconsensusinthreesimplesteps |