Service leadership :: the quest for competitive advantage /
Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks :
SAGE Publications,
©2006.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. |
| Beschreibung: | 1 online resource (xiii, 319 pages) : illustrations |
| Bibliographie: | Includes bibliographical references (pages 283-298) and index. |
| ISBN: | 9781452266732 1452266735 9781452231068 1452231060 |
Internformat
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| 245 | 1 | 0 | |a Service leadership : |b the quest for competitive advantage / |c Svafa Grönfeldt, Judith Strother. |
| 260 | |a Thousand Oaks : |b SAGE Publications, |c ©2006. | ||
| 300 | |a 1 online resource (xiii, 319 pages) : |b illustrations | ||
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| 504 | |a Includes bibliographical references (pages 283-298) and index. | ||
| 520 | 8 | |a Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. | |
| 505 | 0 | |a Leadership insights : the power of leadership / Olaf Olafsson -- Leadership insights : the power of the strategist / Robert Wessman -- Practical insights : the U.S. Army on leadership -- Practical insights : Cambridge Leadership Associates on the dangers of leadership -- Practical insights : the Masie Center on leadership in the age of technology -- Leadership insights : the power of the transformer / George Mikitarian -- Practical insights : Victoria's Secret on customer intelligence -- Practical insights : redefining leadership from a corporate perspective / David Adams -- Practical insights : pizza in the sky : lessons learned from service failures / Wolf J. Rinke -- Practical insights : SAS Institute on data mining -- Leadership insights : the power of the providers : General Electric Company on preventing service failures in business-to-business customer service / David Kirchner -- Practical insights : the human faces of customer orientation / Jon Didrik Jonsson -- Practical insights : Gallup on employee engagement and customer loyalty -- Practical insights : The Gallup organization on talent development -- Practical insights : on rewarding performance / Gunnar Haugen. | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Administração de serviços. |2 larpcal | |
| 650 | 7 | |a Prestação de serviços. |2 larpcal | |
| 700 | 1 | |a Strother, Judith B. |1 https://id.oclc.org/worldcat/entity/E39PCjH6KY3YBjJxg8ppX6YmJP |0 http://id.loc.gov/authorities/names/n85300004 | |
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| adam_text | |
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| author | Grönfeldt, Svafa |
| author2 | Strother, Judith B. |
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| contents | Leadership insights : the power of leadership / Olaf Olafsson -- Leadership insights : the power of the strategist / Robert Wessman -- Practical insights : the U.S. Army on leadership -- Practical insights : Cambridge Leadership Associates on the dangers of leadership -- Practical insights : the Masie Center on leadership in the age of technology -- Leadership insights : the power of the transformer / George Mikitarian -- Practical insights : Victoria's Secret on customer intelligence -- Practical insights : redefining leadership from a corporate perspective / David Adams -- Practical insights : pizza in the sky : lessons learned from service failures / Wolf J. Rinke -- Practical insights : SAS Institute on data mining -- Leadership insights : the power of the providers : General Electric Company on preventing service failures in business-to-business customer service / David Kirchner -- Practical insights : the human faces of customer orientation / Jon Didrik Jonsson -- Practical insights : Gallup on employee engagement and customer loyalty -- Practical insights : The Gallup organization on talent development -- Practical insights : on rewarding performance / Gunnar Haugen. |
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| discipline | Wirtschaftswissenschaften |
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| spelling | Grönfeldt, Svafa. https://id.oclc.org/worldcat/entity/E39PBJkMCYGKx9CfhQhxyywQv3 http://id.loc.gov/authorities/names/n2005047162 Service leadership : the quest for competitive advantage / Svafa Grönfeldt, Judith Strother. Thousand Oaks : SAGE Publications, ©2006. 1 online resource (xiii, 319 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references (pages 283-298) and index. Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. Leadership insights : the power of leadership / Olaf Olafsson -- Leadership insights : the power of the strategist / Robert Wessman -- Practical insights : the U.S. Army on leadership -- Practical insights : Cambridge Leadership Associates on the dangers of leadership -- Practical insights : the Masie Center on leadership in the age of technology -- Leadership insights : the power of the transformer / George Mikitarian -- Practical insights : Victoria's Secret on customer intelligence -- Practical insights : redefining leadership from a corporate perspective / David Adams -- Practical insights : pizza in the sky : lessons learned from service failures / Wolf J. Rinke -- Practical insights : SAS Institute on data mining -- Leadership insights : the power of the providers : General Electric Company on preventing service failures in business-to-business customer service / David Kirchner -- Practical insights : the human faces of customer orientation / Jon Didrik Jonsson -- Practical insights : Gallup on employee engagement and customer loyalty -- Practical insights : The Gallup organization on talent development -- Practical insights : on rewarding performance / Gunnar Haugen. Customer services Management. Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Service à la clientèle Gestion. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer relations fast Customer services Management fast Administração de serviços. larpcal Prestação de serviços. larpcal Strother, Judith B. https://id.oclc.org/worldcat/entity/E39PCjH6KY3YBjJxg8ppX6YmJP http://id.loc.gov/authorities/names/n85300004 has work: Service leadership (Text) https://id.oclc.org/worldcat/entity/E39PCFyxHPcGygRv97kRGhxPXq https://id.oclc.org/worldcat/ontology/hasWork Print version: 9781412913744 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=474642 Volltext |
| spellingShingle | Grönfeldt, Svafa Service leadership : the quest for competitive advantage / Leadership insights : the power of leadership / Olaf Olafsson -- Leadership insights : the power of the strategist / Robert Wessman -- Practical insights : the U.S. Army on leadership -- Practical insights : Cambridge Leadership Associates on the dangers of leadership -- Practical insights : the Masie Center on leadership in the age of technology -- Leadership insights : the power of the transformer / George Mikitarian -- Practical insights : Victoria's Secret on customer intelligence -- Practical insights : redefining leadership from a corporate perspective / David Adams -- Practical insights : pizza in the sky : lessons learned from service failures / Wolf J. Rinke -- Practical insights : SAS Institute on data mining -- Leadership insights : the power of the providers : General Electric Company on preventing service failures in business-to-business customer service / David Kirchner -- Practical insights : the human faces of customer orientation / Jon Didrik Jonsson -- Practical insights : Gallup on employee engagement and customer loyalty -- Practical insights : The Gallup organization on talent development -- Practical insights : on rewarding performance / Gunnar Haugen. Customer services Management. Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Service à la clientèle Gestion. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer relations fast Customer services Management fast Administração de serviços. larpcal Prestação de serviços. larpcal |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034963 |
| title | Service leadership : the quest for competitive advantage / |
| title_auth | Service leadership : the quest for competitive advantage / |
| title_exact_search | Service leadership : the quest for competitive advantage / |
| title_full | Service leadership : the quest for competitive advantage / Svafa Grönfeldt, Judith Strother. |
| title_fullStr | Service leadership : the quest for competitive advantage / Svafa Grönfeldt, Judith Strother. |
| title_full_unstemmed | Service leadership : the quest for competitive advantage / Svafa Grönfeldt, Judith Strother. |
| title_short | Service leadership : |
| title_sort | service leadership the quest for competitive advantage |
| title_sub | the quest for competitive advantage / |
| topic | Customer services Management. Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Service à la clientèle Gestion. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer relations fast Customer services Management fast Administração de serviços. larpcal Prestação de serviços. larpcal |
| topic_facet | Customer services Management. Customer relations. Service à la clientèle Gestion. BUSINESS & ECONOMICS Customer Relations. Customer relations Customer services Management Administração de serviços. Prestação de serviços. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=474642 |
| work_keys_str_mv | AT gronfeldtsvafa serviceleadershipthequestforcompetitiveadvantage AT strotherjudithb serviceleadershipthequestforcompetitiveadvantage |