42 rules for superior field service :: the keys to profitable field service and customer loyalty /
Annotation
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cupertino, CA :
Super Star Press,
©2013.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Annotation |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781607730712 1607730715 |
Internformat
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| 245 | 1 | 0 | |a 42 rules for superior field service : |b the keys to profitable field service and customer loyalty / |c by Rosemary Coates and Jim Reily ; foreword by Joe Pinto. |
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| 520 | 8 | |a Annotation |b With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives.Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn:How to develop a profitable field service strategy and organizationHow to survey customers and drive improvement in field service operationsThe impact of poor field service on the bottom lineWhat to do in an emergencyWhat to consider when developing field repair inventoriesWhat systems and tools to consider¿and much moreRosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience | |
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| 650 | 0 | |a Field theory (Social psychology) |0 http://id.loc.gov/authorities/subjects/sh85048118 | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Accompagnement de gestionnaires. | |
| 650 | 6 | |a Théorie du champ (Psychologie sociale) | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
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| 650 | 7 | |a Executive coaching |2 fast | |
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| indexdate | 2024-11-26T14:49:11Z |
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| spelling | Coates, Rosemary. http://id.loc.gov/authorities/names/n2013005840 42 rules for superior field service : the keys to profitable field service and customer loyalty / by Rosemary Coates and Jim Reily ; foreword by Joe Pinto. Forty-two rules for superior field service Cupertino, CA : Super Star Press, ©2013. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references. Annotation With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives.Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn:How to develop a profitable field service strategy and organizationHow to survey customers and drive improvement in field service operationsThe impact of poor field service on the bottom lineWhat to do in an emergencyWhat to consider when developing field repair inventoriesWhat systems and tools to consider¿and much moreRosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Executive coaching. http://id.loc.gov/authorities/subjects/sh2003007685 Field theory (Social psychology) http://id.loc.gov/authorities/subjects/sh85048118 Service à la clientèle. Accompagnement de gestionnaires. Théorie du champ (Psychologie sociale) BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Executive coaching fast Field theory (Social psychology) fast Reily, Jim. http://id.loc.gov/authorities/names/no2007094388 has work: 42 rules for superior field service (Text) https://id.oclc.org/worldcat/entity/E39PCGFpQxrwDGcHvRgtgQ9DD3 https://id.oclc.org/worldcat/ontology/hasWork FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=593073 Volltext |
| spellingShingle | Coates, Rosemary 42 rules for superior field service : the keys to profitable field service and customer loyalty / Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Executive coaching. http://id.loc.gov/authorities/subjects/sh2003007685 Field theory (Social psychology) http://id.loc.gov/authorities/subjects/sh85048118 Service à la clientèle. Accompagnement de gestionnaires. Théorie du champ (Psychologie sociale) BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Executive coaching fast Field theory (Social psychology) fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh2003007685 http://id.loc.gov/authorities/subjects/sh85048118 |
| title | 42 rules for superior field service : the keys to profitable field service and customer loyalty / |
| title_alt | Forty-two rules for superior field service |
| title_auth | 42 rules for superior field service : the keys to profitable field service and customer loyalty / |
| title_exact_search | 42 rules for superior field service : the keys to profitable field service and customer loyalty / |
| title_full | 42 rules for superior field service : the keys to profitable field service and customer loyalty / by Rosemary Coates and Jim Reily ; foreword by Joe Pinto. |
| title_fullStr | 42 rules for superior field service : the keys to profitable field service and customer loyalty / by Rosemary Coates and Jim Reily ; foreword by Joe Pinto. |
| title_full_unstemmed | 42 rules for superior field service : the keys to profitable field service and customer loyalty / by Rosemary Coates and Jim Reily ; foreword by Joe Pinto. |
| title_short | 42 rules for superior field service : |
| title_sort | 42 rules for superior field service the keys to profitable field service and customer loyalty |
| title_sub | the keys to profitable field service and customer loyalty / |
| topic | Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Executive coaching. http://id.loc.gov/authorities/subjects/sh2003007685 Field theory (Social psychology) http://id.loc.gov/authorities/subjects/sh85048118 Service à la clientèle. Accompagnement de gestionnaires. Théorie du champ (Psychologie sociale) BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Executive coaching fast Field theory (Social psychology) fast |
| topic_facet | Customer services. Executive coaching. Field theory (Social psychology) Service à la clientèle. Accompagnement de gestionnaires. Théorie du champ (Psychologie sociale) BUSINESS & ECONOMICS Customer Relations. Customer services Executive coaching |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=593073 |
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