Service business development :: strategies for value creation in manufacturing firms /
"How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatic...
Gespeichert in:
| 1. Verfasser: | |
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| Weitere Verfasser: | , |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, UK :
Cambridge University Press,
©2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation through services and the impact of rapidly growing Asian markets"-- |
| Beschreibung: | 1 online resource (xx, 298 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781139422154 1139422154 9781139424196 113942419X 9781139136730 1139136739 1139411721 9781139411721 1107231744 9781107231740 1280683120 9781280683121 9786613660060 661366006X 1139423126 9781139423120 1139420100 9781139420105 1139418068 9781139418065 9781107652071 1107652073 |
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| 100 | 1 | |a Fischer, Thomas, |d 1959- |1 https://id.oclc.org/worldcat/entity/E39PBJdGRbppjVFmjDffWMBQMP |0 http://id.loc.gov/authorities/names/n92070650 | |
| 245 | 1 | 0 | |a Service business development : |b strategies for value creation in manufacturing firms / |c Thomas Fischer, Heiko Gebauer, Elgar Fleisch. |
| 260 | |a Cambridge, UK : |b Cambridge University Press, |c ©2012. | ||
| 300 | |a 1 online resource (xx, 298 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a 1. Introduction -- 2. Basic concepts of service business development -- 3. Dynamic capabilities for service business development -- 4. A case study: using the exploitation approach to develop a service business -- 5. A case study: using the exploration approach to develop a service business -- 6. Developing service business via the exploitation approach -- 7. Configurations of service strategies and operational capabilities supporting the exploitation approach -- 8. Network perspective -- 9. International aspects of service business development -- 10. Service business development for small and medium suppliers -- 11. Service business development in small and medium OEMs -- 12. Summary. | |
| 520 | |a "How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation through services and the impact of rapidly growing Asian markets"-- |c Provided by publisher. | ||
| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 650 | 0 | |a Manufacturing industries |x Management. | |
| 650 | 0 | |a Service industries. |0 http://id.loc.gov/authorities/subjects/sh85120347 | |
| 650 | 0 | |a Customer services. |0 http://id.loc.gov/authorities/subjects/sh85034965 | |
| 650 | 0 | |a Business. |0 http://id.loc.gov/authorities/subjects/sh85018260 | |
| 650 | 6 | |a Industrie manufacturière |x Gestion. | |
| 650 | 6 | |a Services (Industrie) | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Affaires. | |
| 650 | 7 | |a businesses (business enterprises) |2 aat | |
| 650 | 7 | |a business (commercial function) |2 aat | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Strategic Planning. |2 bisacsh | |
| 650 | 7 | |a Business |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Manufacturing industries |x Management |2 fast | |
| 650 | 7 | |a Service industries |2 fast | |
| 700 | 1 | |a Gebauer, Heiko, |d 1976- |1 https://id.oclc.org/worldcat/entity/E39PCjFc7YvQ8xw3ywxFgKt4VP |0 http://id.loc.gov/authorities/names/n2012007096 | |
| 700 | 1 | |a Fleisch, Elgar. |0 http://id.loc.gov/authorities/names/n96099492 | |
| 758 | |i has work: |a Service business development (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFvgThhtWMx6f3TyJXGktC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Fischer, Thomas, 1959- |t Service business development. |d Cambridge, UK : Cambridge University Press, 2012, ©2012 |z 9781107022454 |w (DLC) 2012002187 |w (OCoLC)774982514 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=451726 |3 Volltext |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBU-ocn794663521 |
|---|---|
| _version_ | 1816796904485289984 |
| adam_text | |
| any_adam_object | |
| author | Fischer, Thomas, 1959- |
| author2 | Gebauer, Heiko, 1976- Fleisch, Elgar |
| author2_role | |
| author2_variant | h g hg e f ef |
| author_GND | http://id.loc.gov/authorities/names/n92070650 http://id.loc.gov/authorities/names/n2012007096 http://id.loc.gov/authorities/names/n96099492 |
| author_facet | Fischer, Thomas, 1959- Gebauer, Heiko, 1976- Fleisch, Elgar |
| author_role | |
| author_sort | Fischer, Thomas, 1959- |
| author_variant | t f tf |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HD9720 |
| callnumber-raw | HD9720.5 .F567 2012eb |
| callnumber-search | HD9720.5 .F567 2012eb |
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| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | 1. Introduction -- 2. Basic concepts of service business development -- 3. Dynamic capabilities for service business development -- 4. A case study: using the exploitation approach to develop a service business -- 5. A case study: using the exploration approach to develop a service business -- 6. Developing service business via the exploitation approach -- 7. Configurations of service strategies and operational capabilities supporting the exploitation approach -- 8. Network perspective -- 9. International aspects of service business development -- 10. Service business development for small and medium suppliers -- 11. Service business development in small and medium OEMs -- 12. Summary. |
| ctrlnum | (OCoLC)794663521 |
| dewey-full | 658.4012 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4012 |
| dewey-search | 658.4012 |
| dewey-sort | 3658.4012 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn794663521 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:05Z |
| institution | BVB |
| isbn | 9781139422154 1139422154 9781139424196 113942419X 9781139136730 1139136739 1139411721 9781139411721 1107231744 9781107231740 1280683120 9781280683121 9786613660060 661366006X 1139423126 9781139423120 1139420100 9781139420105 1139418068 9781139418065 9781107652071 1107652073 |
| language | English |
| oclc_num | 794663521 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xx, 298 pages) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Cambridge University Press, |
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| spelling | Fischer, Thomas, 1959- https://id.oclc.org/worldcat/entity/E39PBJdGRbppjVFmjDffWMBQMP http://id.loc.gov/authorities/names/n92070650 Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch. Cambridge, UK : Cambridge University Press, ©2012. 1 online resource (xx, 298 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. 1. Introduction -- 2. Basic concepts of service business development -- 3. Dynamic capabilities for service business development -- 4. A case study: using the exploitation approach to develop a service business -- 5. A case study: using the exploration approach to develop a service business -- 6. Developing service business via the exploitation approach -- 7. Configurations of service strategies and operational capabilities supporting the exploitation approach -- 8. Network perspective -- 9. International aspects of service business development -- 10. Service business development for small and medium suppliers -- 11. Service business development in small and medium OEMs -- 12. Summary. "How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation through services and the impact of rapidly growing Asian markets"-- Provided by publisher. Print version record. English. Manufacturing industries Management. Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Business. http://id.loc.gov/authorities/subjects/sh85018260 Industrie manufacturière Gestion. Services (Industrie) Service à la clientèle. Affaires. businesses (business enterprises) aat business (commercial function) aat BUSINESS & ECONOMICS Strategic Planning. bisacsh Business fast Customer services fast Manufacturing industries Management fast Service industries fast Gebauer, Heiko, 1976- https://id.oclc.org/worldcat/entity/E39PCjFc7YvQ8xw3ywxFgKt4VP http://id.loc.gov/authorities/names/n2012007096 Fleisch, Elgar. http://id.loc.gov/authorities/names/n96099492 has work: Service business development (Text) https://id.oclc.org/worldcat/entity/E39PCFvgThhtWMx6f3TyJXGktC https://id.oclc.org/worldcat/ontology/hasWork Print version: Fischer, Thomas, 1959- Service business development. Cambridge, UK : Cambridge University Press, 2012, ©2012 9781107022454 (DLC) 2012002187 (OCoLC)774982514 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=451726 Volltext |
| spellingShingle | Fischer, Thomas, 1959- Service business development : strategies for value creation in manufacturing firms / 1. Introduction -- 2. Basic concepts of service business development -- 3. Dynamic capabilities for service business development -- 4. A case study: using the exploitation approach to develop a service business -- 5. A case study: using the exploration approach to develop a service business -- 6. Developing service business via the exploitation approach -- 7. Configurations of service strategies and operational capabilities supporting the exploitation approach -- 8. Network perspective -- 9. International aspects of service business development -- 10. Service business development for small and medium suppliers -- 11. Service business development in small and medium OEMs -- 12. Summary. Manufacturing industries Management. Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Business. http://id.loc.gov/authorities/subjects/sh85018260 Industrie manufacturière Gestion. Services (Industrie) Service à la clientèle. Affaires. businesses (business enterprises) aat business (commercial function) aat BUSINESS & ECONOMICS Strategic Planning. bisacsh Business fast Customer services fast Manufacturing industries Management fast Service industries fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85120347 http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85018260 |
| title | Service business development : strategies for value creation in manufacturing firms / |
| title_auth | Service business development : strategies for value creation in manufacturing firms / |
| title_exact_search | Service business development : strategies for value creation in manufacturing firms / |
| title_full | Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch. |
| title_fullStr | Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch. |
| title_full_unstemmed | Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch. |
| title_short | Service business development : |
| title_sort | service business development strategies for value creation in manufacturing firms |
| title_sub | strategies for value creation in manufacturing firms / |
| topic | Manufacturing industries Management. Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Business. http://id.loc.gov/authorities/subjects/sh85018260 Industrie manufacturière Gestion. Services (Industrie) Service à la clientèle. Affaires. businesses (business enterprises) aat business (commercial function) aat BUSINESS & ECONOMICS Strategic Planning. bisacsh Business fast Customer services fast Manufacturing industries Management fast Service industries fast |
| topic_facet | Manufacturing industries Management. Service industries. Customer services. Business. Industrie manufacturière Gestion. Services (Industrie) Service à la clientèle. Affaires. businesses (business enterprises) business (commercial function) BUSINESS & ECONOMICS Strategic Planning. Business Customer services Manufacturing industries Management Service industries |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=451726 |
| work_keys_str_mv | AT fischerthomas servicebusinessdevelopmentstrategiesforvaluecreationinmanufacturingfirms AT gebauerheiko servicebusinessdevelopmentstrategiesforvaluecreationinmanufacturingfirms AT fleischelgar servicebusinessdevelopmentstrategiesforvaluecreationinmanufacturingfirms |