Solomon, M. (2012). High-tech, high-touch customer service: Inspire timeless loyalty in the demanding new world of social commerce. AMACOM, American Management Association.
Chicago-Zitierstil (17. Ausg.)Solomon, Micah. High-tech, High-touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce. New York: AMACOM, American Management Association, 2012.
MLA-Zitierstil (9. Ausg.)Solomon, Micah. High-tech, High-touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce. AMACOM, American Management Association, 2012.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.