IT maintenance :: applied project management /
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Vienna, VA :
Management Concepts,
©2007.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 DE-862 DE-863 |
| Physical Description: | 1 online resource (xvii, 255 pages) : illustrations |
| Bibliography: | Includes bibliographical references (page 246) and index. |
| ISBN: | 9781461917212 1461917212 9781523096022 1523096020 |
Staff View
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBU-ocn824359883 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 130115s2007 vaua ob 001 0 eng d | ||
| 040 | |a N$T |b eng |e pn |c N$T |d SFB |d B24X7 |d OCLCF |d OCLCO |d YDXCP |d OCLCQ |d OCLCO |d OCLCQ |d AGLDB |d LIV |d OCLCQ |d COO |d STF |d VT2 |d C6I |d UMI |d TOH |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO | ||
| 019 | |a 243616203 |a 1103267154 |a 1112253864 |a 1121395142 |a 1152982970 |a 1156355890 |a 1192333378 |a 1240520552 | ||
| 020 | |a 9781461917212 |q (electronic bk.) | ||
| 020 | |a 1461917212 |q (electronic bk.) | ||
| 020 | |a 9781523096022 | ||
| 020 | |a 1523096020 | ||
| 020 | |z 9781567262070 | ||
| 020 | |z 1567262074 | ||
| 035 | |a (OCoLC)824359883 |z (OCoLC)243616203 |z (OCoLC)1103267154 |z (OCoLC)1112253864 |z (OCoLC)1121395142 |z (OCoLC)1152982970 |z (OCoLC)1156355890 |z (OCoLC)1192333378 |z (OCoLC)1240520552 | ||
| 037 | |a CL0501000065 |b Safari Books Online | ||
| 050 | 4 | |a HD30.2 |b .M355 2007eb | |
| 072 | 7 | |a COM |x 013000 |2 bisacsh | |
| 072 | 7 | |a COM |x 014000 |2 bisacsh | |
| 072 | 7 | |a COM |x 018000 |2 bisacsh | |
| 072 | 7 | |a COM |x 067000 |2 bisacsh | |
| 072 | 7 | |a COM |x 032000 |2 bisacsh | |
| 072 | 7 | |a COM |x 037000 |2 bisacsh | |
| 072 | 7 | |a COM |x 052000 |2 bisacsh | |
| 082 | 7 | |a 004.068/4 |2 22 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Malinowski, Michael F. | |
| 245 | 1 | 0 | |a IT maintenance : |b applied project management / |c Michael F. Malinowski. |
| 246 | 3 | |a Information technology maintenance | |
| 260 | |a Vienna, VA : |b Management Concepts, |c ©2007. | ||
| 300 | |a 1 online resource (xvii, 255 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (page 246) and index. | ||
| 505 | 0 | |a pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout. | |
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Information technology |x Management. |0 http://id.loc.gov/authorities/subjects/sh2008006980 | |
| 650 | 0 | |a Project management |x Data processing. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Gestion de projet |x Informatique. | |
| 650 | 7 | |a COMPUTERS |x Computer Literacy. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x Computer Science. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x Data Processing. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x Hardware |x General. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x Information Technology. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x Machine Theory. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x Reference. |2 bisacsh | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a Project management |x Data processing |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Malinowski, Michael F. |t IT maintenance. |d Vienna, VA : Management Concepts, ©2007 |z 9781567262070 |w (DLC) 2007021485 |w (OCoLC)138340336 |
| 966 | 4 | 0 | |l DE-862 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1672281 |3 Volltext |
| 966 | 4 | 0 | |l DE-863 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1672281 |3 Volltext |
| 966 | 4 | 0 | |l DE-862 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=497723 |3 Volltext |
| 966 | 4 | 0 | |l DE-863 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=497723 |3 Volltext |
| 938 | |a Books 24x7 |b B247 |n bks00016287 | ||
| 938 | |a EBSCOhost |b EBSC |n 497723 | ||
| 938 | |a YBP Library Services |b YANK |n 9982994 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBU | ||
| 049 | |a DE-862 | ||
| 049 | |a DE-863 | ||
Record in the Search Index
| DE-BY-FWS_katkey | ZDB-4-EBU-ocn824359883 |
|---|---|
| _version_ | 1826942418416566272 |
| adam_text | |
| any_adam_object | |
| author | Malinowski, Michael F. |
| author_facet | Malinowski, Michael F. |
| author_role | |
| author_sort | Malinowski, Michael F. |
| author_variant | m f m mf mfm |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HD30 |
| callnumber-raw | HD30.2 .M355 2007eb |
| callnumber-search | HD30.2 .M355 2007eb |
| callnumber-sort | HD 230.2 M355 42007EB |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout. |
| ctrlnum | (OCoLC)824359883 |
| dewey-full | 004.068/4 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004.068/4 |
| dewey-search | 004.068/4 |
| dewey-sort | 14.068 14 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03975cam a2200709 a 4500</leader><controlfield tag="001">ZDB-4-EBU-ocn824359883</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr cnu---unuuu</controlfield><controlfield tag="008">130115s2007 vaua ob 001 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">N$T</subfield><subfield code="b">eng</subfield><subfield code="e">pn</subfield><subfield code="c">N$T</subfield><subfield code="d">SFB</subfield><subfield code="d">B24X7</subfield><subfield code="d">OCLCF</subfield><subfield code="d">OCLCO</subfield><subfield code="d">YDXCP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">AGLDB</subfield><subfield code="d">LIV</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">COO</subfield><subfield code="d">STF</subfield><subfield code="d">VT2</subfield><subfield code="d">C6I</subfield><subfield code="d">UMI</subfield><subfield code="d">TOH</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">243616203</subfield><subfield code="a">1103267154</subfield><subfield code="a">1112253864</subfield><subfield code="a">1121395142</subfield><subfield code="a">1152982970</subfield><subfield code="a">1156355890</subfield><subfield code="a">1192333378</subfield><subfield code="a">1240520552</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781461917212</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1461917212</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781523096022</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1523096020</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781567262070</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">1567262074</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)824359883</subfield><subfield code="z">(OCoLC)243616203</subfield><subfield code="z">(OCoLC)1103267154</subfield><subfield code="z">(OCoLC)1112253864</subfield><subfield code="z">(OCoLC)1121395142</subfield><subfield code="z">(OCoLC)1152982970</subfield><subfield code="z">(OCoLC)1156355890</subfield><subfield code="z">(OCoLC)1192333378</subfield><subfield code="z">(OCoLC)1240520552</subfield></datafield><datafield tag="037" ind1=" " ind2=" "><subfield code="a">CL0501000065</subfield><subfield code="b">Safari Books Online</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HD30.2</subfield><subfield code="b">.M355 2007eb</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">COM</subfield><subfield code="x">013000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">COM</subfield><subfield code="x">014000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">COM</subfield><subfield code="x">018000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">COM</subfield><subfield code="x">067000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">COM</subfield><subfield code="x">032000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">COM</subfield><subfield code="x">037000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">COM</subfield><subfield code="x">052000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">004.068/4</subfield><subfield code="2">22</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Malinowski, Michael F.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">IT maintenance :</subfield><subfield code="b">applied project management /</subfield><subfield code="c">Michael F. Malinowski.</subfield></datafield><datafield tag="246" ind1="3" ind2=" "><subfield code="a">Information technology maintenance</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Vienna, VA :</subfield><subfield code="b">Management Concepts,</subfield><subfield code="c">©2007.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (xvii, 255 pages) :</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (page 246) and index.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout.</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Print version record.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Information technology</subfield><subfield code="x">Management.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh2008006980</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Project management</subfield><subfield code="x">Data processing.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Technologie de l'information</subfield><subfield code="x">Gestion.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Gestion de projet</subfield><subfield code="x">Informatique.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS</subfield><subfield code="x">Computer Literacy.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS</subfield><subfield code="x">Computer Science.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS</subfield><subfield code="x">Data Processing.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS</subfield><subfield code="x">Hardware</subfield><subfield code="x">General.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS</subfield><subfield code="x">Information Technology.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS</subfield><subfield code="x">Machine Theory.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">COMPUTERS</subfield><subfield code="x">Reference.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Information technology</subfield><subfield code="x">Management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Project management</subfield><subfield code="x">Data processing</subfield><subfield code="2">fast</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Malinowski, Michael F.</subfield><subfield code="t">IT maintenance.</subfield><subfield code="d">Vienna, VA : Management Concepts, ©2007</subfield><subfield code="z">9781567262070</subfield><subfield code="w">(DLC) 2007021485</subfield><subfield code="w">(OCoLC)138340336</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-862</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1672281</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-863</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1672281</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-862</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=497723</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-863</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=497723</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Books 24x7</subfield><subfield code="b">B247</subfield><subfield code="n">bks00016287</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">497723</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">9982994</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-862</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBU-ocn824359883 |
| illustrated | Illustrated |
| indexdate | 2025-03-18T14:27:41Z |
| institution | BVB |
| isbn | 9781461917212 1461917212 9781523096022 1523096020 |
| language | English |
| oclc_num | 824359883 |
| open_access_boolean | |
| owner | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| physical | 1 online resource (xvii, 255 pages) : illustrations |
| psigel | ZDB-4-EBU FWS_PDA_EBU ZDB-4-EBU |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Management Concepts, |
| record_format | marc |
| spelling | Malinowski, Michael F. IT maintenance : applied project management / Michael F. Malinowski. Information technology maintenance Vienna, VA : Management Concepts, ©2007. 1 online resource (xvii, 255 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references (page 246) and index. pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout. Print version record. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Project management Data processing. Technologie de l'information Gestion. Gestion de projet Informatique. COMPUTERS Computer Literacy. bisacsh COMPUTERS Computer Science. bisacsh COMPUTERS Data Processing. bisacsh COMPUTERS Hardware General. bisacsh COMPUTERS Information Technology. bisacsh COMPUTERS Machine Theory. bisacsh COMPUTERS Reference. bisacsh Information technology Management fast Project management Data processing fast Print version: Malinowski, Michael F. IT maintenance. Vienna, VA : Management Concepts, ©2007 9781567262070 (DLC) 2007021485 (OCoLC)138340336 |
| spellingShingle | Malinowski, Michael F. IT maintenance : applied project management / pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Project management Data processing. Technologie de l'information Gestion. Gestion de projet Informatique. COMPUTERS Computer Literacy. bisacsh COMPUTERS Computer Science. bisacsh COMPUTERS Data Processing. bisacsh COMPUTERS Hardware General. bisacsh COMPUTERS Information Technology. bisacsh COMPUTERS Machine Theory. bisacsh COMPUTERS Reference. bisacsh Information technology Management fast Project management Data processing fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2008006980 |
| title | IT maintenance : applied project management / |
| title_alt | Information technology maintenance |
| title_auth | IT maintenance : applied project management / |
| title_exact_search | IT maintenance : applied project management / |
| title_full | IT maintenance : applied project management / Michael F. Malinowski. |
| title_fullStr | IT maintenance : applied project management / Michael F. Malinowski. |
| title_full_unstemmed | IT maintenance : applied project management / Michael F. Malinowski. |
| title_short | IT maintenance : |
| title_sort | it maintenance applied project management |
| title_sub | applied project management / |
| topic | Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Project management Data processing. Technologie de l'information Gestion. Gestion de projet Informatique. COMPUTERS Computer Literacy. bisacsh COMPUTERS Computer Science. bisacsh COMPUTERS Data Processing. bisacsh COMPUTERS Hardware General. bisacsh COMPUTERS Information Technology. bisacsh COMPUTERS Machine Theory. bisacsh COMPUTERS Reference. bisacsh Information technology Management fast Project management Data processing fast |
| topic_facet | Information technology Management. Project management Data processing. Technologie de l'information Gestion. Gestion de projet Informatique. COMPUTERS Computer Literacy. COMPUTERS Computer Science. COMPUTERS Data Processing. COMPUTERS Hardware General. COMPUTERS Information Technology. COMPUTERS Machine Theory. COMPUTERS Reference. Information technology Management Project management Data processing |
| work_keys_str_mv | AT malinowskimichaelf itmaintenanceappliedprojectmanagement AT malinowskimichaelf informationtechnologymaintenance |